This document provides a summary of Leila-Marie Brinkhurst's qualifications and experience. She has over 15 years of experience in sales, account management, business development, and customer service roles. She is skilled in communication, relationship building, exceeding sales targets, and adapting to diverse environments and cultures. Brinkhurst is currently seeking a new career opportunity where she can continue developing her skills and building her career.

1. Leila-Marie Brinkhurst BA
07934383408
PROFILE
Clear communicator with a “can do, will do” attitude capable of business turnaround and profitable,
sustainable EBIT development. Sales and process strategy development experienced in both SME and
larger organizations. Skilled at complex commercial contract negotiation including risk management and
multi-site, international remote team development.
I would describe myself as a 'make things happen' individual who ' loves a challenge'! Hard working
dedicated to my customers, I love seeing projects through from conception to delivery.
Colleagues would say I’m an excellent communicator and truly love dealing with people no matter what
industry I have worked within. I have been told that I am a patient individual who despite usually being in
high pressure situations rises to every challenge with a positive attitude enabling me to be solution
orientated.
An enthusiastic, dedicated and tenacious approach to achieving a mutually beneficial solution to our Key
Accounts and New Clients with a drive and focus with a can-do attitude.
Commercially aware trilingual sales account manager with proven track record in sales and outstanding
customer service and account managing in very competitive B2B/B2C environments.
A decisive manager, positive communicator, motivator whose key strengths allied with a creative sales
approach and high customer service ethic regularly exceeds targets resulting in profitable business for
the company.
Also adaptable to diverse demographics and very culturally aware due to travelling the world. I am
currently looking for a suitable position with a company renowned for hiring exceptional people and for
giving them unparalleled opportunities to build their careers and capabilities. I am looking for a career not
just a job.
Extensive experience of team change, development, KPI clarity setting and motivation within various
markets.
ATTRIBUTES
 I quickly build good rapport and strong relationships to secure business and meet deadlines.
 Clients and colleagues see me as a trusted colleague and recognise me as a genuine and
sincere person who have enjoyed working with me.
 Recognised for being diplomatic, risk aware and always seeking to find solutions.
 I have the strong abilty to build and maintain long and trusted relationships with partners.
 Over 12 years’ experience of account management, new sales development and a sales team
leader.
 Proven ability of analysing markets to generate leads and seek out new relevant potential
business.
 Business development at corporate level
 Develop and maintain business with existing key accounts.
 Develop business with new key accounts. Representing the company at sales orientated events,
shows and conferences
 Experience in sales within the Renewable energy and electronic sector.
 Sales target driven.
 Self-motivated with drive & enthusiasm.
 Excellent communication skills & have the ability to build relationships with commercial, domestic
and agricultural customers.
 Solid sales background whether direct sales or field sales.

2.  Familiar providing weekly reports on activity and use of company CRM system.
 Postively customer focused to deliver a great service experience and managing and exceeding
expectations.
 Interest/experience in environmental, engineering and construction sectors and electrical
Industry.
CAREER
OfficeTeam UK- Milton Keynes
April 2015 – Present
Covering Maternity on a Temporary basis
Business Development Manager / Corporate Account Management
Main brief is to increase sales within the vast majority of our targeted Key Accounts through the
implementation of marketing and sales strategies:
* To exceed our sales targets on a monthly basis
* To develop and expand our relationships with our KA
* To quantify & qualify our position & opportunities with our KA
* Manage KA activities so that maximum return on investment is achieved
* Continually identify and act upon new market opportunities
* Commercial Contracts (with SD)
* Run and analysis regular reports for senior Management
* Help with training of new sales staff (product and sales knowledge related)
* Reviewing product pricing
* Market research and intelligence gathering
* Maintain in house CRM systemResolving issues raised by customers and colleagues in a timely and
efficient manner.
Currently involved in helping to develop the sales process and migration into a new ERP system
To exceedour sales targets on a monthly basis and quarterly basis.
Always staying on track and delivering a successful, cost effective range of solutions whilst maintaining
effective relationships with all in the team.
Reason for leaving: contract due to expire
Dec 2012- April 2015 Enphase Energy
Executive Account Manager / Inside Sales Manager/ Business Development Manager
As a self motivated account manager, with my drive & enthusiasm I ensure on a daily basis that my
distributor client base and installer stakeholders receive the best level of service, efficiency and support
within the Renewable Energy industry. My success is founded upon excellent communication skills &
ability to build relationships, allied to my experience in selling within the environmental, commercial,
domestic and agricultural sectors
Responsible to Regional Sales Director for :
 Developing and maintaining my Key Account clients ensuring maximization of sales and
retention
 Building relations and knowing about my clients and their business to understand them intricately
and their business needs
 Providing full product knowledge such as benefits, features and USP's
 Updating all our Clients with new products
 Encouraging new and existing clients to undertake and update product knowledge through
training
 Managing Client expectations and dealing with them efficiently.

