Manufacturers are looking to make their service more efficient and more profitable. Adopting remote service capabilities allows OEMs to move from vendor to partner, building customer trust along the way.
Accelerate Time to Value with PTC’s BOM Management Value Ready DeploymentsPTC
PTC’s Value Ready Deployments (VRDs) apply industry best practices, flexible deployment options, and user adoption techniques to deliver rapid time to value.
Graeme Sharp, CEO at BPD Zenith presents a new cloud-based asset management solution powered by leading IBM Maximo Asset Management software. Learn how to save money with cloud computing during a depressed oil price environment.
Accelerate Time to Value with PTC’s BOM Management Value Ready DeploymentsPTC
PTC’s Value Ready Deployments (VRDs) apply industry best practices, flexible deployment options, and user adoption techniques to deliver rapid time to value.
Graeme Sharp, CEO at BPD Zenith presents a new cloud-based asset management solution powered by leading IBM Maximo Asset Management software. Learn how to save money with cloud computing during a depressed oil price environment.
With rising business challenges in the aftermarket service areas, it becomes imperative for manufacturers to gain actionable intelligence across the warranty management life cycle.
Join Revolution Analytics and Tech Mahindra to hear how to reduce the information visibility gap:
• Identify statistically significant business drivers
• Forecast warranty costs and claims
• Improve Customer Satisfaction
PTC Technical Information: Dynamic Task-Based Service IntelligencePTC
Dynamic Task-Based Service Intelligence provides end-users with relevant, up-to-date technical information specific to product configurations and service events to improve service efficiency.
This presentation is a short summary of the Fiatech webinar slides “The End of Handover” presented by Femi Olubunmi, AVEVA, and Rebecca Ward, Fiatech.
Learn more about handover information transfer challenges, the CFIHOS initiative, founded by Shell, Chevron and BP, how to manage information and compliance to standards and how to establish a Digital Asset in a simple step-by-step approach.
AWS RoadShow Cambridge - Haven Power Customer PresentationIan Massingham
In part 2 of the materials from the June 25 AWS RoadShow in Cambridge Haven Power Business Systems Manager, Paul Armstrong, discusses how Haven Power provides IT disaster recovery with AWS and how they are adopting AWS as a platform for tier 1 applications such as billing.
Effective CPQ Data Management: A Panel DiscussionApttus
Managing CPQ data is a challenge for many businesses, but it doesn’t have to be. Attend this session to hear a panel of CPQ experts discuss their key strategies and tactics for managing CPQ data with integration, governance, and quality.
Sap logistics and order fulfillment strategyAvi Shacham
Transform Supply Chain & Logistics into Demand Networks
Planning Matters:
Issues: Demand Plans are aggregated which leads to low forecast accuracy, increased stock transfer orders and increased inventory in the network. Also, Sales & Operations Planning processes are disconnected from the execution which leads to a delay of executing decisions and increased cost. And finally inventory targets for product-location combinations are kept static instead of dynamically adjusting them according to demand and supply volatility
Solution: introduce 3 dimensional planning: plan with financial and supply chain numbers, combine short- and long-term forecasting and connect tactical with operational planning with inventory & service level optimization
Be Accessible:
Issues: One of the biggest issues to introduce speed into the supply chain is the missing connectivity with supply chain and logistics partners. Communication is done via e-mail and spreadsheets, which leads to increased inventory (to cover the risk) and delays. Furthermore point-to-point connections are hindering to increase flexibility to make fast decisions
Strategy: Leverage Business Networks instead of costly point-to-point connections. Make it easy to connect, increase flexibility and take risk out of the supply chain
Fulfill to Please:
Issues: Same-day shipments become the norm, especially in end-consumer related industries. Cost in Logistics are raising and the complexity is ever increasing. Warehouse and Transportation processes need to interact more closely for fast delivery. Efficiency in Warehouse Management lags 10 years behind the efficiency in Manufacturing (according to Gartner) – more automation will be introduced (robotics, augmented realities, etc)
Strategy: Efficiency in transportation and distribution requires connectivity, end-to-end visibility and a strong focus on cost
m-ize 10 best practices to optimize warranty managementMize Inc.
Few years ago, IDC Manufacturing Insights has introduced Warranty Management Capability Maturity Model as a framework for companies to assess current state and establish a roadmap for continuous improvement.
At the lowest levels of maturity, the warranty organization is purely reactive to quality and warranty events and is focused solely on executing transactions. When an organization reaches the higher levels of maturity, it proactively uses data from multiple sources to anticipate warranty events and it uses quality and warranty events as a means to improve learning, product quality, and supplier relationships.
m-ize team with decades of experience helping numerous companies improve their Warranty maturity has identified 10 Best practices to help companies optimize their warranty management.
Avoid wasting time and money procuring and implementing dcimUptime Institute
To often, the pursuit of Data Center Infrastructure Management (DCIM) benefits leads to a procurement and implementation process that takes too long, software that costs too much, and the tools often under-deliver. Organizations frequently fail to define business requirements for DCIM and evaluate options in a holistic and consistent framework. This webinar can help provide insight into why those outcomes occur and how to avoid them.
Best Practices for Seamlessly Integrating a Middle Office Platform™ within Yo...Apttus
The middle office is the functional area between your front-office CRM system and your back-office ERP system. At the core of the middle office is the Quote-to-Cash process. In this session, we'll share best practices for integrating your middle office with your existing IT environments. Hear our recommendations for ensuring integration security, quality, and performance to maximize your success.
Service Management: Unify and streamline warranty, parts, support & service p...Mize Inc.
Join Eric Marlan, Senior Product Manager at m-ize, as he presents: an on-demand webinar covering: “Service Management: Unify and Streamline Warranty, Parts, Support & Service Processes.”
