Managing outsource IT contracts - Strategic imperatives
•Download as PPTX, PDF•
0 likes•22 views
The document outlines strategic imperatives for both service providers and customers. For service providers, the strategic imperatives are to be commercially viable, achieve economies of scale, align products and services to existing strategies, and leverage existing knowledge and resources to create new opportunities and enhance reputation. For customers, the strategic imperatives are to understand the product, ensure quality and security needs are met, measure delivery performance, and leverage investments through strategic partnerships that provide flexibility. The overall outcome is for both parties to understand how to nurture strategic partnerships.
Report
Share
Report
Share
Recommended
Venetian blinds
This document outlines a plan to start a venetian blinds venture in the Udupi-Manipal region of India. There is a demand-supply gap for blinds in the area. The plan involves obtaining funding, conducting market research, identifying suppliers and customers, establishing operations, and ensuring quality control. A budget of 25 lakh rupees is proposed, with 80% coming from bank loans and 20% from firm partners. The organizational profile describes 5 partners with management and sales experience and consultants to help launch the new business.
Ten Slides in Ten Minutes - Client Crusades and Campaigns
Few thoughts on campaigns and crusades. Market campaigns are so underestimated when considering opportunity management. However, they must be implemented in a sensible way.
Business Strategy Session 3: Sustainable Competitive advantage
This document summarizes a business strategy session on gaining and sustaining competitive advantages. It discusses how companies can analyze their distinctive competencies, resources, and capabilities to develop strategies that create value and drive profitability. It also covers how to measure business performance, maintain competitive advantages over time despite imitation from competitors, and avoid failures by continuously learning and responding to market changes. The overall goal is to help companies maximize value creation through quality, efficiency and cost effectiveness to achieve sustained competitive advantages.
Valio Competitive Intelligence Portfolio Services
Valio Competitive Intelligence is a global consultancy that provides strategic solutions to improve client competitiveness. Its vision is to become a global consultancy based on strategic partnerships worldwide. It offers services like business consulting, interim management, decision making support, economic analysis, competitiveness studies, strategic planning, manufacturing planning and control, integrated management systems implementation, foreign trade advisory, knowledge management, market reports and analysis, and event organization. Valio helps clients with tools like strategic planning, SWOT analysis, performance benchmarking, process optimization, and knowledge sharing.
M&A Presentation by George Christadoulo
The document provides an overview of the current M&A marketplace, including valuation trends, typical deal structures, and steps in the M&A process. It notes that the marketplace is vibrant with many buyers and sellers. Common motivations for sellers include ownership transition, leadership succession, and funding growth, while buyers seek to expand geographically or services. Valuations have been creeping upward, with multiples of EBITDA as a key metric. Typical deal structures involve a mix of cash and notes to pay the purchase price. Success is dependent on aligning buyer and seller motivations.
Ten Slides in Ten Minutes - From Parking Lot to Proposal Win
This document provides guidance on developing successful proposals and winning bids by summarizing 10 key slides:
1) Consider the organization from the outside and address any potential impediments before embarking on the proposal.
2) Understand how the marketplace is changing and address client requirements like a single point of contact.
3) Ensure strong support structures for bids including dedicated teams, resources, and opportunity management systems.
4) Develop a strategic bid plan based on account planning and a cross-functional bid team to support the client's business needs.
5) Conduct a rigorous internal and external analysis to identify opportunities and threats of the proposed strategy.
6) Define what a strong bid team should be and avoid potential pitfalls
Driving Strategic Growth - D Hetrick 2016
This document outlines Dale A. Hetrick's experience driving strategic growth through business development and operations management. It lists four main business dynamics that influence growth: innovation and new business models, market expansion, revenue and profit growth, and focused business initiatives. It then provides examples of how Mr. Hetrick has implemented initiatives aligned with these dynamics, such as developing new sales and marketing plans, implementing process improvements, expanding market presence, and facilitating strategic planning to create new revenue streams. The overall document demonstrates Mr. Hetrick's expertise in strategic growth initiatives and capabilities to help organizations achieve their growth objectives.
Business Plan XVD Feb15
This document outlines the key components and importance of a business plan. It discusses that a business plan serves as a framework to help a business achieve its goals and benchmarks. The business plan is also a selling document that conveys the promise of the business to potential backers. Key components of an effective business plan include detailing the product or service, organizational structure, financial plans, statutory compliances, risk assessment, marketing strategy, management team, and production plans. Regular reviews and course corrections are important to help ensure the business plan remains realistic and effective.
Recommended
Venetian blinds
This document outlines a plan to start a venetian blinds venture in the Udupi-Manipal region of India. There is a demand-supply gap for blinds in the area. The plan involves obtaining funding, conducting market research, identifying suppliers and customers, establishing operations, and ensuring quality control. A budget of 25 lakh rupees is proposed, with 80% coming from bank loans and 20% from firm partners. The organizational profile describes 5 partners with management and sales experience and consultants to help launch the new business.
Ten Slides in Ten Minutes - Client Crusades and Campaigns
Few thoughts on campaigns and crusades. Market campaigns are so underestimated when considering opportunity management. However, they must be implemented in a sensible way.
Business Strategy Session 3: Sustainable Competitive advantage
This document summarizes a business strategy session on gaining and sustaining competitive advantages. It discusses how companies can analyze their distinctive competencies, resources, and capabilities to develop strategies that create value and drive profitability. It also covers how to measure business performance, maintain competitive advantages over time despite imitation from competitors, and avoid failures by continuously learning and responding to market changes. The overall goal is to help companies maximize value creation through quality, efficiency and cost effectiveness to achieve sustained competitive advantages.
Valio Competitive Intelligence Portfolio Services
Valio Competitive Intelligence is a global consultancy that provides strategic solutions to improve client competitiveness. Its vision is to become a global consultancy based on strategic partnerships worldwide. It offers services like business consulting, interim management, decision making support, economic analysis, competitiveness studies, strategic planning, manufacturing planning and control, integrated management systems implementation, foreign trade advisory, knowledge management, market reports and analysis, and event organization. Valio helps clients with tools like strategic planning, SWOT analysis, performance benchmarking, process optimization, and knowledge sharing.
