skill for job

1. General Skills
A - G
Accuracy
Administrative
Advising
Analysis
AssemblingApparatus
BeingArtistic/Creative
BeingThorough
Budgeting
Calculations
ChallengingEmployees
ClassifyingRecords
CoachingIndividuals
Collaboration
Communication
CompilingStatistics
ConductingMeetings
ConfrontingOthers
Construction
Consultation
Computer
Counseling
CreatingIdeas
CreatingInnovation

2. CreatingNewSolutions
CreatingNewProcedures
Creative Thinking
Creativity
List Of Interpersonal Skills:10Must-Have Attributes
APRIL7, 2014 BY WILL GEMMA
listof interpersonal skillsThedifference betweengoodemployeesandgreatemployeesisnotalways
somethingyoucanput a fingeron.If they’re a pleasure toworkwith,why?If theyexceedevery
expectation,whatare theirsecrets?
The answeris as commonas ever:interpersonal skills.Butbecause these are technically“softskills,”
whichmeansthe bestwayto attain themisto be born withthem, theyare extremelyvaluable and
require unique methodstolearn.Followingisalistof the most importantinterpersonal skillsan
employeecanpossess.Startdevelopingyourstodaywiththese 7toolsto immediatelyimproveyour
abilitytocommunicate tactfully.
1. Verbal Communication
Yes,as opposedtonon-verbal communication,whichwe’ll addressnext.Withinverbal
communicationthere are anumberof otherskillsthatwe’ll talkaboutlater,too,suchas listening
and questioning,butfornowwe are primarilyconcernedwitheffective speaking.
Effective verbal communicationbeginswithclarity.Thisoftenrequiresnothingmore thanslowing
downand speakingmore thoughtfully.Manypeople feelrushedtorespondtoquestionsand
conversationsimmediately,butitisbettertopause for a momentinconsideration,especiallyif the
questionmeritsit.Noone expects,orwants,a gun-slingingattitudeinimportantconversations.A
thoughtful personisgenerallytakenmore seriously.
Roundingoff thisskill isthe abilitytostaycalm, focused,polite,interestedandtomatch the mood
or emotionof the situation.If thissoundslikeanoverwhelmingtask,checkoutthiscommunication
course that teachesyouto speaksmoothly,clearlyandconfidently.

3. 2. Non-Verbal Communication
Non-verbal communicationislargelyunderratedandunderestimated.Those whocancommunicate
non-verballycanalmostsubliminallyreinforce whattheyare sayingverbally.Theycanalsoexude
confidence,oranyotheremotiontheyfeel,nottomentionrespondtactfully toaconversation
withoutsayingasingle word.
Non-verbal communicationissomethingthatotherpeople notice whetheryouare aware of your
actionsor not. Your bodylanguage isconstantlyspeaking.Everythingyoudoordon’tdo says
somethingaboutyou andhowyou are feeling.Yourfacial expressions(especiallyeyecontact),your
posture,yourvoice,yourgestureswithyourextremitiesandeventhe wayyoupositionyourself
physicallyinaroomor amongstcolleaguesisconstantlyrevealingyourtrue attitude,forbetteror
for worse.
While controllingbodylanguage isnoeasytask,withthisfive-starcourse youcan learnhow to
interpretthe bodylanguage of otherswhilelearninghow toperfectyourownnon-verbal
communicationskills.
3. Listening
Thisis the onlyappropriate waytofollow twotopicsoncommunication.If non-verbal
communicationisunderrated,thenlisteningisn’tevenonthe charts.Andyetwithoutlistening
effectively,howcanwe interpretandrespondappropriately?
Eventhe bestcommunicatorscan talktheirwayintoa stickysituation.ReadthisForbesarticle on
whymost leadersneedtoshutupand listen.Itprovidesexplanationsonwhylisteningiscrucial to
successand fortipson becominga betterlistener.
Listeningissoimportantthatit isa bonafide fieldof theoretical study(acontradictionof terms,but
still).Communicationcannotbe realizedunlessalistenercompletesthe “loop.”Take alookat this
blogposton the elementsof communicationtolearnmore abouthow thisworks.
4. Questioning

