Presentation delivered at the annual Pro Walk/Pro Bike/Pro Place conference in September 2012. Techniques and lessons on community engagement for urban planning and sustainable transportation from a psychology perspective.
This document summarizes the agenda and proceedings for a Near Eastside neighborhood summit. The summit brought together residents and stakeholders to share accomplishments, challenges, and propose new goals and actions to improve quality of life. Attendees heard taskforce updates on topics like education, diversity and inclusion, and revitalization. Proposals from the last summit were presented, and attendees visited information booths before voting. The ground rules focused on being constructive and adding items to the neighborhood plan by consensus. Residents were encouraged to stay engaged in ongoing improvement efforts.
Gerson Sanchez Contreras disfruta del fútbol. El documento menciona brevemente el nombre de Gerson Sanchez Contreras y su gusto por el fútbol. No proporciona más detalles sobre el contenido.
This document provides instructional activities for teaching students to convert between fractions and decimals. It begins by emphasizing the importance of using proper terminology when reading fractions and decimals aloud. Several hands-on activities are then described to help students understand place value and see the relationship between fractions and their decimal equivalents using base ten blocks, hundredths grids, and number lines. Formative assessments are also suggested to check students' understanding.
Oil prices & its impact on Economy of NepalMADHAV KUMAR
- Global oil consumption is dominated by North America and Central/South America. The US alone accounts for over 18 million barrels per day in 2010.
- The top oil producing and reserve holding countries are located in the Middle East, including Saudi Arabia, Iran, Iraq, Kuwait, UAE, and Russia.
- Saudi Arabia has the second largest proven oil reserves in the world after Venezuela, holding over 265 billion barrels, though it produces around 8.9 million barrels per day.
The document outlines a plan to create an audio-visual pitch that will persuade an audience about an idea or concept. It discusses using an e-magazine style to attract a target teenage audience. It proposes using persuasive techniques inspired by the BBC and writing in a professional yet understandable tone. The pitch will employ clear expression of ideas using images, text, and a simple vocabulary with proper grammar, spelling, and punctuation. A sketch shows a magazine-style structure with text on one side and images on the other, along with small images within the text and across the pages.
This resume summarizes the qualifications and experience of Mojtaba Asadirad, a semiconductor process development engineer with a PhD in Materials Science. He has over 4 years of experience in semiconductor device engineering and process development. His expertise includes semiconductor fabrication processes, device physics simulation, new product development, and characterization. He has worked on projects involving flexible electronics, photovoltaics, and LED devices. He holds a PhD from the University of Houston and has published several papers in peer-reviewed journals.
This document outlines psychology principles for effective public engagement and summarizes a case study from Saint Paul, Minnesota. It discusses three rules of thumb for public engagement: 1) use a meticulous method by laying out the process and being transparent, 2) manage your message by carefully framing issues, and 3) ensure meetings foster insight rather than being platforms for venting by establishing ground rules and norms. The case study describes how following these principles led to much higher approval ratings and community buy-in for a bikeway project in Saint Paul compared to the first attempt.
This document summarizes the agenda and proceedings for a Near Eastside neighborhood summit. The summit brought together residents and stakeholders to share accomplishments, challenges, and propose new goals and actions to improve quality of life. Attendees heard taskforce updates on topics like education, diversity and inclusion, and revitalization. Proposals from the last summit were presented, and attendees visited information booths before voting. The ground rules focused on being constructive and adding items to the neighborhood plan by consensus. Residents were encouraged to stay engaged in ongoing improvement efforts.
Gerson Sanchez Contreras disfruta del fútbol. El documento menciona brevemente el nombre de Gerson Sanchez Contreras y su gusto por el fútbol. No proporciona más detalles sobre el contenido.
This document provides instructional activities for teaching students to convert between fractions and decimals. It begins by emphasizing the importance of using proper terminology when reading fractions and decimals aloud. Several hands-on activities are then described to help students understand place value and see the relationship between fractions and their decimal equivalents using base ten blocks, hundredths grids, and number lines. Formative assessments are also suggested to check students' understanding.
