The Effectiveness of Listening and Speaking

1. Using the knowledge of
language and language conventions
when speaking and listening.
Made by: Nicola Petrie

2. What is listening?
Listening is:
1. Perceiving and understanding the words
2. Noticing tone of voice, inflexion, volume
3. Noticing mood of the speaker
4. Noticing nonverbal cues, including body language, facial expressions
The listening process involve six stages: hearing, selecting, attending, understanding,
evaluating and remembering. Connected to these six stages is the final aspect of responding.

9. Question Time
1.Which of these best describes listening?
• A. Listening is the process of understanding what has been expressed.
• B. Listening is not to give attention to the ear.
• C. Listening is the inability to accurately perceive and interpret messages in a
communication.

10. Correct Answer
• A. Listening is the process of understanding what
has been expressed.

11. Why is it important to listen?
• A. Listening do not help to understand facts and ideas.
• B. Listening avoids miss communication during interaction.
• C. Listening do not help to gain new knowledge.

12. Correct Answer
•B. Listening avoids miss communication
during interaction.

13. What are some ways one can improve
their listening skills?
• A. By not maintaining eye contact
• B. By giving the speaker divided attention
• C. By asking questions to gain better understanding of
what was said

14. Correct Answer
• C. By asking questions to gain better
understanding of what was said

15. Which of these are benefits of
effective communication?
• Some benefits of effective communication are:
• A. People can share their thoughts and feelings with each other in healthy
ways.
• B. Helps one to summarize what was said and evaluate the information.
• C. Helps one to understand the main idea in a message conveyed.
• D. None of these

16. Correct Answer
•A. People can share their thoughts and
feelings with each other in healthy ways.

17. B. Helps one to summarize what was said
and evaluate the information.
•C. Helps one to understand the main idea
in a message conveyed.

18. Total Score: 6/6