Tara Harriel has over 20 years of experience in administrative and customer service roles. She currently works as an Administrative Assistant III for the Alabama Department of Public Health, where her responsibilities include processing license applications, coordinating meetings, and maintaining files. Prior experience includes positions in customer service, front office management, and administrative support for the U.S. Army Reserve.

1. Tara Harriel
6257 Eric Lane, Montgomery, AL 36116
(334) 233-9609 tharriel2003@yahoo.com
Summary: Administrative and Customer Service professional with over twenty years of
experience. Excellent written and oral communication skills; data entry; Microsoft Office; Lotus
123; Microsoft word; multiline switchboard; internet, typing; multitasking; familiar with social
networks such as Facebook, Myspace, Twitter.
Experience:
Administrative Assistant III, Department of Public Health; July 26, 2004-present
Trained new supervisor for director position.
Receives license application packets and ensure correct documentation is provided prior to director’s review;
Processes license application by entering appropriate information into licensure database which creates
permanent record for facility and all license transactions for a particular facility; assists applicants, potential
applicants and the general public with state licensure processes, requests for applications, information and
application status as well as answer general questions related to the licensure process as directed by
supervisor.
Conducts follow-up with applicants to ensure applicants respond to notifications and letters in a timely
manner as directed by supervisor.
Shares responsibility with Certification ASA III answering division phones in a professional and courteous
manner.
Collects, tracks, and processes deposits for all licensure fees by documenting fees into correct database or
spreadsheet. Prepares refunds when necessary with no errors as directed by supervisor; Tracks and processes
orders of abortion material so that with appropriate lead times materials are available when requested with no
errors.
Mails letters, license certificates and any important notices to applicants and license holders pertaining to the
licensure procedure and requirements. Mails licensure application packets as requested.
Coordinates and processes the annual multiple mailing of renewal notices to licensees; receives, processes
and deposits annual renewal fees into licensure database and ensures accuracy of renewal fees as directed by
supervisor and Departmental policy with no errors..
Assists with the administrative functions related to the Licensure Advisory Board meetings. Prepares packets,
coordinates notifications, manage changes, tracks attendance and prepares the meeting room for the Licensure
Advisory Board meetings. Records, check accuracy and disseminates minutes of meetings. Prepares and
submit travel for Licensure Advisory Board members traveling from out of Montgomery county.

2. Manage and oversee the organization and maintenance of general licensure program files to include current
licensure documents , permanent retention folders and pending licensure applications, such that licensure
information is readily available as observed by the supervisor; Scans documents into electronic scanning
database system identifiable by name and facility identification and assures documents accurately translate
into electronic format; Maintains schedule for destruction of documents according to Bureau and Department
Policy and destroys old documents and files when appropriate as directed by Supervisor.
Create reports and delivers data to printers for quarterly in inpatient healthcare facility directories. Tracks
printing progress and coordinates with contractor to assure directories are distributed to facilities within
required time frame and ensure sample delivery to facilities.
Process record requests by making appropriate copies of files requested and process payments submitted by
general public requesting licensure file information.
Maintains and oversees ordering of licensure unit’s supplies.
Account Representative; Outsourcing Solutions (OSI); December 2002- July 2004;
Placed calls via automatic dialer to BellSouth telephone customers to set up payment
arrangements or take payments; answered incoming calls from BellSouth customers assisting
with account information.
Server; Red Lobster; October 2001- December 2004
Presenting and delivering hot quality food in a timely manner to paying customers; collect
payments for food purchases; maintained outstanding customer service.
Customer Service Representative; Seven Bridges Communications; August 2001- July 2002
Assist customers with assistance in obtaining local phone service; answer calls from existing
customers about bills, payments, service and repairs.
Customer Service Representative; Dialtone, Inc.; February 1999 - January 2001;
Assist customers in obtaining and maintaining local phone service; collect payments; assist
customers with bills, service, repair and account information.
Front Office Supervisor; Ramada Inns & Suites-Bham Alabama- January 1995-july 1997.
Worked 40 hrs per week. Supervised 4 desk clerks. Register guest in and out of hotel; collect
payments from registered guests; make reservations for guests needing accommodations; assist
with hiring and training of new employees; assist general manager with any hotel affiliated task;
maintain balance of each shift and assured all front desk procedures were followed.
Front Office Supervisor; Ramada Inn East; July 1997-august 1998; Worked 40 hrs per week;
supervised 2 clerks on 2nd and 3rd shifts.
Register guest in and out of hotel; collect payments from registered guests; make reservations for
guests needing accommodations; assist with hiring and train employees; assist general manager
with any hotel affiliated task; maintain balance of each shift and assured all front desk
procedures were followed.
Administrative Support; U. S. Army Reserve: March 1989-January 1997

3. Processing of packets before mobilization; maintained weapons inventory; maintain all personnel
files; typed letters and/or orders for duty; participated in operation desert storm in 1991; trained
for possible hostile fire situations.
Front Desk Supervisor: Statehouse Inn: February 92- January 1995.Worked 40 hrs per week.
Supervised 4 clerks.Registered guests in and out of hotel; collect payments for rooms and
services; trained new employees; assisted in hiring and firing of employees; maintained balance
for each shift; processed payroll for employees; prepared rooms for housekeeping services; made
reservations for groups; assisted in group banquets
Education:
Bachelor’s degree, Business Information System, University of Phoenix 2011
Associate’s degree, Business, University of Phoenix January 2008