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Problem management foundation - IT risk
Meerkats watch for predators and other threats to warn their group. In the workplace, risks like problems must be evaluated and mitigated. An IT risk management methodology should be adopted to assess which problems need prioritized solutions. The Toyota logo represents customers, products, and technological progress, relevant areas in any risk landscape. A matrix model analyzes the intersections of people, processes, and technologies where strengths, weaknesses, threats, and opportunities reside.
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Problem management foundation - IT risk
- 1. 14. it risklandscape
- 2. ProblemManagementFoundation Objectives • The meerkatsand risk • The Toyota logo • DA matrix
- 3. ProblemManagementFoundation Risk • Meerkats havea sentinel or lookout role performed by non-breeding members of the community. They watch for possible predators and other potential threats to the community. This behaviour is also called the raised guarding position. This position rotates amongst different members of the group in no particular order or structure. Sentinels are usually around when the group is foraging away from the burrow. The meerkat on the lookout will sound an alarm by producing a distinct bark. This allows the offspring to escape inside the burrows and under protection of adults.Meerkats are aware that life is full of risks, like cobra's and eagles and thus plan to mitigate those risks. In the workplace a person cannot be ignorant about the risks associated with problems occurring. Evaluate what you have done to mitigate those risks!
- 4. Addressing the ITrisk management landscape
- 5. ProblemManagementFoundation Risk • It iscrucial to be able mitigate the risk associated with problems and thus an established risk analysis methodology needs to be adopted and utilized. How will we know if the problem is required to be solved or not? • How will we know which problems need to be worked on and prioritized over others? • The risk assessment methodology needs to cover the landscape – refer the TOYOTA logo
- 6. ProblemManagementFoundation The three ellipses Thereare three ellipses visible in the company’s logo. Each ellipse represents the heart of the customer, the heart of the product and the heart of technological progress.
- 7. ProblemManagementFoundation The IT landscape/ DA matrix A matrix of overlapping areas with the areas being people, process and technology. Many practitioners concentrate on a single block but then that only addresses a small area of risk that will be mitigated. Each block has a present and future: • Threat • Opportunity These are underpinned by perceived: • Strengths • Weaknesses These blocks can be viewed as there own SWOT (see example SWOT template) Areas Disciplines
- 8. ProblemManagementFoundation Disciples of riskin the IT landscape To be able to highlight threats in each area of the IT landscape there are three attributes that can be used on focus on: • Confidentiality. Information and services is accessible only to those authorized (unauthorized disclosure)(loss) • Integrity. Safeguarding the accuracy and completeness of information and services (unauthorized modification or misuse)(error) • Availability. Authorized customers have access to the information and services when require (destruction)(failure) derived from CRAMM
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- 10. ProblemManagementFoundation An example SWOTtemplate S W O T
- 11. ProblemManagementFoundation Rapid risk assessment •Rapid framework • Provide a mechanism process threats using lights, camera and action methodology derived from CRAMM and ITIL Landscape / metric Description Type Assessment* Value Vulnerablity Assessment* Value Threat Risk level Control Countermeasures Decision Mitigation Responsibility Relevant policy PC Describe the risk (will maintain intellectual property) Confidentiality Confidential 3 Loss Moderate 2 6 Medium Not applicable Provide countermeasures Control & countermeasure Insufficent Not applicable PI Describe the risk (sufficiently trained) Integrity Moderate 2 Errors Significant 3 6 Medium Not applicable Provide countermeasures On hold Partial Not applicable PA Describe the risk (right seats on the bus) Availablity Negligible 0 Failures High 4 0 Low Not applicable Provide countermeasures Control & countermeasure Majority Not applicable OC Describe the risk (engineered not to leak) Confidentiality Secure 4 Loss Moderate 2 8 Medium Not applicable Provide countermeasures Control & countermeasure Insufficent Not applicable OI Describe the risk (without ambiquity) Integrity Catastrophic 4 Errors Significant 3 12 High Not applicable Provide countermeasures Control & countermeasure Partial Not applicable OA Describe the risk (repeatable) Availablity Mandatory 4 Failures High 4 16 High Not applicable Provide countermeasures Control & countermeasure Majority Not applicable TC Describe the risk (system information protection requirements) Confidentiality Secure 4 Loss Moderate 2 8 Medium Substitute Provide countermeasures Control & countermeasure Insufficent Not applicable TI Describe the risk (system validation requiremenst) Integrity Catastrophic 4 Errors Significant 3 12 High Not applicable Provide countermeasures Control & countermeasure Partial Not applicable TA Describe the risk (system uptime requirements) Availablity Negligible 0 Failures High 4 0 Low Not applicable Provide countermeasures Control & countermeasure Majority Not applicable Evaluation People Process Technology Mitigation ActionLights Camera Impact (consequence of event) Vulnerablity (liklihood of occurrence) Analysis
