This document provides guidelines for effective greetings and introductions. It recommends smiling, introducing yourself, asking non-threatening questions, and listening attentively. Specific greeting forms are outlined for different levels of formality from formal to informal. Common greeting questions like "How are you?" are examined, noting that a response should not include negative feelings but rather state that one is fine or doing well.

1. Greetings and IntroductionsLesson 1

2. Guidelines to an Effective GreetingWhat you do and must say in the first few precious moments of meeting someone is crucial, if you are to gain and hold their attention. :Smile

3. Introduce yourself / ask for your colleague’s name.

4. Speak and act sincerely.

5. Talk about things you know.

6. Ask non-threatening questions

7. Look at the other speaker attentively.

8. Compliment and thank your listener. Smilea smile will humanize you and make you appear more approachable.

9. Positive energysmile makes you realsmile always looks goodsmiling can be a sign of a success personsmiling is contagiousPractice your smile

10. GreetingForm of speechPeriod of the dayGood _____________,Formal First meetingHello,Semi-formal Hi,How are you doing?Informal Subsequent meetingsHey!What’s up?Ha’ Ya Doing?Very Informal/Slang

11. Greetings Most commonly used salutation.How are you?Form of speechFormal How do you do?First meetingSemi-formal How are you?How are you doing? Informal How have you been?How are things?How are things going?How are you getting along?Subsequent meetingsVery Informal/ Slang What’s happening?

12. Greeting ResponsesWhen someone asks the question“How are you?”This is not a request to know how you are feeling.Response:I’m fine, thank you.And you?Formal This is a statement used in formal greetings. They normally really are not concerned with knowing your physical or mental condition. I’m great I’m getting byI’m doing well I’m fantasticI’m doing OK I’m getting alongSemi-formal However, you do not want to answer with negative statements.Example: I’m feeling terrible. I’m feeling a little sick.

13. Greeting ResponsesIn an informal sitting, the person asking maybe concerned about how you feel. In this case, “how are you” refers to “Are you feeling OK”?Response:Informal “how’re you doing” Really great, fantastic, etc.I’m tired“Are you feeling OK”I’m confusedI’m angryI’m boredI’m on cloud nineI’m in loveVery Informal/Slang So, sogreat, getting by, doing well, fantastic, doing OK

14. End of LessonNext LessonIntroducing yourself