The document discusses measuring the performance of business analysts. While traditional views see individual performance measurement as a way to control behavior, some research suggests high performance can be achieved through leadership, environment and encouragement of experimentation without formal measurement. However, the document argues performance measurement is valuable to understand what affects processes and results in order to make improvements. It provides examples of effective measures and discusses how to create meaningful measurement systems focused on learning rather than punishment.
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Keynote: Testing and Quality in the Scaled Agile Framework for Lean Enterpris...Derk-Jan de Grood
Scaled Agile Framework for Lean Enterprises (SAFe) is the most popular framework used by large programs and companies to achieve business agility. It challenges how testers, Q&A and test managers, and test specialists work together with the entire organisation. Derk-Jan de Grood and Mette Bruhn-Pedersen explain how test professionals can contribute with their knowledge and expertise in a SAFe organisation.
Scaled Agile Framework for Lean Enterprises (SAFe) is becoming the most popular framework used to help large programs and entire companies achieve business agility. It builds on well-known agile-lean principles and methodologies, and puts them together to address challenges not only on team level, but also on program, large solution and portfolio level. Although the framework is described in more details than other comparable frameworks it is not very elaborate on how testing and quality practices fit in. This raises new challenges for testers, Q&A and test managers, test architects, test specialists and people in similar roles together with the entire organisation. Derk-Jan de Grood and Mette Bruhn-Pedersen describe what guidance SAFe actually provides and suggest additional ways test and QA professionals can contribute with their special knowledge and expertise.
The presentation is based on the authors’ experience and an expert session at the 22nd Testing Retreat (2017, Hereford UK). The Testing Retreat is a peer-conference where leaders in the testing and quality profession share their experiences and insights. The participants discussed quality measures and actions that test professionals can take to ensure quality when using SAFe throughout the Software Development Lifecycle (SDLC). We thank all for their valuable contributions.
BPM (Business Process Management) IntroductionIntegrify
An introduction to BPM for teams looking to improve business processes through business process management (BPM). This is an abridged version of the full BPM guide.
Keynote: Testing and Quality in the Scaled Agile Framework for Lean Enterpris...Derk-Jan de Grood
Scaled Agile Framework for Lean Enterprises (SAFe) is the most popular framework used by large programs and companies to achieve business agility. It challenges how testers, Q&A and test managers, and test specialists work together with the entire organisation. Derk-Jan de Grood and Mette Bruhn-Pedersen explain how test professionals can contribute with their knowledge and expertise in a SAFe organisation.
Scaled Agile Framework for Lean Enterprises (SAFe) is becoming the most popular framework used to help large programs and entire companies achieve business agility. It builds on well-known agile-lean principles and methodologies, and puts them together to address challenges not only on team level, but also on program, large solution and portfolio level. Although the framework is described in more details than other comparable frameworks it is not very elaborate on how testing and quality practices fit in. This raises new challenges for testers, Q&A and test managers, test architects, test specialists and people in similar roles together with the entire organisation. Derk-Jan de Grood and Mette Bruhn-Pedersen describe what guidance SAFe actually provides and suggest additional ways test and QA professionals can contribute with their special knowledge and expertise.
The presentation is based on the authors’ experience and an expert session at the 22nd Testing Retreat (2017, Hereford UK). The Testing Retreat is a peer-conference where leaders in the testing and quality profession share their experiences and insights. The participants discussed quality measures and actions that test professionals can take to ensure quality when using SAFe throughout the Software Development Lifecycle (SDLC). We thank all for their valuable contributions.
At Cegeka we've developed an Agile Transformation approach, based on my Agile Transformation model and on the Situational Coaching Model, developed by myself and Jan De Baere. We presented this on the 17 of November to a group of business leaders and agile leaders.
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Talent Has Gone Digital, but How About HR?
The on-going digital transformation brings new challenges and opportunities. After stabilizing, improving and fine tuning core HR, we see a new wave within HR; innovation and adoption to the new paradigm. To take the lead and win the game, HR leaders must understand the demographic, technological and societal shifts - and prepare themselves accordingly. They also have to make sure to have a toolset that supports the transformation. The Future of HR is in the Cloud.
ECBA Exam Questions PDF | ECBA Sample Questions PDF | TechcanvassTechcanvass
Download this ECBA Sample Questions PDF and try out these questions for Free. These questions are based on latest ECBA exam pattern
You can access our ECBA Question bank simulator at https://techcanvass.com/ECBA-testseries.aspx
While successful IT self-service is critical today, most organizations have taken a fragmented, reactive approach - and are not happy with their results. Is this the case for you? If so, please join us for some fresh thinking in IT self-service. And deliver IT self-service your employees will love!