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
In this 50 minute training webinar, Eric discusses Service Management and how to unify and streamline your services areas of registration, support, warranty, service, and parts.
Discusses Key Challenges
Manage Your Services
Integrate Services
Global Services
Optimized Services Workflow
Utilizing Mobile & IoT Technologies
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
Who should attend:
All warranty executives from marketing, sales, support and customer service
IT executives, CIOs, responsible for warranty and service
About the Presenter:
Eric is a Senior Product Manager at m-ize with 15+ years of Product Management, e-commerce solution delivery experience. Eric has been developing, marketing and selling enterprise products and solutions to Fortune 500 companies.
For more information regarding this webinar contact:
Eric Marlan @ericmarlan@m-ize.com
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
Optimizing the HetNet: Key decision points for mobile network operators webinarWi-Fi 360
Mobile network operators (MNOs) are now in the process of determining their network strategies for the next five years, and in many cases these involve a move towards heterogeneous networks (HetNets).
These networks will involve large numbers of cells, based on different technologies and spectrum bands. HetNets need to be fully optimized to deliver the performance and return on investment that MNOs need. And this will require many new tools including self-optimizing networks (SON).
Hear Caroline Gabriel, Research Director at Maravedis Rethink Wireless Infrastructure Analysts share key findings of its Optimizing the HetNet white paper, which was based on interviews with leading MNOs regarding their RAN optimization strategies. In particular, she will address a critical choice – whether to opt for a third party, multivendor solution or leverage incumbent vendor-supplied tools. Accompanying Ms. Gabriel is Neil Coleman, Director of Marketing at Amdocs. He delved into the key role that Amdocs RAN solutions will play in this complex HetNet environment.
ILAP (held at the 3rd Digital Oilfield Summit)André Torkveen
The presentation I gave back in October ’15. The conference was held in London by ACI (see http://www.wplgroup.com/aci/event/digital-oilfield-summit-europe/)
Organizations spend millions of dollars and many months of effort to design and build a new data center facility, yet too often planning for how that data center will actually operate is an afterthought.
The impacts of this oversight are significant:
--If the operations team isn't prepared to go live on Day 1, facilities sit idle, losing revenues by the minute.
--Single design decisions that don't factor in day-to-day operations can add hundreds of unnecessary man-hours per year to data center maintenance costs.
To ensure that the uptime and business goals of the data center are met, operations planning needs to begin early on. A "Start With The End In Mind" approach allows you to increase efficiency, avoid costly operating errors, and ensure that the large capital investments made in a facility yield the most efficient ROI.
RAN dimensioning: Lessons learned by TelstraWi-Fi 360
When investing CAPEX in capacity related Radio Access Network infrastructure, Telstra tries to balance a number of competing goals: maximize the customer experience; for the largest number of customers; with the most effective use of invested capital; through the selective expansion of network hardware.
Because modern wireless networks rely on soft capacity to efficiently provide as much capacity as possible, proper RAN dimensioning must be able to accurately take the effects of soft capacity into account. Current methodology for KPI thresholds, however, cannot provide an accurate understanding of customer experience.
During this exclusive webinar featuring prominent speakers from Telstra, Ascom and Maravedis-Rethink, we will discuss a more effective approach to understanding the relationship of soft capacity and customer experience.
Participants in the webinar will learn how this better approach to RAN dimensioning can lead to improved customer experience and more efficient use of CAPEX.
In addition, Research Director Caroline Gabriel will discuss the broader issues of optimizing and dimensioning the access network, with relation to recent research conducted with a broad base of major mobile operators worldwide.
Rebooting Operational Excellence in Automotive Paint Shops Using AnalyticsAnita Raj
Paint application is touted to be one of the most complex and demanding activities. Any defects in the painting process can result in poor customer experience and impact the company brand. DataRPM shares ideas on how automakers can improve their output quality, reduce defects and improve the operational efficiencies by applying analytics in the right way across the paint shop.
Buyers no longer use voicemails and emails from strangers to learn about products. This information is online, whenever buyers are interested. This SlideShare presentation show sellers how to connect in a meaningful way by starting conversations around the buyer’s plans, goals and challenges.
This presentation is one class in HubSpot Academy's free sales training course. You can enroll here: http://certification.hubspot.com/inbound-sales-certification
With rising business challenges in the aftermarket service areas, it becomes imperative for manufacturers to gain actionable intelligence across the warranty management life cycle.
Join Revolution Analytics and Tech Mahindra to hear how to reduce the information visibility gap:
• Identify statistically significant business drivers
• Forecast warranty costs and claims
• Improve Customer Satisfaction
PTC Technical Information: Dynamic Task-Based Service IntelligencePTC
Dynamic Task-Based Service Intelligence provides end-users with relevant, up-to-date technical information specific to product configurations and service events to improve service efficiency.
This presentation is a short summary of the Fiatech webinar slides “The End of Handover” presented by Femi Olubunmi, AVEVA, and Rebecca Ward, Fiatech.
Learn more about handover information transfer challenges, the CFIHOS initiative, founded by Shell, Chevron and BP, how to manage information and compliance to standards and how to establish a Digital Asset in a simple step-by-step approach.
AWS RoadShow Cambridge - Haven Power Customer PresentationIan Massingham
In part 2 of the materials from the June 25 AWS RoadShow in Cambridge Haven Power Business Systems Manager, Paul Armstrong, discusses how Haven Power provides IT disaster recovery with AWS and how they are adopting AWS as a platform for tier 1 applications such as billing.
Effective CPQ Data Management: A Panel DiscussionApttus
Managing CPQ data is a challenge for many businesses, but it doesn’t have to be. Attend this session to hear a panel of CPQ experts discuss their key strategies and tactics for managing CPQ data with integration, governance, and quality.
