Be More Connected: Social Media Marketing Strategies for Non-ProfitsJulia Gorzka Freeman
What story are you going to tell? Marketing is about stories. The best are easy to relate to and easy to tell. With Social Media, Non-Profits have a new set of storytelling tools at their disposal. The challenge is to create a social media marketing strategy that maps on to organizational goals.
I gave this keynote presentation at WEDU's 4th Annual Be More Effective Workshop in Tampa September 9, 2009. "The mission of the nationally-recognized, award-winning Be More Awards program is to generate awareness for nonprofit organizations, champion those organizations' unsung heroes and celebrate the spirit of good will throughout the community." It's an awesome event and I am honored to be a part of it!
Get more scoop: http://www.wedu.org/bemore
Social Selling with Tom Martin & The #BizHeroes CommunityPaper.li
Tweets from our chat with Tom Martin and the #BizHeroes community on #socialselling.
We believe that behind every great business stands an even greater community. Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
Presentation in Vancouver on Social Media and why it is important for Non-Profits entitled "Why Social Media is Important and How Non-Profits Can Embrace It"
The hot topic in sales and marketing is a term called Social Selling; this is a process that is created using the power of social networking. I truly believe that the sales process has completely changed.
If you’re in a sales position, gone are the days of cold calls if you’re able to harness the power of selling via social.
How to Build Campaigns That Win Hearts & AwardsPaper.li
Tweets from our chat with Courtney Smith and the #BizHeroes community on digital campaigns.
We believe that behind every great business stands an even greater community. Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
Be More Connected: Social Media Marketing Strategies for Non-ProfitsJulia Gorzka Freeman
What story are you going to tell? Marketing is about stories. The best are easy to relate to and easy to tell. With Social Media, Non-Profits have a new set of storytelling tools at their disposal. The challenge is to create a social media marketing strategy that maps on to organizational goals.
I gave this keynote presentation at WEDU's 4th Annual Be More Effective Workshop in Tampa September 9, 2009. "The mission of the nationally-recognized, award-winning Be More Awards program is to generate awareness for nonprofit organizations, champion those organizations' unsung heroes and celebrate the spirit of good will throughout the community." It's an awesome event and I am honored to be a part of it!
Get more scoop: http://www.wedu.org/bemore
Social Selling with Tom Martin & The #BizHeroes CommunityPaper.li
Tweets from our chat with Tom Martin and the #BizHeroes community on #socialselling.
We believe that behind every great business stands an even greater community. Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
Presentation in Vancouver on Social Media and why it is important for Non-Profits entitled "Why Social Media is Important and How Non-Profits Can Embrace It"
The hot topic in sales and marketing is a term called Social Selling; this is a process that is created using the power of social networking. I truly believe that the sales process has completely changed.
If you’re in a sales position, gone are the days of cold calls if you’re able to harness the power of selling via social.
How to Build Campaigns That Win Hearts & AwardsPaper.li
Tweets from our chat with Courtney Smith and the #BizHeroes community on digital campaigns.
We believe that behind every great business stands an even greater community. Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
Storytelling in 2016 - 5 Things Your Nonprofit Should Do DifferentlyBloomerang
https://bloomerang.co/resources/webinars/
Did your organization tell stories in 2015? Did you get the result you hoped for?
Now that it's January, it's time for a fresh start to storytelling.
In this webinar, Vanessa Chase will cover the five things that nonprofit organizations should be doing differently when it comes to non-profit storytelling. You'll learn about the best opportunities for storytelling, plus easy strategies that your organization can take advantage of in 2016.
Learning objectives:
- Understanding the most common mistakes non-profits make when telling a story
- Learn about opportunities for digital storytelling that can impact your fundraising bottom line
- Get answers to your storytelling questions
Using the 2016 Presidential Election as a framework to become a better marketing person. This presentation discusses Customer Segmentation, Product Positioning, Market Forecasting, Competitive Differentiation and Branding
Yesterday I had a remarkable meeting with a Fortune 1,000 top-level marketing director. We discussed digital and social media.
He said candidly, “Go to our social media page and tell me the first problem that you see.”
The moment I went to the page, I was blown away with the amount of engagement their posts were getting, and the content was exciting! However, after scrolling through three to five posts I noticed a trend. They didn’t respond to a one single comment.
I asked, “What is up with the engagement?” He says to me, “Are you on the right page… we get thousands of comments to our posts daily.” Then I boldly replied, why don’t you comment back? He said, “Are you serious? We don’t have the time to do that!”
I started to laugh, and I asked him what do you think social is all about?
It’s a two-way conversation!
HOW TO WRITE LETTERS TO MAJOR DONORS THAT RAISE MONEYMarketSmart
Discover how to make the most of each appeal letter and become a better fundraising professional today!
Find out:
>> What you need to know before you begin writing your letter
>> How to design your letter to be scanned before it’s read
>> How to include a clear call to action
>> How make the letter about the donor and what they can do
>> How much to ask for
**Download your copy today and feel free share it with your colleagues and friends (including your board).**
How to Build An Army of Online Brand Ambassadors4Good.org
Nonprofits are strapped for resources – staff time is minimal and marketing budgets are nonexistent. What are some creative ways that you can build buzz and spread the word about your nonprofit on the cheap? Consider tapping into your existing network to find Brand Ambassadors – supporters that will voluntarily promote your nonprofit and your cause by blogging, tweeting and speaking publicly about how much they love you! People who want to spread the word about your cause, raising money and awareness are by far your greatest online asset – if they are identified, engaged and acknowledged correctly!
