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TABLE OF CONTENTS
 Mission Statement
 Resume
-Operations Manager/Quality Assurance & Food Safety Director
-Core Competencies
-Key Skills and Achievements
-Career History
-Educational Qualifications
-Professional Credentials
 Certificates
 Pictures
 References
MISSION STATEMENT
I have been with Coastline Produce for over 5 years and was with Raley’s
for over 20 years before that. I feel that my background as both a produce customer
and now supplier is a great foundation to apply my Product knowledge in the
Produce/Grocery Industry.
My career has put me in the unique position of working with produce as a
customer and as a supplier. As a corporate customer at Raley’s, I had the opportunity
to perform Product Development of our name brand items and to ensure its success in
our stores by merchandising it properly. I was able to carry this experience over to the
supplier side, which has helped me immensely at Coastline Family Farms to
understand what customers are looking for. My intimate knowledge of the customer
side of the business has allowed me to implement various quality controls in the field
and in our coolers to ensure the appropriate quality produce is delivered to the
appropriate customers as well as new product development’s. My efforts and
expertise have led to a reduction of customer rejected orders and has resulted in time
and cost savings for my company.
I am a dedicated team player who can motivate people and am energetic
and fun loving. My interpersonal and communication skills allow me to work effectively
in teams, alone, and with customers, which I have demonstrated in the various stages
of my career. I thrive in a challenging and fast-paced environment. I am eager to grow
in the produce industry and I look forward to learning more.
RESUME
Operations Manager/Quality Assurance & Food Safety Director
Agriculture/Grocery Retail
 Versatile and highly accomplished executive management professional
offering over 20 years of experience predominantly in the areas of
managing daily operations with a focus on team members and food
safety. Qualified graduate adept at management, supervising, lead and
team member development, performance management and staffing.
Skilled in leading business transformations, utilizing strategic insights
and commercial acumen for transforming and mobilizing units to profit-
making entities. Recognized for hands-on experience in ensuring quality
standards in packaging, labels, ingredients and finished products. Having
expertise in ensuring daily production planning in accordance with supply
chain / customer needs and expectations. Rich exposure to food safety
policies and all government food safety and sanitation regulations (ex.
USDA, HACCP, GMP, OSHA).Excellent communicator and a top
negotiator with a strong ability to work under pressure in fast-paced,
time-sensitive environments.
CORE COMPETENCIES
▪ Establishing Operational Strategies ▪ Productivity and Efficiency
Improvement ▪ Execute Positive Changes ▪ Manage Operating and Capital
Budgets ▪ Cost and Wastage Reduction ▪ Risk Assessment and Mitigation ▪
Continuous Improvement in KPIs ▪ Development of Sanitation Procedures ▪
Plant Safety Initiatives ▪ Employee Relations and Training ▪ Investigating
Consumer Complaints ▪ Auditing/Inspection and Quality Control ▪
Implementing HACCP Programs ▪
KEY SKILL AND ACHIEVEMENTS
 Inventory Management, Procurement
-Coastline Produce, (Salinas, CA) – Efficiently handling utilization of $40K in monthly purchases of
supplies for field, cooler, and QA departments. Furthermore, managing $500K in field supplies
inventory, ensuring supply levels meet necessary demands.
-Raley’s, (Sacramento, CA) – Meticulously managed store wide inventory of $2M including conducting
inventory counts on a monthly basis.
 Operational Management
-Coastline Produce – Conducting inspection of cooler and field operations to ensure consistent
execution of appropriate protocols.
-Raley’s – Efficiently managed overall day-to-day store operations. Furthermore, oversaw the
operations of the setup of 13 Raley’s store grand openings across California.
 Leadership and People Development
-Coastline Produce – Responsible for interviewing, hiring, and training all new employees in the QA
department.
-Raley’s – Coordinated and created schedules for over 100 employees on a weekly basis. Facilitated
training and guidance for adjustments to stores merchandise presentation based on space, inventory
levels and out of stocks.