Oil prices & its impact on Economy of NepalMADHAV KUMAR
- Global oil consumption is dominated by North America and Central/South America. The US alone accounts for over 18 million barrels per day in 2010.
- The top oil producing and reserve holding countries are located in the Middle East, including Saudi Arabia, Iran, Iraq, Kuwait, UAE, and Russia.
- Saudi Arabia has the second largest proven oil reserves in the world after Venezuela, holding over 265 billion barrels, though it produces around 8.9 million barrels per day.
The document outlines a plan to create an audio-visual pitch that will persuade an audience about an idea or concept. It discusses using an e-magazine style to attract a target teenage audience. It proposes using persuasive techniques inspired by the BBC and writing in a professional yet understandable tone. The pitch will employ clear expression of ideas using images, text, and a simple vocabulary with proper grammar, spelling, and punctuation. A sketch shows a magazine-style structure with text on one side and images on the other, along with small images within the text and across the pages.
This resume summarizes the qualifications and experience of Mojtaba Asadirad, a semiconductor process development engineer with a PhD in Materials Science. He has over 4 years of experience in semiconductor device engineering and process development. His expertise includes semiconductor fabrication processes, device physics simulation, new product development, and characterization. He has worked on projects involving flexible electronics, photovoltaics, and LED devices. He holds a PhD from the University of Houston and has published several papers in peer-reviewed journals.
This document outlines psychology principles for effective public engagement and summarizes a case study from Saint Paul, Minnesota. It discusses three rules of thumb for public engagement: 1) use a meticulous method by laying out the process and being transparent, 2) manage your message by carefully framing issues, and 3) ensure meetings foster insight rather than being platforms for venting by establishing ground rules and norms. The case study describes how following these principles led to much higher approval ratings and community buy-in for a bikeway project in Saint Paul compared to the first attempt.
The document is a resume for Marla Dee Thomas seeking an office administrator position. It summarizes her 15 years of office experience, including roles as an administrative assistant, office manager, data entry clerk, substitute teacher, and customer service representative. She has extensive knowledge of Microsoft Office, QuickBooks, and various other software programs. Her responsibilities in past roles included answering phones, processing paperwork, managing databases, preparing reports, and providing administrative support.
Proyecto de Lley de Ética Pública de Laura MonteroJornadaMendoza
El proyecto de ley establece un conjunto de deberes y prohibiciones para todas las personas que se desempeñen en la función pública en la provincia de Mendoza, con el objetivo de promover la ética en el ejercicio de dichas funciones. Incluye secciones sobre deberes y comportamiento ético, incompatibilidades y conflicto de intereses, régimen de obsequios a funcionarios públicos, y régimen de declaraciones juradas patrimoniales. Los sujetos de la ley incluyen a funcionarios de los poderes ejecutivo, legislativo
SO GUYS ONCE AGAIN HERE I PRESENT U THE OWN MADE PRESENTATION ON THE TOPIC DEMENTIA I HOPE U LIKE THAT IT IS BEEN USEFUL U WHILE MAKING PSYCHIATRIC PRESENTATION
Este documento presenta el calendario y programación de partidos del Campeonato de Primera División 2016/2017 en Argentina, con 16 fechas de encuentros entre los 30 equipos participantes programados de agosto de 2016 a febrero de 2017.
O documento discute a importância da empatia e como treiná-la. Apresenta evidências científicas mostrando que os seres humanos são naturalmente empáticos e descreve os hábitos das pessoas altamente empáticas. Defende que o desenvolvimento da empatia é fundamental para resolver os grandes problemas globais atuais.
O documento discute a importância da empatia e como treiná-la. Apresenta evidências científicas de que os seres humanos são naturalmente empáticos e descreve os hábitos das pessoas altamente empáticas. Também discute como a empatia pode ajudar a resolver problemas globais e promover o respeito entre as pessoas.
