Webinar on Agile for Service Management. For more detailed training, consulting and coaching on making your service teams agile, please contact trainings@agivetta.com
What is Agile Service Management? Why Is it Important? ITSM Academy WebinarITSM Academy, Inc.
There has been a lot of buzz lately about the need for IT to be more “agile”. While the term Agile is freely used, there is not a clear definition of what “being agile” actually means, particularly in the context of IT support and service management. This webinar explores the concept of Agile Service Management and how agility helps IT service providers better meet the rapidly changing requirements of business and customers.
This presentation outlines how Suncorp has adopted Agile scrum and Lean kanban to effectively and efficiently deliver IT Service Management. This presentation was given at the BMC Remedy User Group forums in Sydney & Melbourne, Australia in November 2013.
Presentation from the 5th itSMF SEE Regional Event on title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS.The conference covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. (http://www.itsmf.org.rs/drupal/content/itsmf-see-2011-programme)
Online version of the presentation - http://prezi.com/lstdrvohprmp/belgrad-prezentacija/
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
What is Agile Service Management? Why Is it Important? ITSM Academy WebinarITSM Academy, Inc.
There has been a lot of buzz lately about the need for IT to be more “agile”. While the term Agile is freely used, there is not a clear definition of what “being agile” actually means, particularly in the context of IT support and service management. This webinar explores the concept of Agile Service Management and how agility helps IT service providers better meet the rapidly changing requirements of business and customers.
This presentation outlines how Suncorp has adopted Agile scrum and Lean kanban to effectively and efficiently deliver IT Service Management. This presentation was given at the BMC Remedy User Group forums in Sydney & Melbourne, Australia in November 2013.
Presentation from the 5th itSMF SEE Regional Event on title: KEY ITSM DRIVERS FOR BUSINESS SUCCESS.The conference covered more than 30 inspiring and thought-provoking sessions, and as such it was the biggest and best-ever IT Service Management programme of seminars, panel discussions and keynotes in South East Europe. (http://www.itsmf.org.rs/drupal/content/itsmf-see-2011-programme)
Online version of the presentation - http://prezi.com/lstdrvohprmp/belgrad-prezentacija/
Don Casson, CEO and Jeff Benedict, ITSM Practice Manager share best practices you can use to clearly define and communicate - who is the Customer and what are the Services? They also share how a service catalog taxonomy framework helps you organize and manage this as ONE team. You may download or playback the recording here: http://bit.ly/1BWnEkX #servicecatalog #servicenow #itsm
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
IT Governance – The missing compass in a technology changing worldPECB
The webinar covers:
• Overview of IT Governance
• Benefits of IT Governance
• IT Governance implementation : Approach and Methodology
• Key critical success factors
Presenter:
This webinar was presented by Mr. Oladapo Ogundeji, from Digital Jewels and PECB partner.
Link of the recorded session published on YouTube: https://youtu.be/Ux_Yk4JLy0M
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.
Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal.
IT needs to increase its focus on 3 important areas:
Delivering services customers want and need
Better alignment with the needs of the business
Cost transparency to give visibility to the cost of services
Learn more and access the webinar recording at:
http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems
#servicecatalog #itsm #servicenow #itservicecatalog
ITSM Roles in an Agile and DevOps World, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, CEO, DevOps Institute (DOI)
Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Jayne will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM to engage their skills, knowledge and roles in Agile and DevOps programs.
Join Jayne as she elaborates on the following:
The emerging roles within the Agile and DevOps environment
The desired skills needed
The training and certifications required for Agile Service Management and DevOps
ValueFlowIT: A new IT Operating Model EmergesDavid Favelle
ValueFlow IT has synthesised the old and the new of IT management frameworks into a multi-speed operating model. This accommodates the different pace layers (thanks Gartner) of the portfolio and tunes the IT organisational structures processes and tools.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Product Management And Service Delivery Process - FlackVentures ExampleKate Pynn
A lifecycle methodology enforces some very important processes that deliver critical value to Service Delivery. Some key contributions are:
Business driven goals (e.g. profit, performance, credible schedules, resource effectiveness….)