KEY SKILLS AND ACHIEVEMENTS- CONTINUED
 Quality Assurance and Food Safety
-Coastline Produce – Actively performing weekly food safety audits,
ensuring cooler and field operations are in compliance with company’s
food safety program. Responsible for coordinating with inspectors and
external auditors to ensure quality requirements on all incoming and
outgoing produce are achieved.
-Raley’s – Effectively conducted food safety audits for Raley’s and Nob
Hill Foods for all retail locations. Precisely analyzed food safety audit
results and made recommendations to executive management.
 Visual Merchandising
Raley’s – Drove financial results by identifying visual merchandising
solutions and leading teams to maximize sales thereby increasing
overall profitability. Adroitly managed and resolved merchandising
challenges that included adaptations to store layout, volume, inventory
and sales trends.
CAREER HISTORY
 Coastline Produce 2012 – Present
Quality Assurance Manager
-Responsible for preparing daily, weekly, and monthly quality reports and
coordinating with sales team to ensure appropriate target customers are identified
for each respective harvest.
-Effectively conducting trainings and enforcement of sanitation and quality control
practices for all employees.
-Meticulously inspecting incoming produces and providing grading in accordance
with industry standards.
-Efficiently communicating with field supervisors on unsatisfactory quality.
-Developing and suggesting best practices to field supervisors, thereby ensuring
achievement of highest quality standards.
-Adeptly conducting and analyzing shelf-life tests and presenting
recommendations to sales team and field management.
-Creating innovative processes to handle special orders for specialized products.
-Working closely with customer QA departments and company sales team to
assist in achieving highest level of customer satisfaction.
-Liaison for receiving, cooling, and shipping orders between sales staff and field
supervisors.
CAREER HISTORY
 RALEY’S 2005 – 2012
Team Leader / Visual Merchandising Manager
-Responsible for managing customer relations ensuring the store met corporate
customer service requirements.
-Oversaw payroll processing and approval on a weekly basis.
-Efficiently managed interviewing, hiring, and training all new employees for all
positions at the store.
-Precisely handled accounts receivable and accounts payable duties including
inputting cash receipts and processing vendor bills.
-Ensured training of store leaders and teams to interpret Raley’s visual guides,
merchandising techniques, visual adjacencies, and category events to create a
great guest experience.
-Consistently led, coached and motivated teams to assess merchandising skills
that drive increased guest loyalty and sales growth.
-Fostered outstanding cross-functional partnerships between merchandising, field
leaders, and store leaders to drive effective communication.
-Leveraged a close connection with the Headquarters Merchandising team to
further develop Visual Merchandising processes.
CAREER HISTORY
 NOB-HILL Foods 1995 – 2005
Retail and Service Head Clerk
-Efficiently managed employees and team members in multiple departments
including produce, deli, butcher shop, bakery, floral, night merchandising crew,
and liquor.
-Played a key role in numerous leadership and official positions including head
checker, deli manager, night-crew manager, bakery specialist and produce
specialist.
-Successfully promoted store brand through quality of service and positive
customer relations.
-Actively performed as an integral part of the service team and met daily sales
goals exceeding $80K.