Tweets from our Sept 30, 2014 chat with DJ Waldow and the #BizHeroes community on how to spark delight and pump up the passion for the things you love to do!
We believe that behind every great business stands an even greater community.
Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
How Nonprofits Can Use Behavioural Economics to Increase Fundraising RevenueBloomerang
https://bloomerang.co/resources/webinars/
Did you know that your subconscious makes a decision a full seven seconds before you're consciously aware that you've made the decision?
In this webinar, you'll learn about the role that psychological, social, cognitive, and emotional factors play in donor decision-making, and how you can use this understanding to increase your fundraising revenue. Leah will share lots of research and examples, and leave you with plenty of action items.
Participants in this webinar will:
leave with an understanding of what influences donors to make giving decisions
learn how to fine tune their fundraising efforts to increase revenue
see the presented concepts in practice through Leah's sharing of real life examples
Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019Margot Bloomstein
How do you earn the trust of your customers, readers, and fans when facts are out—and what “feels right” wins? Mass media and our most cynical memes say we live in a post-fact era. That idea undermines any marketing that promotes ideas, products, services, or politician… and it tracks with trends in social media: our customers turned away from experts and big brands to let “people like us” influence choices instead. But we’re popping those filter bubbles. Now consumers turn inward for the truth—and by embracing vulnerability and designing for empowerment, the smartest organizations meet them there.
Drawing on lessons from America’s Test Kitchen, Crutchfield, GOV.UK, and Volkswagen, discover tactics of content strategy and design to foster trust, build rapport, and increase loyalty by learning to “prototype in public" and lean into vulnerability, using voice to strengthen your base, and determine the right volume for your users' goals.
8 Wrong Questions Agencies Are Asking About Social MediaJay Baer
Social media services is a $1.5 billion a year business for agencies in the US.How to get a share of that budget? By asking better questions. Social media strategy consultant jay Baer shows the 8 wrong questions agencies are asking about social media.
Social Media for Small Business - @ladyxtel & @jamshedwadiaPiyush Pankaj
The New Rules of Engagement, Its not about Social channels but is about being where people are, And all businesses are run by people for people. How Small Medium business can take benefits from Social Media channel. Social is all about being Sincere, Open, Collaborative, Interested, Authentic and Likeable
Based on my personal experience and the know-how of our event planning partners, I’ve put together a list on what we at Oveit expect to be the 2019 event trends. This is far from being exhaustive, but I hope it will help you prepare for the year that lays ahead. Let’s have a meaningful and successful 2019.
Take a fresh look at your definition of "social selling". Discover how sales leaders are using social media to connect with peers, prospects, and customers, and to build their own personal brands and influence.
[WEBINAR] How Digital Marketers Engage on Social MediaLeadtail
Digital marketers are the leaders and innovators - and the things they're doing and paying attention to now give us a sneak peek into where the rest of the market is likely to be in 12-18 months. Given that we looked at the Twitter behavior of 500+ North American digital marketers to see what patterns emerged and how we could apply these insights to reaching, engaging, and influencing this audience (and in fact, any audience, using the same methods). Here's what we discovered.
Top Tips & Tweetables in Relationship Marketing from Relationship & ROI leaders.
How to market your business organically via focusing on building relationships with your team, community, clients and online fans.
Quotes and Relationship Marketing Takeaways from the Relationship & ROI Masterclass
www.LearnRelationshipMarketing.com
This presentation addresses some of the common misconceptions about how Millennials think and what attracts them to brands. It provides some actionable steps how to better reach a Millennial audience.
Bill Balderaz spoke to a group at WOSU about measuring your social media presence. Perhaps the most important, and difficult, aspect of marketing is proving value. Once executed, campaigns are tracked and measured to the point of exhaustion. This is especially true with online marketing campaigns. However, many online marketing campaigns and promotions are difficult to measure; creating "more buzz" is not a measurable metric. This discussion will identify which metrics are credible and how to quantify them. In addition, the session will address how to explain the results of complex online marketing campaigns, such as word of mouth episodes.
Storytelling in 2016 - 5 Things Your Nonprofit Should Do DifferentlyBloomerang
https://bloomerang.co/resources/webinars/
Did your organization tell stories in 2015? Did you get the result you hoped for?
Now that it's January, it's time for a fresh start to storytelling.
In this webinar, Vanessa Chase will cover the five things that nonprofit organizations should be doing differently when it comes to non-profit storytelling. You'll learn about the best opportunities for storytelling, plus easy strategies that your organization can take advantage of in 2016.
Learning objectives:
- Understanding the most common mistakes non-profits make when telling a story
- Learn about opportunities for digital storytelling that can impact your fundraising bottom line
- Get answers to your storytelling questions
Using the 2016 Presidential Election as a framework to become a better marketing person. This presentation discusses Customer Segmentation, Product Positioning, Market Forecasting, Competitive Differentiation and Branding
Yesterday I had a remarkable meeting with a Fortune 1,000 top-level marketing director. We discussed digital and social media.
He said candidly, “Go to our social media page and tell me the first problem that you see.”
The moment I went to the page, I was blown away with the amount of engagement their posts were getting, and the content was exciting! However, after scrolling through three to five posts I noticed a trend. They didn’t respond to a one single comment.