Roles and responsibility clarification (e.g. delegation, decision making, optimization….)
Organizational effectiveness (e.g. resource structure for task, enable cross functional efforts….)
Planning enforcement at the beginning before major resources committed
Continuous learning enabled that builds core competency in credible delivery plans.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
IT Governance – The missing compass in a technology changing worldPECB
The webinar covers:
• Overview of IT Governance
• Benefits of IT Governance
• IT Governance implementation : Approach and Methodology
• Key critical success factors
Presenter:
This webinar was presented by Mr. Oladapo Ogundeji, from Digital Jewels and PECB partner.
Link of the recorded session published on YouTube: https://youtu.be/Ux_Yk4JLy0M
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
Mario Vivas, CEO, River Horse
ITIL4 is out and everyone is eager to learn about the updates this release introduces. This session will summarize the key changes that ITIL4 presents with a focus on the more operational processes that organizations deliver on a day to day basis (Incident, Problem, Change and so on). The ServiceNow platform has a powerful set of baseline features and optional plugin functions that can help an organization align with the recommendations of ITIL4.
Please join us and Mario to learn about how you can start applying ITIL4 concepts in your ServiceNow implementations!
The Service Catalog is not a Request Portal. The terms are often used interchangeably due to lack of knowledge, which can cause confusion for IT and IT's customers.
Over the past year, Evergreen conducted dozens of one-day Service Catalog workshops around the U.S. Attended by more than 500 people, a recurring theme we noted was that many attendees thought they had a Service Catalog, when in fact they actually had a Request Portal.
IT needs to increase its focus on 3 important areas:
Delivering services customers want and need
Better alignment with the needs of the business
Cost transparency to give visibility to the cost of services
Learn more and access the webinar recording at:
http://www.evergreensys.com/it-webinars-whitepapers-evergreen-systems
#servicecatalog #itsm #servicenow #itservicecatalog
ITSM Roles in an Agile and DevOps World, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, CEO, DevOps Institute (DOI)
Have you ever wondered how ITSM roles fit into an Agile and DevOps world? In this session, Jayne will answer any and all questions that you may have regarding this connection. She will discuss the opportunities for process owners, process managers and all others involved in ITSM to engage their skills, knowledge and roles in Agile and DevOps programs.
Join Jayne as she elaborates on the following:
The emerging roles within the Agile and DevOps environment
The desired skills needed
The training and certifications required for Agile Service Management and DevOps
ValueFlowIT: A new IT Operating Model EmergesDavid Favelle
ValueFlow IT has synthesised the old and the new of IT management frameworks into a multi-speed operating model. This accommodates the different pace layers (thanks Gartner) of the portfolio and tunes the IT organisational structures processes and tools.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
For years ITSM has been done the same old tired way – Incident, Problem, Change and a little Knowledge – because that’s what we know. But it does NOTHING for our CUSTOMER – their experience doesn’t change at all.
This is no longer good enough.
Tying Service Catalog with Incident, Problem, Change and Knowledge changes the answer to the question, “Why are we doing this?”
Please join us as we explore the powerful links between these five, how this changes the way we think and how this can powerfully (and positively) impact the value your IT organization delivers to your customer and your business. It’s time to demand more.
As always, we will demonstrate these concepts in our constantly evolving view of a very advanced Employee Self-Service Catalog & Portal, built on ServiceNow technologies.
Recording with demo available at http://content.evergreensys.com/service-catalog-webinar-incident-problem-change-slides
.
Integrating ITSM Frameworks, Standards and Processes - ITSM Academy WebinarITSM Academy, Inc.