EDUCATIONAL QUALIFICATIONS
 Monterey Peninsula City College Monterey, CA
Associates in Arts- Universal Studies 1996-2003
 Golden Gate University San Francisco
Bachelor of Arts- Operation Management 2016-2017
PROFESSIONAL CREDENTIALS
 The National Environmental Health Association
-Certificate Of Completion- HACCP
-Certificate Of Completion- Food Safety Auditor
 FSPCA
-Preventive Control Qualified Individual (PCQI)
 GFDI Certificate
-Global Food Defense and Crisis Management
 University Of Nebraska-Lincoln
-Certificate Of Completion- Food Microbiology
PICTURES
CONTINUED
CONTINUED
CONTINUED
CONTINUED
REFERENCES
 Mike Ihnot
E-mail: Vacasity@gmail.com
 Jason Mellow
E-mail: Jason@fancifulcompany.com
 Robert Yebra
E-mail: Ryebra@saborfarms.com

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  • 2. TABLE OF CONTENTS  Mission Statement  Resume -Operations Manager/Quality Assurance & Food Safety Director -Core Competencies -Key Skills and Achievements -Career History -Educational Qualifications -Professional Credentials  Certificates  Pictures  References
  • 3. MISSION STATEMENT I have been with Coastline Produce for over 5 years and was with Raley’s for over 20 years before that. I feel that my background as both a produce customer and now supplier is a great foundation to apply my Product knowledge in the Produce/Grocery Industry. My career has put me in the unique position of working with produce as a customer and as a supplier. As a corporate customer at Raley’s, I had the opportunity to perform Product Development of our name brand items and to ensure its success in our stores by merchandising it properly. I was able to carry this experience over to the supplier side, which has helped me immensely at Coastline Family Farms to understand what customers are looking for. My intimate knowledge of the customer side of the business has allowed me to implement various quality controls in the field and in our coolers to ensure the appropriate quality produce is delivered to the appropriate customers as well as new product development’s. My efforts and expertise have led to a reduction of customer rejected orders and has resulted in time and cost savings for my company. I am a dedicated team player who can motivate people and am energetic and fun loving. My interpersonal and communication skills allow me to work effectively in teams, alone, and with customers, which I have demonstrated in the various stages of my career. I thrive in a challenging and fast-paced environment. I am eager to grow in the produce industry and I look forward to learning more.
  • 4. RESUME Operations Manager/Quality Assurance & Food Safety Director Agriculture/Grocery Retail  Versatile and highly accomplished executive management professional offering over 20 years of experience predominantly in the areas of managing daily operations with a focus on team members and food safety. Qualified graduate adept at management, supervising, lead and team member development, performance management and staffing. Skilled in leading business transformations, utilizing strategic insights and commercial acumen for transforming and mobilizing units to profit- making entities. Recognized for hands-on experience in ensuring quality standards in packaging, labels, ingredients and finished products. Having expertise in ensuring daily production planning in accordance with supply chain / customer needs and expectations. Rich exposure to food safety policies and all government food safety and sanitation regulations (ex. USDA, HACCP, GMP, OSHA).Excellent communicator and a top negotiator with a strong ability to work under pressure in fast-paced, time-sensitive environments.
  • 5. CORE COMPETENCIES ▪ Establishing Operational Strategies ▪ Productivity and Efficiency Improvement ▪ Execute Positive Changes ▪ Manage Operating and Capital Budgets ▪ Cost and Wastage Reduction ▪ Risk Assessment and Mitigation ▪ Continuous Improvement in KPIs ▪ Development of Sanitation Procedures ▪ Plant Safety Initiatives ▪ Employee Relations and Training ▪ Investigating Consumer Complaints ▪ Auditing/Inspection and Quality Control ▪ Implementing HACCP Programs ▪
  • 6. KEY SKILL AND ACHIEVEMENTS  Inventory Management, Procurement -Coastline Produce, (Salinas, CA) – Efficiently handling utilization of $40K in monthly purchases of supplies for field, cooler, and QA departments. Furthermore, managing $500K in field supplies inventory, ensuring supply levels meet necessary demands. -Raley’s, (Sacramento, CA) – Meticulously managed store wide inventory of $2M including conducting inventory counts on a monthly basis.  Operational Management -Coastline Produce – Conducting inspection of cooler and field operations to ensure consistent execution of appropriate protocols. -Raley’s – Efficiently managed overall day-to-day store operations. Furthermore, oversaw the operations of the setup of 13 Raley’s store grand openings across California.  Leadership and People Development -Coastline Produce – Responsible for interviewing, hiring, and training all new employees in the QA department. -Raley’s – Coordinated and created schedules for over 100 employees on a weekly basis. Facilitated training and guidance for adjustments to stores merchandise presentation based on space, inventory levels and out of stocks.