M&A Presentation by George Christadoulo
The document provides an overview of the current M&A marketplace, including valuation trends, typical deal structures, and steps in the M&A process. It notes that the marketplace is vibrant with many buyers and sellers. Common motivations for sellers include ownership transition, leadership succession, and funding growth, while buyers seek to expand geographically or services. Valuations have been creeping upward, with multiples of EBITDA as a key metric. Typical deal structures involve a mix of cash and notes to pay the purchase price. Success is dependent on aligning buyer and seller motivations.
Ten Slides in Ten Minutes - From Parking Lot to Proposal Win
This document provides guidance on developing successful proposals and winning bids by summarizing 10 key slides:
1) Consider the organization from the outside and address any potential impediments before embarking on the proposal.
2) Understand how the marketplace is changing and address client requirements like a single point of contact.
3) Ensure strong support structures for bids including dedicated teams, resources, and opportunity management systems.
4) Develop a strategic bid plan based on account planning and a cross-functional bid team to support the client's business needs.
5) Conduct a rigorous internal and external analysis to identify opportunities and threats of the proposed strategy.
6) Define what a strong bid team should be and avoid potential pitfalls
Driving Strategic Growth - D Hetrick 2016
This document outlines Dale A. Hetrick's experience driving strategic growth through business development and operations management. It lists four main business dynamics that influence growth: innovation and new business models, market expansion, revenue and profit growth, and focused business initiatives. It then provides examples of how Mr. Hetrick has implemented initiatives aligned with these dynamics, such as developing new sales and marketing plans, implementing process improvements, expanding market presence, and facilitating strategic planning to create new revenue streams. The overall document demonstrates Mr. Hetrick's expertise in strategic growth initiatives and capabilities to help organizations achieve their growth objectives.
Business Plan XVD Feb15
This document outlines the key components and importance of a business plan. It discusses that a business plan serves as a framework to help a business achieve its goals and benchmarks. The business plan is also a selling document that conveys the promise of the business to potential backers. Key components of an effective business plan include detailing the product or service, organizational structure, financial plans, statutory compliances, risk assessment, marketing strategy, management team, and production plans. Regular reviews and course corrections are important to help ensure the business plan remains realistic and effective.
Nexus inv marketing plan
The document outlines an institutional business development plan with the following key points:
1) The plan focuses on developing sales strategies to target the top 75 prospect list nationally and scheduling meetings with plan sponsors to present investment capabilities.
2) The sales process involves thoroughly researching prospects, tailoring presentations to their interests, and distinguishing the firm with strong returns and service.
3) Key market channels are outlined including characteristics of corporate, public, endowment, and union plans to help guide sales and relationship efforts.
4) Top relationships are identified for various plan types to aid focus on strategic prospects.
Industrial painter redesign
The document proposes redesigning the website for an industrial painting company to better serve industrial warehouse owners, business owners, and blue collar workers. It recommends simplifying the site navigation, prioritizing services, pricing, process, and contact over other sections. The redesign would use a sans-serif font and color palette in a modern, streamlined style to appeal to industrial viewers.
Business Model Canvas
The Business Model Canvas was initially proposed by Alexander Osterwalder based on his earlier work on Business Model Ontology. A business model canvas describes how an enterprise creates, delivers, and captures value for and from its customers. The Business Model Canvas is a strategic management and lean start-up template for developing new or documenting existing business models. Business model canvas is equally popular both in established companies and in start-up. A business model canvas describes how an enterprise creates, delivers, and captures value for an from its customers. During this webinar we will unravel the nine building blocks of business model canvas such as key partnerships, channels, key activities, customer segments, key resources, cost structure, value proposition, revenue streams and customer relationships.
ABL Product Flyer
Celtic Bank offers flexible working capital financing programs including asset-based lines of credit, SBA working capital loans, accounts receivable and inventory financing, non-recourse factoring, and purchase order financing for small businesses. Their programs are secured by accounts receivable and inventory and provide a lower-cost alternative to commercial finance companies. Qualifying businesses must have commercial accounts receivable, good personal credit, a history of profitability or positive earnings, and tangible net worth.
Competency Snapshot: Delivers Added Value to Customers
Having robust content in any talent management solution can either make or break the successful implementation within an organization. Start with a valid competency library.
Gerard Giuliano - Global Channel Partners Summit 2012
The document discusses channel success and what is needed for organizations to be successful channel partners. It outlines some of the challenges faced by both manufacturers and channel partners. It defines what a partnership is and what makes partnerships work well. The document discusses setting the right expectations for success and outlines Kodak's vision and objectives for their channel. It lists the top 10 "must haves" for channel partners to be successful, including having sales capabilities, strategic alignment with the manufacturer, sales expertise, marketing support, market attractiveness, ability to provide service, strong reputation, good product fit, ability to invest, and a competitive advantage.
Business Plan presentation
This document outlines the steps for writing a business plan. It discusses that a business plan provides a roadmap for starting a business and helps think through strategies before opening. The major components include an executive summary, products/services, company overview, marketing research/strategies, operations plan, and financial plan. The steps include researching the purpose, studying the market, establishing a financial model, writing it as a team, making an executive summary, and reviewing the plan. A good business plan sees the whole business, provides strategic focus, sets priorities, manages change, and develops accountability.
Synchronize IT Marketing Efforts to Accelerate the Digital Business
This document discusses improving collaboration between marketing and IT teams to accelerate digital transformation efforts. It recommends aligning teams and tools to shared goals and objectives. Marketing prioritizes revenue and growth through customers while IT focuses on costs, standards and security. The document introduces a five-level model of marketing-IT maturity, from conflicting to collaborating, and advises assessing the current level to improve. It also suggests synchronizing efforts through a cross-functional framework and clear project processes to optimize roles across functions.
We are different
We're not your typical consultants when it comes to handling your project.
We become one of you, immerse ourselves into your organisation.
We stick with you throughout every phase of the project to ensure it gets delivered correctly and achieves the calculated outcome. That goes as far as doing all the testing and ensuring the system is capable of achieving its intended, contractual throughput.
Crescendus™ | Product Porfolio Divestments
The document discusses how companies should evaluate their product portfolios and prioritize products for divestment or termination by considering factors like customer needs, competition, disruptions, and scalability. It provides tips for companies on how to package non-core assets for divestment through means like spin-offs or IPOs. The document emphasizes that internal politics can obstruct progress in evaluating and divesting non-core products so CEOs should take the lead in managing conflicts.