Flashback to the 60’s: Tips and Tools for Building RelationshipsIowa Campus Compact
Community change theory and processes were all the rage in the 1960’s. In this
interactive workshop you will learn how that early theory applies to your community
engagement work today. These tips and tools are beneficial for entering into and
sustaining great relationships in communities, no matter what your background.
Susan Erickson, PLaCE (Partnering Landscape and Community Enhancement) Program
Coordinator at Iowa State University
Oxfam 'Change' training 2010 - E-campaigning presentationRichard Casson
Presentation given at Oxfam GB's 'Change' in 2010. Change is a four-day programme of hands-on training and events run by Oxfam GB each year and attended by young activists aged between 18 and 25. In this presentation, I talked about how Oxfam use technology to further its campaign work, and how activists can use technology to up the impact of their campaigning too.
This document summarizes interviews with experienced practitioners on creating walkable communities. It discusses that communities should be engaged through inclusive processes to develop a shared vision and identify champions. It also stresses the importance of listening to communities and addressing their real concerns. Additionally, it notes that walkability requires changes to both projects and policies, such as implementing "gateway projects" to demonstrate walkable design, prioritizing pedestrian and bicycle infrastructure, and aligning rules and funding incentives to support walkable development. The overall message is that successful walkability requires addressing both the social and built environment aspects of a place.
Planning for stronger local democracy wv workshop - charlestonMatt Leighninger
This document summarizes a planning meeting for stronger local democracy held in Charleston, West Virginia. It includes an agenda for the meeting covering introductions, best practices in public engagement, building blocks for local democracy, and next steps. Participants shared what they hoped to learn, including how engagement fits in the democratic system and how to get more people involved and overcome apathy. Examples of successful public engagement tactics and case studies from other communities were presented and discussed. Key building blocks for long-term community engagement identified included having a diverse group of participants, a structured process, deliberation, an orientation toward action, using both online and in-person tools, and having a dedicated community space. Next steps discussed for West Virginia included participatory budget
SSC382 2.3 class3 models of community intervention partbChris Elford
This document discusses multi-modal and asset-based approaches to community intervention. It outlines cultural shifts toward interdependence and pluralism. It also discusses common focuses of these approaches, including understanding individuals' unique experiences and strengths. The document challenges moving from an individualistic to a collectivist approach. It advocates using multiple approaches depending on the situation, including locality development, social planning, and social action. It outlines five steps for whole community mobilization based on mapping and leveraging local assets and building relationships. The last step involves leveraging outside resources to support locally-driven development.
Effective Whole Community Digital Communications PlanningCarol Spencer
Presented at Emergency Managers Association of Texas (EMAT) Symposium in March 2017, this presentation provides recommendations and information about putting together and implementing a digital communications plan for emergencies.
Prototyping Local Greenspace Proposal 2020Casey Morrison
With 8 local authorities we're helping think about involving citizens in the shaping up public parks.
https://www.heritagefund.org.uk/our-work/landscapes-parks-nature/future-parks
Working within the System to Create Active Streets
Format: 60 minute panel
Abstract: Fostering walkable, active streets requires an understanding of how government works – particularly the transportation agencies, engineers, and elected officials who often serve as gatekeepers to change. Learn about how to build the relationships, partnerships, political support, and resources necessary to create successful, healthy streets.
Presenters:
Presenter: Kelly Morphy WALC Institute
Co-Presenter: Molly O'Reilly America Walks
Co-Presenter: Gary Toth PPS
The District of Squamish undertook an engagement process to understand community opinions on two proposed natural gas projects. Activities included informal discussions, an online forum, public questionnaire, and community event. Key topics discussed were environmental, economic, social and health impacts. Feedback was mixed but top concerns related to environmental/health impacts. The process helped identify community priorities and informed the District's submission opposing the projects to the Environmental Assessment Office.