To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3),
IT Service Management Tutorial | What Is ITSM? | ITIL Foundation Training | S...Simplilearn
This presentation on 'IT Service Management' will take you through everything you need to know about the concept of IT service management. ITSM is the practice of delivering IT services and supporting internal customers with the help of people, processes and technology. The video will also cover concepts like what is ITIL, what is ITSM, key concepts of ITSM and the ITIL service lifecycle.
What are the course objectives?
ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.
What skills will you learn?
Upon completion of this ITIL Certification training you will learn:
- Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
- How ITIL principles can help an individual understand and apply IT service management in their organization.
- How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
- The purposes and key terms of 15 ITIL practices.
- Industry best practices for deploying IT services.
Below are the topics explained in this ITIL presentation:
1. What is ITIL?
2. Why ITIL?
3. ITIL Service Lifecyclehttps://www.simplilearn.com/it-service-management/itil-foundation-training
A well-designed IT Service Delivery Model is critical to achieving success in IT management and operations. Many IT organizations focus on optimizing their technology assets -- the infrastructure and applications. However, in our experience, business value is achieved most effectively when technology assets and the IT service delivery model are integrated and work together seamlessly.
Product Management And Service Delivery Process - FlackVentures ExampleKate Pynn
A lifecycle methodology enforces some very important processes that deliver critical value to Service Delivery. Some key contributions are:
Business driven goals (e.g. profit, performance, credible schedules, resource effectiveness….)
Roles and responsibility clarification (e.g. delegation, decision making, optimization….)
Organizational effectiveness (e.g. resource structure for task, enable cross functional efforts….)
Planning enforcement at the beginning before major resources committed
Continuous learning enabled that builds core competency in credible delivery plans.
In these slides from an AXELOS webinar in September 2015, Sharon Taylor, President of Aspect Group and Mark Smalley, Ambassador for the ASL BiSL Foundation discuss how to use ITSM in the service economy.
2011: Realign Your Digital Strategy for a Smarter, Faster World Brunner
Join @squigster to learn how to realign your digital strategy. Learn about trends shaping the digital landscape, create your own digital brief and start measuring performance the right way.
AUDIO: http://www.instantpresenter.com/WebConference/RecordingDefault.aspx?c_psrid=E951DB87834E
A small presetation covering the topics discussed on the Scrumban Ideacamp I facilitated during Amsterdam's Scrum Gathering (Nov. 2010). Scrum, Kanban, Quality of Service, Sustainable pace, scrum boards... Enjoy! :-)
Aligning your business to build better IT - Mark Smalley, ASL BiSL FoundationSITS - The ITSM Show
Often the people providing the specifications for an information system have a poor understanding of the associated business operations, and therefore create something that causes lost productivity and dissatisfaction. This session shows how to remove these barriers, and take blame away from IT by referencing tools such as Business information Services Library (BiSL).
• Make cloud computing an
integral part of your business
• Perform in a smart and
proactive manner
• Support collaboration between
business and IT
• Leverage resources behind the
corporate firewall
DOES15 - Damon Edwards - DevOps Kaizen Practical Steps to Start & Sustain a T...Gene Kim
Damon Edwards, Managing Partner, DTO Solutions, Inc
We all love the aspirational DevOps talks about organizations achieving blistering speed and dazzling nimbleness, right? But what can you do when you look internally at your own organization and everything feels complicated, contentious, and stuck? How do you overcome the silos, the legacy, and the entrenched behaviors that are making your DevOps problems seem so intractable?
This talk is about how to start and sustain a DevOps transformations in large and complex organizations using a methodical — and totally reasonable — Kaizen (Continuous Improvement) approach. This talk isn’t about mythical silver bullets or vague philosophies. This talk is about taking a fresh look at proven Lean techniques and empowering teams to find and fix what is getting in the way.