We will look at where the highest value is, what kinds of activities are a good fit, how to get customers using it, and how to create a coordinated program approach that really works – sharing success tips and pitfalls to avoid along the way.
Full webinar recording with ServiceNow demo available at:
http://content.evergreensys.com/webinar-it-self-service-slides
How Talent Analytics Can Help You Maximize Your HR StrategyGlassdoor
For most organizations, the promise of Big Data remains unfulfilled. The vast majority of organizations are stuck in a reporting cycle, churning out lots of metrics, but few insights or solutions. The ability to measure, analyze, and optimize talent practices is now critical to business success.
Many HR organizations have recognized this need and are starting to invest more strategically in measurement and analytics. With a plethora of data, recruiting is an area ripe to take advantage of analytics. With the right tools and capabilities, this data can be turned into competitive advantage.
Check out our webinar feat. Karen O'Leonard, VP of Benchmarking & Analytics Research of Bersin by Deloitte and Wiliam Blackstorm, Sr. Manager Sourcing & Market Intelligence & Director of Global Talent Analytics, Research Division of Cisco to learn:
-Where to start when analyzing recruitment data
-How to build an effective talent analytics capability
-How one organization, Cisco, is using analytics to develop a more effective recruitment strategy
Agile for IT service delivery , governance and managementMadhur Kathuria
Webinar on Agile for Service Management. For more detailed training, consulting and coaching on making your service teams agile, please contact trainings@agivetta.com
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
The ability to grow (and shrink) according to the needs and the available resources is an essential part of designing applications. In this talk we'll cover the fundamental elements of scalability, including aspects involving people, processes and technology. With sound and proven principles and some advice on how to shape your organisation, set the right processes and design your application, this session is a must-see for developers and technical leads alike.
The New Model for Talent Management: Agenda for 2015Josh Bersin
Corporate talent management has matured over the last ten years. In the light of today's new world of work, the globalization of the workforce, and the power of Millennials, it's time to rethink the model. Talent Management today is not just integration of HR - its a new set of 9 imperatives every company must address.
Design your Business, Model your Architecture (presentation by Marc Lankhorst...Patrick Van Renterghem
Presentation by Marc Lankhorst of BiZZdesign at I.T. Works/LoQutus meetup on July 1st, 2014 @Vlerick School. See http://www.meetup.com/The-big-pICTure-how-ICT-changes-business-and-society/events/181256842/ for full details on this meetup.
How to set up an artificial intelligence center of excellence in your organiz...Yogesh Malik
Setting up a COE ( Center of Excellence ) for AI ( Artificial Intelligence ) could be a daunting task. Lack of skills and quality data sets could hold you back. But still you should not wait any longer and start with what you have, build skills by training people, and move ahead in gettering executive approval for building an artificial intelligence center of excellence
At Cegeka we've developed an Agile Transformation approach, based on my Agile Transformation model and on the Situational Coaching Model, developed by myself and Jan De Baere. We presented this on the 17 of November to a group of business leaders and agile leaders.
This HR Shared Services video tells the story of how Kellogg successfully transformed their HR service delivery and exceeded expectations using a HR shared services model. Kellogg was able to add value to employees and the business alike, considerably increase customer response and satisfaction measures, improve operating margins, provide standardized/compliant HR answers and increase adoption rates among employees and managers on a global basis. Learn how advances in HR technology, notably including SaaS, made deploying a new model for HR service delivery via HR Shared Services a reality for 35,000 active/retired employees and their dependents across 13 countries and 4 languages.
Talent Has Gone Digital, but How About HR?
The on-going digital transformation brings new challenges and opportunities. After stabilizing, improving and fine tuning core HR, we see a new wave within HR; innovation and adoption to the new paradigm. To take the lead and win the game, HR leaders must understand the demographic, technological and societal shifts - and prepare themselves accordingly. They also have to make sure to have a toolset that supports the transformation. The Future of HR is in the Cloud.
ECBA Exam Questions PDF | ECBA Sample Questions PDF | TechcanvassTechcanvass
Download this ECBA Sample Questions PDF and try out these questions for Free. These questions are based on latest ECBA exam pattern
You can access our ECBA Question bank simulator at https://techcanvass.com/ECBA-testseries.aspx
While successful IT self-service is critical today, most organizations have taken a fragmented, reactive approach - and are not happy with their results. Is this the case for you? If so, please join us for some fresh thinking in IT self-service. And deliver IT self-service your employees will love!