How design gives business a competitive advantage?
Great design creates a great experience for users that gives businesses a competitive advantage and a long-term value. There are 5 ways to use design thinking to get a competitive advantage - focus on users, clarity about business goals, converting data points into design, design testing and deciding on establishing or hiring design team.
Kristina Roshon Resume
This document is a resume for Kristina N. Roshon, who has over 9 years of experience in procurement and acquisition for the Defense Logistics Agency. She is a Certified Acquisition Professional with a Micro-Purchase Warrant. Her experience includes performing acquisitions, awarding micro-purchases, interpreting regulations, and ensuring supplies meet customer needs on schedule and budget. She has a track record of improving award rates and turnarounds. Her skills include negotiation, vendor relations, inventory analysis, and systems like EBS Portal and Great Plains. Currently she is a Buyer-2nd for the Defense Logistics Agency where she performs acquisition functions and maintains files.
Bussiness plan
This document provides an overview of key components of a business plan, including its purpose and what investors look for. A business plan is a written document that outlines the future activity and operations of an existing or proposed business venture. It includes details about products/services, costs, sales, profits, and serves several purposes such as aligning teams, obtaining investment capital, and use in mergers/acquisitions. When seeking investment, investors will evaluate factors like the market opportunity, competitive advantage, growth strategy, and management team. The document also reviews how to conduct a competitive analysis and identify a sustainable competitive advantage. It concludes by detailing the typical format and sections included in a full business plan.
Poem Framework Due Diligence
The document outlines the POEM framework for conducting due diligence on a business. It defines due diligence as systematically collecting and analyzing relevant business information to form an opinion for an investment decision. The POEM framework evaluates a business across four areas: Proposition, Organization, Economics, and Milestones. Information is gathered from the business on its market analysis, financials, processes, and future strategy to analyze strengths in these four areas and determine investment suitability.
Top Trends Impacting Customer Success in 2020
A discussion of the trends in Customer Success, with practical tips on tools, resources and practices that you can use to build a stronger Customer Success practice in 2020.
Organizational Growth
The document outlines key factors for business growth including turnover, profit, market share, customer satisfaction, and employee satisfaction. It discusses conducting SWOT analyses and focusing on efficiency, expansion, new markets, and diversification to increase turnover. For profit, it emphasizes selecting the right materials, machines, and negotiating skills to control costs. Gaining market share involves analyzing customer segments and implementing targeted action plans. Maintaining customer satisfaction relies on competitive pricing, quality, delivery, service, and assistance. Employee satisfaction stems from a safe, hygienic work environment with incentives, recognition, and opportunities. Investor satisfaction comes from returns, growth and popularity. Leadership requires research, technology, training, responsiveness to opportunities, and maintaining advantages
Creating sustainable Chinese supply-chains
Identifying a methodology to create sustainable supply-chains for mid-sized companies in China and outlining the difference between buying from China and conducting business in China.
www.theabcgroupllc.com
Acuity - Strategy & Business Planning
Acuity Business Consulting Ltd is an independent UK consultancy providing strategy, business development and commercial services to the engineering and construction industries.
Strategy and business planning services include:
- company strategy formulation
- market and sector analysis
- growth and entry strategies
- business plans
- change management
Further information available from:
www.acuity-business.com
enquiries@acuity-business.com
richard.brookfield@acuity-business.com
Building AI strategy in organizations
How to start the journey of Data science in your organizations. Find how to understand the business objectives, AI Frameworks, Methodologies and canvas models to help you depict business potential scenarios for justification.
Research Matters e-brochure
Research Matters provides customized research services for businesses, from quick turnaround projects to long-term strategic collaborations. They focus on delivering pragmatic, insightful research tailored to each client's specific needs and questions. Their team of experienced researchers can help validate business decisions, analyze competitors, identify best practices, develop marketing strategies, and provide objective facts to support sales and business development efforts.
Operation strategy and competitiveness
The document discusses operation and supply strategy. It defines operation strategy as setting policies and plans for using a firm's resources to support its long-term competitive strategy. Operation strategy involves strategic decisions about planning, quality control, and organizing the operations function. It also discusses several competitive dimensions firms consider, including cost, quality, delivery speed and reliability, flexibility, and other product-specific criteria. Firms must decide which dimensions are most critical and focus resources accordingly, as excelling at all dimensions simultaneously is not possible due to trade-offs. The document also outlines frameworks for developing manufacturing and service operation strategies that fit with a firm's overall corporate strategy.
ITIL
The document discusses key concepts from ITIL related to increasing service potential and performance potential. It covers improving the capabilities and resources available to customers, visualizing performance potential to create customer value, conducting strategic audits of services, setting goals for tasks, results and constraints, and defining critical success factors.
More Related Content
What's hot
Nexus inv marketing plan
The document outlines an institutional business development plan with the following key points:
1) The plan focuses on developing sales strategies to target the top 75 prospect list nationally and scheduling meetings with plan sponsors to present investment capabilities.
2) The sales process involves thoroughly researching prospects, tailoring presentations to their interests, and distinguishing the firm with strong returns and service.
3) Key market channels are outlined including characteristics of corporate, public, endowment, and union plans to help guide sales and relationship efforts.
4) Top relationships are identified for various plan types to aid focus on strategic prospects.
Industrial painter redesign
The document proposes redesigning the website for an industrial painting company to better serve industrial warehouse owners, business owners, and blue collar workers. It recommends simplifying the site navigation, prioritizing services, pricing, process, and contact over other sections. The redesign would use a sans-serif font and color palette in a modern, streamlined style to appeal to industrial viewers.
Business Model Canvas
The Business Model Canvas was initially proposed by Alexander Osterwalder based on his earlier work on Business Model Ontology. A business model canvas describes how an enterprise creates, delivers, and captures value for and from its customers. The Business Model Canvas is a strategic management and lean start-up template for developing new or documenting existing business models. Business model canvas is equally popular both in established companies and in start-up. A business model canvas describes how an enterprise creates, delivers, and captures value for an from its customers. During this webinar we will unravel the nine building blocks of business model canvas such as key partnerships, channels, key activities, customer segments, key resources, cost structure, value proposition, revenue streams and customer relationships.
