Stryker Medical
joegerstandt.com
     twitter.com/joegerstandt
linkedin.com/in/joegerstandt
  facebook.com/joegerstandt
   youtube.com/joegerstandt
       joegerstandt.com/blog
           slideshare.net/joeg
MT
engineers
MT
engineers




      MT
  management
MT
             engineers



  NASA
management
                   MT
               management
MT
             engineers



  NASA
management
                   MT
               management
MT
             engineers



  NASA
management
                   MT
               management
Tuesday
morning
January
  28th
  1986
MT
             engineers



  NASA
management
                   MT
               management
NASA
management
                 MT
             management
consider               What
decision            makes it
making…    1 - 10    better?
What looks like
resistance is
often a lack of
clarity.
       -Switch, Dan and Chip Heath
diversity…
diversity…
      difference
di·ver·si·ty
[dih-vur-si-tee]
noun, plural –ties
1.the state or fact of being
diverse; difference; unlikeness.
2.variety; multiformity.
3.a point of difference.
diversity…
      difference
      takes
       many forms
diversity…
      difference
      takes
       many forms
      disruptive
↑diversity =
   ↑variance in
   performance
 groups with more diversity
perform better or worse than
 groups with less diversity
identity diversity:
Differences in our social
identities.

cognitive diversity:
Differences in how we think and
solve problems.
The Social Origin of Good Ideas
        -Ronald Burt, University of Chicago

Teams with greater training and
 experiential diversity introduce
       more innovations.
   “Management Team Tenure and Organizational
      Outcomes” Finkelstein, Hambrick (1999)
          Administrative Science Quarterly
                         &
“Management and Innovation” Bantel, Jackson (2002)
           Strategic Management Journal
sharing information
   making meaning from
               information
 quality decision making
creative problem solving
                 innovation
      fully utilizing talent
MBA
Harvard University
   100 people
team #1



      MBA
Harvard University
   100 people
team #1



                MBA
          Harvard University
             100 people



team #2
team #1
 friends
   with
cognitive
benefits          MBA
            Harvard University
               100 people



team #2
who




      how
dysfunction
dysfunctional   dysfunctional
 agreement      disagreement
also
dysfunction
dysfunctional
dysfunctional     dysfunctional
 agreement
     agreement    disagreement
always
                   disagree lack of
                             trust




  dysfunctional
dysfunctional     dysfunctional
 agreement
     agreement    disagreement


                  us vs.
                  them     personal
                           conflict
always
                            always
     agree
               lack of     disagree lack of
              honesty                trust




  dysfunctional
dysfunctional             dysfunctional
 agreement
     agreement            disagreement

    avoid
                          us vs.
   conflict   meeting     them     personal
              after the            conflict
              meeting
dysfunctional dysfunctional
dysfunctionalsweet
     agreement disagreement
 agreement
            spot
Groups often fail to
   outperform individuals
because they prematurely
 move to consensus, with
dissenting opinions being
suppressed or dismissed.
-Hackman, Morris (1975) Advances in Experimental
                              Social Psychology
Minority dissent, even dissent
     that is wrong, stimulates
   divergent thought. Issues
and problems are considered
 from more perspectives and
   group members find more
              correct answers.
   -Nemeth, Staw (1989) Advances in Experimental
                              Social Psychology
Where do good ideas come
   from? That is simple…from
differences. Creativity comes
 from unlikely juxtapositions.
     The best way to maximize
    differences is to mix ages,
      cultures and disciplines.
    -Nicolas Negroponte, founder MIT Media Lab
sweet spot
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them & they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
share difference & commonality
explicit agreements
inquiry vs. advocacy
solutions vs. problems
empathy
i & we vs. them and they
make space for novelty
learn from failure
meta conversations
how
high                  low
                      difference           difference

   high                   learning           celebration
                           growth          reinforcement
interaction          self-organization         energy

                          stress          low productivity
                          conflict         wasted energy
                        exhaustion            factions

    low                   reflection           comfort
                            safety            belonging
interaction          clearing the decks   rest and recovery