Sap logistics and order fulfillment strategyAvi Shacham
Transform Supply Chain & Logistics into Demand Networks
Planning Matters:
Issues: Demand Plans are aggregated which leads to low forecast accuracy, increased stock transfer orders and increased inventory in the network. Also, Sales & Operations Planning processes are disconnected from the execution which leads to a delay of executing decisions and increased cost. And finally inventory targets for product-location combinations are kept static instead of dynamically adjusting them according to demand and supply volatility
Solution: introduce 3 dimensional planning: plan with financial and supply chain numbers, combine short- and long-term forecasting and connect tactical with operational planning with inventory & service level optimization
Be Accessible:
Issues: One of the biggest issues to introduce speed into the supply chain is the missing connectivity with supply chain and logistics partners. Communication is done via e-mail and spreadsheets, which leads to increased inventory (to cover the risk) and delays. Furthermore point-to-point connections are hindering to increase flexibility to make fast decisions
Strategy: Leverage Business Networks instead of costly point-to-point connections. Make it easy to connect, increase flexibility and take risk out of the supply chain
Fulfill to Please:
Issues: Same-day shipments become the norm, especially in end-consumer related industries. Cost in Logistics are raising and the complexity is ever increasing. Warehouse and Transportation processes need to interact more closely for fast delivery. Efficiency in Warehouse Management lags 10 years behind the efficiency in Manufacturing (according to Gartner) – more automation will be introduced (robotics, augmented realities, etc)
Strategy: Efficiency in transportation and distribution requires connectivity, end-to-end visibility and a strong focus on cost
m-ize 10 best practices to optimize warranty managementMize Inc.
Few years ago, IDC Manufacturing Insights has introduced Warranty Management Capability Maturity Model as a framework for companies to assess current state and establish a roadmap for continuous improvement.
At the lowest levels of maturity, the warranty organization is purely reactive to quality and warranty events and is focused solely on executing transactions. When an organization reaches the higher levels of maturity, it proactively uses data from multiple sources to anticipate warranty events and it uses quality and warranty events as a means to improve learning, product quality, and supplier relationships.
m-ize team with decades of experience helping numerous companies improve their Warranty maturity has identified 10 Best practices to help companies optimize their warranty management.
Avoid wasting time and money procuring and implementing dcimUptime Institute
To often, the pursuit of Data Center Infrastructure Management (DCIM) benefits leads to a procurement and implementation process that takes too long, software that costs too much, and the tools often under-deliver. Organizations frequently fail to define business requirements for DCIM and evaluate options in a holistic and consistent framework. This webinar can help provide insight into why those outcomes occur and how to avoid them.
Best Practices for Seamlessly Integrating a Middle Office Platform™ within Yo...Apttus
The middle office is the functional area between your front-office CRM system and your back-office ERP system. At the core of the middle office is the Quote-to-Cash process. In this session, we'll share best practices for integrating your middle office with your existing IT environments. Hear our recommendations for ensuring integration security, quality, and performance to maximize your success.
Service Management: Unify and streamline warranty, parts, support & service p...Mize Inc.
Join Eric Marlan, Senior Product Manager at m-ize, as he presents: an on-demand webinar covering: “Service Management: Unify and Streamline Warranty, Parts, Support & Service Processes.”
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
In this 50 minute training webinar, Eric discusses Service Management and how to unify and streamline your services areas of registration, support, warranty, service, and parts.
Discusses Key Challenges
Manage Your Services
Integrate Services
Global Services
Optimized Services Workflow
Utilizing Mobile & IoT Technologies
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
Who should attend:
All warranty executives from marketing, sales, support and customer service
IT executives, CIOs, responsible for warranty and service
About the Presenter:
Eric is a Senior Product Manager at m-ize with 15+ years of Product Management, e-commerce solution delivery experience. Eric has been developing, marketing and selling enterprise products and solutions to Fortune 500 companies.
For more information regarding this webinar contact:
Eric Marlan @ericmarlan@m-ize.com
Download the compleat webinar recording at http://info.m-ize.com/service-management-unify-and-streamline-warranty-parts-support-service-processes
Optimizing the HetNet: Key decision points for mobile network operators webinarWi-Fi 360
Mobile network operators (MNOs) are now in the process of determining their network strategies for the next five years, and in many cases these involve a move towards heterogeneous networks (HetNets).
These networks will involve large numbers of cells, based on different technologies and spectrum bands. HetNets need to be fully optimized to deliver the performance and return on investment that MNOs need. And this will require many new tools including self-optimizing networks (SON).
Hear Caroline Gabriel, Research Director at Maravedis Rethink Wireless Infrastructure Analysts share key findings of its Optimizing the HetNet white paper, which was based on interviews with leading MNOs regarding their RAN optimization strategies. In particular, she will address a critical choice – whether to opt for a third party, multivendor solution or leverage incumbent vendor-supplied tools. Accompanying Ms. Gabriel is Neil Coleman, Director of Marketing at Amdocs. He delved into the key role that Amdocs RAN solutions will play in this complex HetNet environment.
ILAP (held at the 3rd Digital Oilfield Summit)André Torkveen
The presentation I gave back in October ’15. The conference was held in London by ACI (see http://www.wplgroup.com/aci/event/digital-oilfield-summit-europe/)
Organizations spend millions of dollars and many months of effort to design and build a new data center facility, yet too often planning for how that data center will actually operate is an afterthought.
The impacts of this oversight are significant:
--If the operations team isn't prepared to go live on Day 1, facilities sit idle, losing revenues by the minute.
