1. Nancy Z. Amador
8090 Cornwall Court #18 w Rancho Cucamonga, CA 91739 w Phone: (714) 913-3103 w Email: nancyza3@yahoo.com
Administrative Professional
Performance-driven professional offering over 15 years experience in facilitating the day-to-day office tasks associated
with providing executive level support - data management, correspondence, reporting, and providing exceptional
customer service in person and over the phone; highly motivated and able to multi-task and prioritize workloads under
pressure with ease.
Professional Strengths
Ø Analytical Problem Solver
Ø Meticulous Attention to Detail
Ø Managing Multiple Tasks
Ø Excellent Time Management
Ø Positive Working Relationships
Ø Quality Control/Assurance
Ø Fast-Paced Environment
Ø Scheduling and Coordinating
Ø Clear Communication
Ø Exceptional Customer Service
Ø Reporting/Data Documentation
Ø Strong Follow Up Skills
Ø Inventory Management
Ø Microsoft Office Applications
Ø Drafting Correspondence
Professional Work Experience
Account Executive / Administrative Support
Lifetouch National School Studios, Upland, CA 9/2004 to 5/2016
Maximize sales and new account development by cultivating positive customer relationships with various schools;
manages schedules, prepares and follows up on all client feedback, inquires, and escalations.
Administrative and Organizational Support
w Awarded “Employee of the Year” after 1st
year of service based on performance
w Ensures that all sales representatives have sufficient quantities of sales support material
w Coordinates and prepares all sales related activities – flyers, applications, proposals, contracts, packages
w Supports Territory Operations Manager in assessing sales strategies accordingly, monitoring policies, and
strategizing solutions regarding account challenges
Customer Service
w Contacts customers and prospects to arrange appointments and follow-up on calls
w Serves as the first point of contact for urgent calls, emails, and messages to help clarify information for the client
w Develops strong customer relationships through clear communication and the use of professional, courteous,
and ethical interpersonal interaction
Data Administration
w Processes all orders, maintains inventory logs, and prepares supply requisitions
w Maintains well documented, accurate, organized, and up-to-date file management in order to serve client and
sales department in the most expedient way
Technical Proficiencies
Microsoft Office – Word, Excel, Outlook, PowerPoint
Most CRM Systems