ABL Product Flyer
Celtic Bank offers flexible working capital financing programs including asset-based lines of credit, SBA working capital loans, accounts receivable and inventory financing, non-recourse factoring, and purchase order financing for small businesses. Their programs are secured by accounts receivable and inventory and provide a lower-cost alternative to commercial finance companies. Qualifying businesses must have commercial accounts receivable, good personal credit, a history of profitability or positive earnings, and tangible net worth.
Competency Snapshot: Delivers Added Value to Customers
Having robust content in any talent management solution can either make or break the successful implementation within an organization. Start with a valid competency library.
Gerard Giuliano - Global Channel Partners Summit 2012
The document discusses channel success and what is needed for organizations to be successful channel partners. It outlines some of the challenges faced by both manufacturers and channel partners. It defines what a partnership is and what makes partnerships work well. The document discusses setting the right expectations for success and outlines Kodak's vision and objectives for their channel. It lists the top 10 "must haves" for channel partners to be successful, including having sales capabilities, strategic alignment with the manufacturer, sales expertise, marketing support, market attractiveness, ability to provide service, strong reputation, good product fit, ability to invest, and a competitive advantage.
Business Plan presentation
This document outlines the steps for writing a business plan. It discusses that a business plan provides a roadmap for starting a business and helps think through strategies before opening. The major components include an executive summary, products/services, company overview, marketing research/strategies, operations plan, and financial plan. The steps include researching the purpose, studying the market, establishing a financial model, writing it as a team, making an executive summary, and reviewing the plan. A good business plan sees the whole business, provides strategic focus, sets priorities, manages change, and develops accountability.
Synchronize IT Marketing Efforts to Accelerate the Digital Business
This document discusses improving collaboration between marketing and IT teams to accelerate digital transformation efforts. It recommends aligning teams and tools to shared goals and objectives. Marketing prioritizes revenue and growth through customers while IT focuses on costs, standards and security. The document introduces a five-level model of marketing-IT maturity, from conflicting to collaborating, and advises assessing the current level to improve. It also suggests synchronizing efforts through a cross-functional framework and clear project processes to optimize roles across functions.
We are different
We're not your typical consultants when it comes to handling your project.
We become one of you, immerse ourselves into your organisation.
We stick with you throughout every phase of the project to ensure it gets delivered correctly and achieves the calculated outcome. That goes as far as doing all the testing and ensuring the system is capable of achieving its intended, contractual throughput.
Crescendus™ | Product Porfolio Divestments
The document discusses how companies should evaluate their product portfolios and prioritize products for divestment or termination by considering factors like customer needs, competition, disruptions, and scalability. It provides tips for companies on how to package non-core assets for divestment through means like spin-offs or IPOs. The document emphasizes that internal politics can obstruct progress in evaluating and divesting non-core products so CEOs should take the lead in managing conflicts.
How design gives business a competitive advantage?
Great design creates a great experience for users that gives businesses a competitive advantage and a long-term value. There are 5 ways to use design thinking to get a competitive advantage - focus on users, clarity about business goals, converting data points into design, design testing and deciding on establishing or hiring design team.
Kristina Roshon Resume
This document is a resume for Kristina N. Roshon, who has over 9 years of experience in procurement and acquisition for the Defense Logistics Agency. She is a Certified Acquisition Professional with a Micro-Purchase Warrant. Her experience includes performing acquisitions, awarding micro-purchases, interpreting regulations, and ensuring supplies meet customer needs on schedule and budget. She has a track record of improving award rates and turnarounds. Her skills include negotiation, vendor relations, inventory analysis, and systems like EBS Portal and Great Plains. Currently she is a Buyer-2nd for the Defense Logistics Agency where she performs acquisition functions and maintains files.
Bussiness plan
This document provides an overview of key components of a business plan, including its purpose and what investors look for. A business plan is a written document that outlines the future activity and operations of an existing or proposed business venture. It includes details about products/services, costs, sales, profits, and serves several purposes such as aligning teams, obtaining investment capital, and use in mergers/acquisitions. When seeking investment, investors will evaluate factors like the market opportunity, competitive advantage, growth strategy, and management team. The document also reviews how to conduct a competitive analysis and identify a sustainable competitive advantage. It concludes by detailing the typical format and sections included in a full business plan.
Poem Framework Due Diligence
The document outlines the POEM framework for conducting due diligence on a business. It defines due diligence as systematically collecting and analyzing relevant business information to form an opinion for an investment decision. The POEM framework evaluates a business across four areas: Proposition, Organization, Economics, and Milestones. Information is gathered from the business on its market analysis, financials, processes, and future strategy to analyze strengths in these four areas and determine investment suitability.
Top Trends Impacting Customer Success in 2020
A discussion of the trends in Customer Success, with practical tips on tools, resources and practices that you can use to build a stronger Customer Success practice in 2020.
Organizational Growth
The document outlines key factors for business growth including turnover, profit, market share, customer satisfaction, and employee satisfaction. It discusses conducting SWOT analyses and focusing on efficiency, expansion, new markets, and diversification to increase turnover. For profit, it emphasizes selecting the right materials, machines, and negotiating skills to control costs. Gaining market share involves analyzing customer segments and implementing targeted action plans. Maintaining customer satisfaction relies on competitive pricing, quality, delivery, service, and assistance. Employee satisfaction stems from a safe, hygienic work environment with incentives, recognition, and opportunities. Investor satisfaction comes from returns, growth and popularity. Leadership requires research, technology, training, responsiveness to opportunities, and maintaining advantages
Creating sustainable Chinese supply-chains
Identifying a methodology to create sustainable supply-chains for mid-sized companies in China and outlining the difference between buying from China and conducting business in China.
www.theabcgroupllc.com
Acuity - Strategy & Business Planning
Acuity Business Consulting Ltd is an independent UK consultancy providing strategy, business development and commercial services to the engineering and construction industries.
Strategy and business planning services include:
- company strategy formulation
- market and sector analysis
- growth and entry strategies
- business plans
- change management
Further information available from:
www.acuity-business.com
enquiries@acuity-business.com
richard.brookfield@acuity-business.com
Building AI strategy in organizations
How to start the journey of Data science in your organizations. Find how to understand the business objectives, AI Frameworks, Methodologies and canvas models to help you depict business potential scenarios for justification.