This document discusses rural social enterprises and community organizing. It defines rural social enterprise as a social enterprise located in or primarily benefiting rural areas. It presents the Plunkett approach to community organizing, which involves inspiring communities that cooperation can help solve problems, developing social enterprises as a team activity, and helping communities learn from each other. The goal is to increase the number of rural social enterprises that are open and trading by making the process quicker, simpler and easier.
Transport planning and advocacy in a pandemicSallyWatson23
This document discusses opportunities for transport planning and advocacy during the COVID-19 pandemic. It argues that the pandemic has created an opportunity to shift people towards walking and cycling through building new infrastructure. A study in Waltham Forest found that building new cycling infrastructure can change attitudes by allowing people to experience alternatives to driving. The document advocates being bold in planning and building infrastructure quickly, and ensuring inclusive planning that considers all road users and makes cycling accessible to more people. It argues for framing plans in terms of safety, community benefits, and enabling current mobility practices rather than persuading people to change.
Citizens in Portland, Oregon organized to stop the proposed construction of a new freeway through their city in the late 1980s and early 1990s. They formed a group called STOP (Sensible Transportation Options for People) and used several strategies to build opposition and support for alternatives, including independent analysis, community outreach, and working from within local government bodies. Their efforts were successful and the freeway was not built, shifting transportation planning in Portland to focus more on public transit, bicycling, and pedestrian access instead of expanding roads. Their grassroots organizing and offering of better alternatives served as a model for involving the public in transportation decisions.
Charmaine Cooper is the Community Engagement Coordinator for Wingecarribee Shire Council. Her role is to develop strong communication networks between the community and council and support public participation in council decision making. She facilitates engagement activities like surveys, meetings, and online forums to gather community input on projects and plans. The document outlines council's community engagement strategy, toolkit, and past engagement projects on issues like environmental plans and infrastructure projects. It provides guidance for councillors, staff and committees on their roles in engagement activities.
Slides used by Deb James and Tim Vanson (NCVO), at the Big Local ‘Reviewing Big Local plans 1' learning event, organised as part of the Local Trust programme of networking and learning events for Big Local residents. The event took place on Thursday 22 January 2014.
This document discusses community mobilization for health programs. It defines community mobilization as engaging community sectors in a plan to improve health through capacity building. Key elements include human rights, education, leadership, and participation. Effective community mobilization tailors messages to audiences like women, youth, and leaders. It involves defining the community, creating a community profile, informing others, and obtaining commitment through collaboration. The process employs community meetings and data collection to organize stakeholders and address community needs. Challenges can include time/costs, differing priorities between groups, sustaining volunteer motivation, and ensuring representative community participation.
The document is a resume for Marla Dee Thomas seeking an office administrator position. It summarizes her 15 years of office experience, including roles as an administrative assistant, office manager, data entry clerk, substitute teacher, and customer service representative. She has extensive knowledge of Microsoft Office, QuickBooks, and various other software programs. Her responsibilities in past roles included answering phones, processing paperwork, managing databases, preparing reports, and providing administrative support.
Proyecto de Lley de Ética Pública de Laura MonteroJornadaMendoza
El proyecto de ley establece un conjunto de deberes y prohibiciones para todas las personas que se desempeñen en la función pública en la provincia de Mendoza, con el objetivo de promover la ética en el ejercicio de dichas funciones. Incluye secciones sobre deberes y comportamiento ético, incompatibilidades y conflicto de intereses, régimen de obsequios a funcionarios públicos, y régimen de declaraciones juradas patrimoniales. Los sujetos de la ley incluyen a funcionarios de los poderes ejecutivo, legislativo
SO GUYS ONCE AGAIN HERE I PRESENT U THE OWN MADE PRESENTATION ON THE TOPIC DEMENTIA I HOPE U LIKE THAT IT IS BEEN USEFUL U WHILE MAKING PSYCHIATRIC PRESENTATION
Este documento presenta el calendario y programación de partidos del Campeonato de Primera División 2016/2017 en Argentina, con 16 fechas de encuentros entre los 30 equipos participantes programados de agosto de 2016 a febrero de 2017.