                         isolation            boredom
                     misunderstanding        stagnation
Difference Matrix
Glenda Eoyang HSDI      frustration            death
high                        low
                           difference                 difference

   high              move to low difference:           move to low
                              Tell a joke.             interaction:
interaction            State a shared value or      Stop communicating.
                                belief.               Leave the area.
                     Share personal experience.       Explain yourself.
                     Pick a low difference topic.        Pick a low
                                                    communication topic.

    low                    move to high                move to high
                           interaction:                 difference:
interaction                Ask a question.               Amplify little
                        Use another medium.              differences
                            Listen more.            Play devils advocate
                     Pick a high communication      Pick a high difference
Difference Matrix               topic.                       topic
Glenda Eoyang HSDI
who
social network analysis
From time to time people discuss
  important matters with other
 people. Looking back over the
  past six months, who are the
people with whom you discussed
   matters important to you?
social network analysis
    Consider the people you
communicate with in order to get
   your work done. Of all the
people you have communicated
 with during the last six months,
who has been the most important
  for getting your work done?
social network analysis
 Consider an important project or
initiative that you are involved in.
Consider the people who would be
 influential for getting it approved
  or obtaining the resources you
  need. Who would you talk to, to
     get the support you need?
social network analysis
    Who do you socialize with?
 (spending time with people after
work hours, visiting one another at
 home, going to social events, out
for meals and so on) Over the last
6 months, who are the main people
  with whom you have socialized
           informally?
other ideas for mixing it up…

•   social technology
•   solution & idea contests
•   open space technology
•   decision accelerator
•   random assignment
•   more social
•   communities of practice
thank you!
www.joegerstandt.com
  joe.gerstandt@gmail.com
 www.twitter.com/joegerstandt
www.linkedin.com/in/joegerstandt
www.facebook.com/joegerstandt


 402.740.7081
resources
• The Difference: How the Power of Diversity
  Creates Better Groups, Firms, Schools, and
  Societies | Scott Page

• The Wisdom of Crowds | James Surowiecki

• A Whole New Mind | Daniel Pink

• The Medici Effect | Frans Johansson

• The Geography of Thought | Richard Nisbett
resources
• Achieving Success Through Social
  Capital: Tapping Hidden Resources in
  Your Personal and Business Network |
  Wayne E. Baker

• The Whole Brain Business Book
  Ned Herrmann

• Competitive Advantage Through People:
  Unleashing the Power of the Work Force |
  Jeffrey Pfeffer

diversity+inclusion=innovation (stryker medical)

