With the adoption rate of cloud-based services showing no sign of slowing, MSPs need to ensure that they continue to generate revenue and create value. How do you move your customers to a cloud-based service without sacrificing revenue? How do you start, and how do you price and show value when hardware is seemingly out of sight and out of mind?
Join Channel Manager David Weeks in a discussion focused on:
• How to transition customers to a virtual environment and preserve revenue
• The key to selling managed cloud services to reach the maximum addressable market
• Demonstrating your value to customers
• And more!
Identity— Help protect against identity compromise and identify potential breaches before they cause damage
Devices—Enhance device security while enabling mobile work and BYOD
Apps and Data—Boost productivity with cloud access while keeping information protected
Infrastructure—Take a new approach to security across your hybrid environment
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Identity— Help protect against identity compromise and identify potential breaches before they cause damage
Devices—Enhance device security while enabling mobile work and BYOD
Apps and Data—Boost productivity with cloud access while keeping information protected
Infrastructure—Take a new approach to security across your hybrid environment
Presentation about IT managed services and solutions being offered by IISGL .
At IISGL, we have a fully consultative approach. We want
to understand your business, its pain points and
ambitions. We can then utilize that knowledge,
dovetailing with our years of extensive experience of
the technologies available, to provide you with a custom
solution.
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
DXC Technology https://www.dxc.technology DXC technology is the world’s leading independent, end-to-end IT services company. They lead digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
FFIEC and NIST: What You Need to Know About Two Prevalent New IT Security Com...West Monroe Partners
Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
Intelligent compliance and risk management solutions.
First, we understand ‘compliance’ can have different meanings to various teams across enterprise. Compliance is an outcome of continuous risk management, involving compliance, risk, legal, privacy, security, IT and often even HR and finance teams which requires integrated approach to manage risk.
Let's start with the base pillar Compliance Management: compliance management is all about simplify risk assessment and mitigation in more automated way, providing visibility and insights to help meet compliance requirements.
Information Protection and Governance: we believe there is a huge opportunity for Microsoft to help our customers to know their data better, protect and govern data throughout its lifecycle in heterogenous environment. This is often the key starting point for many of our customers in their modern compliance journey – knowing what sensitive data they have, putting flexible, end-user friendly policies for both security and compliance outcomes, using more automation and intelligence.
Internal Risk Management: Internal risks are often what keeps business leaders up at night – regardless of negligent or malicious, identifying and being able to take action on internal risks are critical. The ability to quickly identify and manage risks from insiders (employees or contractors with corporate access) and minimize the negative impact on corporate compliance, competitive business position and brand reputation is a priority for organizations worldwide.
Last but not least, Discover and Respond: being able to discover relevant data for internal investigations, litigation, or regulatory requests and respond to them efficiently, and doing so without having to use multiple solutions and moving data in and out of systems to increase risk – is critical.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNow’s system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Altnix offers IT infrastructure managed services and remote infrastructure management services (RIMS) for Global customers. Streamline your IT infrastructure management and operations using tools, processes and 24x7 support from Altnix.
The ITIL v4 Foundation course aims to introduce participants to the management of modern ITenabled services, to provide them with an understanding of the common language and key concepts and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
DXC Technology https://www.dxc.technology DXC technology is the world’s leading independent, end-to-end IT services company. They lead digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
FFIEC and NIST: What You Need to Know About Two Prevalent New IT Security Com...West Monroe Partners
Cybersecurity is an area of growing concern for financial institutions, especially in the face of recent high-profile data breaches. In June of this year, the Federal Financial Institutions Examination Council (FFIEC) released its Cybersecurity Self Assessment Tool (CAT) to help institutions determine their risks and evaluate their preparedness.
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
What’s in it for me?
Intelligent compliance and risk management solutions.
First, we understand ‘compliance’ can have different meanings to various teams across enterprise. Compliance is an outcome of continuous risk management, involving compliance, risk, legal, privacy, security, IT and often even HR and finance teams which requires integrated approach to manage risk.
