Ericka Green is seeking an administrative assistant position with over 10 years of experience in various business environments. She has strong skills in medical terminology, insurance billing, organization, communication, and customer service. Her most recent role was as a registrar for Parallon Business Solutions where she interviewed patients, ensured accurate charts, verified insurance, and processed patient paperwork. Prior to that she was a scheduler where she scheduled patients for testing through the Meditech system. She is skilled in Microsoft Office, data entry, typing 60 wpm, and has a background in retail, customer service, and administrative roles.

1. Ericka L Green
1419 Alpha Lane
Crosby, Texas 77532
Phone: (832) 282-6204
Email: egreen317@hotmail.com
OBJECTIVE
Skilled multi-faceted professional offering over 10 years of diverse experience in various business
environments with an exceptional performance record recognized by steady advancement through
increasingly responsible Administrative Assistant positions. Demonstrate ability to use well-developed
organizational and prioritizing skills to effectively handle multiple projects. Reputation as a resourceful and
adaptable team player working with integrity and professionalism to earn respect, inspire cooperation, exceed
business expectations, respond to challenges with confidence, determination and focus, who thrives in
deadline-driven pressure-filled environments.
SPECIAL SKILLS
Medical terminology
Insurance billing
Telephone
Team-building
Good organization skills
Excellent verbal and written communication and customer service skills
EXPERIENCE
Sept 2012-Present Registrar
Parallon Business Solutions Houston, Tx
• Interview patients at workstation or at bedside to obtain all necessary account
information. Bed-side registration performed utilizing carts/computers on wheels.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liable amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Process patient charts according to paperwork flow needs and established productivity
standards.
• Assign I-plans accurately and research Patient Visit History to comply with the
Medicare 72 hour rule.
• Verify insurance benefits and determines pre-certification status.
• Obtain proper authorization for treatment and approval codes from the insurance
carrier for patients presenting for treatment insured by an MCO. Collect co-pays,
deposits, and deductibles and documents collection status in the system and chart. Issue
waivers for signatures when appropriate.
• Work with physician offices and ancillary departments, providing information when
necessary or forwarding relevant documents.

2. • Document complaints received from patients, the medical staff, and ancillary
departments on an incident report form and refer to coordinator for follow-up action.
• Acknowledge, file, and send MOX messages via Meditech.
• Check for physician orders and attaches them to the patient medical records to ensure
that patients are receiving appropriate tests.
Sept 2012-Nov 2013 Scheduler
Parallon Business Solutions Houston, Tx
• Schedules all patients for ancillary, surgical, and medical
testing/procedures/admissions through the Meditech scheduling module.
• Select accurate insurance carrier plans and informs the patient or physician office staff of
any carrier that is out of network or of any carrier that may result in a decrease on
benefits.
• Inform the physician office staff or patient of any testing requirements according to the
instructions and queries in the scheduling module.
• Ensure that any edits performed in the scheduling module are also duplicated in the
admissions module.
• Maintain knowledge of the scheduling reports for the next day to ensure department
readiness in the event of any unscheduled Meditech down-time.
• Work closely with the physician office staff to ensure that pre-cert/authorization
numbers are entered in the scheduling or registration system.
• Receive incoming pre-cert mail and ensure that pre-cert/authorization numbers are
entered in the scheduling or registration system.
• Select the correct patient medical record number consistently.
• Maintain open communication with the registration staff regarding those unscheduled
patients presenting for services to ensure appropriate testing is performed and times are
available.
• Enter outpatient procedures in the Order Entry System
• Other duties as assigned.
Oct 2009-Sept 2012 Sales Consultant/Assistant Manager
Zales Corporation Baytown, TX
• Performed strong communication skills and excellent customer service skill.
• Multi-task and worked in a team-friendly environment.
• Achieved top sales and quotas is store KPI reports.
• Completed Store Management training program.
• Coordinate with Store Manager for operational support on KPI reports and assist in all

3. management duties, and day-to-day administrative and operational problems.
• Provide administrative/secretarial support for various store departments/divisions
such as answering telephones, assisting visitors and resolving a range of administrative
problems and inquiries.
• Expertise knowledge of policies of established departments/divisions; prepare,
transcribe, compose, type, edit and distribute agendas and minutes of numerous
meetings.
• Ensuring timely delivery and receipt of Versa packs of product while at the time
maintaining accurate inventory.
Jul 1999-Aug 2009 Marketing/Sales Administrative Assistant
Grocers Supply Co., Inc. Houston, TX
• Experience in warehouse inventory, shipping and receiving, schedule appointments and
other secretarial duties.
• Perform independent research and prepares information for special projects as assigned.
• Coordinates and manage all of the daily tasks for the customer: customer support, order
entry, purchasing components, production scheduling.
• Maintain all daily reports per Customer requests.
• Coordinate with inventory team for product requests and availability.
• Review any requests for information and determine the appropriateness of release.
• Communicate with customers with sound knowledge skills on any potential issues on
availability of product.
• Efficient entry on distributions for customers as well as any special request needed.
• With expertise, create trucks for customer with large distributions by cube and weight.
• Take independent action on handling requests by determines the appropriate course of
action, intervene where necessary.
Mar 1998-Jun 1999 Receptionist/Administrative Assistant
Executive Suites Houston, TX
 Maintenance of office supply, cataloging, distribution, and record keeping.
 Drafts confidential correspondence, edits documents, takes and transcribes minutes of
meetings, and performs other administrative and secretarial duties.
 Performed data management, filing, drafting and editing short office memos.
 Request and schedule appointments and meetings, resolve problems requiring in-depth
knowledge of company policies and procedures, and projects in progress.
 Assist clientele as they enter office and via phone.
 Experience with multi-line switchboard operator, 10 key, sorting office mail, and
greeting customers.
Jan 1998-Jun 1999 Customer Service Rep/Auditor
Dillards Department Store Pasadena, TX
• Processed credit applications, gift wrap, switchboard operator, and audit vault and cash
tillees.
Oct 1996-Dec 1997 Audit Clerk/Customer Service Representative
Circuit City Houston, TX
• Assist in prescreening employment applications and interviews.

4. • Processed credit applications.
• Released merchandise, inventory control, data entry, shipping/receiving transfers, and
assist in answering telephones.
Jun 1996-Oct 1996 Sales Clerk
Foley’s Department Store Pasadena, TX
• Maintained customer relations.
• Certified Cashier.
• Assist in stocking merchandise.
Jun 1993-Oct 1996 Certified Trainer
Randall’s Channelview, TX
• Maintained customer relations.
• Trained new cashiers.
• Assist in floral designs.
Education
2001-2002 University of Phoenix (Online)
Major: Business Administration
1995-1998 San Jacinto College North Campus
Major: Business Administration
1991-1995 Barbara Jordan High School for Careers
Major: Business Administration
Minor: Drafting
Skills
Computer Skills
Windows 2000/XP and Windows Vista, Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Publisher, Microsoft Access, and Microsoft Outlook.
Other Skills
Data Entry, Switchboard, 10 key by touch, Detail Oriented, Organization Skills, and Typing 60 wpm.