Research Matters e-brochure
Research Matters provides customized research services for businesses, from quick turnaround projects to long-term strategic collaborations. They focus on delivering pragmatic, insightful research tailored to each client's specific needs and questions. Their team of experienced researchers can help validate business decisions, analyze competitors, identify best practices, develop marketing strategies, and provide objective facts to support sales and business development efforts.
What's hot (20)
Competency Snapshot: Delivers Added Value to Customers
Competency Snapshot: Delivers Added Value to Customers
Gerard Giuliano - Global Channel Partners Summit 2012
Gerard Giuliano - Global Channel Partners Summit 2012
Synchronize IT Marketing Efforts to Accelerate the Digital Business
Synchronize IT Marketing Efforts to Accelerate the Digital Business
How design gives business a competitive advantage?
How design gives business a competitive advantage?
Similar to Managing outsource IT contracts - Strategic imperatives
Operation strategy and competitiveness
The document discusses operation and supply strategy. It defines operation strategy as setting policies and plans for using a firm's resources to support its long-term competitive strategy. Operation strategy involves strategic decisions about planning, quality control, and organizing the operations function. It also discusses several competitive dimensions firms consider, including cost, quality, delivery speed and reliability, flexibility, and other product-specific criteria. Firms must decide which dimensions are most critical and focus resources accordingly, as excelling at all dimensions simultaneously is not possible due to trade-offs. The document also outlines frameworks for developing manufacturing and service operation strategies that fit with a firm's overall corporate strategy.
ITIL
The document discusses key concepts from ITIL related to increasing service potential and performance potential. It covers improving the capabilities and resources available to customers, visualizing performance potential to create customer value, conducting strategic audits of services, setting goals for tasks, results and constraints, and defining critical success factors.
Module 2.pptx
The document discusses achieving strategic fit between a company's competitive strategy and supply chain strategy. It explains that strategic fit requires the two strategies to have aligned goals and for the competitive strategy and all functional strategies to work together cohesively. It also discusses understanding customer demand uncertainty and a company's supply chain capabilities to efficiently meet that demand. The bullwhip effect, where demand forecasting errors are amplified as they move up the supply chain, is also covered.
Strategic Partnerships and Alliances
Nicholas Dean discusses how strategic partnerships and alliances can provide benefits to agencies and their clients. Partnering with complementary companies allows agencies to offer more services without developing new divisions internally. It provides clients with a total solution from a single source more quickly. To be successful, partnerships require trust between companies that share values and clear expectations about each party's contributions and benefits. Regular communication is also important to facilitate collaboration.
Customer Relationship Management (With examples)
CRM is a competitive strategy and process of acquiring, reacting and partnering with selective customers to create superior value for the company and the customer.
Secrets of Customer Onboarding
The document discusses best practices for customer onboarding and loyalty. It recommends establishing key account planning as the first step, which involves tiering accounts and developing plans that include an overview of the client's business and goals. It also stresses the importance of understanding the client, consistently delivering results, and acting in the client's best interests. Additional tips include developing organizational competencies around areas like sales, service delivery, and operations. The document provides a framework for the customer onboarding process, breaking it into the proposal, onboarding, and relationship management phases. It emphasizes beginning onboarding activities like conflict checks during the sales process.
The Loyalty Effect
Fred Reichheld argues that customer loyalty is key to business growth and profitability. His research found that most companies lose half their customers every 5 years, employees every 4 years, and investors within a year. This disloyalty stunts company growth by 25-50%. Reichheld's loyalty-based management strategy focuses on building superior customer value, finding the right customers and employees, and earning their loyalty through quality products and service. When implemented successfully, this approach leads to increased revenues and market share, sustainable growth, and a cost advantage through higher productivity.
Efficient Best PRO service in Dubai .pptx
Discover unparalleled excellence with the best Pro service in Dubai! Our professional services in Dubai redefine efficiency, compliance, and growth. Tailored solutions, expert guidance, and a commitment to excellence make us your ideal business partner. Navigate success seamlessly with our comprehensive suite of services.
Innovation Outsourcing Part 1 - Boosting Innovation Success
A consulting firm recommends aligning a service provider's full capabilities with a client's needs to boost innovation. A service provider often has decades of experience across multiple clients, giving them insights into emerging trends, competitors' strategies, and industry standards that exceeds a client's own expertise. Outsourcing through lowest-bid approaches limits benefits, while a "source-of-knowledge" model shares challenges and strategies between client and provider to support the most effective solutions. Perfectly aligning expertise and insights between the two partners can maximize innovation success.
Customer value and Satisfaction
Creating customer value is the driving force behind a company's goals, and identifying the appropriate customer value measure is not an easy task. Adding services, relationships, and experiences differentiates company offerings in the market. No real customer value exists without a close relationship with customers to understand their needs and provide sophisticated customer interactions.
Developing Strategic and Tactical Plans and Subcontracting,.pptx
The document discusses strategies, tactics, subcontracting, pricing, and talent acquisition and development for consultancy. It defines strategy as a plan to achieve goals and tactics as specific actions to carry out strategies. Subcontracting involves bringing in outside companies to perform specific contract tasks. Pricing models in consultancy include hourly rates, project-based pricing, and value-based pricing. Developing and acquiring talent is important for consultancy through identifying skills, developing employees, and attracting top talent through employer branding and networking.
Utsav Mahendra : Organizing for Service Leadership
1) Firms must balance being customer-led with having a longer term, market oriented focus to understand latent customer needs and competitors. 2) The Service Profit Chain shows how internal employee satisfaction and productivity are linked to external customer satisfaction and loyalty, driving revenue growth and profitability. 3) Top management must integrate the marketing, operations, and human resources imperatives to balance customer, employee, and company needs for service excellence.
Building a Business Model
Speaker: Don Duval, Vice President, Business Services, MaRS
Using a case study example, Don discusses the importance of understanding and refining your business model in order to grow your business and maintain a sustainable competitive advantage in the marketplace.