Let's start with the base pillar Compliance Management: compliance management is all about simplify risk assessment and mitigation in more automated way, providing visibility and insights to help meet compliance requirements.
Information Protection and Governance: we believe there is a huge opportunity for Microsoft to help our customers to know their data better, protect and govern data throughout its lifecycle in heterogenous environment. This is often the key starting point for many of our customers in their modern compliance journey – knowing what sensitive data they have, putting flexible, end-user friendly policies for both security and compliance outcomes, using more automation and intelligence.
Internal Risk Management: Internal risks are often what keeps business leaders up at night – regardless of negligent or malicious, identifying and being able to take action on internal risks are critical. The ability to quickly identify and manage risks from insiders (employees or contractors with corporate access) and minimize the negative impact on corporate compliance, competitive business position and brand reputation is a priority for organizations worldwide.
Last but not least, Discover and Respond: being able to discover relevant data for internal investigations, litigation, or regulatory requests and respond to them efficiently, and doing so without having to use multiple solutions and moving data in and out of systems to increase risk – is critical.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
ServiceNow® IT Service Management (ITSM) provides a modern service management solution in the cloud. ServiceNow’s system of action allows you to consolidate tools, transform the way you deliver services, and improve the customer experience.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
This deck provides a quick overview of the Managed Services Offerings that Prolifics provides. Note that this deck includes the traditional Managed Services Model and the Cloud Managed Services offerings will be uploaded soon in the near future.
How to Report and Optimize Cloud Costs Across All Your Clouds by RightScaleRightScale
With companies using six different clouds on average, it can be difficult to manage and optimize cloud spend. IT and financial managers need to understand where costs are coming from, allocate those costs to departments, and find ways to reduce waste and save money. This deck covers how to use RightScale to:
• Adjust cloud bills to account for markups or discounts
• Allocate costs for showback or chargeback
• Implement budget alerts
• Avoid zombie instances and other waste
• Use pricing data to proactively save money
For a free tool to compare public clouds, go to www.cloudcomparison.rightscale.com
What Every MSP Needs to Know for Cloud SuccessRightScale
The use of cloud infrastructure is now a given for almost every enterprise. Managed services providers, including hosters, outsourcers, and systems integrators, are finding that their customers want to use cloud services, but monetization requires new approaches and skills. This deck covers:
• Why will cloud disrupt MSPs?
• The key challenges facing MSPs in a cloud world
• The skills gap and what it means
• Four critical requirements for every MSP to adapt
• MSP use cases for monetizing cloud
• Tips to market and sell your cloud services
Each month, join us as we highlight and discuss hot topics ranging from the future of higher education to wearable technology, best productivity hacks and secrets to hiring top talent. Upload your SlideShares, and share your expertise with the world!
Not sure what to share on SlideShare?
SlideShares that inform, inspire and educate attract the most views. Beyond that, ideas for what you can upload are limitless. We’ve selected a few popular examples to get your creative juices flowing.
Managing End User Expectations -- The A La Carte StrategySolarwinds N-able
N-able is about more than just supplying the MSP industry with the best automation software around. Based on our work with MSPs of all sizes from all corners of the world, we have developed A la Carte pricing designed to help you get the most ROI from your managed services offerings.
Join Channel Manager David Weeks as he walks you through our A la Carte pricing model and explains the systematic approach N-able uses to help MSPs build their businesses and increase their revenue.
This interactive and engaging webinar will highlight how MSPs around the world have continued to grow their businesses by adding new services that attract new customers.
For SMBs using MSPs (and VARs) | How to Save Money with Managed IT ServicesDavid Castro
SMB opportunity to use MSPs to save IT management costs. Content includes the following: Who is Kaseya?; the current state of IT Systems Management; a discussion of why IT automation is key to SMB success; why Kaseya is used by solution providers; how SMBs need to prepare for the next wave in IT, how to get started with a Kaseya solution provider. Presented by Kaseya. March 2014
Insight session -- Build Successful MSP Service OfferingsSolarwinds N-able
A great managed services program is one that has the right mix of products, services and programs for the fastest, easiest and most cost-effective path to market – leading to sustained profitability and success.