  • 7. KEY SKILLS AND ACHIEVEMENTS- CONTINUED  Quality Assurance and Food Safety -Coastline Produce – Actively performing weekly food safety audits, ensuring cooler and field operations are in compliance with company’s food safety program. Responsible for coordinating with inspectors and external auditors to ensure quality requirements on all incoming and outgoing produce are achieved. -Raley’s – Effectively conducted food safety audits for Raley’s and Nob Hill Foods for all retail locations. Precisely analyzed food safety audit results and made recommendations to executive management.  Visual Merchandising Raley’s – Drove financial results by identifying visual merchandising solutions and leading teams to maximize sales thereby increasing overall profitability. Adroitly managed and resolved merchandising challenges that included adaptations to store layout, volume, inventory and sales trends.
  • 8. CAREER HISTORY  Coastline Produce 2012 – Present Quality Assurance Manager -Responsible for preparing daily, weekly, and monthly quality reports and coordinating with sales team to ensure appropriate target customers are identified for each respective harvest. -Effectively conducting trainings and enforcement of sanitation and quality control practices for all employees. -Meticulously inspecting incoming produces and providing grading in accordance with industry standards. -Efficiently communicating with field supervisors on unsatisfactory quality. -Developing and suggesting best practices to field supervisors, thereby ensuring achievement of highest quality standards. -Adeptly conducting and analyzing shelf-life tests and presenting recommendations to sales team and field management. -Creating innovative processes to handle special orders for specialized products. -Working closely with customer QA departments and company sales team to assist in achieving highest level of customer satisfaction. -Liaison for receiving, cooling, and shipping orders between sales staff and field supervisors.
  • 9. CAREER HISTORY  RALEY’S 2005 – 2012 Team Leader / Visual Merchandising Manager -Responsible for managing customer relations ensuring the store met corporate customer service requirements. -Oversaw payroll processing and approval on a weekly basis. -Efficiently managed interviewing, hiring, and training all new employees for all positions at the store. -Precisely handled accounts receivable and accounts payable duties including inputting cash receipts and processing vendor bills. -Ensured training of store leaders and teams to interpret Raley’s visual guides, merchandising techniques, visual adjacencies, and category events to create a great guest experience. -Consistently led, coached and motivated teams to assess merchandising skills that drive increased guest loyalty and sales growth. -Fostered outstanding cross-functional partnerships between merchandising, field leaders, and store leaders to drive effective communication. -Leveraged a close connection with the Headquarters Merchandising team to further develop Visual Merchandising processes.
  • 10. CAREER HISTORY  NOB-HILL Foods 1995 – 2005 Retail and Service Head Clerk -Efficiently managed employees and team members in multiple departments including produce, deli, butcher shop, bakery, floral, night merchandising crew, and liquor. -Played a key role in numerous leadership and official positions including head checker, deli manager, night-crew manager, bakery specialist and produce specialist. -Successfully promoted store brand through quality of service and positive customer relations. -Actively performed as an integral part of the service team and met daily sales goals exceeding $80K.
  • 11. EDUCATIONAL QUALIFICATIONS  Monterey Peninsula City College Monterey, CA Associates in Arts- Universal Studies 1996-2003  Golden Gate University San Francisco Bachelor of Arts- Operation Management 2016-2017
  • 12. PROFESSIONAL CREDENTIALS  The National Environmental Health Association -Certificate Of Completion- HACCP -Certificate Of Completion- Food Safety Auditor  FSPCA -Preventive Control Qualified Individual (PCQI)  GFDI Certificate -Global Food Defense and Crisis Management  University Of Nebraska-Lincoln -Certificate Of Completion- Food Microbiology
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  • 25. REFERENCES  Mike Ihnot E-mail: Vacasity@gmail.com  Jason Mellow E-mail: Jason@fancifulcompany.com  Robert Yebra E-mail: Ryebra@saborfarms.com