Part of the MaRS CIBC Presents Entrepeneurship 101 lecture series: http://www.marsdd.com/ent101
Utsav Mahendra : Organizing for Service Leadership
This document discusses leadership and organizational strategies for service-oriented businesses. It covers topics such as being customer-led versus market-oriented, the service profit chain linking employee and customer satisfaction to profits, integrating marketing, operations, and human resources functions, and achieving service leadership. The key is pursuing customer satisfaction while not being led solely by current customers, understanding latent customer needs, and having employee loyalty drive productivity and satisfaction.
Becoming demanddriven
This document provides an overview of Procter & Gamble's efforts to implement a consumer-focused supply network. It discusses how changing consumer and retailer expectations necessitate more agile, demand-driven supply chains. P&G aims to shift from forecast-based production to producing to actual consumer demand. The key aspects of P&G's consumer-driven supply network approach are reliable service, agile demand-driven supply, and affordable differentiation. The document outlines steps P&G is taking to change its culture and relationships to become more externally focused on consumers and customers. It also discusses initiatives to build internal capabilities to better synchronize information and operations across the supply chain.
The Discipline of Customer Development
This document discusses the discipline of customer development. It covers key concepts like value disciplines, customer intimacy, and operational excellence. It also outlines the phases of customer discovery including design, experimentation, and data mining. Additional sections provide guidance on testing hypotheses with customers, developing customer value propositions, prospecting and managing the sales pipeline, conducting effective presentations that address objections, and strategies for post-purchase management. The overall document serves as a guide to understanding and applying the principles of customer-centric business development.
Actus International
Actus helps technology organisations to find new clients. Actus offers global demand generation services to technology companies of any size, from start-ups to corporations
How to implement a strategic IT vendor management program
CIO's and their IT leadership teams should focus more time on a strategic IT vendor management program. After doing this for 8 years by conducting annual IT vendor days and implementing World Class IT principles, I decided to share what has worked and why it is important in the transition to becoming strategic business partners.
408 MARKETING STRATEGY UNIT 5
This document discusses key concepts related to customer retention strategies. It defines customer retention as the capability of a business to have customers purchase its products or services over a specified time period. The document outlines major stages of customer retention including welcome cycles, upselling, cross-selling and renewal. It also discusses an alternative model of viewing customer loyalty and retention through the lens of customer loyalty and continuous purchasing. Measuring and improving customer retention rates is important for business profitability.
Hybrid Model
This document discusses strategic planning and management. It covers environmental scanning, developing a strategic vision and mission, setting strategic objectives, crafting strategies, strategy execution, and strategy evaluation. The key points are:
1) It identifies strengths, weaknesses, opportunities, and threats in the external and internal environment.
2) Developing a strategic vision concerns where the firm is going, while the mission concerns what the business does and its purpose.
3) Strategic objectives should be specific, measurable, attainable, realistic, and time-bounded.
4) Crafting strategies addresses balancing organizational ideals with implementation realities.
5) Strategy execution involves visualizing the strategy, measuring performance, and reporting progress.
Similar to Managing outsource IT contracts - Strategic imperatives (20)
Innovation Outsourcing Part 1 - Boosting Innovation Success
Innovation Outsourcing Part 1 - Boosting Innovation Success
Developing Strategic and Tactical Plans and Subcontracting,.pptx
Developing Strategic and Tactical Plans and Subcontracting,.pptx
Utsav Mahendra : Organizing for Service Leadership
Utsav Mahendra : Organizing for Service Leadership
Utsav Mahendra : Organizing for Service Leadership
Utsav Mahendra : Organizing for Service Leadership
How to implement a strategic IT vendor management program
How to implement a strategic IT vendor management program
More from Ronald Bartels
Implementing a modern Fusion Centre
The document discusses implementing a Fusion Centre using a hexagon model with six Tiger Teams based on the Apollo program. The six teams are: MiM (major incident manager), Echo (stakeholder communications), Delta (diagnostics), Romeo (repair), Whisky (workarounds), and Bravo (business continuity). The Alpha team conducts a post-incident analysis. This structured approach aims to efficiently mitigate cybersecurity incidents by matching skills to roles and preventing bottlenecks. Fusion Broadband is an SD-WAN service provider that won the 2020 IBM Beacon Award for outstanding infrastructure services.
NSA advisory about state sponsored cybersecurity threats
Chinese state-sponsored cyber actors exploit publicly known vulnerabilities in popular software to gain access to networks. The document lists vulnerabilities in products like Pulse Secure VPNs, F5 BIG-IP, Citrix ADC and Gateway, Microsoft Windows, and others that are being actively exploited. It is critical for network defenders to prioritize patching known vulnerabilities and implementing mitigations like disabling unnecessary services and enabling robust logging.
The reasons why your business cannot afford to be offline
Financial benefits of being online justifies the cost of implementing Fusion’s award-winning solution.
Contact us at sales@fusionbroadband.co.za
RADWIN, software defined wide area network, Press Release
Business customers can now use RADWIN FWA to increase capacity and secure service availability over SD-WAN
Infrastructure management presented to GPNOG (Updated)
This was a presentation given to GPNOG-3 about using a VPN concentrator to securely manage your infrastructure with a Mikrotiks as an example.
Infrastructure management using a VPN Concentrator
Using a softether VPN concentrator to manage networking infrastructure. This slidedeck was presented at GPNOG.
Problem management foundation - Introduction
Problem management is typically defined as an aggregated process that analyses issues within an organisation and provides causation to adverse events and situations.
A key element is how a major incident is handled as this is one of the most crucial processes for an enterprise. A major incident which is one with a significant negative business consequences needs to be handled with a well defined process which is not currently clearly defined in existing methodologies.
This course addresses how an enterprise, with a focus on IT, needs to handle the major incident process which includes those outages and failures that are on the immediate horizon of any enterprise.
It also deals with the aspects of dealing with problems with an organization in a generic fashion including supporting methodologies and processes.
Problem management foundation - Overview
An overview of crisis management
What is crisis management
Entities involved in crisis management
Incidents, problems and Major incidents (in an ITIL context)
Vital Business Functions
Problem management foundation - Perceptions
The document discusses the importance of managing perception during a crisis through shared language and transparency. It emphasizes that establishing trust with stakeholders is key, which can be done by (1) ensuring everyone uses the same language to communicate, (2) providing transparent metrics and dashboards, and (3) being prepared, acting with urgency, focusing on known facts, careful communication, and consistency across all channels during a crisis.