--Single design decisions that don't factor in day-to-day operations can add hundreds of unnecessary man-hours per year to data center maintenance costs.
To ensure that the uptime and business goals of the data center are met, operations planning needs to begin early on. A "Start With The End In Mind" approach allows you to increase efficiency, avoid costly operating errors, and ensure that the large capital investments made in a facility yield the most efficient ROI.
RAN dimensioning: Lessons learned by TelstraWi-Fi 360
When investing CAPEX in capacity related Radio Access Network infrastructure, Telstra tries to balance a number of competing goals: maximize the customer experience; for the largest number of customers; with the most effective use of invested capital; through the selective expansion of network hardware.
Because modern wireless networks rely on soft capacity to efficiently provide as much capacity as possible, proper RAN dimensioning must be able to accurately take the effects of soft capacity into account. Current methodology for KPI thresholds, however, cannot provide an accurate understanding of customer experience.
During this exclusive webinar featuring prominent speakers from Telstra, Ascom and Maravedis-Rethink, we will discuss a more effective approach to understanding the relationship of soft capacity and customer experience.
Participants in the webinar will learn how this better approach to RAN dimensioning can lead to improved customer experience and more efficient use of CAPEX.
In addition, Research Director Caroline Gabriel will discuss the broader issues of optimizing and dimensioning the access network, with relation to recent research conducted with a broad base of major mobile operators worldwide.
Rebooting Operational Excellence in Automotive Paint Shops Using AnalyticsAnita Raj
Paint application is touted to be one of the most complex and demanding activities. Any defects in the painting process can result in poor customer experience and impact the company brand. DataRPM shares ideas on how automakers can improve their output quality, reduce defects and improve the operational efficiencies by applying analytics in the right way across the paint shop.
Buyers no longer use voicemails and emails from strangers to learn about products. This information is online, whenever buyers are interested. This SlideShare presentation show sellers how to connect in a meaningful way by starting conversations around the buyer’s plans, goals and challenges.
This presentation is one class in HubSpot Academy's free sales training course. You can enroll here: http://certification.hubspot.com/inbound-sales-certification
Why People Block Ads (And What It Means for Marketers and Advertisers) [New R...HubSpot
HubSpot Research shares new data on why people use ad blockers and what marketers and advertisers need to do to keep people from blocking out ads completely. Hint: it's stop using interruptive and annoying ads.
The lack of visible female role models is pervasive in the tech industry, particularly on Wikipedia, where just under 17% of Wikipedia biographies were on women. That's why HubSpot wrote fourteen Wikipedia entries for remarkable women in tech to help inspire young women to reach positions at the highest levels of STEM.
Twitter gives B2B marketers a powerful opportunity to access broad networks of brands, companies and decision makers on Twitter. Supported by the latest research, we demonstrate why Twitter is not optional and why private and publicly listed brands are missing out on a solid opportunity if they do not incorporate Twitter into their marketing mix.
We demonstrate that Twitter is not optional for brands engaged with B2B marketing. We include the most recent data from multiple leading sources, including The Social Media Examiner, Inc.; Twitter, Inc.; Regalix, Inc. and others.
Twitter provides private and publicly-listed brands an opportunity to engage with broad networks of other brands, firms and key decision makers that also use Twitter. We note that Twitter's active user base is comprised of 250 million plus users and is growing.
When used effectively and in combination with communication strategy and tools, Twitter represents the optimal platform for deploying ongoing messaging. When viewed as a communications hub, Twitter is unrivaled through its ability to integrate other channels and information sources and to coordinate their priority and emphasis. Twitter is effective at relaying information on channels that include Websites, Press releases, Instragram, Facebook, Snapchat, URLs, and any other linkable source of information, and driving traffic to these same sources.
We note that press releases and awareness in general can be difficult for some brands and companies to generate but that Twitter is a proven solution.
Sky Alphabet is a social media marketing agency that utilizes Twitter to achieve growth, awareness and sales objectives through integrated forms of traditional and digital communications driven by Twitter. We understand that Twitter is "not easy" because of its unrelenting requirement for fresh and relevant content, but it is this same requirement that makes Twitter the ideal platform for brands, companies, people and products that are prepared to express themselves through such an advanced channel.
Author: Steve Yanor Aug 2016. @skyalphabet
Research sources: Regalix, Inc. Twitter, Inc. Social Media Examiner, Inc.
The Marketer's Guide To Customer InterviewsGood Funnel
A step-by-step guide on how to doing customer interviews that reveal revenue-boosting insights. This deck is made exclusively for marketers & copywriters.
The Be-All, End-All List of Small Business Tax DeductionsWagepoint
Read the full article with even more details at https://blog.wagepoint.com/h/i/289427271-the-comprehensive-list-of-small-business-tax-deductions/185037
Modern Prospecting Techniques for Connecting with Prospects (from Sales Hacke...HubSpot
Sales is a difficult world to be in because buyers aren't putting up with salespeople anymore. Instead of helping and building relationships, sales reps are still focused on closing prospects - even when they aren't ready to buy! So buyers ignore them. Because of that, even great sales reps would be lucky to get on the phone with someone.
While buyers have evolved and become more sophisticated, sales reps and training programs have been slow to adapt to that change.
Learn actionable modern prospecting techniques you can apply immediately from two best selling authors and sales experts: Max Altschuler CEO of Sales Hacker, and Mark Roberge CRO of HubSpot.
Class 1: Email Marketing Certification course: Email Marketing and Your BusinessHubSpot
*From HubSpot Academy*
Over the past few decades, people have radically changed the way they live, work and buy. This class will give you an overview of an adaptive, inbound approach to sending emails that provide value and drive growth for your business. It will also teach you about the four big themes of a modern email marketing program: segmentation, personalization, mobile, and optimization.