We will look at where the highest value is, what kinds of activities are a good fit, how to get customers using it, and how to create a coordinated program approach that really works – sharing success tips and pitfalls to avoid along the way.
Full webinar recording with ServiceNow demo available at:
http://content.evergreensys.com/webinar-it-self-service-slides
How Talent Analytics Can Help You Maximize Your HR StrategyGlassdoor
For most organizations, the promise of Big Data remains unfulfilled. The vast majority of organizations are stuck in a reporting cycle, churning out lots of metrics, but few insights or solutions. The ability to measure, analyze, and optimize talent practices is now critical to business success.
Many HR organizations have recognized this need and are starting to invest more strategically in measurement and analytics. With a plethora of data, recruiting is an area ripe to take advantage of analytics. With the right tools and capabilities, this data can be turned into competitive advantage.
Check out our webinar feat. Karen O'Leonard, VP of Benchmarking & Analytics Research of Bersin by Deloitte and Wiliam Blackstorm, Sr. Manager Sourcing & Market Intelligence & Director of Global Talent Analytics, Research Division of Cisco to learn:
-Where to start when analyzing recruitment data
-How to build an effective talent analytics capability
-How one organization, Cisco, is using analytics to develop a more effective recruitment strategy
Agile for IT service delivery , governance and managementMadhur Kathuria
Webinar on Agile for Service Management. For more detailed training, consulting and coaching on making your service teams agile, please contact trainings@agivetta.com
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
The ability to grow (and shrink) according to the needs and the available resources is an essential part of designing applications. In this talk we'll cover the fundamental elements of scalability, including aspects involving people, processes and technology. With sound and proven principles and some advice on how to shape your organisation, set the right processes and design your application, this session is a must-see for developers and technical leads alike.
The New Model for Talent Management: Agenda for 2015Josh Bersin
Corporate talent management has matured over the last ten years. In the light of today's new world of work, the globalization of the workforce, and the power of Millennials, it's time to rethink the model. Talent Management today is not just integration of HR - its a new set of 9 imperatives every company must address.
Design your Business, Model your Architecture (presentation by Marc Lankhorst...Patrick Van Renterghem
Presentation by Marc Lankhorst of BiZZdesign at I.T. Works/LoQutus meetup on July 1st, 2014 @Vlerick School. See http://www.meetup.com/The-big-pICTure-how-ICT-changes-business-and-society/events/181256842/ for full details on this meetup.
How to set up an artificial intelligence center of excellence in your organiz...Yogesh Malik
Setting up a COE ( Center of Excellence ) for AI ( Artificial Intelligence ) could be a daunting task. Lack of skills and quality data sets could hold you back. But still you should not wait any longer and start with what you have, build skills by training people, and move ahead in gettering executive approval for building an artificial intelligence center of excellence
Basic Concept of Strategy & Strategic Management Djadja Sardjana
“If you don’t know where you are going, any road will take you there.”~The Qur’an
“Management’s job is not to see the company as it is . . . but as it can become.”~John W. Teets
- Functions of score card
- How to implement score card
- How score card conduct
- Examples of how score cards are used in finance, government & hospital
It is obvious that the concept of strategy has changed greatly over the past five decades. An understanding of the changes in the way corporates consider strategy may help you craft organizational strategies that would give you a competitive advantage and develop strategies which would relevant and sustainable.
tbiConsulting brings this presentation to you with an aim to introduce the various concepts of strategy in the past half century. We address our gratitude to Mr. Robert M. Grant, Author of Contemporary Strategy Analysis, which the content is actually adapted from.
The Past, Present, and Future of Business AnalysisKevin Brennan
Business analysis is growing beyond its roots in software requirements engineering and process performance measurement to become a true profession focused on organizational change. To be successful, business analysts will find themselves focusing less on technology and detailed specifications and more on business value, strategy, and delivering results. The demand for business analysts with these skills is only going to increase in the years to come. Business analysts must learn to look beyond project scope to understand why the business needs to change, and to help the business realize the benefits of change. If companies are going to survive and thrive in an increasingly competitive and globalized world, they will need business analysts to move beyond facilitation and requirements management and embrace architecture and design. The future for the business analysis profession is very, very bright - as long as we are willing to grasp it.
'Metrics That Matter': Gabrielle Benefield @ Colombo Agile Con 2014ColomboCampsCommunity
Evolve Beyond Managing Director Gabrielle Benefield on 'Metrics That Matter: Outcomes Over Outputs', which discusses the pitfalls of traditional metrics and how they are not fit for purpose, then provides an alternative approach that teams are adopting worldwide using the Mobius framework
Estimation is critical to IT demand management as today's senior IT executives deal with a familiar challenge - how to balance the size of the development team with the company's software wish list. Modern estimation techniques offer critical insight into this challenge. In this presentation, you will learn the ins and outs of estimation and how to effectively utilize estimation to ensure project success.