Problem management foundation - Engineering
This document discusses engineering strategies to avoid a crisis, including redundancy, resilience, fail-over, and documentation. It defines these terms and provides examples. Redundancy requires alternative components, resilience allows components to continue operating after failures, and fail-over enables switching between components without interruption. Documentation is important to have before a crisis to understand systems, processes, and avoid time wasted creating documentation during a crisis. The document stresses the importance of planning, documentation, and structured implementation to avoid potential crises.
Problem management foundation - Tiger teams
Tiger Teams are groups of experts assigned to investigate and solve technical and systemic problems. They were first used in the early years of space flight and helped solve problems during the Apollo program. The Hexagon model outlines 6 teams (MiM, Echo, Delta, Romeo, Whisky, Bravo, Alpha) that each have distinct responsibilities in investigating and resolving major incidents, such as diagnosing issues, executing repairs, implementing workarounds, ensuring business continuity, and analyzing the root causes after the incident is resolved.
Problem management foundation - Lifecycle
- The Major incident process
- The importance of Time
- Detection
- Diagnosis
- Checklists
- Workarounds
Problem management foundation - Tools
The document discusses various tools that can be used for crisis management, including:
- Network monitoring tools to check network health and issues
- Tools for monitoring hosts that collect statistics on processor, memory, disk, and network interface usage
- Network troubleshooting tools like Wireshark to examine packets during issues
- Root cause analysis tools like fishbone diagrams and the 5 whys method to identify causes of problems
- Documentation tools to create and store information in a knowledge base for future reference during crises.
Problem management foundation - Analysing
The document discusses analyzing major incidents, classifying incidents, and learning lessons. It provides tools and frameworks for:
1) Analyzing the root causes of major incidents and problems highlighted in the response.
2) Successfully categorizing incidents to find solutions, route to correct teams, gather data, build knowledge, and improve efficiency.
3) Classifying operational outages based on priority, urgency, operations impact, scope, and analyzing service period and consequences.
4) Integrating approaches across problems and methodologies to achieve excellence through detailed major incident methodology.
Problem management foundation Simulation
Pilots are trained on simulators because they can not afford to deal with life threatening events in the air by way of experimentation
The diligence applied in the aviation industry is seldom duplicated with Information Technology being a case in point
Simulation is crucial to the successful resolution of a crisis
A disaster recovery test is an example of a simulation involving crisis management
The simulation exercises should cover
Media communications
Being able to avoid inconsistent communications
Social media interactions
Desktop exercises
Full blown scenario simulations (replay of known errors)
Co-ordination of all stakeholders
Problem management foundation - IT risk
Meerkats watch for predators and other threats to warn their group. In the workplace, risks like problems must be evaluated and mitigated. An IT risk management methodology should be adopted to assess which problems need prioritized solutions. The Toyota logo represents customers, products, and technological progress, relevant areas in any risk landscape. A matrix model analyzes the intersections of people, processes, and technologies where strengths, weaknesses, threats, and opportunities reside.
Problem management foundation - Continious improvement
- Learnings from TPS
- Training and certification
- Pareto – 80/20 rule
- Assessments – escalation and grading
Problem management foundation - Mission control
- History of Mission Control
- Establishing a CMOC (Crisis Management Operations Centre)
- What about a NOC (Network Operations Centre)?
Problem management foundation - Significant havoc in technology
This document discusses how complex systems fail and the relationship between minor and major incidents. It presents Dr. Richard Cook's work on how complex systems fail through multiple small failures, rather than single points of failure. It also discusses the "incident pyramid" and "iceberg" models which show that minor incidents that go unreported can still contribute to significant incidents. The key ideas are that viewing failures holistically is important, failures are not always predictable, and human operators play a dual role in both operating and defending systems.
Problem management foundation Budget
Deming wheel: Made popular by Dr W. Edwards Deming, based on work by Shewhart.
Concepts originate from scientific method and the works of Bacon.
Plan to improve service management by determining what is going wrong (that is identify the problems), and then suggest resolutions.
Do changes designed to solve the problems on a small and incremental scale first. This minimizes disruption to Live while testing whether the changes are workable
More from Ronald Bartels (20)
NSA advisory about state sponsored cybersecurity threats
NSA advisory about state sponsored cybersecurity threats
The reasons why your business cannot afford to be offline
The reasons why your business cannot afford to be offline
RADWIN, software defined wide area network, Press Release
RADWIN, software defined wide area network, Press Release
Infrastructure management presented to GPNOG (Updated)
Infrastructure management presented to GPNOG (Updated)
Infrastructure management using a VPN Concentrator
Infrastructure management using a VPN Concentrator
Problem management foundation - Continious improvement
Problem management foundation - Continious improvement
Problem management foundation - Significant havoc in technology
Problem management foundation - Significant havoc in technology
Recently uploaded
Addiction to Winning Across Diverse Populations.pdf
A anaysis dedicated to identify the addiction on winniing by diverse population
12 steps to transform your organization into the agile org you deserve
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Healthy economic development requires properly managing the banking industry of any
country. Along with state-owned banks, private banks play a critical role in the country's economy.
Managers in all types of banks now confront the same challenge: how to get the utmost output from
their employees. Therefore, Performance appraisal appears to be inevitable since it set the
standard for comparing actual performance to established objectives and recommending practical
solutions that help the organization achieve sustainable growth. Therefore, the purpose of this
research is to determine the effect of performance appraisal on employee motivation and retention.
Chart--Time Management.pdf How to time is spent
Time management is foundation for any successful activity.
20240608 QFM019 Engineering Leadership Reading List May 2024
Everything I found interesting about Engineering Leadership in May 2024
Conflict resololution,role of hr in resolution
Conflict resolution techniques in modern day organizations is critical for overall productivity
The Management Guide: From Projects to Portfolio
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
innovation in nursing practice, education and management.pptx
MSc nursing 2 nd year Government college of nursing Rajnandgaon Chhattisgarh
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Is Agile dead? It depends on what you mean by 'Agile'. If you mean that the organizations are not getting the promised benefits because they were focusing too much on the team-level agile "ways of working" instead of systemic global improvements -- then we are in agreement. It is a misunderstanding of Agility that led us down a dead-end. At Org Topologies, we see bright sparks -- the signs of the 'second wave of Agile' as we call it. The emphasis is shifting towards both in-team and inter-team collaboration. Away from false dichotomies. Both: team autonomy and shared broad product ownership are required to sustain true result-oriented organizational agility. Org Topologies is a package offering a visual language plus thinking tools required to communicate org development direction and can be used to help design and then sustain org change aiming at higher organizational archetypes.