O documento discute a importância da empatia e como treiná-la. Apresenta evidências científicas mostrando que os seres humanos são naturalmente empáticos e descreve os hábitos das pessoas altamente empáticas. Defende que o desenvolvimento da empatia é fundamental para resolver os grandes problemas globais atuais.
O documento discute a importância da empatia e como treiná-la. Apresenta evidências científicas de que os seres humanos são naturalmente empáticos e descreve os hábitos das pessoas altamente empáticas. Também discute como a empatia pode ajudar a resolver problemas globais e promover o respeito entre as pessoas.
Flashback to the 60’s: Tips and Tools for Building RelationshipsIowa Campus Compact
Community change theory and processes were all the rage in the 1960’s. In this
interactive workshop you will learn how that early theory applies to your community
engagement work today. These tips and tools are beneficial for entering into and
sustaining great relationships in communities, no matter what your background.
Susan Erickson, PLaCE (Partnering Landscape and Community Enhancement) Program
Coordinator at Iowa State University
Oxfam 'Change' training 2010 - E-campaigning presentationRichard Casson
Presentation given at Oxfam GB's 'Change' in 2010. Change is a four-day programme of hands-on training and events run by Oxfam GB each year and attended by young activists aged between 18 and 25. In this presentation, I talked about how Oxfam use technology to further its campaign work, and how activists can use technology to up the impact of their campaigning too.
This document summarizes interviews with experienced practitioners on creating walkable communities. It discusses that communities should be engaged through inclusive processes to develop a shared vision and identify champions. It also stresses the importance of listening to communities and addressing their real concerns. Additionally, it notes that walkability requires changes to both projects and policies, such as implementing "gateway projects" to demonstrate walkable design, prioritizing pedestrian and bicycle infrastructure, and aligning rules and funding incentives to support walkable development. The overall message is that successful walkability requires addressing both the social and built environment aspects of a place.
Planning for stronger local democracy wv workshop - charlestonMatt Leighninger
This document summarizes a planning meeting for stronger local democracy held in Charleston, West Virginia. It includes an agenda for the meeting covering introductions, best practices in public engagement, building blocks for local democracy, and next steps. Participants shared what they hoped to learn, including how engagement fits in the democratic system and how to get more people involved and overcome apathy. Examples of successful public engagement tactics and case studies from other communities were presented and discussed. Key building blocks for long-term community engagement identified included having a diverse group of participants, a structured process, deliberation, an orientation toward action, using both online and in-person tools, and having a dedicated community space. Next steps discussed for West Virginia included participatory budget
SSC382 2.3 class3 models of community intervention partbChris Elford
This document discusses multi-modal and asset-based approaches to community intervention. It outlines cultural shifts toward interdependence and pluralism. It also discusses common focuses of these approaches, including understanding individuals' unique experiences and strengths. The document challenges moving from an individualistic to a collectivist approach. It advocates using multiple approaches depending on the situation, including locality development, social planning, and social action. It outlines five steps for whole community mobilization based on mapping and leveraging local assets and building relationships. The last step involves leveraging outside resources to support locally-driven development.
Effective Whole Community Digital Communications PlanningCarol Spencer
Presented at Emergency Managers Association of Texas (EMAT) Symposium in March 2017, this presentation provides recommendations and information about putting together and implementing a digital communications plan for emergencies.
Prototyping Local Greenspace Proposal 2020Casey Morrison
With 8 local authorities we're helping think about involving citizens in the shaping up public parks.
https://www.heritagefund.org.uk/our-work/landscapes-parks-nature/future-parks
Working within the System to Create Active Streets
Format: 60 minute panel
Abstract: Fostering walkable, active streets requires an understanding of how government works – particularly the transportation agencies, engineers, and elected officials who often serve as gatekeepers to change. Learn about how to build the relationships, partnerships, political support, and resources necessary to create successful, healthy streets.