Join Channel Manager David Weeks as he walks you through building an MSP program that will get you rapid results while saving you thousands of dollars in go-to-market costs.
Juriba - How to Get Your Management Fired Up About Evergreen IT After Your Wi...Ivanti
Support for Windows 7 ends on 14 January, 2020. If your organization has not upgraded to Windows 10 yet, you only have a few months left to do so before exposing your users and devices to security vulnerabilities. Or you might have already started your transformation project but have encountered some of the many roadblocks along the way. But with the right tooling, an agile project management methodology, and repeatable as well as scalable processes, you not only can accelerate your Windows 10 migration but already set yourself up for success for subsequent Windows-as-a-Service Feature Update cycles and achieve Evergreen IT. Listen to Juriba’s CTO, Barry Angell, as he explains how you can understand your IT estate, achieve maximum project velocity and ultimately build your Evergreen IT strategy.
Webinar - How to Get Real-Time Network Management Right?ManageEngine
In this webinar, you will learn how to efficiently manage and embrace new technologies such as 4G and mobile. You will also learn to face the network monitoring challenges of the future. And you will watch an interesting demo of OpManager.
Keynote presentation from CMG Conference explaining the challenges in management and now monitoring and business visibility provided by modern APM tools is critical to business execution
Benefits of Cloud Hosting and SaaS Solutions for IT Solution Providers and th...Janine Soika
This presentation provides information on what Cloud, Hosting, and SaaS solutions are, and how they can be resold by IT Solution providers to build a profitable monthly recurring business, and the cost savings benefits to end customers for using these solutions.
Webinar - How to Get Real-Time Network Management Right?ManageEngine
In this webinar, you will learn how to efficiently manage and embrace new technologies such as 4G and mobile. You will also learn to face the network monitoring challenges of the future. And you will watch an interesting demo of OpManager.
Data center insights summit 2015 disruptive force of cloudscrbraun
60 - 70% of the typical IT operations budgets is wasted. The business model is broken. The major broken processes are the procurement process, the asset management process and the lifecycle management process. These must be corrected if companies hope to compete with competitors utilizing a cloud computing model.
RFG does data center optimization studies and offers recommendations on how to transform data centers.
Making the Business Case for Remote Service CapabilitiesPTC
Manufacturers are looking to make their service more efficient and more profitable. Adopting remote service capabilities allows OEMs to move from vendor to partner, building customer trust along the way.
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
Opportunity for VARs and MSPs to help SMBs manage services and save IT management costs. Content includes the following: About Kaseya; Why sell/resell Kaseya; Prospecting; Creating opportunities and registering deals; And how to engage. Presented by Kaseya. March 2014
As government agencies continue to advance their digital transformation and improve the citizen digital experience, they are moving to new platforms. A successful digital transformation, and continued compliance with federal technology update mandates, such as Cloud First and the Modernizing Government Technology Act, involves embracing multiple cloud platforms. This has a ripple effect of streamlining agency operations and presenting a new and updated digital experience for citizens.
Our government agency speaker will outline how one agency moved operations to the cloud and the lessons they learned along the way.
During today’s webcast, you will learn:
- How cloud platforms can help improve the citizen digital experience
- How to architect a multi-cloud platform that makes sense for your agency
- Lessons learned by other government agencies and from private sector companies
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Technet France
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
Des serveurs créés pour vos usages specifiques, vous en avez reve HP l'a fait.Microsoft Décideurs IT
Session HP: Maximisez vos performances et votre réactivité avec les dernières générations de support et ne craignez plus de faire un cauchemard sur la fin de support Windows 2003, HP vous accompagne dans ces transformations.
Government Webinar: Five Essential IT Tools You Need TodaySolarWinds
In this webinar, our SolarWinds sales engineer discussed how to help you understand what basic software you need to improve IT operations at your site. We reviewed the key factors to consider and where to start. We also reviewed and demonstrated the tools our government and education customers need today.
