This document provides guidelines for effective greetings and introductions. It recommends smiling, introducing yourself, asking non-threatening questions, and listening attentively. Specific greeting forms are outlined for different levels of formality from formal to informal. Common greeting questions like "How are you?" are examined, noting that a response should not include negative feelings but rather state that one is fine or doing well.

1. Greetings and IntroductionsLesson 1

2. Guidelines to an Effective GreetingWhat you do and must say in the first few precious moments of meeting someone is crucial, if you are to gain and hold their attention. :Smile

3. Introduce yourself / ask for your colleague’s name.

4. Speak and act sincerely.

5. Talk about things you know.

6. Ask non-threatening questions

7. Look at the other speaker attentively.

8. Compliment and thank your listener. Smilea smile will humanize you and make you appear more approachable.

9. Positive energysmile makes you realsmile always looks goodsmiling can be a sign of a success personsmiling is contagiousPractice your smile