Presenters:
Presenter: Kelly Morphy WALC Institute
Co-Presenter: Molly O'Reilly America Walks
Co-Presenter: Gary Toth PPS
The District of Squamish undertook an engagement process to understand community opinions on two proposed natural gas projects. Activities included informal discussions, an online forum, public questionnaire, and community event. Key topics discussed were environmental, economic, social and health impacts. Feedback was mixed but top concerns related to environmental/health impacts. The process helped identify community priorities and informed the District's submission opposing the projects to the Environmental Assessment Office.
This document discusses rural social enterprises and community organizing. It defines rural social enterprise as a social enterprise located in or primarily benefiting rural areas. It presents the Plunkett approach to community organizing, which involves inspiring communities that cooperation can help solve problems, developing social enterprises as a team activity, and helping communities learn from each other. The goal is to increase the number of rural social enterprises that are open and trading by making the process quicker, simpler and easier.
Transport planning and advocacy in a pandemicSallyWatson23
This document discusses opportunities for transport planning and advocacy during the COVID-19 pandemic. It argues that the pandemic has created an opportunity to shift people towards walking and cycling through building new infrastructure. A study in Waltham Forest found that building new cycling infrastructure can change attitudes by allowing people to experience alternatives to driving. The document advocates being bold in planning and building infrastructure quickly, and ensuring inclusive planning that considers all road users and makes cycling accessible to more people. It argues for framing plans in terms of safety, community benefits, and enabling current mobility practices rather than persuading people to change.
Citizens in Portland, Oregon organized to stop the proposed construction of a new freeway through their city in the late 1980s and early 1990s. They formed a group called STOP (Sensible Transportation Options for People) and used several strategies to build opposition and support for alternatives, including independent analysis, community outreach, and working from within local government bodies. Their efforts were successful and the freeway was not built, shifting transportation planning in Portland to focus more on public transit, bicycling, and pedestrian access instead of expanding roads. Their grassroots organizing and offering of better alternatives served as a model for involving the public in transportation decisions.
Charmaine Cooper is the Community Engagement Coordinator for Wingecarribee Shire Council. Her role is to develop strong communication networks between the community and council and support public participation in council decision making. She facilitates engagement activities like surveys, meetings, and online forums to gather community input on projects and plans. The document outlines council's community engagement strategy, toolkit, and past engagement projects on issues like environmental plans and infrastructure projects. It provides guidance for councillors, staff and committees on their roles in engagement activities.
Slides used by Deb James and Tim Vanson (NCVO), at the Big Local ‘Reviewing Big Local plans 1' learning event, organised as part of the Local Trust programme of networking and learning events for Big Local residents. The event took place on Thursday 22 January 2014.
This document discusses community mobilization for health programs. It defines community mobilization as engaging community sectors in a plan to improve health through capacity building. Key elements include human rights, education, leadership, and participation. Effective community mobilization tailors messages to audiences like women, youth, and leaders. It involves defining the community, creating a community profile, informing others, and obtaining commitment through collaboration. The process employs community meetings and data collection to organize stakeholders and address community needs. Challenges can include time/costs, differing priorities between groups, sustaining volunteer motivation, and ensuring representative community participation.
Engaging Online Through Community-Based Social MarketingLauri M. Baker
Breakout session presented at the Association for Communication Excellence in Agriculture, Natural Resources, and Human Sciences (ACE) Conference in New Orleans, 2017. Presentation by Dr. Lauri M. Baker, Audrey E. H. King, and Dr. Kristina Boone.
Why Walking and Walkability? The Latest Info to Make the Case
This session will provide an overview of the latest data and studies highlighting the multiple benefits of walking, including in the areas of health, the environment, economic vibrancy and quality of life.