4. Questioningisalost art that can serve manypurposes.Questioningissomethingthatoftenbuilds
uponlistening,butitisnotmerelyadevice forobtaininginformation.
Questioningisagreat wayto initiate aconversation.Itdemonstratesinterestandcan
instantaneouslydrawsomeoneintoyourdesire tolisten.Smartquestionsshow thatyouknow how
to approach problemsandhowtoget the answersyouneed.Fortunately,questioningcanbe
learnedmore easilythanotherskillsonthislist.Thistop-ratedcourse onhow toask powerful,
emotionallyengagingquestionshasall the advice youneed.
Needlesstosay,it’sall aboutthe qualityof questioning.If youaskwhatare referredtoas “closed”
questions, you’regoingtoget“closed”answers.These are questionsthatelicitbrief responses,e.g.
“Did youlike yourdinner?”Instead,youwanttoask“open”questions,whichprobe deeper,e.g.
“Where do youthinkwe can improve ourmarketingcollateral?”Of course,if you’re ata cocktail
party,some questionsare bettersavedforthe nextday.
5. Manners
Good mannerstendtomake many otherinterpersonalskillscome naturally.Withbusiness
becomingincreasinglymore global,evenforsmall businesses,mannersare more importantthan
ever.A basic understandingof etiquette translatestootherculturesandtheirexpectations.
We are all guiltyof assumingpeople are lessintelligentif theyhave sub-parmanners.Thissame
judgementisreflectedbackonusby the people we interactwith.Anyone whohasvisitedother
countriesknowshowsensitiveitsresidentsare tovisitors’manners.Business-to-business
interactionsfunctioninmuchthe same way.
6. ProblemSolving
A rare daywouldbe one withoutproblems. Whatmakesthisaskill isnotnecessarilyhow quickly
youcan solve aproblem,buthowyougo aboutdoingit.No planis a guarantee,sothere isalways
an elementof risk.Some people canweighriskbetterthanothers.
The keyaspectsof successful problemsolvingare beingable toidentifyexactlywhatthe problemis,
dissectingthe problemsothatit isfullyunderstood,examiningall optionspertainingtosolutions,

5. settingupa systemof strategiesandobjectivestosolve the problem,andfinallyputtingthisplan
intoeffectandmonitoringitsprogress.
If the problemisassimple asreplacingprinterpaper,thenobviouslydifferentmeasurescanbe
taken.Learnhow besttoapplyyour skillswiththiscreativeproblemsolvingforbusinesscourse.
7. Social Awareness
Beingintune to others’emotionsisanessential interpersonal skill.Thisdictateshow manyof your
otherinterpersonal skillsshouldfunction.Whenwe are concentratedonourownprojectsand
success,itis easyto close ourselvesoff fromothers’problemsorconcerns.
Social awarenessiscrucial toidentifyingopportunities,aswell.People will oftenunconsciouslytest
someone’sabilitytorespondtoasocial situation;forexample,apersonwhoisstruggling
professionallywillbe desperate forhelpbut,naturally,waryonrevealingthe factthat theyneedit.
Beingable toidentifysomethinglike thisdemonstratesthatyouare operatingata higherlevelof
social awareness.
8. Self-Management
Notall interpersonal skillsare extroverted.Thisarticle discussingthe ideasof acclaimedEmotional
Intelligence(EI) expertDaniel Goleman believesself-managementtobe one of the pillarsof EIand
absolutelyfundamental toleadershipsuccess.
Self-managementallowsustocontrol our emotionswhentheyare notalignedwithwhatwouldbe
consideredappropriatebehaviorforagivensituation.Thismeanscontrollinganger,hiding
frustration,exudingcalmness,etc.Undoubtedlythereare timestoshow yourtrue colors,but
remainingcomposedisalmostalwaysthe desiredcourse of action.
9. ResponsibilityAndAccountability