I asked, “What is up with the engagement?” He says to me, “Are you on the right page… we get thousands of comments to our posts daily.” Then I boldly replied, why don’t you comment back? He said, “Are you serious? We don’t have the time to do that!”
I started to laugh, and I asked him what do you think social is all about?
It’s a two-way conversation!
HOW TO WRITE LETTERS TO MAJOR DONORS THAT RAISE MONEYMarketSmart
Discover how to make the most of each appeal letter and become a better fundraising professional today!
Find out:
>> What you need to know before you begin writing your letter
>> How to design your letter to be scanned before it’s read
>> How to include a clear call to action
>> How make the letter about the donor and what they can do
>> How much to ask for
**Download your copy today and feel free share it with your colleagues and friends (including your board).**
How to Build An Army of Online Brand Ambassadors4Good.org
Nonprofits are strapped for resources – staff time is minimal and marketing budgets are nonexistent. What are some creative ways that you can build buzz and spread the word about your nonprofit on the cheap? Consider tapping into your existing network to find Brand Ambassadors – supporters that will voluntarily promote your nonprofit and your cause by blogging, tweeting and speaking publicly about how much they love you! People who want to spread the word about your cause, raising money and awareness are by far your greatest online asset – if they are identified, engaged and acknowledged correctly!
Tweets from our Sept 30, 2014 chat with DJ Waldow and the #BizHeroes community on how to spark delight and pump up the passion for the things you love to do!
We believe that behind every great business stands an even greater community.
Join us Tuesdays at 2pm EST for #BizHeroes -- we'd love for you to meet ours.
#BizHeroes is an action-packed hour of power tips and knowledge share, featuring topics suggested by you with guest hosts from the community.
How Nonprofits Can Use Behavioural Economics to Increase Fundraising RevenueBloomerang
https://bloomerang.co/resources/webinars/
Did you know that your subconscious makes a decision a full seven seconds before you're consciously aware that you've made the decision?
In this webinar, you'll learn about the role that psychological, social, cognitive, and emotional factors play in donor decision-making, and how you can use this understanding to increase your fundraising revenue. Leah will share lots of research and examples, and leave you with plenty of action items.
Participants in this webinar will:
leave with an understanding of what influences donors to make giving decisions
learn how to fine tune their fundraising efforts to increase revenue
see the presented concepts in practice through Leah's sharing of real life examples
Design for Trust: Find Strength in Vulnerability, Voice, and Volume at CMC2019Margot Bloomstein
How do you earn the trust of your customers, readers, and fans when facts are out—and what “feels right” wins? Mass media and our most cynical memes say we live in a post-fact era. That idea undermines any marketing that promotes ideas, products, services, or politician… and it tracks with trends in social media: our customers turned away from experts and big brands to let “people like us” influence choices instead. But we’re popping those filter bubbles. Now consumers turn inward for the truth—and by embracing vulnerability and designing for empowerment, the smartest organizations meet them there.
Drawing on lessons from America’s Test Kitchen, Crutchfield, GOV.UK, and Volkswagen, discover tactics of content strategy and design to foster trust, build rapport, and increase loyalty by learning to “prototype in public" and lean into vulnerability, using voice to strengthen your base, and determine the right volume for your users' goals.
8 Wrong Questions Agencies Are Asking About Social MediaJay Baer
Social media services is a $1.5 billion a year business for agencies in the US.How to get a share of that budget? By asking better questions. Social media strategy consultant jay Baer shows the 8 wrong questions agencies are asking about social media.
Social Media for Small Business - @ladyxtel & @jamshedwadiaPiyush Pankaj
The New Rules of Engagement, Its not about Social channels but is about being where people are, And all businesses are run by people for people. How Small Medium business can take benefits from Social Media channel. Social is all about being Sincere, Open, Collaborative, Interested, Authentic and Likeable
Based on my personal experience and the know-how of our event planning partners, I’ve put together a list on what we at Oveit expect to be the 2019 event trends. This is far from being exhaustive, but I hope it will help you prepare for the year that lays ahead. Let’s have a meaningful and successful 2019.
Take a fresh look at your definition of "social selling". Discover how sales leaders are using social media to connect with peers, prospects, and customers, and to build their own personal brands and influence.
[WEBINAR] How Digital Marketers Engage on Social MediaLeadtail
Digital marketers are the leaders and innovators - and the things they're doing and paying attention to now give us a sneak peek into where the rest of the market is likely to be in 12-18 months. Given that we looked at the Twitter behavior of 500+ North American digital marketers to see what patterns emerged and how we could apply these insights to reaching, engaging, and influencing this audience (and in fact, any audience, using the same methods). Here's what we discovered.
Top Tips & Tweetables in Relationship Marketing from Relationship & ROI leaders.
How to market your business organically via focusing on building relationships with your team, community, clients and online fans.
Quotes and Relationship Marketing Takeaways from the Relationship & ROI Masterclass
www.LearnRelationshipMarketing.com
This presentation addresses some of the common misconceptions about how Millennials think and what attracts them to brands. It provides some actionable steps how to better reach a Millennial audience.