During this interactive webinar, attendees learned how:
Web Help Desk® provides help desk ticketing and asset management to help improve problem resolution rates and reporting
Dameware® Remote Support simplifies remote access and helps improve desktop support and administration
ipMonitor® provides visibility into availability and performance of your network, servers, and applications
Patch Manager helps you quickly address software vulnerabilities
Engineer’s Toolset™ contains over 60 products to support your network
Government and Education Webinar: Leveraging SolarWinds to Improve Remote Emp...SolarWinds
In this webinar, our SolarWinds sales engineer discussed how to leverage SolarWinds® to help improve remote employee support at your organization. COVID-19 concerns are changing how organizations run their business and IT operations, dramatically expanding demand for teleworking (work from home) and application access to collaborative systems (like Webex, SharePoint, Teams, etc.). This demand is creating significant challenges for IT operations and has increased the need for IT pros to keep applications, services, and infrastructures up and running—and safe.
During this interactive webinar, attendees learned how to:
Monitor VPN performance with Network Performance Monitor and analyze application traffic with NetFlow Traffic Analyzer
Monitor the performance and utilization of your WAN and VoIP solution with VoIP & Network Quality Manager
Monitor and troubleshoot the application performance of your collaboration systems such as Webex, SharePoint, and Teams with Server & Application Monitor and AppOptics™
Monitor remote end-user experience with Web Performance Monitor
Improve ticketing, asset management, and self-service with Web Help Desk®and SolarWinds Service Desk
Connect quickly and securely and communicate effectively with end users with Dameware® Remote Support
Visualize and analyze key remote support metrics in a dashboard with the Orion® Platform feature, PerfStack™
5 ways MSP N-central 11 will revolutionize your service deliverySolarwinds N-able
Join the SolarWinds MSP team as we introduce you to the newly released MSP N-central 11 remote monitoring and management platform. This webinar will explore how a powerful IT automation platform can make a significant difference to your service delivery, customer satisfaction and bottom line as a growing managed services provider. We will explore exciting new developments in Backup and Recovery, Patch management, Antivirus, Mac device support and of course the powerful, user-friendly Automation behind it all.
This webinar will also include a special highlight of the all-new MSP Backup & Recovery software integrated into the latest version of MSP N-central. Come see why hybrid-cloud is the best way for you to manage backup for your customers.
Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017!
Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue.
What you will learn:
• A real world approach to developing a winning business plan
• Three tools that will increase your 2017 sales and profits
• The top 3 mistakes most business owners make
• One number that could change your life!
IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.
Increasing monthly recurring revenue (MRR) is the top goal of all MSP. Unfortunately adding new MRR at the right price is a struggle for too many providers. However, top MSP’s are adding more recurring revenue today than ever before. Gary Pica is widely regarded as the definitive expert in the managed services sales process.
During this session Gary will share the key math and science that drives the results of top providers. Gary’s process will give you a sales framework that will insure positive results. Key take ways for this event are:
• Developing a winning sales formula
• Why MSP sales people often fail
• One change to drive immediate sales results
This presentation will go right to the core of what separates the haves’ from the have not’s in the IT Sales. If adding new recurring revenue is critical to your business, you don’t what to miss what Gary has to say.
Recovering Your Customers From Ransomware Without Paying RansomSolarwinds N-able
Join SolarWinds N-able and StorageCraft to learn about getting a leg up on ransomware to keep your customers’ data safe and satisfied with your service.
Recovering Your Customers From Ransomware Without Paying Ransom.
No matter how strong your security management, ransomware continues to loom as a serious and credible threat to your customers’ data.
Once your customer has fallen victim, they will look to you for help and expect results quickly. As an MSP delivering IT Services to your customers, at no time is your performance more important than in a recovery situation and your relationship with your customers is fully dependent on how quickly you can make your customer whole again.
Join us for this webinar and you’ll learn:
• Why backups are the best protection from ransomware threats
• How ransomware can compromise your backups and lock up your data
• Best practices on isolating backups from the threat of ransomware
• Fast, simple recovery techniques for getting data and systems back online without paying ransom!