6. Responsibilityandaccountabilityare tworeliable indicatorsof maturity.Sayingyouare goingtodo
somethingandthenactuallydoingitisa signof responsibility. Thisbuildstrustbetweenyourself and
those theyrelyonyou andit encouragesotherstoseekyourcounsel andassistance.
Holdingyourself accountable foryouractionsisone of the most difficultthingstodo,both
professionallyandpersonally.This isalsoacrucial elementof conflictmanagement.Whenconflicts
arise betweenyourselfandothers,orwhenyouhave made a mistake orat fault,thatiswhen
accountabilitybecomesdifficult.Admittingtoyourmistakesisn’tenough.Youhave tounderstand
the situationfullyandrespondinawaythat addressesthe issue comprehensively(see“Problem
Solving”above).
Holdingourselvesaccountabletendstogoagainstour instincts;thisisdefinitelywhenthe “flight”
instinctkicksin.Learnto take accountabilitywiththisclassandsee how itcan change the resultsyou
are gettingatwork.
10. Assertiveness
Afterall thistalkof listeningandrespectingothers,there isnodenyingthe importance of being
assertive.However,thisisalsowhere youare mostlikelytooffendorcome off as tooaggressive.
Beingassertive isthe onlywaytogetyour ideasontoa competitive table.
It alsomeansstandingupfor whatyou believe it,defendingyourideaswithconfidence,instructing
otherson whatneedstobe done,etc.etc. etc.I’m sure we are all familiarwiththe factthatmost
people whoaskforraisesreceive them;andyetveryfew of usare assertive enoughtomake it
happen.Whenusedtactfully,assertivenesscangainyoua kindof respectthat youwon’tbe able to
attainby othermeans.
A Beautiful Whole
Havinga well-balancedrepertoire of interpersonal skillswill allow youtohandle anysituationmore
gracefully.Youneedlisteningskillstobalance assertiveness,non-verbal communicationtobalance
questioning,etc.Nobodyisperfectandlearningthese skillswill foreverbe aworkinprogress.Still,
youcan getthere

7. Organizational skillsare consideredvaluable foranyemployee;butthere are several,more specific
skillsthattogethergive aperson"strongorganizational skills."Someonewithstrongorganizational
skillsisgenerallyconsideredtohave the abilitytomanage hisdutiesthroughwise planning,time
optimization,detailorientationandprioritization.
Organizational skills
Planning
In theirarticle "WhatDo EmployersReallyWant?"Randall S.HansenandKatharine Hansentie
strongorganizational skillstostrongplanningability.Theyimplythatsomeone withstrong
organizational skillsmakesplanningimportant.A personwithgood organizationalskillssetsout
specifictasksforaccomplishmentorcompletionandapproachesthose taskswithintention.Thisis
quite differentfrompeople wholackorganizational skillsandoperate withoutspecificplans,acting
more spontaneously.Beingagoodplanner,then,isimportanttohavingstrongorganizationalskills.
Prioritization
Prioritizationisintegral toorganizational skills.Inits"OrganizationalSkills -- Interview Questions"
overview,JobBankUSA posesanumberof questionsthatdemonstrate prioritizationiskeytohaving
strongorganizational skills.Organizingyouractivitiesisrelativelypointlessif youdonotprioritize
tasksso that youaccomplishthe mostimportantitemsfirst.Byprioritizing,organizedpeople get
theirmostimportanttaskscompletedfirsttooptimize theirproduction.
RelatedReading:ActivitiesUsedinanOrganizationtoCreate CommunicationSkills
Letterof CreditLingo
To betterunderstandlettersof credit,itmayhelptoknow the following:
Abbreviationsfor'letterof credit'include L/C,LC,andLOC
Applicant- the buyerina transaction
Beneficiary - the sellerorultimate recipientof funds
Issuingbank - the bankthat promisestopay
Advisingbank - helpsthe beneficiaryuse the letterof credit
Irrevocable - the letterof creditcannotbe changedor cancelledwithoutpermissionfromeverybody
involved Asaseller,make sure you:

8. Carefullyreview all requirementsforthe letterof creditbefore movingforwardwithadeal
Understandall the documentsrequired
Are trulyable to getall the documentsrequiredforthe letterof credit
Understandthe time limitsassociatedwiththe letterof credit,andwhethertheyare reasonable
Knowhowquicklyyourservice providers(shippers,etc) willproduce documentsforyou
Can getthe documentstothe bankon time
Make all documentsrequiredbythe letterof creditmatchthe letterof creditapplicationexactly
(eventypographicalerrorsorcommonsubstitutionscancause problems)