Alfred Brown is seeking an office manager or administrative position. He has 14 years of experience in customer service roles including as a front office manager at a hotel, re-employment specialist, and teacher. Brown has a Bachelor's degree in Administration and Supervision and strong skills in areas such as customer service, training, and project management. He served 14 years in the US Navy as a crash crewman/firefighter.

1. Alfred Brown
Office Manager
Temple, GA 30179
brownfamily12345678@gmail.com - 7709909106
A position as an office manager, administrative assistant, receptionist, or secretary, Possess excellent verbal
and writing skills typing of 45 wpm. Assisted a diverse population with obtaining employment by verify up-to-
date resume, helping with overcoming barriers to employment by instruction on proper formatting of resumes.
Instructed customers on how to file for unemployment and taught customers on all resources that Escarosa
has to offer.
Ability Summary
Experience in answering inquiries and obtaining information for general public, customers, visitors, and
other interested parties. Experienced manager with a demonstrated success in personnel management and
possesses exemplary leadership skills. Proven talent to create and deliver presentations and instructional
lesson plans with customer education as the primary objective. Able to travel with own reliable transportation.
Extensive experience in the following areas
Administrative / Clerical Experience
• Disbursing Librarian responsible for maintaining maintenance logs for 12 aircraft
• Publications Petty Officer responsible for over 200 maintenance action forms
• Completed quarterly goal setting and evaluation forms for 12 personnel
• Verified correct configurations for military aircraft prior to missions
• Maintain records on individuals have instructed to take part in Escarosa workshops to overcome barriers
to employment
• Maintain records of individuals who have attended workshops
Communication / Interpersonal Skills
• Conducted classes and presentations on fire safety to 4 - 7 personnel
• Conducted quarterly fire safety presentations at Alberta Middle School
• Trained, coached, and counseled personnel one-on-one and groups
• Completed safety documents and reports for supervisors and other departments
• Conduct orientation on unemployment compensation.
• Present workshops on how to use the computer to customers
Computer / Office Equipment Experience
• Completed Power Point presentations as part of classes and presentations for orientation on unemployment
• Used Microsoft Excel spreadsheets to better manage personnel load configurations
• Have used computers, copiers, fax machines, and phone systems daily
• Handled both incoming and outgoing telephone calls, and distributing messages
• Confer with customers by telephone or in person to provide information about products and services, to take
or enter orders, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. -Check to ensure that appropriate changes were made to resolve
customers' problems

2. Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Front Office Manager
HOLIDAY INN EXPRESS AND SUITES - Bremen, GA - November 2013 to Present
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Greet and register guests.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Monitor the revenue activity of the hotel or facility.
Train staff members.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points
being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination- Adjusting actions in relation to others' actions.
Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying
the best people for the job.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make
improvements or take corrective action.
Service Orientation — Actively looking for ways to help people.
Time Management — Managing one's own time and the time of others.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose
the most appropriate one.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Teacher
Quantum Leap - Pensacola, FL - August 2012 to November 2013
Help students with homework on daily basis. Develop lesson plans and activities for students in grades k-5
to understand writing and math.
Re-employment specialist
State of Florida - Pensacola, FL - May 2011 to May 2012
Interact with customers to provide information in response to inquiries about products and services and to
handle and resolve complaints.
crash crewman/firefighter
Fire Fighter - February 1996 to February 2010
02/1996 - 02/2010 U.S. Navy MILITON, FL
Control and extinguish municipal fires, protect life and property and conduct rescue efforts.
I served as a crash crewman/firefighter for NAS Whiting field. As a Firefighter I respond to fire alarms for all
classes of fires including those involving radioactive and/or hazardous materials, medical emergencies, rescue
operations; wild land fires, hazardous material incidents, and aircraft emergencies. I operate my assigned twin
agent unit along with other emergency vehicles.

3. EDUCATION
Bachelor of Applied Science in Administration & Supervision
Pensacola State College
SKILLS
customer service, training, project management, project planning.
MILITARY SERVICE
Service Country: United States
Branch: US Navy
Rank: E-5
February 1996 to February 2010
Direct or coordinate the supportive services department of a business, agency, or organization.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department
Acquire, distribute and store supplies
Analyze internal processes and recommend and implement procedural or policy changes to improve
operations, such as supply changes or the disposal of records.