The document discusses the traits of a good listener. It states that good listening is an essential skill, especially for families dealing with stress, employees solving complex problems, and students understanding complex issues. It identifies maintaining eye contact, using positive body language like nodding and leaning forward, asking clarifying questions, having an open mind, being empathetic, and paying attention as important traits of a good listener.

2. NAME: BHANDERI MANSI
ANROLLMENT NO: 160210116003
YEAR : 2016-17
BRANCH : IT
SEM: 1
TOPIC : TRAITS OF GOOD
LISTENER

3.  Good listening is one of the most essential skills to have in
today’s complex world.
 Families need good listening to face complicated stresses
together.
 Corporate employees need it to solve complex problems
quickly and stay competitive.
 Students need it to understand complex issues in their
fields.
 Good listening is an essential part of being good leader.
 You cannot be a good leader unless you are a good listener.
 You as a leader must be very aware of the feedback you
are receiving from the people around you.

4.  Good listener maintain eye contact with her
speaker.
 Good eye contact is essential for several reason
 First, most of us have learned to read lips, often
unconsciously , and the lip reading helps us to
understand verbal message.
 Second, many of the message are in non-verbal form
and by watching the eyes and face of a person we pick
up clues to understand the message better.
 Looking into the eyes may indicate close attention.
Finally, our eye contact with the speaker is our
feedback and confirmation we give to speaker that
we are listening.

5.  Certain body postures and movements are culturally
interpreted with specific meanings.
 Some body movements have negative meanings while some
others have position meanings. say for instance, the
crossing of arms and legs is perceived to mean a closing of
the mind and attention.
 The nodding of the head vertically is interpreted as
agreement or acceptance.
 A good listener gives all the position body language like
leaning forward with the upper body which communicates
attention.
 He nods his head and wears smile on his face to support b
the speaker.

6.  Good listener is the one who asks questions like,” is it
what you mean?” to clarify his some points.
 The listener sometimes paraphrases speaker’s speech
to confirm what he has heard.
 OPEN MIND :
 Good listener is open to speaker’s opinion.
 He doesn’t neglect listener’s idea just because it
challenges or contradicts his own beliefs.
 He listens to the speaker objectively without any
preconception.

7.  A good listener is empathetic towards the speaker.
 He understands the other person by trying to put him
in speaker’s position.
 He listens not for the sake of listening but for the
sake of understanding the speaker.
 ATTENTION :
 A good listener listens with attention and careful
concentration.
 He doesn’t do any distractions in while listening to the
speaker.