Organizational waste and lack of productivity is more than a nagging workplace condition, it’s an epidemic that is undermining your businesses. To succeed in today’s commercial landscape, we must look for new ways to reduce this waste. How do you effectively reduce waste in an organization? How do you create a sustainable infrastructure to stay ahead of the competition?
Efficiency expert Chris Day, Founder and CEO of IT Glue, talks about the sources of waste in your managed services business and the ways in which you can solve this challenge.
Join Chris as he discusses topics such as:
• Providing employees with access to information
• Standardizing process
• Reducing onboarding time
• Efficiency
• Transparency
• Sustainable infrastructure
The top 10% of MSP’s enjoy profit margins that are 3 times the industry average. These top providers are not smarter and they don’t work harder, they simply focus on key metrics and priorities that drive massive results.
Join MSP guru Gary Pica as he shares secrets that have transformed two of his MSP’s into industry leaders. You will take away ideas that you can immediately implement to improve results. During this session you will learn:
• The most common mistake that kills profitably
• 3 metrics that change the way you set priorities
• A framework to ensure higher margins
You will learn to calculate the unrealized profitability locked inside your business and develop a plan to unlock it. If higher profitability is your priority you don’t want to miss what Gary has to say.
How to Help Your Customers Protect Themselves from Ransomware AttacksSolarwinds N-able
Some troubling statistics are emerging surrounding ransomware and the broad effect it is having on the IT industry and its customers:
- Over 18 million dollars paid to ransomware thieves between April 2014 and June 2015.
- More than 6 million detected ransomware attack attempts in Q4 2015.
- 50% of all malware are now ransomware attacks.
Industry experts agree that a staggering 93% of phishing emails now contain encryption ransomware. Many are opened by end users who don’t understand they are the targets of carefully crafted social engineering.
Join Scott Parker and Bryan Zimmerman from SolarWinds N-able as they explore the rise of Ransomware and ways to educate and protect your customers.
During this webinar, Gary will share proven methods for pricing and packaging your IT service offerings. If your recurring revenue is not increasing each and every month you need to hear what Gary has to say. During this webinar you will learn:
• Pricing managed services and cloud: learn guidelines that will take the mystery out of pricing your support offering
• Packaging your offering: Your support offering impacts sales, service delivery, and profit margins.
• Learn the 3 most common mistakes IT providers make
• Learn the answers to your burning questions: What should I include? How many offerings should I have? How should I present the offering?
How you package and price your support offering is the most important decision most IT providers will make. Learn key best practices that ensure you will get it right.
The wait is over! Join us to explore the latest feature packed release of N-central!
N-central 10 was the culmination of over 2 years of research and development to make service delivery easier. We overhauled the UI, made workflows easier and introduced a brand new way to assist customers with Direct Support. We couldn’t have done it without you our partners giving us feedback and making sure we got every little detail just right.
With N-central 10.1 we continue our mission of creating software for better IT service. Here are just some of the great features we’ve packed into this release:
• MSP Manager integration: Automate ticket creation and device data imports into MSP Manager.
• Patch scheduling: A patch setup wizard and new dynamic scheduling makes it easy to configure patching exactly the way you like.
• Device organization: The ability to specify sites for a customer to organize devices into locations or groups based on how you manage them.
• Streamlining automation: Automation Manager has a brand new look and feel and some enhancements to make drag and drop automation even easier.
Join Ali Mahmoud and Scott Parker as they introduce you to this great new release.
MSP Manager provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers, giving you a streamlined way to support customers and manage your business.
Use MSP Manager to:
• Create tickets and assign the best technician in seconds
• Organize your service teams
• Create account integrated invoices tailored to each customer’s needs
• Track your business- see how many customers are being supported, how many billable hours are accumulated
• And more!
Join Product Marketing Manager Ali Mahmoud for an in-depth look at this great new addition to the SolarWinds N-able product family.
In this webinar, Sales Engineer Omar Kahiel explores 2 Key uses for Report Manager:
Auditing your Customer Environment with Report Manager:
Gain a thorough understanding of your Customers’ networks using N-central’s comprehensive set of reporting tools. Omar will review the Network Assessment Report, the Hardware and Software Inventories, Patch Status and the Executive Summary Scorecard.