Bill Balderaz spoke to a group at WOSU about measuring your social media presence. Perhaps the most important, and difficult, aspect of marketing is proving value. Once executed, campaigns are tracked and measured to the point of exhaustion. This is especially true with online marketing campaigns. However, many online marketing campaigns and promotions are difficult to measure; creating "more buzz" is not a measurable metric. This discussion will identify which metrics are credible and how to quantify them. In addition, the session will address how to explain the results of complex online marketing campaigns, such as word of mouth episodes.
Maximizing the effectiveness of your student recruitment campaigns with Googl...Higher Education Marketing
This webinar demonstrates how, with just a few hours of work a week, online student recruitment professionals can use Google Analytics to drive continuous improvement in their campaigns, increasing lead generation, targeting prospective students more effectively, and seeing more accurate and measurable results.
SOCIAL MEDIA STRATEGY aims to help marketers understand how to utilize social media to build their brand grow their business.
Table of contents:
1. 5 point business case for social media
2. 7 common pitfalls of social media
3. Steps to avoid pitfalls of social media
4. 10 point framework for a social media strategy
6 Questions to Lead You to a Social Media StrategyMark Schaefer
It can be intimidating and overwhelming to try to develop a social media strategy, but if you follow through on these six questions, your strategy will reveal itself.
Agency (Super)Marketers: Proving the Value of SocialFalcon.io
True or False: social media marketing is 5% creativity, 10% strategy and 85% getting approvals. Nobody knows this better than agencies. All digital marketing agencies today need to be able to provide clear metrics and performance for their customers’ social media ROI. But...proving and delivering ROI to clients can be challenging… In this agency spotlight, Switch discusses the different challenges of proving social media ROI across Paid and Organic and will give us some successful case examples from both. On top of that we will hear more on how they have the dual responsibility of owning their own ROI, and why showing ROI is just one of many significant steps in proving your agency’s success. You’ll learn:
The challenges of proving social media ROI to clients - Paid vs Organic
Why strong organic social performance forced one of Switch’s clients to stop a campaign? (Case Example)
How Switch increased Paid Social ROI by 44x in a 6-week period (Case Example)
How to own and report on your own Social ROI - “making Switch a client of Switch”
Watch On-Demand: https://www.falcon.io/cmp/roi-resources/
Adapting Your Social Media Strategy During COVID-19Andrea Martin
How effective has your social media been during COVID-19? As your business adjusts to re-opening, are you ready to re-engage through social media and connect with clients and prospects online?
We are pleased to share with you our presentation on adapting your social media strategy during covid-19. This presentation will walk you through an easy to follow 3-step framework to assess the effectiveness of your social media by utilizing data and insights to determine what's working and what's not, how your customers’ needs have changed, and what tools and key strategies you can use for your business to adjust, organize and pivot your campaigns by social platform to create powerful engagement strategies.
Presentation given by Brian Swanson to the AICPA on leveraging social media to develop your company's brand in 2012 - Flashpoint Marketing - Accounting Marketing.
-How to effectively translate social data into meaningful metrics.
-Sharing industry trends and case studies that map to corporate strategy for personal gain.
-Showcasing channel strengths without pounding on one’s chest.
The high street has been hit hard by the digital age. Communicators have subsequently had to diversify their tactics to adapt to these developments.
This webinar looks into understanding the impact of your PR strategy in the current retail landscape.
Using Social Media Analytics - Social Media Week Dubai March 2017Umar khan
Business use social media channels to connect with customers, to answer questions, and to just "be there" for their community. How do they know if social media channel is successful, and they are meeting their goals? Most social media channels have analytics or insights that help figure this out. Let's explore analytics for different social media channels and explains what businesses should track and why. Also, what it takes to create a strong and sustainable social media presence, including successes and bummers.
How to Craft a Strategic Nonprofit Online Communications Plan - First HalfJulia Campbell
Do you feel that your nonprofit is spinning your wheels when it comes to communicating with supporters and potential donors?
Do you feel overwhelmed by all of the tools available – from Facebook to YouTube to mobile messaging to blogging?
Are you using social media at your organization right now but not seeing any tangible results?
Whether your nonprofit is large or small, has a huge online presence or is just starting out, we will show you how to create a Strategic Online Communications Plan that will help you focus and prioritize your communications efforts and stop spinning your wheels. We will show you how!
Your Strategic Online Communications Plan is the road map for all of your nonprofit communications work, to ensure that you are consistently and systematically using the best platforms to accomplish your nonprofit’s unique communications goals.
You will leave refreshed, focused, less stressed, and ready to get started!
We will learn:
• Exactly what it takes to be successful in nonprofit communications in today's digital age
• Each step required to craft a Strategic Nonprofit Communications Plan: Goals, Objectives, Target Audience, Message, Tools, & Technology
• Specific ways to best use your nonprofit website, email list, and Facebook page
• The 10 types of online content that work best to inspire action
• Importance of storytelling and the types of stories nonprofits should be collecting
• How to create and use an Editorial Calendar
• How to choose the metrics that matter
• How to create and use a Measurement Spreadsheet to ensure that you are consistently working towards your goals
• How digital and visual storytelling tactics such as photos, videos, and infographics can help your nonprofit cut through the clutter
• How to best use paid advertising on social media
• Some low-cost and free graphic design and video-sharing tools you can start using today.
You will leave the session with a Communications Strategy and Timeline, a draft of an Editorial Calendar for content creation and promotion, and multiple real-world examples from nonprofits kicking butt in their communications and marketing.