3 Proven Sales Email Templates Used by Successful CompaniesHubSpot
76% of emails never get opened. That makes life for salespeople very difficult. So we've partnered up with Breakthrough Email to bring you email templates that are proven to engage prospects and close more deals. Start using them today and grow your revenue.
Marrakech COP22 climate conference 2016 - an Australian perspectiveJohn Englart
As an Australian climate activist with the CAN network I attended COP22 UNFCCC climate conference in Marrakech, Morocco. This presentation doesn't go into the fine details of the negotiations, but covers the political mood and momentum of the conference. "It's all in the vibe", as solicitor Denis would say from the classic Australian movie The Castle.
You found a page that needs optimizing… now what? Don't proceed blindly. Leverage these 4 key metrics for strategic, data-driven content marketing.
VIDEO: http://j.mp/1Jn1EWH
Design, transform and run intelligent industrial asset optimization operations Genpact Ltd
Manufacturing companies can utilize analytics led asset optimization solutions to enable greater control over performance and utilization, increasing revenues while reducing service costs.
Data center insights summit 2015 disruptive force of cloudscrbraun
60 - 70% of the typical IT operations budgets is wasted. The business model is broken. The major broken processes are the procurement process, the asset management process and the lifecycle management process. These must be corrected if companies hope to compete with competitors utilizing a cloud computing model.
RFG does data center optimization studies and offers recommendations on how to transform data centers.
Demystifying Cost and Implementation Challenges with Adaptive InsightsAdaptive Insights
Learn about the challenges to financial planning and analysis (FP&A) modernization, and how cloud-based solutions like Adaptive can mitigate these risks while reducing planning and reporting cycle times by 75%+!
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
With the adoption rate of cloud-based services showing no sign of slowing, MSPs need to ensure that they continue to generate revenue and create value. How do you move your customers to a cloud-based service without sacrificing revenue? How do you start, and how do you price and show value when hardware is seemingly out of sight and out of mind?
Join Channel Manager David Weeks in a discussion focused on:
• How to transition customers to a virtual environment and preserve revenue
• The key to selling managed cloud services to reach the maximum addressable market
• Demonstrating your value to customers
• And more!
Giacomo Squintani, PTC presenation at Spare Parts 2013Copperberg
"Spare Parts:from undervalued challengeto profit-boosting opportunity" Giacomo O. Squintani, Marketing Manager from PTC presentation at Spare Parts Business Platform 2013.
Find out more http://www.sparepartseurope.com/
Helping Industrial OEMs improve asset uptime and service profitability through end-to-end M2M design and deployment support, remote monitoring, data management, prognostics and in depth analytics
BearingPoint's predictive maintenance approach supports clients to optimize asset availability, reduce failure rates and minimize downtimes. Clients will be able to predict breakdowns and initiate tangible actions to avoid them.
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
Outsourcing IT to the public cloud may seem cheap and easy, but is it? Data shows that on-premises private and hybrid cloud can deliver superior ROI. Explore methodologies and TCO analysis that can help you build a better business case for your organization, while meeting a "cloud first" objective.
Marc Schuetz (PTC): Solving Manufacturing & Service Challenges with Augmented...AugmentedWorldExpo
A talk from the Enterprise Track at AWE EU 2018 - the World's #1 XR Conference & Expo in Munich, Germany 18 -19, October, 2018.
Marc Schuetz (PTC): Solving Manufacturing & Service Challenges with Augmented Reality
For today’s industrial enterprise, the rapid competitive pace of the global market, digital transformation, and the increasing shortage of highly skilled workers is an immensely disruptive threat. However, businesses who adapt have the opportunity for competitive advantage. Learn how best-in-class manufacturing and service organizations are using Vuforia to increase performance, efficiency and effectiveness with remarkable business results.
http://AugmentedWorldExpo.com
All About Business Analyst Becoming a successful BAZaranTech LLC
We are the leaders in providing Role-Specific training and e-learning solutions for individuals and corporations. Our curriculums are based on real-time job functions as opposed to being product-based.specialized and innovative global expert IT Training and Consulting services
TUTEN is a latin american company headquartered in Chile with offices in Colombia, Mexico and USA. Their solutions in Field Service Management allows to give a memorable experience to the client and increment the productivity of workforce
Orangekloud x Construction Seminar: Mobility Solutions for the Construction I...Orangekloud
In this seminar, we covered the following topics.
1. Introduction to Orangekloud
2. Digital Transformation and Its Implications for the Construction Industry
3. Demo of Construction Workflow Apps and Their Advantages
4. Grants and Schemes Available for Singapore SMEs
Growing Interest in Cloud Based Digital Experiences -- An IDC and IBM Digital...IBM Digital Experience
As marketing, commerce, and customer service continue to shift to digital channels — and as an increasingly greater share of an organization's revenue comes from digital business — organizations have become acutely aware of the need for an enterprise digital experience platform. Such a platform enables them to quickly and cost effectively create, manage, and deliver cross-channel, cross-device digital experiences to their various constituents; measure the effectiveness of the experiences; and optimize the experiences based on analytical insights.
Organizations are increasingly turning to platforms such as IBM Digital Experience on Cloud to meet today's digital business requirements. As IDC's research has shown, organizations that use IBM Digital Experience have realized significant business benefits, including increased revenue and quicker time to market, reduced costs and improved staff productivity, and increased customer and employee engagement.