Minimum Viable Bureaucracy- A Practical Approach to Scaling Agile Project Man...Dialexa
When it comes to scaling agile project management, businesses should consider Minimum Viable Bureaucracy in addition to Minimum Viable Products (MVP). When you are planning your next software (and perhaps hardware) platform or product, make sure you ask your team or company "how do we maintain efficiency and consistency at scale without hindering creativity?"
http://by.dialexa.com/minimum-viable-bureaucracy-a-practical-approach-to-scaling-agile-project-management
presented by Ried Duncan, Director of Compensation at Safety-Kleen Systems, at the TrueConnection 2008 Sales Performance Management Conference, hosted by Callidus Software
Benefits of Agile Software Development for Senior ManagementDavid Updike
This is a presentation to Senior and Executive Managers which is used to explain how Agile Software Development processes and practices benefit them, their organization and their customers.
I had a good session yesterday as a guest lecturer at UCT to discuss the value of Business Architecture in executing projects using agile as the delivery method to the group completing the Postgraduate Diploma in Enterprise Systems and Business Process Management.
Scrum Deutschland 2018 - Wolfgang Hilpert - Are you agile enough to succeed w...Wolfgang Hilpert
How do digital innovation and the adoption of Agile methods within the enterprise fit together?
What prerequisites are needed to achieve Business Agility?
What influence does the leadership culture have on the success of the Agile transformation?
What features of a modern leadership role are needed to win in the age of digitization and agility? What does „Leadership Agility“ mean and why is this a critical success factor for the transformation?
What do typical hurdles of an Agile transformation look like?
How can we measure the success of the transformation?
Agile software development methodology is sweeping the IT Industry. Many organizations are experimenting with Agility and there are many “brands” of Agile including Scrum, XP, Lean, Crystal Clear and DSDM. Adoption of one of these methodologies could be wholesale in the case of a small well defined project that has no dependencies on other projects and can be completely delivered by a trained and motivated team. As these types of adoptions are rare organizations are looking for ways to ease into Agile practices without losing productivity.
This session is designed to discuss and identify ways that agile enablers can facilitate the transition to Agile practices. Participants learn basic Agile practices as well as techniques for introducing them to the software delivery team. This session will present common software delivery problems and the Agile path to solutions.
Nowadays, all organization works on the principle of Agile methodology, there might be many people like me who don't even know the meaning of Agile and Scrum Master.
I have made the docs from the source available on the internet with all due respect have copied the URL LINK.
The motive behind posting this is you can get an Agile understanding in one document.
Thanks
Learn the basics of the agile way-of-life that has helped many companies realize their potential in the market. The agile secret sauce was once a thing that was only enjoyed by software organizations on the East and West coasts, but is now invading Indianapolis -- increasing productivity, making teams empowered (and happier!), and helping managers focus less on the taskmaster role and more on the important stuff.
Brief introduction to project management and project management toolsNathan Petralia
A brief introduction to project management, methodologies (waterfall, hybrid, agile, kanban, dedicated resources), project management tools, how to achieve success in 5 steps.
=== Drop me a note on LinkedIn if you want the PPT version ===
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
3. So,What is ITSM really ?
IT Service Management is frequently cited as a
primary enabler of IT Governance objectives
It does not typically include project management or
program management concerns. For example, ITIL
is often paired with the Prince2 project
methodology and SSADM for systems architecture
4. Typical Frameworks
The InformationTechnology Infrastructure Library (ITIL)
Control Objectives for InformationTechnology (COBIT)
Application Services Library (ASL)
Business Information Services Library (BISL)
Microsoft Operations Framework (MOF)
The Helpdesk Institute (HDI) have produced a support centre focussed approach
to Service Management loosely based on ITIL.
The Enterprise Computing Institute publishes a set of coordinated books covering
general issues of large scale IT management.
Butterworth-Heinemann (ComputerWeekly Professional Series) also has
developed a notable set of publications covering IT Service Management, with
particular attention to IT portfolio topics
5. The typical questions:
How will going Agile help
us
…..@%$@^%$^
We are already ve
focused on
customer
collaboration. Wh
do we need to
change ?
Can we apply
Agile to Service
Management ?
Agile==Scrum??
