Maranda Patton is seeking a position that provides advancement opportunities. She has over 15 years of experience in customer service, administrative, and sales roles. Her skills include excellent communication, working well in teams, and proficiency with Microsoft Office programs. References are available upon request.

1. MARANDA PATTON
(304) 952-8374
marandabailey1982@gmail.com
104 Summit Street
Princeton, WV 24740
OBJECTIVE
I strive for success in a stimulating and challenging environment, building the success of the company
while I experience advancement opportunities as well.
EDUCATION
* Diploma - Mount View High School, 1997 - 2001
* Business Administration - Bluefield State College, 2002 - 2004
* Cosmetology - Wyoming County Career & Technical Center, 2014 - 2015
WORK EXPERIENCE
MAGIC MART - 09/2005 - 01/2007
as Customer Service - Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information
and resolving their complaints.
Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping
floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Request information or assistance using paging systems.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there
is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Compile and maintain non-monetary reports and records.
Closing cashier - Count money at end of shift along with balancing all drawers, cash, checks, and credit
cards. Responsible for annual inventory, counting, tagging, and keying in all products.
MCNB BANK & TRUST COMPANY - 01/2007 - 01/2008
as Teller
Cash checks and pay out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated
receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions
using computers, calculators, or adding machines.

2. Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare
them for deposit or shipment to branch banks or the Federal Reserve Bank.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Count, verify, and post armored car deposits.
FBOP FCI MCDOWELL - 01/2008 - 01/2011
as Document Control Specialist
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Process and prepare documents, such as business or government forms and expense reports.
Complete and mail bills, contracts, policies, invoices, checks.
Deliver messages and run errands.
Review files, records, and other documents to obtain information to respond to requests.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating
machines, using computers or typewriters.
Compute, record, and proofread data and other information, such as records or reports.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a
computer.
Answer telephones, direct calls, and take messages.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers.
WELCH COMMUNITY HOSPITAL - 08/2011 - 01/2012
as Office Assistant II - Medical Records Clerk
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and
personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a
computer.
Compute, record, and proofread data and other information, such as records or reports.
Protect the security of medical records to ensure that confidentiality is maintained.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Release information to persons or agencies according to regulations.
Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or
treatment into computer.
Process patient admission or discharge documents.
PIONEER COMMUNITY BANK - 01/2012 - 06/2013
as Teller
Cash checks and pay out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated
receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions
using computers, calculators, or adding machines.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare
them for deposit or shipment to branch banks or the Federal Reserve Bank.

3. Process transactions such as term deposits, retirement savings plan contributions, automated teller
transactions, night deposits, and mail deposits.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Count, verify, and post armored car deposits.
DISH NETWORK - 01/2015 - 03/2015
as Customer Service
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
Assist customers with bill and account inquiries,as well as make changes per the customers request. Assist
customer with technical trouble shooting to fix problems at hand
NTELOS - 03/2015 - NOW
as Sales Associate
Promote sales by assisting customers and offering suggestions with the ability to communicate
professionally in person and by phone. Stock shelves, counters, and tables with merchandise. Provide
prompt and courteous service to all customers. Utilize product knowledge to promote sales. Responsible
for ensuring store appearance is clean and presentable at all times. Enter register transactions accurately
and balance drawer at end of shift as well as drop nightly deposit at bank. Stay informed of store policies,
procedures, and promotions.
SKILLS
* Excellent communication skills - Written, listening, and verbal.
* Flexible team player - Treats others in respective & supportive manner. Works as problem solver &
shows commitment to the team. Functions as active participant & demonstrates reliability.
* Proficient computer literacy - Microsoft Excel, Word, Spreadsheets and other company biased
software
REFERENCES
References available upon request.