Join us in this live webinar to:
1. Hear directly from IDC on their latest IBM Digital Experience on Cloud Business Valuation report
2. See live demonstrations of the latest features that IBM Digital Experience on Cloud solutions can provide to companies looking to capitalize on their digital transformations
ERP Optimization: How to Save Cost And Gear Up For Business Innovation Simult...CAST
This slide presentation features Liz Herbert, Principal Analyst with Forrester Research Inc, on how to take control of your ERP system to enable growth and revenue generation by learning to:
-Find the balance between cost control and business innovation
-Manage the TCO of ERP systems by reducing complexity
-Identify performance and stability vulnerabilities by focusing on the quality of customizations
To watch the complete webinar, visit http://www.castsoftware.com/news-events/event/erp-customization-kills-innovation?gad=ss
4 ways fashion and apparel brands can benefit from digital storyboardingPTC
Digital storyboarding empowers fashion and apparel brands to easily capture and share design inspirations, concepts, trends, requirements, and feedback in one central place. Discover the real value that digital storyboarding can bring to your business, and understand the top benefits and use cases for retailers. Learn more: http://ptc.co/9LY730lxSNp
Get Your Aircraft Spare Parts Inventory Management Off the GroundPTC
Discover how organizations from the U.S. Air Force to Qantas Airlines are using aircraft spare parts inventory management solutions to maximize their fleet availability and reduce material costs.
PTC helps companies around the world reinvent the way they design, manufacture, operate, and service things in and for a smart, connected world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based product lifecycle management. Today, our leading industrial innovation platform and field-proven solutions enable you to unlock value at the convergence of the physical and digital worlds. With PTC, manufacturers and an ecosystem of partners and developers can capitalize on the promise of the Internet of Things and augmented reality technology today and drive the future of innovation.
Terumo BCT Selects Windchill Quality Management to Enhance Global Quality Pro...PTC
NEEDHAM, Mass. – October 10, 2017 –– PTC (NASDAQ: PTC) today announced that Terumo BCT has selected the Windchill® Quality Management solution to support the company’s continuous improvement initiatives for quality systems and processes around the world.
Terumo BCT, a medical technology company, holds a global leadership position in blood component, therapeutic apheresis, and cellular technologies. The company is dedicated to improving the efficiency of blood and cellular therapies, along with clinical and patient outcomes.
PTC Announces a Major New Release to Vuforia Augmented Reality PlatformPTC
Vuforia 7 Introduces Ground Plane Detection, Next-Generation Object Recognition
and Support for Apple’s ARKit and Google’s ARCore
NEEDHAM, Mass. – October 2, 2017 –– PTC (NASDAQ: PTC) today announced the upcoming release of the newest version of its award-winning Vuforia® platform for AR development, Vuforia 7. Vuforia 7 will introduce major advancements in the ability to attach digital content to more types of objects and environments, and a new capability for delivering enhanced AR experiences on a wide range of handheld devices.
PTC Announces Vuforia Chalk App for Augmented Reality CommunicationsPTC
Breakthrough Remote Assistance App Now Available for iPhone and iPad
San Diego, CA – October 2, 2017 –– PTC (NASDAQ: PTC) today announced a brand-new way to communicate and help others with the new Vuforia® Chalk™ augmented reality app.
ThingWorx® Studio Brings Highly Immersive Augmented Reality Interactions to t...PTC
ThingWorx Studio, powered by Vuforia, introduces advancements for attaching digital content to everyday objects and surfaces as well as support for Apple’s ARKit and Google’s ARCore
NEEDHAM, Mass. – Oct. 2, 2017 –– PTC (NASDAQ: PTC) today announced its ThingWorx® Studio Augmented Reality (AR) technology will be updated with Vuforia® 7 software, bringing with it major advancements in the ability to attach digital content to everyday objects and surfaces, as well as support for Apple’s ARKit and Google’s ARCore.
PTC to Accelerate Mixed Reality for Enterprises with Microsoft HoloLensPTC
ThingWorx Studio Enables Creation of Fast, Scalable MR Experiences for HoloLens
NEEDHAM, Mass. and ORLANDO – September 25, 2017 –– PTC (NASDAQ: PTC) today announced from Microsoft Ignite that it is working to create enterprise mixed reality (MR) experiences with Microsoft HoloLens. PTC and Microsoft will jointly work to help customers leverage the ThingWorx® Studio MR authoring and publishing tool as a preferred way to build hands-free MR experiences for HoloLens.
PTC Product Lifecycle Management SaaS Bookings Double Over Last Four QuartersPTC
CIMdata Report Validates Industry Trend Toward the Cloud
NEEDHAM, Mass. – August 30, 2017 –– PTC (NASDAQ: PTC) today announced that bookings for its product lifecycle management (PLM) software-as-a-service (SaaS) solution have doubled over the last four quarters. This expansion complements PTC’s new subscription model and aligns with the recent findings of a Cloud PLM study conducted by CIMdata, the leading independent global strategic management consulting and research authority focused on the PLM market.
PTC Marks 15 Years of Partnering with DoD STARBASE Program for Hands-On STEM...PTC
Program Curriculum to Expand with the Addition of Augmented Reality
NEEDHAM, Mass. – August 22, 2017 –– PTC (NASDAQ: PTC) today announced its continued support of DoD STARBASE, a Department of Defense youth outreach program designed to introduce students to science, technology, engineering, and math (STEM) applications and careers. PTC has partnered with DoD STARBASE since the program’s nationwide expansion in 2002 and has committed to expanding the current curriculum to include next-generation technology such as the Internet of Things (IoT) and augmented reality (AR).
PTC and L&T Technology Services Unveil Industry 4.0 Center of ExcellencePTC
Innovation Space to Showcase How the Two Companies Will Enable Digital Transformations for Global Customers
NEEDHAM, Mass. and BANGALORE, India – July 11, 2017 –– PTC (NASDAQ: PTC) and L&T Technology Services Limited (NSE: LTTS) today announced the opening of a Center of Excellence (CoE) focused on Industrial Internet of Things (IoT) innovation at LTTS’ office in Bangalore, India. Popularly termed as Industry 4.0, the Industrial IoT Center of Excellence will demonstrate the promise of digital transformations for companies across the globe, and will showcase the technologies that make those transformations possible.