Presentation given on June 24th by Christophe Ginisty at a workshop session on Evaluation during the workshop day of the European Communication Summit organized by EACD
The Ultimate Guide to using Social Media Media AnalyticsSocialmetrix
How to get insights from quantitative data to improve your
social media performance.
-How do you measure social media?
-How to use quantitative data to improve your Audience.
-How to use your social analytics to create a Content MKT Strategy for social media.
-How to use quantitative data to improve your engagement.
-How to get valuable insights from your Competitors Analytics.
-How to get valuable insights from your Campaign Analytics.
2016 briefing event featuring Forrester Research. We present our key content trends to help brands connect more in 2016: both with their customers and across silos in their organisation.
Social Media Analytics - GSOB Digital SummitJeff Gibb
An overview of Social Analytics, how to set social media goals and what data from Facebook, Twitter and Instagram can teach us about social marketing. The original event took place at the Gulf Shores Orange Beach Digital Summit in Gulf Shores, AL.
The State of AI in Insights and Research 2024: Results and FindingsRay Poynter
This presentation from Ray Poynter of NewMR shares the findings from the latest NewMR study.
The study looks at the use of Artificial Intelligence in insights and research, including a deeper dive into the topic of Synthetic Data.
Find out how many people are using AI, how many are testing it, what they are doing, and what people think about Synthetic Data.
And, hear about where AI and research might be in two year’s time.
Listen to the recording of this presentation via NewMR.org/Play-Again, and also access other presentations from NewMR on all things market research, insight, and AI.
ResearchWiseAI - an artificial intelligence driven research data analysis toolRay Poynter
This presentation was delivered as part of the NewMR 'State of AI and Insights 2024' webinar event, April 2024.
This presentation highlights the expanded range of tools available from ResearchWiseAI – an AI tool that summarises research findings from surveys.
Questions for the team? Email us at support@researchwiseai.com or visit our website: https://researchwiseai.com/
Visit NewMR.org/Play-Again to listen to this presentation recording , and access the other presentation in this webinar event.
AI-powered interviewing: Best practices from YasnaRay Poynter
This presentation is Part 2 of 2.
Join us as we explore how AI can be used to supercharge your qualitative research.
Enjoy two presentations, the first presentation is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, this presentation, is Part 2 of 2 from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
Artificial Intelligence and Qual: The Story So FarRay Poynter
This presentation is Part 1 of 2.
Join us as we explore how Artificial Intelligence can be used to supercharge your qualitative research.
Enjoy two presentations, the first (this presentation) is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, Part 2 of 2 is from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
State of Research Insights in Q1, 2024 from NewMRRay Poynter
Join us as Ray Poynter of NewMR presents the latest updates from NewMR’s study into the state of insights. This is the third wave in an ongoing series, where NewMR checks on topics such as:
- How optimistic are insight professionals?
- What are they most positive about?
- What are their main worries?
Ray will present the latest findings in the context of the two waves from 2023.
Ray will also present information about the skills people are seeking to learn and their preferences for face-to-face events.
We will also share a link for you to download the NewMR report into Optimism in the insights and research ecosystem.
In the final section of the webinar, Ray will illustrate how he used the AI-powered ResearchWiseAI tool to kick start his analysis.
Access the event recording via NewMR.org/Play-Again
Presented by Daniel Fazekas, Bakomo Social.
Social intelligence research possesses the capability to capture, analyze, and interpret the myriad factors influencing how consumers align themselves with product categories and brands, with special focus on their underlying dynamics.
By capturing unfiltered opinions across social media, this type of research unveils the process with which consumers can shift their perspectives, influenced by the opinions of others, influencers, news, and even misinformation. The talk by Daniel Fazekas shares examples of the volatile nature of consumer mindset across consumer categories and geographies.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation, and access the recording, visit NewMR.org/Play-Again
While nearly every participant is willing to answer our questions in market research, very few actually share what’s really happening inside their minds. By leveraging insights from the field of narrative psychology, Kristian A. Alomá, PhD, an academic and practitioner in the field, will demonstrate how consumers really think about brands and the role narratives play in that thought process. He’ll break down what that means for businesses and market researchers and how we can move past surface-level answers and get to the rich stories driving consumer behavior.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation and access the recording, visit NewMR.org/Play-Again.
Narrative Exploration of New Categories at MondelēzRay Poynter
As part of the Story Time: The Narrative Research Forum event, Steph Shaarwi (Irrational Agency) and Maura Collins-Titone (Mondelēz) discuss and share how Mondelēz used narrative research to identify emerging category trends and leverage that information to shape new propositions.
This presention is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation and access the recording, visit NewMR.org/Play-Again
Join Ray Poynter, Alexandra Kuzmina, and Lisa Wilding-Brown as we investigate key topics for insights and research, including:
- Blending Conversation AI and Behavioural Science; Experiments in future oriented concept testing
- Quality & Fraud Trends; What is happening and what are the implications
- Automating Research; What can we automate and what are the implications
The recordings from this presentation can be found via NewMR.org/Play-Again
Join our panel of experts on NewMR as we explore:
- Synthetic Data, what is it, and what are the issues and opportunities, what should we do next?
- How should client insight teams be more efficient, more effective, and impactful in the rooms where the decisions are made?
- What do experiments with avatars tell us about data collection, how should we conduct and interpret experiments, and what are the next steps?