How to tell if your website is a success (or not)Bryan Robertson
Bryan Robertson of OpenRoad Communications' presentation from the Just A Click Away PLEI Conference Feb 2011.
The presentation covers: Key performance indicators (KPIs) and how to develop them for your website; KPIs for nonprofits; Creating a baseline for your website; and Free analytic tools you can utilize
Leveraging Gap Analysis for Continuous ImprovementCIToolkit
Gap analysis compares two different states of something, the current state and the future state. It is mainly used to assess where a company or process is today, where it needs to be in the future, and what needed to be there. Gap analysis is also known as need analysis or need assessment.
Leveraging Gap Analysis for Continuous ImprovementCIToolkit
Gap analysis compares two different states of something, the current state and the future state. It is mainly used to assess where a company or process is today, where it needs to be in the future, and what needed to be there. Gap analysis is also known as need analysis or need assessment.
Has your organization ever considered replacing a tester that did not write, for example, 15 test cases per day? Is the testing team blamed if defect leakage is greater than 5% into production? What drives decisions like these? The common thread in these examples is “Test Metrics”
Test Metrics... Everyone has an opinion about them. Some believe they are the most valuable way to communicate the results of testing. Some think that they are useless, misleading, and damaging to the communication of test results. Some believe that without measurement you are not managing the effort. And some believe that bad metrics are worse than no metrics at all.
Where does your organization fit in the metrics and measurement debates? Is your team aligned? Do you agree with the team? Do you use a reporting process for test results? Are you forced to report on metrics you don't believe are valuable? Do you have dozens of metrics that you are reporting periodically that no one looks at, and when they do look at them, there is room for misinterpretation?
In this session, Mike Lyles and Jay Philips will challenge the audience to discuss the topic of metrics and measurement, review multiple viewpoints on the topic, and address many of the questions that organizations have today around metrics and measurement.
Takeaways:
- Top metrics that are misused or misunderstood in most every organization.
- Metrics that you should you get rid of ASAP!
- Best and Worst metrics - based on opinions of the speakers & audience.
- Metrics that everyone should use – and how they compare to your organization’s metrics.
- Tools and processes that can help your organization better measure your testing.
** Presentation given at STPCon Spring 2014
A strong communication capability between the business and IT ensures the alignment of business requirements with delivered IT functionality and value. Use this storyboard to understand common barriers to effective requirements management, tactical solutions to overcome these barriers, and how to achieve a high level of project success.
This storyboard will help you:
•Understand the common barriers to effective requirements management
•Learn how organizations have solved these challenges
•Implement your own tactical solutions to enable effective communication of business requirements for IT projects in your organization
•Achieve a high level of project success
Whether an organization develops its own applications or implements packaged solutions, the success of the project depends on the clear communication of business requirements in terms IT can understand and deliver.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
2. Adapted from the original presentation made at
the WI BADD 2010, to work without narration.
3. Why measure the performance of
business analysts?
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4. Traditional view of individual
performance measurement
Source: When the uncountable counts: An alternative to monitoring employee performance
by K. W. Platts, M. Sobotka Jul 15, 2010. Prod. #: BH392-PDF-ENG
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5. Common complaints
tunnel employee vision
reduce urge to experiment
cause sub-optimization
lead to gaming, creative accounting, and fraud
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6. Alternative viewpoint
Study developed in one of the largest suppliers of
electricity and natural gas in Germany:
“A formalized individual performance
measurement system may not be required to
achieve high performance standards.”
(K. W. Platts, M. Sobotka - When the uncountable counts:
An alternative to monitoring employee performance)
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7. Other means to achieve high
performance
Inspiring leadership
Positive working environment
Encouragement to experiment and suggest new
solutions for business problems.
(K. W. Platts, M. Sobotka - When the uncountable counts:
An alternative to monitoring employee performance)
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8. Easier when your problems are of a
of a very straightforward nature...
E.g., “reduce network outage by replacing
components that started to fail with unexpected
regularity.”
Intrinsic motivation, clear responsibilities, and
striking agreement about what needs to change
removes the need of measuring performance at
the individual level.
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9. ... much harder when looking at
more complex problems
“Reasons why
projects fail”
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11. Why measure
To go from
“we have a
problem”
to
“there is a performance
problem, and out of 15
potential causes, here
are the 3 that we need to
attack first.”