Presenters:
Presenter: Kate Kraft America Walks
Co-Presenter: Scott Bricker America Walks
Co-Presenter: Joan Dorn Centers for Disease Control & Prevention (CDC)
Co-Presenter: Paul Heberling Office of Safety, Energy, and Environment, Office of the Secretary US DOT
Co-Presenter: Thomas Schmid Centers for Disease Control and Prevention
The document provides guidance for Lions clubs on conducting a community needs assessment. It discusses identifying stakeholders, choosing an appropriate methodology like interviews, focus groups or surveys, identifying specific community needs, and planning activities to address those needs. Methodologies can include talking to key informants, reviewing existing information, observing an area, and mapping locations. The document also provides an example of how a Lions club identified stakeholders like a high school and drug treatment center, chose methodologies, determined local issues like limited drug awareness, and planned activities like a LionsQuest curriculum to address identified needs.
This document summarizes a workshop on advocacy for libraries. The workshop aims to explore advocacy within libraries, highlight the importance of mission and purpose, and understand how to advocate to different viewpoints. It covers defining advocacy, different philosophical approaches to social justice, and how to design an effective advocacy strategy tailored to the audience. Participants will discuss the Northern Ireland context and consider how to advocate for libraries by speaking the language of decision makers and communities.
Similar to Shrink My Problems: How Psychology Can Help Save Your Public Process (20)
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
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Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
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Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
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Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
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Integrity in leadership builds trust by ensuring consistency between words an...
Shrink My Problems: How Psychology Can Help Save Your Public Process
1. Techniques and lessons
in community
engagement from
Saint Paul, Minnesota
presented by
Emily P.G. Erickson
Shrink My
Problems:
How psychology
can help save your
public process
3. Sustainable
Transporta0on
Planner
est.
January
2011
• Facilita(ng
a
balanced
and
flexible
transporta(on
system
in
Saint
Paul.
– Coordina(on
– Planning
– Implementa(on
4. Psychology
• Academic and applied discipline that
involves the scientific study of mental
functions and behaviors
• Goal of understanding individuals and
groups
• Psychotherapy: “A planned, emotionally
charged, confiding interaction between a
trained, socially sanctioned healer and a
sufferer.”
7. The fine print
• Caveats
– Not going to be able to
please all of the people
(generally best can
expect is 85%)
– Politics remain
• Benefits
– Support
– Insight
8. Meticulous method
Lay out what you’re going to do, do it to the best of your ability, and show people
you did it.
• Psychology at play
– Procedural justice (Thibaut & Walker,
1975)
– Social identity theory (Tajfel & Turner)
• How to use it to your advantage
– Clarify rights and responsibilities
– Demonstrate freedom from bias,
consistency, good-faith effort
• Project timeline/next steps
• Up-to-date multiple channels of
information
• Early and easy-to-understand
notification
• Document and share
9. Manage your message
What we say (and don’t say) and how we say it has a very real impact on how people
will react.
• Psychology at play
– Linguistic determinism hypothesis:
different languages impose different
conceptions of reality (Whorf, 1956)
– Presenting issues in different ways
elicits different responses (Marteau,
1989; McNeil & others, 1988; Rothman
& Salovey, 1997)
– “Telling more than we can
know,” (Nisbett and Wilson, 1977)
• How to use it to your advantage
– Frame your message
– Control the message
• Say the thing you’re most afraid they
will first
10. Meeting not a mob
In-person community engagement experiences should improve buy-in and add
insight, not be a platform for venting.