Hitachi Construction Machinery Adopts PTC Service Parts Management SaaSPTC
Cloud-based Service Parts Inventory Solution Optimizes Hitachi Global Service Parts Inventory
NEEDHAM, Mass. – June 22, 2017 –– PTC (NASDAQ: PTC) today announced that Hitachi Construction Machinery Co., Ltd. has adopted PTC Service Parts Management (SPM) SaaS to optimize its global service parts inventory.
HIROTEC Selects ThingWorx Platform from PTC for Remote Monitoring and Real-Ti...PTC
Visualizing Factories Decreases Downtime and Improves Productivity
NEEDHAM, Mass. – June 7, 2017 –– PTC (NASDAQ: PTC) today announced that HIROTEC Corporation, a globally recognized manufacturing equipment and parts supplier, selected the ThingWorx® Platform from PTC to remotely monitor its factory operations to improve operational efficiency and factory quality.
ThingWorx Manufacturing Apps Enable Improved Operational Performance and Accelerated Time-to-Value
Boston, Mass. – May 23, 2017 –– PTC (NASDAQ: PTC) today announced at LiveWorx®17 the launch of new ThingWorx® manufacturing apps. The new role-based manufacturing apps are fast to deploy and provide industrial companies with real-time operational intelligence to make more proactive and faster decisions.
3D Systems Chooses ThingWorx Platform from PTC to Enable Smart, Connected 3D ...PTC
ThingWorx IoT Platform to Monitor 3D Printers for Remote Service and Maintenance; LiveWorx Event to Feature Several Demonstrations of Technology
NEEDHAM, Mass. – May 22, 2017 –– PTC (NASDAQ: PTC) and 3D Systems Corporation (NYSE: DDD) today announced that 3D Systems has selected and plans to embed the ThingWorx® Platform from PTC into its 3D printers, enabling intelligent monitoring and remote service and maintenance.
PTC and ANSYS to Develop Platform Solution Enabling Digital Simulation for th...PTC
Solution Builders to Execute Simulation Models for Industrial IoT Applications
NEEDHAM, Mass. and PITTSBURGH – May 17, 2017 –– PTC (NASDAQ: PTC) and ANSYS (NASDAQ: ANSS) today announced a solution that will enable ANSYS engineering simulation technology to be rapidly added to applications built on the ThingWorx® Industrial Internet of Things (IoT) platform from PTC. The development of a connector between these two technology platforms will enable customers to transform raw data into new forms of actionable intelligence. The connector will integrate intelligent digital simulation models with products as they exist and operate in the real world. This will open up new opportunities for companies to create value by enabling them to optimize operations and maintenance and to integrate them into their product development processes.
Healthcare & Med Device - LiveWorx Recommended AgendaPTC
LiveWorx17 Recommended Agenda – May 22-25, 2017 – Boston
LiveWorx is the premier Internet of Things (IoT) Business Event. Learn more-> http://ptc.co/yFPV30barOi
LiveWorx17 Recommended Agenda – May 22-25, 2017 – Boston
LiveWorx is the premier Internet of Things (IoT) Business Event. Learn more-> http://ptc.co/yFPV30barOi
LiveWorx17 Recommended Agenda – May 22-25, 2017 – Boston
LiveWorx is the premier Internet of Things (IoT) Business Event. Learn more-> http://ptc.co/yFPV30barOi
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
2. 2
Why?
• Markets trends
• Service challenges
BUILDING THE BUSINESS CASE FOR REMOTE SERVICE
What?
• Driving Use Case
• Metrics
How?
• Sample framework
• Customer scenarios
4. 4
THE WORLD IS MOVING TO SMART CONNECTED PRODUCTS
Estimated potential economic impact of The Internet
of Things in 2025, range from $2.7 – 6.2 trillion annually
– McKinsey Global Institute
$6.2T #1
Manufacturing industry will be the #1 industry
sector by share of global economic value-add.
– Forecast: The IoT, Worldwide, 2014
Smart, connected products will give rise to the next era of IT-
driven productivity growth at a time when the impact of earlier
waves of IT has largely played itself out.
– Harvard Business Review, November 2014
Jim Heppelmann
President and CEO, PTC
Prof. Michael Porter
Harvard Business School
5. 5
MY SMART CONNECTED PRODUCTS
IOT is already changing your personal experience, and it is also changing the business experience.
6. 6
WHY – KEY MOTIVATOR
-Keith Larson –VP Content Putman Media – Smart industry 2016
7. 7
IIOT CHANGING SERVICE APPROACHES
Remotely access, diagnose and
service your equipment
Connect your equipment directly
to your field service organization
Predict failures to improve uptime
for connected equipment
8. 8
SERVICE CHALLENGES TODAY
OEM Revenue & Profitability
• Losing significant parts revenue to competitors
• Reactive models and high cost on-site service
channels constrain EBITA improvement
• Technicians and customers struggle to identify
the correct technical information and parts
• High service parts inventory and logistics costs
relative to fill rate and availability targets
• Aging workforce limits ability to scale
Customer Retention and Satisfaction
• Customers demanding enhanced service and
outcome based contracts
• Customer total cost of ownership perceived
to be too high
• Poor service experience has a negative
impact on brand loyalty and customer
satisfaction
• OEM is a part vendor versus strategic partner
limiting ability to impact customer value
drivers
All while Service leaders are tasked with driving more revenue and
profitability for the Enterprise
10. 10
WHAT IS THE DRIVING USE CASE
Business Reason
for Remote Service
• Remote access to assets for
monitoring, control and
troubleshooting to improve
service
• Reduce overall cost of
servicing assets, reduce
onsite service calls
• Improve process for
software updates for your
products
Primary User/Persona
• Call Center Technician
• Remote Service Technician
• Field Service Engineer
/Technician
11. 11
WHAT METRICS?