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12. Alternative viewpoint
(Adriana Beal, Oct 2010)
Partial agreement with Plats and
Sobotka:
No need to measure individual
performance to control or
motivate behavior.
There are better ways to
motivate people to achieve high
performance.
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13. Alternative viewpoint
(Adriana Beal, Oct 2010)
However, there is a much better
reason to measure individual
performance...
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14. Why measure?
To increase understanding of what affects
business analysis processes and results,
to identify areas where action is needed, or
there is opportunity to scale successes, and
to make the right decisions about where to
invest time and resources.
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15. What NOT to measure
What can't be used for learning and
improving performance
What can't be expressed in
numbers and units of measure, or
require subjective criteria
What you could learn using
a more economical measurement
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16. What NOT to measure
What can't be used for learning and
improving performance
“Total number of requirements
(e.g., a size metric)”
Things that you could learn using
a more economical measurement
Source:“Measurably improving you requirements”
modernanalyst.com: http://tiny.cc/0lyp3
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17. What NOT to measure
What requires subjective criteria
Things that you could learn using
“Requirement stability (i.e., what is
a more economical measurement
the probability of the requirement changing?)”
Source:“Measurably improving you requirements”
modernanalyst.com: http://tiny.cc/0lyp3
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18. What NOT to measure
“% of customers satisfied with our software
as a service tool” - by monthly phone survey
Things that you could learn using
a more economical measurement
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19. What NOT to measure
“% of customers satisfied with our software
as a service tool” - by monthly phone survey
Things that you could learn using
a more economical measurement
conversion rate subscription
after trial period renewal rate
bealprojects.com (Already available in your billing system)
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20. What to
measure
A good indicator
helps you
understand where
you are, which way
you are going, and
how far you are
from where you
want to be.
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22. What to measure
Goals & questions may be about...
Efficiency Goal
Effectiveness Question
Impact
Measure
Best practices
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23. Is our work being done on time and
with high quality?
Efficiency Effectiveness
Requirements cycle Defects in requirements
length artifacts
Waste
Best practices
Adherence to change
Improvement on on- management
time delivery standards & procedures
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24. Are we succeeding in delighting our
internal/external customers?
Impact
Positive feedback from customers
Requests for change attributable to the BA work
Quality problems in implemented solution
attributable to the BA work
Progress made in actual delivery date versus
requested and promised date
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25. Creating meaningful performance
measurement systems
Comprehensive view: inputs,
processing steps, outputs
Multiple perspectives: individual, process,
department, organization
Few KPIs (3-5)
Lagging and leading indicators
(no more than 7-10 measures in total)
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26. A hierarchy of objectives and KPIs
Ensure 100% regulatory
compliance
IT
Implement regulatory
BA
compliance reqs on time
Deliver acceptable regulatory
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compliance reqs on time
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27. M Measuring for the wrong
reasons
“keep score” Creativity and
punish people progress
micro-manage inhibitors!
find something wrong
with the work done
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28. “The consequences of a failed performance
should be personal development,
new perspectives, improved judgment,
skill enhancement, and all-around learning.”
(Samuel A. Culbert in: GET RID OF THE PERFORMANCE REVIEW!)
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29. Learning from measurement
Source: Daniel Powell (Requirements Evaluation Using Behavior Trees - Findings
from Industry)
Adapted from Tim Olson (Measurement Driven Project Management, 2004 CMMI
Conference)bealprojects.com
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30. Finding the “bright spots”
Defects 17 8 2 .5
per 100 reqs
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31. Finding the “bright spots”
By investigating the strategies of your top
performers, you could discover, for example, that
the most successful BAs are spending time
creating glossaries and data models for their
projects, while the average BA is simply
describing software behavior.
Identify and promote the winning
strategies to the rest of your team.
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32. What really matters for high
performance...
(According to 4 decades of research)
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33. What really matters for high
performance...
Interesting and meaningful work
Autonomy
Personal growth
Clear and reasonable expectations
Consistent & fair evaluation
Frequent and usable feedback
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34. A well-designed performance measurement
system can support every element of high
performance, helping:
establish clear and reasonable expectations
about our performance,
identify opportunities for personal
development,
facilitate consistent and fair evaluation of the
work done, and
make our work more interesting and meaningful
by making our contributions more visible.
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35. You know that
a performance
measurement
system is
working...
... when you see performance data serving as the basis for
frequent discussions about performance levels and trends,
and BAs starting to develop their own strategies to deal with
performance issues.
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36. Measuring the Performance of
Business Analysts
WI BADD 2010
For additional resources please visit
http://bealprojects.com
Adriana Beal
adriana@bealprojects.com
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