Mapedir trainer slides session6 communication issues_pp95-2003
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This document discusses communication and sensitivity issues that may arise during an interview. It recommends approaching the household professionally to build trust and ensuring confidentiality. When speaking to respondents, maintain a positive approach, express condolences, and stress confidentiality. Build rapport through same-level eye contact, active listening, and being non-judgmental. Be sensitive to emotional responses like sadness, anger, or suspicion and address concerns while explaining the purpose of the interview is to help the community. Never demand responses if questions cause pain and discuss any issues with a supervisor.
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This document outlines strategies for working with resistant clients and families. It discusses various types of resistant families and challenges counselors may face. Key strategies covered include using motivational interviewing techniques like expressing empathy, developing discrepancy, rolling with resistance and supporting self-efficacy. Other approaches discussed are solution focused therapy, using reflections, decisional balance worksheets, exploring ambivalence, and eliciting change talk through evocative questions. The document provides examples of how to implement these strategies in counseling sessions.
Communication Skills
The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.
Aise loli 13th chapter 7 final
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Effectiveness-in-communication
The document discusses various aspects of effective communication including the basic components, styles, barriers, and skills needed for good communication such as active listening. It emphasizes developing self-awareness, being sensitive to others, and focusing on issues rather than emotions when providing feedback or dealing with conflicts in order to improve communication outcomes.
Communication Skills
1) The document discusses developing effective communication skills, including giving and gathering good information, building mutual trust, assertive communication, active listening, and handling feedback.
2) It provides tips for clear, concise communication as well as listening skills like exploring questions, reflecting meanings and feelings, and synthesizing information.
3) Poor communication can lead to problems like mistakes, lower productivity and morale, while effective communication promotes understanding and productive relationships.
Facilitation and Media Interviews
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This document outlines performance objectives for interpersonal communication training. It covers topics such as identifying effective communication styles, understanding barriers to communication, dealing with difficult people, active listening techniques, and remaining professional under pressure. The primary goals are to understand interpersonal communication, develop strategies for handling challenging situations, and maintain composure.
DiSC Examination of Conflict Modes
The second slide presentation in a series I teach on DiSC Profiles. This presentation is intended for use in a classroom setting and deals with DiSC Profiles in conflict mode. Want to know more? Please contact me by email or on LinkedIn to discuss arrangements for a presentation on DiSC profiles to your organization.
Link: Free Online DISC Assessment at: https://free.peoplekeys.com.
Interpersonal Communication Powerpoint - NDOC.ppt
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Leadership Misc
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Effective Customer Service Policies
Customers are people who need your assistance. They are not an interruption to your job, they are the reason you have a job..
Communicationskills 151022112617-lva1-app6891
This document discusses communication skills for healthcare professionals. It defines communication and explains its importance for diagnosis and patient satisfaction. The key elements of communication are described, including listening, probing, observing, and informing patients in a clear, concise manner. Barriers to communication like language and personal factors are outlined. Non-verbal communication, which conveys over 50% of meaning, is an important part of the overall communication process between healthcare providers and patients. Counseling and consultation skills are also summarized, focusing on building rapport, providing explanations, planning together with the patient, and closing the interaction successfully.
Communication skills.
This document discusses communication skills for healthcare professionals. It defines communication and explains its importance for diagnosis and patient satisfaction. The key elements of communication are described, including listening, probing, observing, and informing patients in a clear, concise manner. Barriers to communication like language and personal factors are also outlined. Non-verbal communication, which conveys over 50% of messages, is an important part of the overall communication process between healthcare providers and patients. Counseling and consultation skills that utilize communication principles can help patients understand their conditions and make informed decisions.
Interpersonal Communication Powerpoint - NDOC.ppt
This document outlines performance objectives for interpersonal communication training. It covers topics such as identifying effective communication styles, barriers to communication, dealing with difficult people, active listening techniques, and remaining professional under pressure. The primary goals are to understand communication, develop interpersonal skills, and maintain composure when facing challenging situations.
Interpersonal Communication Powerpoint - NDOC.ppt
This document outlines performance objectives for interpersonal communication training. It covers topics such as identifying effective communication styles, barriers to communication, dealing with difficult people, active listening techniques, and remaining professional under pressure. The primary goals are to understand interpersonal communication, develop self-awareness of one's own communication style, and learn strategies for effectively managing conflicts and interactions with challenging individuals.
Effective public speaking
This document provides information about public speaking. It discusses that speech is a way to persuade and convert others. It then outlines the main aspects of public speaking, including the different parts of a speech, types of speeches that inform, persuade and entertain, as well as tips for preparing and delivering an effective speech, such as knowing your audience and practicing. The document emphasizes that public speaking is an important skill and provides strategies to overcome the fear of public speaking, such as being prepared and slowing down breathing.
Communication skills by dr. gambari, a. i.
The document discusses principles of effective communication and team building. It covers topics such as communication methods, causes of communication problems, defensive vs supportive climates, principles of effective messages, feedback techniques, and keys to effective listening. It also discusses Tuckman's model of team life cycles including forming, storming, norming, and performing. Additionally, it addresses characteristics of effective teams including setting goals, addressing disagreements constructively, and sharing leadership responsibilities. The overall document provides guidance on building effective communication and collaboration within teams.
Conflict Resolution Workshop Presentation.pptx
This document provides guidance on conflict resolution in the workplace. It discusses that conflict is a normal part of relationships but can be harmful if mismanaged. The fundamentals of conflict resolution involve recognizing differences in values and needs, examining them with compassion, and finding creative solutions. Successful conflict resolution requires managing stress, emotions, paying attention to others' feelings, and respecting differences. It provides tools for resolving conflict through win-win approaches, empathy, assertiveness, managing emotions, negotiation, mediation, and broadening perspectives.
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Safe water modified
The document provides instructions for preparing a stock bleach solution and using it to make safe drinking water from raw water. It instructs the user to mix 3 tablespoons of 30% bleach powder into 1 liter of water and let it stand for 30 minutes to create the stock solution. It then explains that 0.6 ml or 3 drops of the stock solution needs to be added to 1 liter of raw water, 6 ml for 10 liters of raw water, or 60 ml for 100 liters of raw water in order to make the water safe to drink. After being treated, the water will turn pink in color, indicating it contains 0.2 to 0.5 ppm of chlorine and is safe for consumption.
Cycles in community health
Quality improvement, disaster risk reduction, adult education, development, and public health all involve continuous cycles of various phases including planning, action, reflection, data collection, rehabilitation, relief, and more. The key is that the work does not end but rather continuously improves through ongoing cycles and community participation at various levels from local to national.
Medical Ethics Vivekananda Arogya Ddham
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Doctor and family!
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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みなさんこんにちはこれ何文字まで入るの？40文字以下不可とか本当に意味わからないけどこれ限界文字数書いてないからマジでやばい文字数いけるんじゃないの？えこ...
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