Possible Metrics
• Mean time to repair (MTTR)
• First time fix rate (FTFR)
• Service cost per customer
• Service contract renewal rates
• No fault found (%)
• Technician utilization rate (%)
• Reduced truck-roll (remote fix rate)
• Equipment up-time
• Warranty costs
• Service revenue
• SLA compliance
13. 13
• Simple approach – one
variable
• Assume 100 field technicians
with 2 on site calls per week
• 2 weeks vacation per year
• Assume 15% of trips can be
resolved remotely
• Could expand to other
benefits such as Improved
first time fix rates
FRAMEWORK – POTENTIAL SAVINGS
BASED ON UNNECESSARY TRIPS
Service Technicians 100
Calls per Tech/ week 2
Total Calls / Week 200
Weeks / Year 50
Total Calls / Year 10,000
Unnecessary calls 15%
Unnecessary trips 1,500
Cost / trip $1,000
Total Cost $1,500,000
14. 14
Business Reason
• Reduce cost and lost patient time
with remote diagnostics and
resolution
• Persona – Remote/Field
Technician
• Results
– Reduced site visits by > 20 %
– Reduced Mean Time to Repair
(MTTR)
• Next Step
– Investigating predictive service
CUSTOMER SCENARIO – MEDICAL DEVICE
Devices 20,000
Visits per year 72
Total visits / year 1,444,000
Cost / trip $2,000
15. 15
Business Reason
• Reduce asset downtime and field
service visits
• Persona – Remote/Field Technician
• Results
– 17% of issues resolved remotely
– Reduced asset downtime by ~15%
– Reduced Mean Time to Repair
(MTTR) to under 30 minutes
• Next Step
– Analyze usage data to better
understand asset performance
CUSTOMER SCENARIO – INDUSTRIAL
Devices 5,000
Visits per year 2
Total visits / year 10,000
Unnecessary Trips 10%
Cost / trip $500
Total Cost $500,000
16. 16
Buy
• Commercial solution meets XX% of your
use cases and requirements
• Subscription and implementation
(cloud) cost
Build
• Required development skills in house
• Desire to maintain and support solution
over several years
• Potential hidden costs – technology
changes
BUY VERSUS BUILD INVESTMENT
3 Java Engineers
Base Salary $ 125,000
Benefits @ 18% $ 22,500
Full Time cost $ 147,500
QA Engineer
Base Salary $ 85,000
Benefits @ 18% $ 15,300
Full Time cost $ 100,300
Total Team $ 460,000
6 months $ 230,000
1 Dev $ 147,500
1 QA $ 100,300
Ongoing Yearly
Cost $ 247,500
LABOR
TOTAL COST
SUPPORT COST
17. 17
CAPABILITIES TO CONSIDER
Capabilities
Track activities statuses
Audit trail/comments for activities
Workflow integration with activities
Integrations to knowledge management system
Secure remote connection
Multiple protocol support
Remote connection audit trail
Bi-directional file transfer
Accessible through Asset Manager
File upload, download, and deletion
File transfer history by asset
File transfer audit trail
18. 18
SUMMARY
1. Why – Smart Connected Devices
2. What – Use Case and Metrics
3. How – Saving and Investments
19. 19
Evolving Your Service Business in the Era of Internet of Things
In companion white papers, PTC looks at changes that are enabling
manufacturers to redefine service.
Download these white papers to learn how OEMs are achieving:.
SERVICE TRANSFORMATION: UNDERSTAND, ADVANCE, OUTPERFORM
http://www.ptc.com/service-lifecycle-management/service-transformation
IDC Sees Opportunity
in Product-Service
Systems
Service Transformation:
Evolving Your Service
Business in the Era of
Internet of Things
20. 20
THANK YOU
WATCH THE RECORDED WEBINAR ON-DEMAND:
HTTP://WWW.PTC.COM/SERVICE-LIFECYCLE-MANAGEMENT/REMOTE-SERVICE/REMOTE-SERVICE-WEBINAR
CONTACT A PTC SERVICE LIFECYCLE MANAGEMENT EXPERT:
HTTP://WWW.PTC.COM/SERVICE-LIFECYCLE-MANAGEMENT/CONTACT-US
Editor's Notes
Steps/Phases to build the business case
According to global consulting firm McKinsey as much as $6.2 trillion in global economic value will be generated by this trend over the next ten year. As a point of reference, that’s about ten times as much economic value as the firm expects will be created by 3D printing.
Gartner states that Manufacturing industry will capture the greatest amount of value.
Prof. Michael Porter states SCP and IoT represent will have a greater impact on business and productivity than the introduction of the internet did.
If you haven’t read the HBR article by Michael Porter and Jim Heppelmann, I encourage you to do so.
It’s a great time to be a manufacturer. You have the chance to take part in the greatest economic value add opportunity of our lifetime.
Companies who are able to identify the opportunities and quickly bring to market solutions will be the leaders for the decades to come.
Connected technology is impacting the way manufacturers service their equipment today:
Track and monitor product location, performance, utilization, and condition; you always know where your products are and how they’re performing.
Enable remote service and remote software updates; routine technician visits have been replaced by remote service, software updates, and customer resolution.
Optimize parts forecasting and pricing through advanced modeling and causal forecasting; parts inventory is more effectively planned