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- 13. ProblemManagementFoundation Process (lights, camera,action) • Lights. List all of the dangers or possible situations associated with the event activity that may expose services or information to threats. List these in the template. Use experts or experienced people to advise you on your risk assessment. • Camera. Rate or assess what the vulnerability (likelihood) is of services and information being exposed to threats and what the impact (consequences) could be as a result of the threat occurring. • Action. Identify what practical measures could be put in place to eliminate or reduce the likelihood of the threat occurring. This is where changes are made to the event to reduce the risks. Use the hierarchy of control system to minimise or eliminate threats by putting in place potential to manage the threats once you have assessed their risk level.
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- 18. ProblemManagementFoundation Impact (consequence ofevent) • Catastrophic • Multiple deaths, escalated and debilitating costs, adverse media coverage • Major • Serious health impacts for people or permanent disability, severe costs incurred, widespread media coverage • Moderate • Rehabilitation required for injured persons, costs incurred, media and community concerned • Low • Injuries resulting in lost time and claims, some costs incurred, minor isolated concerns raised by stakeholders, customers • Negligible • Persons requiring first aid, insignificant costs incurred, minimum impact to reputation
- 19. ProblemManagementFoundation Vulnerability (likelihood ofoccurrence) • High • It is expected to occur in most circumstances, availability required (excluding scheduled maintenance), there is a strong likelihood or danger of reoccurrence • Significant • Similar dangers have been recorded on a regular basis, availability recovered in minutes, considered that it is likely that the event could occur • Moderate • Availability recovered in hours, incidents or dangers have occurred infrequently in the past • Low • Very few known incidents of occurrence, availability recovered in days, has not occurred yet, but it could occur sometime • Negligible • No known or recorded incidents of occurrence, remote chance, may only occur in exceptional circumstance
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- 21. ProblemManagementFoundation Controls • Eliminate (thethreat) • Remove or stop the threat if possible, remove the cause or source of the threat, by eliminating the machine, task or work process. If this is not practical, then substitute. • Substitute (the process) • Use a less problematic process. If this is not practical, then engineer. • Engineer (change the technology) • Introduce different technology. Improve maintenance procedures. If this is not practical, then: • Isolate • Separate or isolate the threat from people by relocation or by changing the operation. If this is not practical, then administer • Administer • Design and communicate written or verbal procedures that prevent the threat from occurring. If this is not practical, then protect • Protect • Provide protect measures appropriate to the risk. Provide training information and supervision to ensure that the measures will be effective and efficient.
- 22. ProblemManagementFoundation Decision • Control &countermeasures • Determine what controls are currently in place and which are appropriate to use in relation to mitigation of issues which are likely to occur. • Risk transference • Transferring the cost of the risk occurring to another party such as an insurer • Risk acceptance • Accepting a risk without implementing any mitigating measures • Risk avoidance • Disabling or stopping the activity which contributes most to the risk potentially occurring.
- 23. ProblemManagementFoundation Risk (special case)– Information Security
- 24. ProblemManagementFoundation Review IT Risk involvesall aspects of human behaviour as well as systematic structures and technology.
Editor's Notes
- #4 Meerkats have a sentinel or lookout role performed by non-breeding members of the community. They watch for possible predators and other potential threats to the community. This behaviour is also called the raised guarding position. This position rotates amongst different members of the group in no particular order or structure. Sentinels are usually around when the group is foraging away from the burrow. The meerkat on the lookout will sound an alarm by producing a distinct bark. This allows the offspring to escape inside the burrows and under protection of adults.Meerkats are aware that life is full of risks, like cobra's and eagles and thus plan to mitigate those risks. In the workplace a person cannot be ignorant about the risks associated with problems occurring. Evaluate what you have done to mitigate those risks!
