Alicia Spain has a Bachelor's degree in Business Administration with a concentration in Marketing from SUNY Fredonia. She has over 5 years of experience in customer service, marketing, and web development roles. Her technical skills include WordPress, social media, Adobe Creative Suite, and Microsoft Office. She is currently a Web Project Coordinator at Local Edge, where she manages projects between international clients, sales teams, and developers.

1. DIGITAL MEDIA EXPERIENCE
EDUCATION
ALICIA SPAIN
STATE UNIVERSITY OF NEW YORK AT FREDONIA Fredonia, NY
Bachelor of Science degree completed December 2013
• Major in Business Administration
• Concentration: Marketing
spain.alicia@yahoo.com
716-796-1136
170 McNair Rd,
Williamsville NY 14221
QUALIFICATIONS
• Proven ability to work well under
pressure and manage time efficiently
• Ability to oversee and meet product
deadlines
• Demonstrated the ability to liase with
international customers
• Innovative and highly motivated
TECHNICAL SKILLS
• Experience with Wordpress, DUDA
and other content management
platforms
• Experienced with Social Media
(Facebook, Twitter, Instagram, Pin-
terest)
• Trained in Adobe Creative Suite
• Competent in Microsoft Office and
Google Docs
WORK EXPERIENCE
Jackson Pond Preschool
Preschool Teacher
Lancaster, NY 09/12- 06/13
• Assisted and maintained daily activi-
ties and routines
• Created interactive and stimulating
lesson plans were based on reading
comprehension and creative learning
• Carried out several lesson plans for
ages 2 to 5 years
Buffalo Athletic Club
Front Desk Associate
Williamsville, NY 02/11- 08/12
• Responsible for all daily activities
including answering phones, sched-
uling appointments, tracking sales
goals and attained sales.
• Served as the first point-of-contact for
walk in customers
• Independently handled membership
fees and dues within the company
• Committed to customer satisfaction
within the company by handling all
customer issues
Local Edge, A division of Hearst Media Services Buffalo, NY
Web Project Coordinator/ Domain Specialist 11/14- Present
• Manage Web Design workflow between developers, international sales r
resentatives and international clients
• Manage the sales rep. hotline
• Converts sales and customer design requests to tasks and assigned them
propriately
• Provide DNS support and site training for all clients including international
• Administrative/Support of websites, domains and email accounts in addition to
electronic auditing, updating databases and analytical reporting
• Follow projects through completion and tracks preformance by providing a
detail oriented approach at project quality such as checking the completed
website against the original customer request
Bureau Veritas Buffalo, NY
IT Assistant 07/13-11/14
• Maintained LDAP database- employee information
• Assisted with procurement process
• Responsible for the Check-In, Check-Out process for employees
• FAST application support- Facilitate Automation through Scanning Technology
CUSTOMER SERVICE EXPERIENCE
WNY Department of Labor Buffalo, NY
Customer Service Representative 06/10-08/10
• Full responsibility for the creation of email addresses per various job seekers
• Endured consistency in acquisitions in support of the companies goals an
culture
• Created and distributed “how-to” pamphlets directing customers on the ins and outs
of navigating internet resources such as e-mail and career databases
• Independently developed and organized the annual job fair based on company
needs
Department of Veteran Affairs Buffalo, NY
Customer Service Intern 05/08-08/08
• Assisted managers in creating and distributing meal tickets among clientele
• Coordinated Environmental initiatives among a team of employees to reach new
levels or awareness within the company and community
• Developed a unique contest among staff to motivate and encourage an environ-
ment which cultivates cooperation among employees