  • 1.
  • 2.
    joegerstandt.com twitter.com/joegerstandt linkedin.com/in/joegerstandt facebook.com/joegerstandt youtube.com/joegerstandt joegerstandt.com/blog slideshare.net/joeg
  • 5.
  • 6.
    MT engineers MT management
  • 7.
    MT engineers NASA management MT management
  • 8.
    MT engineers NASA management MT management
  • 9.
    MT engineers NASA management MT management
  • 10.
  • 11.
    MT engineers NASA management MT management
  • 12.
    NASA management MT management
  • 13.
    consider What decision makes it making… 1 - 10 better?
  • 14.
    What looks like resistanceis often a lack of clarity. -Switch, Dan and Chip Heath
  • 15.
  • 16.
    diversity… difference
  • 17.
    di·ver·si·ty [dih-vur-si-tee] noun, plural –ties 1.thestate or fact of being diverse; difference; unlikeness. 2.variety; multiformity. 3.a point of difference.
  • 18.
    diversity… difference takes many forms
  • 20.
    diversity… difference takes many forms disruptive
  • 21.
    ↑diversity = ↑variance in performance groups with more diversity perform better or worse than groups with less diversity
  • 24.
    identity diversity: Differences inour social identities. cognitive diversity: Differences in how we think and solve problems.
  • 25.
    The Social Originof Good Ideas -Ronald Burt, University of Chicago Teams with greater training and experiential diversity introduce more innovations. “Management Team Tenure and Organizational Outcomes” Finkelstein, Hambrick (1999) Administrative Science Quarterly & “Management and Innovation” Bantel, Jackson (2002) Strategic Management Journal
  • 26.
    sharing information making meaning from information quality decision making creative problem solving innovation fully utilizing talent
  • 27.
  • 28.
    team #1 MBA Harvard University 100 people
  • 29.
    team #1 MBA Harvard University 100 people team #2
  • 30.
    team #1 friends with cognitive benefits MBA Harvard University 100 people team #2
  • 32.
    who how
  • 34.
  • 35.
    dysfunctional dysfunctional agreement disagreement
  • 37.
  • 38.
    dysfunctional dysfunctional dysfunctional agreement agreement disagreement
  • 39.
    always disagree lack of trust dysfunctional dysfunctional dysfunctional agreement agreement disagreement us vs. them personal conflict
  • 40.
    always always agree lack of disagree lack of honesty trust dysfunctional dysfunctional dysfunctional agreement agreement disagreement avoid us vs. conflict meeting them personal after the conflict meeting
  • 41.
    dysfunctional dysfunctional dysfunctionalsweet agreement disagreement agreement spot
  • 42.
    Groups often failto outperform individuals because they prematurely move to consensus, with dissenting opinions being suppressed or dismissed. -Hackman, Morris (1975) Advances in Experimental Social Psychology
  • 43.
    Minority dissent, evendissent that is wrong, stimulates divergent thought. Issues and problems are considered from more perspectives and group members find more correct answers. -Nemeth, Staw (1989) Advances in Experimental Social Psychology
  • 44.
    Where do goodideas come from? That is simple…from differences. Creativity comes from unlikely juxtapositions. The best way to maximize differences is to mix ages, cultures and disciplines. -Nicolas Negroponte, founder MIT Media Lab
  • 46.
  • 47.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 48.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 49.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 50.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 51.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 52.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them & they make space for novelty learn from failure meta conversations
  • 53.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 54.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 55.
    share difference &commonality explicit agreements inquiry vs. advocacy solutions vs. problems empathy i & we vs. them and they make space for novelty learn from failure meta conversations
  • 56.
  • 57.
    high low difference difference high learning celebration growth reinforcement interaction self-organization energy stress low productivity conflict wasted energy exhaustion factions low reflection comfort safety belonging interaction clearing the decks rest and recovery isolation boredom misunderstanding stagnation Difference Matrix Glenda Eoyang HSDI frustration death
  • 58.
    high low difference difference high move to low difference: move to low Tell a joke. interaction: interaction State a shared value or Stop communicating. belief. Leave the area. Share personal experience. Explain yourself. Pick a low difference topic. Pick a low communication topic. low move to high move to high interaction: difference: interaction Ask a question. Amplify little Use another medium. differences Listen more. Play devils advocate Pick a high communication Pick a high difference Difference Matrix topic. topic Glenda Eoyang HSDI
  • 59.
  • 60.
    social network analysis Fromtime to time people discuss important matters with other people. Looking back over the past six months, who are the people with whom you discussed matters important to you?
  • 61.
    social network analysis Consider the people you communicate with in order to get your work done. Of all the people you have communicated with during the last six months, who has been the most important for getting your work done?
  • 62.
    social network analysis Consider an important project or initiative that you are involved in. Consider the people who would be influential for getting it approved or obtaining the resources you need. Who would you talk to, to get the support you need?
  • 63.
    social network analysis Who do you socialize with? (spending time with people after work hours, visiting one another at home, going to social events, out for meals and so on) Over the last 6 months, who are the main people with whom you have socialized informally?
  • 64.
    other ideas formixing it up… • social technology • solution & idea contests • open space technology • decision accelerator • random assignment • more social • communities of practice
  • 65.
  • 66.
    www.joegerstandt.com joe.gerstandt@gmail.com www.twitter.com/joegerstandt www.linkedin.com/in/joegerstandt www.facebook.com/joegerstandt 402.740.7081
  • 67.
    resources • The Difference:How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies | Scott Page • The Wisdom of Crowds | James Surowiecki • A Whole New Mind | Daniel Pink • The Medici Effect | Frans Johansson • The Geography of Thought | Richard Nisbett
  • 68.
    resources • Achieving SuccessThrough Social Capital: Tapping Hidden Resources in Your Personal and Business Network | Wayne E. Baker • The Whole Brain Business Book Ned Herrmann • Competitive Advantage Through People: Unleashing the Power of the Work Force | Jeffrey Pfeffer