Proving Your Value as a Managed Service Provider:
Inform and impress your customers through improved quarterly meetings. Omar will discuss the benefits of quarterly client meetings and demonstrate how using the Executive Summary, Hardware Inventory and the Hardware Upgrade Planning Report to demonstrate your value.
Marketing for the MSP: 5 Steps to Building a Great (and measurable) Marketing...Solarwinds N-able
After an MSP has created the programs they need to build a great business, it’s time to start marketing and get the message out.
Join SolarWinds N-able VP of Marketing Derek Belair for a discussion about how to build, launch and measure a great marketing program for your MSP business.
MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business.
It provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers – for a streamlined way to manage your business.
Use MSP Manager to:
• Create tickets and assign the best technician in seconds
• Organize your service teams
• Create account integrated invoices tailored to each customer’s needs
• Track your business- see how many customers are being supported, how many billable hours are accumulated
• And more!
Join Product Marketing Manager Ali Mahmoud and Product Manager Drew Bradford as they introduce this great new addition to the SolarWinds N-able product family.
Despite great advances in security software in the last decade, malware has evolved into a multi-million dollar white collar crime industry. Many small and medium-businesses (SMBs) do not understand the impact malware can have on them until it is too late.
Join N-able security expert Bryan Zimmerman for a discussion around the 5 biggest security problems your customers are facing and how you as their IT service provider can keep their data and networks safe and secure.
Social media is arguably one of the strongest and most affordable marketing tools available to MSPs today. So why aren’t you doing more? In a recent survey, 76% of marketers said social media is actually helping their companies close deals.
Additionally, social media is a great way to build the company culture, be seen and heard by partners, prospects and customers and learn a lot more about what makes the market tick.
In this webinar, our experts from WhiteFox will provide you the Cliff notes on best practices around Social Media including where to play, how to play, what and when to post, who to engage with and what to avoid.
Guest speakers include:
• Marie Rourke, president, WhiteFox Marketing
• Nicole Reisberg, social media strategist, WhiteFox Marketing
Ticket management and tracking billable hours is time consuming for many managed service businesses.
We’ve made the job easier with N-central 10 and our deepest Autotask integration yet.
Join us as we review:
• Setting up your Autotask integration with N-central (including billing profiles)
• How to access & update tickets within N-central
• Automatically creating & updating PSA Tickets based on actions taken in N-central
Despite the constant stream of drama-filled news about the latest security exploits, many businesses lag behind in making investments in patch management.
Whether the mindset is “Windows updates itself” or “we’ll deal with problems as they occur” – many have yet to invest in a regular patch management program. Explaining patch management is not only necessary but is in fact vital to business productivity and continuity.
Join N-able’s Scott Parker for some great data and hard numbers on patch management and some tips on how to get your customers on a regular patch management program. They will cover:
• How to position patch management (and deal with common objections)
• Where are the missing patches?
• What are the consequences of unpatched systems?
Getting the most out of your ConnectWise Integration with N-centralSolarwinds N-able
Ticket management and tracking billable hours is time consuming for many managed service businesses.
We’ve made the job easier with N-central 10 and our deepest ConnectWise integration yet.
Join us on June 17th where we will review:
• Setting up your ConnectWise integration with N-central (including billing profiles)
• How to access & update tickets within N-central
• Automatically creating & updating PSA Tickets based on actions taken in N-central
June 09 - build recurring revenue from reactive customersSolarwinds N-able
75% of SMBs purchasing IT services do so reactively, forcing you to wait for their business. This webinar will show you how to proactively monitor these customer’s networks at no cost and generate reports- a strategy that builds recurring revenue from reactive customers.
Join Scott Parker and Somya Bahadur for this 30 minute presentation and learn about:
• Using free licenses to collect information about a reactive customer’s network
• Using discovery reports to identify upsell opportunities (Backup, AV, Patch)
• Using business reports to build trust with reactive customer and win more business
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.