3.  Providing support with technical queries
 Negotiating and making decisions on Credit and Discount offerings
 Ensuring my customers receive the best pricing and services from not just myself but from our
Distributors
 Responsible for generating new business and seeking out new relevant lead information through
market analysis
 Providing after sales support
 Representing the company at sales orientated events, shows and conferences
 Achieving agreed sales targets and kpi’s for new business development and client retention and
business maximization
 Providing weekly reports on activity using company CRM system
 Attending sales meetings and other key industry events at other UK locations
 Attending bi-monthly meetings in the USA and Italy
 Organizing and carrying regular conference calls between the States, Italy and the UK
Reason for leaving: company wanted me to relocate to Italy
2008-2012 Intelligent Solutions, Milton Keynes
Account Manager/ Inside sales TeamLeader
Appointed by new company with remit to recruit and train new recruitment consultants and motivate them
to achieve targets re telesales calls, new customers and sales revenue. Managed 20 sales
consultants Reported to Regional Director. I was directly responsible for the training, motivating and
mentoring of the the team achieving sales targets, delivering sales presentations to a mixture of industry
professionals, attending cient meetings and maintaining and expanding relationships with new and
existing clients.
I completed administrative work,follow up new business opportunities and prepared presentations to
establish and maintain working relationships and communivated with them directly.
Attending pre-brief meetings, developing and maintaining internal procedures to enhance the
smooth running of each account.
Internal and External presentations.
Responsible for the day to day running of the team.
 Recruited and trained 18 new sales consultants, identifying their strengths in telesales, research
and database skills, customer recruitment (headhunting), etc. resulting in all consultants either
achieving or exceeding targets within 3-months.
 Successfully motivated recruitment consultants to achieve both their individual and team
monthly/quarterly targets covering sales calls, revenue, administration and compliance.
 Increased profitability with ‘value added services’ such as adding training to the recruitment
services sold to clients adding 15-25% extra net profit to contract sale.
 Involved in interviewing candidates, matching skills to employers needs, negotiating TOB’s and
fees, setting up interviews hand holding candidate/ client until appointment.
 Successfully developed existing customers business while generating new clients such as
Mercedes Benz, Kia Motors, Ikea, Pizza Hut, Paperchase and Karen Millen.
 Generated own sales leads by cold-calling, telesales, direct mail, email and networking.
 Organised monthly sales meetings and departmental team building events.
 Successfully exceeded monthly and quarterly sales targets, after 10-months currently 20% ahead
of annual target.
Reason for leaving: career progression and opportuinty to use my languages
2001-2008 GRF Accountancy Marketing, Dunstable
Account manager
Recruited and trained 18 new sales consultants, identifying their strengths in telesales, research and
database skills, customer recruitment resulting in all consultants either achieving or exceeding targets
within 3-months.

4.  Successfully motivated sales consultants to achieve both their individual and team
monthly/quarterly targets covering sales calls, revenue, administration and compliance.
 Increased profitability with ‘value added services’ such as adding training to the recruitment
services sold to clients adding 10-15% extra net profit to contract sale.
 Involved in interviewing candidates, matching skills to employers needs, negotiating TOB’s and
fees, setting up interviews hand holding candidate/ client until appointment.
 Creating long term relationships with new and existing clients and maintaining regular contact.
 Generated own sales leads by cold-calling, telesales, direct mail, email and networking.
 Organised monthly sales meetings and departmental team building events.
 Successfully exceeded monthly and reaching companys targets.
 Manage and solve any conflicts with clients succesfully.
 Interact and coordinate with the sales team and other members in other departments realting to
ourselves.
 Establishing budgets with the client and the company
 Meeting deadlines for accounts.
2001-2005 EasyJet, London Luton Airport
Customer services
Appointed initially as one of four call centre staff working directly with Stellios Haji-ioannou, with
department growing to 100 call centre staff in three years, training over 60 of the new call centre staff
joining Easyjet.
 Provided excellent customer service and support on change of flights, flight and ticket enquiries,
bereavement procedures, lost children, airport security along with other duties required to ensure
our customers journey is as easy and as stress free as possible.
 Managed compliance documentation ensuring all job vacancies advertised correctly attracting the
largest number of responses from available qualified candidates.
Trained staff individually and in groups to ensure a high level of customer service.
 Dealt with written and verbal customer queries/complaints ensuring all issues dealt with as
friendly and as quickly as possible to customers full satisfaction
 Exceeded 120 telesales calls/day target by 20–50% achieving 145/185 calls/8-12hour shifts.
 Followed up sales proposals on behalf of account manager, negotiating and closing business
deals at a Director level.
Reason for leaving: career progression
LANGUAGES
English, French, Spanish, Arabic and Italian.
QUALIFICATIONS, TRAINING & IT SKILLS
2008 Teaching English as a Foreign Language Cambridge University
2007 Hospitality Management Open University
2003 BA in Business Management and Law Bedfordshire University
Microsoft Word, Excel, Outlook and various company databases packages
Reference available on request.