Access the recording to this webinar via NewMR.org/Play-Again
Presented by Ray Poynter
In this webinar, Ray Poynter provides a summary of the key trends that are shaping the world of insights. Addressing questions such as:
- What is really happening in insights with AI?
- What is happening in the field of Synthetic Data?
- What is happening with data quality?
- What forces outside market research are shaping insights?
- What are the key skills that people should be developing?
- What plans should you be making for 2024?
To access the presentation recording, visit NewMR.org/Play-Again
Learn how we can embrace Research Thinking to build skills, develop research capabilities and capacity, and demonstrate the power and value of human research professionals.
Research Thinking can serve as a unifying concept that describes the strengths and capabilities that researchers have and how researchers add value, or what we can think of as a researcher’s superpowers.
The recording of this presentation can be access via NewMR.org/Play-Again.
How might AI impact Research and Insights over the next two years?Ray Poynter
In this presentation, Ray focuses on the short-term picture for research and insights;
what will change, what will stay the same, and what are the big issues when it comes to the impact of Artificial Intelligence.
The recording of this presentation can be access via NewMR.org/Play-Again.
From Words to Wisdom: Unleashing the Potential of Language Models for Human-C...Ray Poynter
Presenter: Paul Watts, Director, Product Management at Forsta
With the rapid adoption of AI technologies like ChatGPT into insight platforms, companies face the challenge of finding the right balance between harnessing the power of generative AI and navigating the well-documented pitfalls associated with a technology that is still in its infancy.
In this session, Paul provides valuable insights on the potential benefits and downsides of this technology, and he will explore how a hybrid model can effectively leverage the strengths of both humans and technology.
By embracing a human-centered approach, we showcase a compelling use case from the Forsta labs, demonstrating how insight professionals can effortlessly explore their datasets using natural-language questioning.
Furthermore, we discuss the future implications of this technology and the exciting possibilities it holds for data exploration.
To access the recording of this presentation, visit NewMR.org/Play-Again
ChatGPT for Social Media Listening: practical application with YouScan’s Insi...Ray Poynter
A few months ago, YouScan released Insights Copilot (https://youscan.io/insights-copilot/), the first on the market ChatGPT-powered tool for social media listening that allows you to ask any questions about the data and get answers supported by relevant examples.
Alex Orap, YouScan’s Founder & Chief Growth Officer, shares practical examples of how Insights Copilot can be used for quick qualitative insights; what are some of the best practices, as well as current limitations, of using this new generative AI tool for the market and consumer research.
The recording of this presentation can be access via NewMR.org/Play-Again.
Using Generative AI to Assess the Quality of Open-Ended Responses in SurveysRay Poynter
Presented by Karine Pepin.
An enormous amount of time and resources are devoted to improving data quality in survey research.
The quality of open-ended responses has become a critical factor for researchers in evaluating the validity of each participant. Reading through open-ended responses is a time-consuming task that has been difficult to automate.
While most tools are capable of identifying obviously inappropriate responses such as gibberish and profanity, they generally lack the ability to effectively assess the quality of the content.
With its ability to understand context and user-friendliness, Generative AI opens up opportunities for researchers to automate this laborious cleaning process.
During this session, you will be presented with a practical use case demonstrating how GPT was utilized to efficiently clean open-ended responses on a large scale.
Access the presentation recording via NewMR.org/Play-Again
Exploring the future of verbatim coding with ChatGPTRay Poynter
Presented by Tim Brandwood and Damien Gouriet.
Codeit have been involved in Verbatim Coding and Machine Learning for the last 7 years.
In this presentation, they share their research on the use of Generative AI for coding market research verbatim responses, and their experiments using Generative AI to automate the coding process.
They also discuss the strengths and limitations of this as a coding tool, the role of human oversight in the process, and the potential for customized machine learning models working alongside it.
The highlights the importance of human expertise and the use of GPT as a labour-saving tool rather than a complete replacement for humans in the market research process.
Access the presentation recording via NewMR.org/Play-Again.
Using Generative AI to bring Qualitative Capabilities to Quantitative SurveysRay Poynter
Presented by Phil Sutcliffe from Next Intelligence.
Open-ended answers in surveys can be disappointing, failing to deliver the insight that researchers hope for.
Often the answers given are descriptive at best and uninformative or complete gibberish at worst.
The advent of large language models (LLM's) and generative AI has brought great opportunity to change this.
We now have the capability to use AI to probe within quantitative surveys.
With the correct training of the generative AI models, probes can be returned that are relevant to what the participant has just said and the context of the original open-ended question.
Further enhancements allow the researcher to probe on specific aspects of the participant’s response, in a similar way to how a moderator would in a depth discussion.
No longer do researchers need to be frustrated that quant surveys only provide the ‘what’, with AI probing, you can now understand the ‘why’ as well and do this at scale and speed.
Access the presentation recording via NewMR.org/Play-Again
How AI / ChatGPT Drives Business GrowthRay Poynter
Hao, the Founder of HaoLifeLab, is an entrepreneur with over 10 years of experience specializing in integrating Digital, AI & Insight.
In this presentation, he discusses how to embrace the AI/ChatGPT revolution. This session will cover the following topics, which have been presented to international companies such as L’Oreal, Alibaba, Bytedance, and Mars:
– Hindsight: Learn to use established AI tools effectively
– Insight: Understand AI’s impact on the insight industry
– Foresight: Learn how to transform yourself and your company with AI
Listen to the full presentation at NewMR.org/Play-Again
Tech for tech’s sake? Learnings from experiments with AI in consumer researchRay Poynter
MMR’s in-house tech innovation team NOVA, has been exploring, interpreting, and experimenting with emerging technology with a sole focus to uncover the kind of tech that will make a tangible difference to the quality and depth of insight.