- #5 Addressing the IT risk management landscape
- #6 It is crucial to be able mitigate the risk associated with problems and thus an established risk analysis methodology needs to be adopted and utilized. How will we know if the problem is required to be solved or not? How will we know which problems need to be worked on and prioritized over others? The risk assessment methodology needs to cover the landscape – refer the TOYOTA logo
- #7 There are three ellipses visible in the company’s logo. Each ellipse represents the heart of the customer, the heart of the product and the heart of technological progress.
- #8 A matrix of overlapping areas with the areas being people, process and technology. Many practitioners concentrate on a single block but then that only addresses a small area of risk that will be mitigated. Each block has a present and future: Threat Opportunity These are underpinned by perceived: Strengths Weaknesses These blocks can be viewed as there own SWOT (see example SWOT template)
- #9 To be able to highlight threats in each area of the IT landscape there are three attributes that can be used on focus on: Confidentiality. Information and services is accessible only to those authorized (unauthorized disclosure)(loss) Integrity. Safeguarding the accuracy and completeness of information and services (unauthorized modification or misuse)(error) Availability. Authorized customers have access to the information and services when require (destruction)(failure) derived from CRAMM
- #10 Reference: https://lnkd.in/e3Wu8hc
- #11 SWOT
- #12 Download from www.deesmith.co.za Under Resources Tools, Rapid Risk Assessment Tool
- #13 Lights, camera, action
- #14 Lights. List all of the dangers or possible situations associated with the event activity that may expose services or information to threats. List these in the template. Use experts or experienced people to advise you on your risk assessment. Camera. Rate or assess what the vulnerability (likelihood) is of services and information being exposed to threats and what the impact (consequences) could be as a result of the threat occurring. Action. Identify what practical measures could be put in place to eliminate or reduce the likelihood of the threat occurring. This is where changes are made to the event to reduce the risks. Use the hierarchy of control system to minimise or eliminate threats by putting in place potential to manage the threats once you have assessed their risk level.
- #15 Lights
- #16 Camera
- #17 Camera
- #18 Camera
- #19 Catastrophic Multiple deaths, escalated and debilitating costs, adverse media coverage Major Serious health impacts for people or permanent disability, severe costs incurred, widespread media coverage Moderate Rehabilitation required for injured persons, costs incurred, media and community concerned Low Injuries resulting in lost time and claims, some costs incurred, minor isolated concerns raised by stakeholders, customers Negligible Persons requiring first aid, insignificant costs incurred, minimum impact to reputation
- #20 High It is expected to occur in most circumstances, availability required (excluding scheduled maintenance), there is a strong likelihood or danger of reoccurrence Significant Similar dangers have been recorded on a regular basis, availability recovered in minutes, considered that it is likely that the event could occur Moderate Availability recovered in hours, incidents or dangers have occurred infrequently in the past Low Very few known incidents of occurrence, availability recovered in days, has not occurred yet, but it could occur sometime Negligible No known or recorded incidents of occurrence, remote chance, may only occur in exceptional circumstance
- #21 Action
- #22 Eliminate (the threat) Remove or stop the threat if possible, remove the cause or source of the threat, by eliminating the machine, task or work process. If this is not practical, then substitute. Substitute (the process) Use a less problematic process. If this is not practical, then engineer. Engineer (change the technology) Introduce different technology. Improve maintenance procedures. If this is not practical, then: Isolate Separate or isolate the threat from people by relocation or by changing the operation. If this is not practical, then administer Administer Design and communicate written or verbal procedures that prevent the threat from occurring. If this is not practical, then protect Protect Provide protect measures appropriate to the risk. Provide training information and supervision to ensure that the measures will be effective and efficient.
- #23 Control & countermeasures Determine what controls are currently in place and which are appropriate to use in relation to mitigation of issues which are likely to occur. Risk transference Transferring the cost of the risk occurring to another party such as an insurer Risk acceptance Accepting a risk without implementing any mitigating measures Risk avoidance Disabling or stopping the activity which contributes most to the risk potentially occurring.
- #24 Information Security
- #25 Review