• Psychology at play
– Individuals
• Theories of self: Belief = self, change of belief =
annihilation of self
• Confirmation bias (Wason, 1960)
• Venting can add fuel to an anger cycle
– Group pressure and conformity (Asch, 1955)
• Fundamental attribution error: Overestimating the
influence of personality and underestimating the
influence of situations (Heider, 1958)
• Mood contagion (Neumann & Strack, 2000)
• Group polarization: If group is like minded, discussion
strengthens its prevailing opinions (Bishop, 2004)
• Compliance with social pressure dominant behavior
(Milgram, 1963, 1974)
• Normative social influence: We are sensitive to social
norms – understood rules for accepted and expected
behavior
• Seeing another person’s eyes fosters empathy and
communication (Lapidot-Lefler, 2012)
• Foot-in-the-door phenomenon (Cialdini, 1993)
• How to use it to your advantage
– Select and arrange the space carefully
– Ground rules
– Get early buy-in on something
– Establish caring and empathy
12. Jefferson Avenue Bikeway: Take 1
• February 2008: City applied
for FHWA Non-motorized
Transportation Pilot Project
funding for complimentary bike
boulevards on Highland
Parkway and Jefferson
Avenue. Only Highland
Parkway was awarded funding
at the time. The District
Council voted to discontinue
this project.
• March 2009: City reapplied for
funding for a project located
entirely on Jefferson, which
would establish a 4-mile east-
west connection on this
residential street
13. Jefferson Avenue Bikeway: Take 1
(What not to do)
• Message
– Instructed not to come across as
supportive
– Left a lot of information unsaid
• Method
– No clear community engagement
plan communicated to public
– 13 public meetings with unclear
ownership
– Poor website (e.g., no contact
person, no handouts, etc.)
• Mobs
– Over a dozen public meetings
– No ground rules
– Auditorium style seating
– Yelling, etc. permitted
16. Jefferson Avenue Bikeway: Take 2
Meticulous methods
• Laid out the project
timeline, and stuck to it or
gave plenty of notice for a
change
• Established ground rules,
“We’ve got a lot to cover
in our limited time tonight,
so In the interest of
efficiency, I ask that you
keep your questions and
comments until the
appropriate time. I
appreciate your patience.”
• Told public how input
would be used, and
proved it
17. Jefferson Avenue Bikeway: Take 2
Manage your message
• Traffic calming toolbox: Shared
benefits and drawbacks of each
potential treatment and project
cost, to provide similar context
for each
• Included slides on what wasn’t
in traffic calming toolbox (e.g.,
stop light, stop sign, etc.)
• Framing public comments with
analysis cover sheet, e.g., “Two
sided parking: 10 different
people concerned (11% of
those who provided feedback)”
18. Jefferson Avenue Bikeway: Take 2
Meeting not a mob
– Ground rules
– Used active listening in
responding to
comments (e.g., “I
understand that you are
worried about snow
removal, and we were
too, so…”)
– Selected and arranged
the space as best we
could to promote civil
behavior
– Demonstrated honesty
and trustworthiness
through information
shared
19. Jefferson Avenue Bikeway: Take 2
Outcome
• 82% approval rating
on most controversial
design element
• City Council approval
of community
supported plan
• Added bonus:
Councilmember who
tweaked plan at last
minute was called out
by those who testified
for undermining public
process
www.stpaul.gov/jefferson
20. Griggs Street Bikeway
• Transportation Plan
– T3.8 “Promote ‘bicycle boulevards’ as a new type of bikeway.”
• Bike Walk Central Corridor Action Plan
– Griggs Street Proposed regional bikeway
– Priority: Provide combination of bike lanes and bike boulevard treatments from Summit
Avenue to Minnehaha Avenue
• Funding through FHWA’s Non-motorized Transportation Pilot Project
24. Griggs Street Bikeway
Outcome
• Of the traffic calming
treatments that we proposed,
we received an average of 91%
of the surveyed population
being in favor of or open to the
treatments
• Of the free response,
approximately 85% was
positive and supportive of the
bikeway and the treatments
staff ultimately recommended.
• Last minute community
opposition; staff was prepared
with evidence to undermine
significance of opposition
• City Council approved project
with tweak
www.stpaul.gov/griggs
25. The least you need to know…
1. Manage your
message.
2. Meticulous method.
3. Meeting not a mob.
Emily P.G. Erickson
Sustainable Transportation Planner
City of Saint Paul
emily.erickson@ci.stpaul.mn.us