The presentation outlines the latest experimentations with practical application of AI and LLM’s: conversing with consumers at scale with chatbots, in-the-moment data capture with voice technology, unstructured data analysis, increasing survey engagement and improving data quality with AI avatars.
Insights from case studies conducted alongside leading FMCG brands will highlight the advantages and limitations of these technologies, with a particular focus on product and packaging development and testing.
Listen to the full presentation at NewMR.org/Play-Again.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
The Forgotten Secret Weapon of Digital Marketing: Email
Digital marketing is a rapidly changing, ever evolving industry--Influencers, Threads, X, AI, etc. But one of the most effective digital marketing tools is also one of the oldest: Email. Find out from two Houston-based digital experts how to maximize your results from email.
Key Takeaways:
Email has the best ROI of any digital tactic
It can be used at any stage of the customer journey
It is increasingly important as the cookie-less future gets closer and closer
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Measuring not counting, evaluating social media campaigns, with Fran Cassidy - May 2015
1. Measuring not Counting
Fran Cassidy, UK, May 2015
Measuring not Counting
Evaluating Social Media Campaigns
Fran Cassidy
Cassidy Media Partnership
15 May 2015
#NewMR 2015
Corporate Sponsors
#NewMR 2015
Supporters
Schlesinger Associates
Keen as Mustard
4. Measuring not Counting
Fran Cassidy, UK, May 2015
‘58% place “Likes”, “Tweets”,
“Clicks” and “CTR” in their
Top 5 Marketing ROI KPIs’
“90% of marketers are not trained in marketing performance & marketing ROI” media release 8th April 2014
5. Measuring not Counting
Fran Cassidy, UK, May 2015
To provide definitive guidance
as to the roles that social media can play &
how to measure its effectiveness and ROI
9. Measuring not Counting
Fran Cassidy, UK, May 2015
-200+ cases reviewed
-35 interrogated by
peer review
-13 solid cases
( that doesn’t mean that social
didn’t work in the others )
10. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
11. Measuring not Counting
Fran Cassidy, UK, May 2015
Social Media is plural
Paid
OwnedEarned
Whose department is it anyway?
Marcomms Dept? Customer service?
Insight & Research?
Plus HR / Sales / PR / Operations ?
“Always on” “Campaign”
All of the above!
12. Measuring not Counting
Fran Cassidy, UK, May 2015
- Retrained existing customer service staff to
be multi-service & multi-channel
- Necessitated cross-department coordination
and communication
Use social media to provide real-time updates
and customer service across the business
KPI : Lost customer hours
- Structured shift patterns to be there 24/7
13. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
14. Measuring not Counting
Fran Cassidy, UK, May 2015
#ICEBUCKET-
CHALLENGE
Michael Ni, “Transmissibility of the Ice Bucket Challenge”, BMJ 2014
15. Measuring not Counting
Fran Cassidy, UK, May 2015
MEASLES#ICEBUCKET-
CHALLENGE
EBOLA
< <
Michael Ni, “Transmissibility of the Ice Bucket Challenge”, BMJ 2014
16. Measuring not Counting
Fran Cassidy, UK, May 2015
Social is changing how we measure
2.
Empower real-time,
adaptive planning
3.
Cultural change –
from ‘collecting’
to ‘interpreting’
1.
New types of
of data
17. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
18. Measuring not Counting
Fran Cassidy, UK, May 2015
SILOED MEASUREMENT
UNDERESTIMATES
SOCIAL ROI* BY
16%-50%
PAID SOCIAL LEADS TO
25% MORE
CONVERSIONS
THAN ORGANIC SOCIAL*
* Convertro (USA, 2014) * Nielsen (USA, 2013)
19. Measuring not Counting
Fran Cassidy, UK, May 2015
Measure the journey - Lysol (USA)
Source: Reckitt Benckiser; ohal
20. Measuring not Counting
Fran Cassidy, UK, May 2015
Measure synergy – Creme Egg
Only TV Only
Facebook
Expected
Facebook
+ TV
Uplift
Factor
1.11
Facebook
+ TV
1.12
1.25
1.41
Exposure to FB & TV
created a
66% greater
effect than the sum
of its parts
Source: Mondelez; Kantar Worldpanel
21. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
22. Measuring not Counting
Fran Cassidy, UK, May 2015
Find ‘causation’ not ‘correlation’
2.
Homophily
3.
Influencers
1.