6. The Need for Agility in ITSM
Workflow
• Management of erratic workflow, balancing workload across
delivery cycle
Customer Focus
• Transformation of IT to a customer-focused culture, by dealing with
pervasive internalized focus and lack of business understanding in
terms of value, outcomes, cost and risk.
Ownership
• Improvement of end-to-end delivery, ownership and accountability
in teams, while boosting collaboration.
Continuous Improvement
• Continuous, traceable improvement in service performance metrics
7. [ The three aspects of Agility….]
PrinciplesandValues
Essence
Practices
Decor
AgileButs
Myths
8. The Agile Manifesto
[ We are uncovering better ways of developing software by
doing it and helping others do it. Through this work we
have come to value]
9. Individuals and interactions
over
Processes and tools
The Agile Manifesto
[ We are uncovering better ways of developing software by
doing it and helping others do it. Through this work we
have come to value]
10. over
Working software comprehensive documentation
The Agile Manifesto
[ We are uncovering better ways of developing software by
doing it and helping others do it. Through this work we
have come to value]
11. over
Customer collaboration contract negotiation
The Agile Manifesto
[ We are uncovering better ways of developing software by
doing it and helping others do it. Through this work we
have come to value]
12. over
Responding to change following a plan
The Agile Manifesto
[ We are uncovering better ways of developing software by
doing it and helping others do it. Through this work we
have come to value]
15. Individuals and interactions
over
Processes and tools
The Agile Manifesto
[ We are uncovering better ways of delivering a service by
doing it and helping others do it. Through this work we
have come to value]
16. over
Working solution comprehensive documentation
The Agile Manifesto
[ We are uncovering better ways of delivering a service by
doing it and helping others do it. Through this work we
have come to value]
17. over
Customer collaboration Repeating Rules and
Procedures
The Agile Manifesto
[ We are uncovering better ways of delivering a service by
doing it and helping others do it. Through this work we
have come to value]
18. over
Responding to change following a plan
The Agile Manifesto
[ We are uncovering better ways of delivering a service by
doing it and helping others do it. Through this work we
have come to value]
21. Is Scrum enough?
Works very well when the backlog is relatively stable
Need at least 2 weeks of workflow without changing
priorities to be most effective
Can be used in distributed team with a few tweaks
May not work in highly , dynamic environments
23. Tailoring Scrum for Service Management
Small cycles of work ( 1 week sprints)
Enhanced daily stand-ups while using Sprint Planning
and Sprint Review for Strategizing
Informal Sprint Review rather than a formal, elaborate
ceremony
Segregating planned and unplanned work ( Bucket
Backlog Items)
Effective Sprint Retrospectives
24. Marrying Scrum and ITIL concepts
CAB Meeting is used to Prioritize the Backlog
User Stories/Story Points help Document RFC’s
Change Manager becomes Scrum Master
36. War Rules
Find your mate: No troop works on a feature alone. Have at
least one mate with you
Not > 2: No troop fights more than 2 battles at a time.
Flag if Stuck: If you are not able to move forward on a
feature, report to Project Commander® immediately.
Not > 3: Each attack party should not have more than 3
troops at a time.
Feature <=4: Each Feature should not take more than 3 work
days to win.
Stop not till win: Don't withdraw from a feature unless you
have won.
Minimize Loss: Not > 2 Lost features in a month.
37. The AGILE TEAMS
Trustworthy, empowered, accountability and focused on process
as well as results.
Zero Tolerance for Negativism
Establish urgency, demanding performance std & direction.
Pay particular attention to first meetings and actions
Set clear rules of behavior
Set immediate performance-oriented tasks and goals
Positive Feedback, Recognition and Reward
40. If We could be of any help
My Spaces
http://www.agivetta.com
www.madhurkathuria.com
www.agiledevilsworkshop.com
I am available on
• Twitter: @madhurkathuria, @agivetta
• Skype: madhur.kathuria
• info@agivetta.com