Ganpati Kumar Choudhary Indian Ethos PPT.pptx
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Team Building and TUCKMANS MODEL Explained
A team is a group of individuals, all working together for a common purpose. This Ppt derives a detail information on team building process and ats type with effective example by Tuckmans Model. it also describes about team issues and effective team work. Unclear Roles and Responsibilities of teams as well as individuals.
Enriching engagement with ethical review processes
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Strategic Org Design with Org Topologies™
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
All the Small Things - XP2024 Bolzano/Bozen
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
一比一原版(QU毕业证)皇后大学毕业证如何办理
QU本科学位证成绩单【微信95270640】《皇后大学毕业证书原版制作QU成绩单》【Q微信95270640】《仿制QU毕业证成绩单皇后大学学位证书pdf电子图》，A.为什么留学生需要操作留信认证?
留信认证全称全国留学生信息服务网认证,隶属于北京中科院。①留信认证门槛条件更低,费用更美丽,并且包过,完单周期短,效率高②留信认证虽然不能去国企,但是一般的公司都没有问题,因为国内很多公司连基本的留学生学历认证都不了解。这对于留学生来说,这就比自己光拿一个证书更有说服力,因为留学学历可以在留信网站上进行查询!
B.为什么我们提供的毕业证成绩单具有使用价值？
查询留服认证是国内鉴别留学生海外学历的唯一途径，但认证只是个体行为，不是所有留学生都操作，所以没有办理认证的留学生的学历在国内也是查询不到的，他们也仅仅只有一张文凭。所以这时候我们提供的和学校颁发的一模一样的毕业证成绩单，就有了使用价值。
实体公司，专业可靠，办理加拿大毕业证|办美国成绩单|做德国文凭学历认证|办新西兰学位证，办澳洲文凭认证，办留信网认证（网上可查，实体公司，专业可靠）铸就十年品质！信誉！实体公司！
文凭办理流程：
1客户提供办理信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：微信95270640我们有专业老师帮你查询）；
2开始安排制作毕业证成绩单电子图；
3毕业证成绩单电子版做好以后发送给您确认；
4毕业证成绩单电子版您确认信息无误之后安排制作成品；
5成品做好拍照或者视频给您确认；
6快递给客户（国内顺丰国外DHLUPS等快读邮寄）。
7完成交易删除客户资料
高精端提供以下服务：
一：皇后大学皇后大学毕业证文凭证书全套材料从防伪到印刷水印底纹到钢印烫金
二：真实使馆认证（留学人员回国证明）使馆存档
三：真实教育部认证教育部存档教育部留服网站可查
四：留信认证留学生信息网站可查
五：与学校颁发的相关证件1:1纸质尺寸制定（定期向各大院校毕业生购买最新版本毕,业证成绩单保证您拿到的是鲁昂大学内部最新版本毕业证成绩单微信95270640）
A.为什么留学生需要操作留信认证?
留信认证全称全国留学生信息服务网认证,隶属于北京中科院。①留信认证门槛条件更低,费用更美丽,并且包过,完单周期短,效率高②留信认证虽然不能去国企,但是一般的公司都没有问题,因为国内很多公司连基本的留学生学历认证都不了解。这对于留学生来说,这就比自己光拿一个证书更有说服力,因为留学学历可以在留信网站上进行查询!
B.为什么我们提供的毕业证成绩单具有使用价值？
查询留服认证是国内鉴别留学生海外学历的唯一途径但认证只是个体行为不是所有留学生都操作所以没有办理认证的留学生的学历在国内也是查询不到的他们也仅仅只有一张文凭。所以这时候我们提供的和学校颁发的一模一样的毕业证成绩单就有了使用价值。娃拒绝父亲送说往车上一躺就等着下车决无丢失的道理有手机在身联系也方便再说他都岁了还有大半车的小伙伴相伴他不怕在父亲千叮咛万嘱咐中山娃依依不舍地爬上车朝窗外不住地挥手别了父亲别了父亲的城别了我的暑假生活我的城市生活望着窗外挥舞的大手还有那张微驼的背一向坚强的山娃禁不住泪如雨下当我坐下来想写这封信时“感恩两字在我脑海中回旋很幸运我有这样的机会能将埋在心底深深的感激之情得以表达从婴儿的“哇哇坠地到哺育听
Comparing Stability and Sustainability in Agile Systems
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Recently uploaded (20)
Addiction to Winning Across Diverse Populations.pdf
Addiction to Winning Across Diverse Populations.pdf
12 steps to transform your organization into the agile org you deserve
12 steps to transform your organization into the agile org you deserve
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
20240608 QFM019 Engineering Leadership Reading List May 2024
20240608 QFM019 Engineering Leadership Reading List May 2024
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Enriching engagement with ethical review processes
Enriching engagement with ethical review processes
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Sethurathnam Ravi: A Legacy in Finance and Leadership
Sethurathnam Ravi: A Legacy in Finance and Leadership
Comparing Stability and Sustainability in Agile Systems
Comparing Stability and Sustainability in Agile Systems
Managing outsource IT contracts - Strategic imperatives
- 3. Strategic imperatives Service provider • Commercially viable • Economies of scale • Align to the strategy of that product or service • Upside->upsell opportunity • Leverage existing knowledge base and resources • Create new opportunities • Enhance reputation • Long term partnership • Leverage investment
- 4. Strategic imperatives for the customer • Understanding the product you are buying • Makes commercial sense • Quality • Secure • Redundant • Meets requirements • Service – deliver what was promised • Aligned to core purposes • Measure quality and speed of delivery • Leverage investment • Consistency of service
- 5. Strategic imperatives for the Customer • Fulfil a need you don’t want to service yourself • Flexibility in the engagement model • Understand the benefits to be derived • Strategic partnership
- 6. Review strategic imperatives Outcomes • Familiar with the reasons various parties enter into contracts • Best understand how a partnership can be nurtured