Reverse
causality
23. Measuring not Counting
Fran Cassidy, UK, May 2015
TV & Twitter UK
% of
programmes
impacted, 2014
11
7
7
7
8
8
9
12
13
30
69
70
51
48
31
71
55
66
Talk Show
Comedy
Reality Show
Drama
Game Show
Soap
Sitcom
Entertainment
All
Causation
Correlation
Source: Kantar; Mindshare
24. Measuring not Counting
Fran Cassidy, UK, May 2015
Recommendations
• Be pragmatic
• Plan in tests & experiments
• Think carefully about modelling techniques
• Be suspicious
25. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
5. The commercial value of social will increasingly lie
in the richness of its data
26. Measuring not Counting
Fran Cassidy, UK, May 2015
The potential richness of social data
• Using social signals for
prediction
• Targeting
• Customisation
• Research/Evaluation
27. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
5. The commercial value of social will increasingly lie
in the richness of its data
6. Social can learn from traditional planning
28. Measuring not Counting
Fran Cassidy, UK, May 2015
“Social strategy” vs. “strategy”
Understand how you can tweak the
dials in real-time, informing decisions
A clear role and hypotheses for
how it will work
Stephen King’s Planning Cycle
Bake it in from the start
(as in other comms planning)
Contribution to overall marketing
or brand objectives
30. Measuring not Counting
Fran Cassidy, UK, May 2015
What did ASB want to do?
• Business objectives
Convert social media activity from being a complementary service channel to a
revenue generator, by building a database of warm home loan leads to convert
• Marketing objectives
- Demonstrate that ASB supports New Zealanders in successfully achieving their
goal of home ownership
- Use existing ASB customers to advocate loans with ASB through Facebook
- Improve sentiment and engagement on Facebook
- Demonstrate ASB's continued leadership in innovation.
• Target Audience
25-40 First and second time home buyers
31. Measuring not Counting
Fran Cassidy, UK, May 2015
The Drivers of Liking as perceived by ASB..
• We 'like' brands that offer us the expectation that we will have access to benefits or
rewards.
• We also share things socially in the belief that it might benefit others and, in turn,
hopefully create social capital for us as the sharer.
• Sometimes the motivation for this is that it's social cause-related, sometimes it's just
for entertainment and sometimes it's just because it's plain useful.
• Social media best practice showed that brands should focus on rewarding customers
with relevant product benefits, not just freebies and giveaways. A brand that
sacrifices something of its own business earns more respect than one simply
promoting unrelated merchandise.
33. Measuring not Counting
Fran Cassidy, UK, May 2015
The Campaign
• Like Loan was planned to run on four consecutive Wednesdays, with one lucky entrant
winning the lowered loan rate at the end of each day, at 8pm.
• The winner would then be announced back to the community, and a call to return the
following week would be issued.
• Priming: Activate our social media advocates and influencers to create intrigue, and start
a ripple effect on their respective networks
• Launch: Create social scale and participation on the first day of Like Loan
• Sustain: Get repeat entrants and more first-time entrants across subsequent weeks.
34. Measuring not Counting
Fran Cassidy, UK, May 2015
Establish average value of a
home loan
4.95% interest (conservative) =
1 year fixed interest rate
Revenue generated will be in
$ millions
36. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
5. The commercial value of social will increasingly lie
in the richness of its data
6. Social can learn from traditional planning
7. Even short-term results need a long-term context
37. Measuring not Counting
Fran Cassidy, UK, May 2015
The Long and the Short of it
- The “money” is in the long term
- And long term effects aren’t just
aggregation of short term effects
- WARC’s Seriously Social 2014 report
suggests Social is a potent brand building
tool, often used for short-term activation
38. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
5. The commercial value of social will increasingly lie
in the richness of its data
6. Social can learn from traditional planning
7. Even short-term results need a long-term context
39. Measuring not Counting
Fran Cassidy, UK, May 2015
Seven Key Messages
1. Social is more than marcomms and is challenging organisations
2. Social is changing the way we measure
– its evaluation is more than a dashboard
3. Avoid a siloed approach to social measurement
4. It is easy to overestimate the value of earned media
and influencers
5. The commercial value of social will increasingly lie
in the richness of its data
6. Social can learn from traditional planning
7. Even short-term results need a long-term context
We look forward to
receiving your case
studies :
fran@cassidymedia.com
41. Measuring not Counting
Fran Cassidy, UK, May 2015
Q & A
Ray Poynter
The Future Place
Fran Cassidy
Cassidy Media Partnership
#NewMR 2015
Corporate Sponsors
#NewMR 2015
Supporters
Schlesinger Associates
Keen as Mustard
Editor's Notes
1. New types of data. * New, more available, metrics. New ways of understanding not just 'what' happened but also 'how' (& potentially 'why') * Sentiment & text (what people think) * Context & granularity (response to 'real time events') * Network (targeting and how messages spread) * Sample size means that can dig into granularity * [Example?]
2. More real-time fuelling adaptive planning. * more immediate response can fuel real-time planning (fuelling adaptive planning, but across planning functions, so different than digital) * [Networked Insights Example?]
3. Shifting from collecting to interpreting * Shifting the balance from collecting data to interpreting contradictory streams. * [War-rooms / Command Centres]
Model design is very important when using MMM to measure social. For example, the Nielsen’s Digital Media Consortium has suggested that poorly designed marketing mix models can understate the ROI from Facebook by as much as 48% and from Google search by up to 39% (Neff, 2014). The same study also found that 25% of the value ascribed to paid search should actually be shared with TV, print, or other digital media. One reasons for these sorts of effects is that conventional MMM typically measures short to medium-term response in sales, but advertising often works over the longer term by reinforcing existing habits. If long-term effects are being sought then the MMM needs to be appropriately configured (Cain, 2008).
Sent personalised “like stamps” to advocates and influencers / Radio promotions/ Experiential – physical display of lowering rate outside key footfall areaTook over home page of main bank with live rate ticker / used bank statements / Press / Email / SMS