Michael Norman is a highly organized and results-oriented sales professional with over 20 years of experience in outside and inside sales. He has a proven track record of consistently achieving and exceeding sales goals, growing customer bases, and developing new markets. Norman is skilled in sales management, customer relationship building, and product training.

1. Michael Norman
5714 E. 3500 S. Road, Saint Anne IL 60964
(H) 815-937-8851 (C) 815-995-9746 (E)lan60964@comcast.net
Summary
Highly organized individual with many years in inside and outside sales.
Innovative and attentive to details with outstanding follow-through.
Exceptional Outside Sales Representative who consistently achieves annual sales
objectives and increases the overall customer base.
Effectively grows brandawareness through increased market penetration and new
market development.
Results-oriented Outside Sales Representative who excels at uncovering customer
needs, finding solutions and handling objections.
Talented sales professional who effectively multi-tasks and balances customer
needs with company demands.
Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching sales targets.
Enthusiastic Salesperson with experience instructing clients about new
technologies.
Expertise in distribution, retail and corporate environments. with expertise in new
revenue streams, sales and marketing and corporate presentations.
Highlights
Outside Sales Proven sales track record
New Business Development Adept at closing sales
Sales Management Detail-oriented
Pricing
National account management
Fortune 500 company sales
background
Established track record of
exceptional sales results
Excellent communication skills
Energetic
Compelling leadership skills
Exceptional multi-tasker
Effective Retail Sales Manager
Social media savvy
Complex project negotiations
Accomplishments
Developed highly effective sales training strategies as Sales Manager of a
12-person team. Manageda successful sales team of 12 members who consistently
exceeded sales goals by 18% each month.

2. 1978
05/2015 ABC Supply Company - Kankakee, IL
Outside Sales Representative
Outside sales to contractor customers
Maintained friendly and professional customer interactions.
Shared product knowledge with customers while making personal
recommendations.
Grew number of customers by12% in a year.
12/2010 Tileworks & More Inc. - Manteno, IL
Outside Contractor Sales
Resolved customer complaints by exchanging merchandise, refunding money and
adjusting bills. Resolved customer complaints by exchanging merchandise,
refunding money and adjusting bills. Monitored customer preferences to
determine focus of sales efforts. Monitored customer preferences to determine
focus of sales efforts. Determined merchandise price schedules and discount rates.
Determined merchandise price schedules and discount rates. Resolved an average
of 12-15 customer complaints per month regarding sales andservice. Called on
builders and homeowners to explain features & benefits of services.
Prepared written proposals, negotiated contracts and submitted bids.
Followed up on ordering of materials and scheduling of installations
South Suburban Mitsubishi - Monee, IL
General Sales Manager
Achieved 100% of quota within the first year as Sales Manager. Led sales calls with
team members to establish sales and customer retention goals. Hired and trained all
sales staff for new store location. Hired and trained all sales staff for new store
location. Determined merchandise price schedules and discount rates. Determined
merchandise price schedules and discount rates. Monitored customer preferences to
determine focus of sales efforts. Monitored customer preferences to determine
focus of sales efforts. Generated monthly andannual sales reports. Generated
monthly and annualsales reports. Created and directed sales team training and
development programs.Created and directed sales team training and development
programs.
Indiana State University - Terra Haute, IN,USA
Bachelor of Science: Sociology
Coursework in Business Administration and ManagementCoursework in Public
Relations
Experience
03/2010 -
07/2002 -
02/1753
Education