Prolansys - RIM (Remote IT Infrastructure & Application Management) for Domestic & International Clients

1. Prolansys Technologies
Empowering Start-Ups & SME
August 2014

2. CLOUD
HAND HELD DEVICES
BUSINESS ANALYTICS
END USER
COMPUTING
HOME SERVICE
DIVISION
DATA CENTRE
SUPPORT
CONSULTANCY
&
APPLICATION
CUSTOMIZATION
Genuine Dedicated Partner
Proud Reliable Oriented Lively Agile Noble Simple Youthful System

3. Beliefs, Aims
• SMEs will drive the next phase of growth
globally
• SMEs and home sector are deprived of benefits
of quality IT Support that Corporates enjoy
• Prolansys aims to spread the benefits of process
based global quality IT support to SMEs
• Change customer focus to Value and Quality in
IT support

4. And Goals
• Make an impact by providing quality driven IT
support to the SME & SMB sector
• Extend Global Quality IT Support Services to the
Indian SME, SMB and even Indian Home Users
• Utilize the previous experience of working in
UK, Belgium, Germany and US and go global
• Avail facilities extended by UKTI and make UK
as the platform for launching globally

5. Dedicated Team
Shared Team
Onsite Team
Offshore Team
Standard Services
Custom Services
End to End
Engagements
Out Tasking
Tools
Onsite NOC
Offshore NOC
Monitoring
Remote IT Management
Framework

6. Value Delivery Model

7. Value Delivery Model

8. Support System

9. Competency & Certifications
• Database Administration
– Oracle Databases and RAC
– MS SQL Server
• ITSM Consultancy
• ITSM Implementation
• IT Infrastructure
Consolidation
• Consultancy on Cloud
Strategy
• Transition to Cloud
 MCP, MCA, MCSA,
MCSE
 LPIC, RHCSA, RHCSE
 OCP
 CCNA
 ITILv3
 PMP, Prince2
 Drupal
 PHP

10. Why Prolansys
• Immediate support for IT related incidents
• Response Time of 15 minutes
• Maximum Resolution Time of 3 hours for 80% incidents
• Specialized Technology Specific Teams
• Genuine Software
• Continuous Improvement of Services
• Customer Happiness above SLA
• Design IT for better production and efficiency
• Global Quality in INR

11. Success Stories
• Reduced Customer’s IT expenditure by 21%
• Customer agreement on Value Add worth 1.3 Million USD in 2 years on a
project of 2.1 Million USD per year
• Increased End User Satisfaction Index by 85 points in a year
• Starting from scratch, seamlessly moved 80% of IT workload to Remote
Delivery Center in 2 years
• Restructured the IT infrastructure of a 30 seat Architect Firm
• Deployed CRM for a Leading Cloud based Voice Solution Provider in India
• Developing an Open Source CMS based solution for a large architect firm
• Managed IT (Infrastructure & Applications) for
– Fortune 300 Engine Manufacturer Company,
– One of the largest Rubber Manufacturer Company in Europe,
– One of the largest Gas Manufacturer Company, and
– Leading News Paper Publisher in London

12. Prospective
• Start-ups
– Initial IT Design, Setup, Regular Support
– Website, Mail / Collaboration Solution
– Consulting, Social Media Strategy
– Customization of Open Source Software
• Manufacturing, Hospitality & Aviation Industry
– IT Infrastructure Re-organization
– IT Incident / Problem / Change Management
– Consolidation, Movement to Cloud
– Implementation of CRM, HRM, IT Asset Management

13. Registered Office: 5/32 Vikram Vihar, Lajpat Nagar – IV, New Delhi – 110 024
Operations: 4/31 Eros Garden, Surajkund Road, Faridabad – 121 009
Tele: +91-11-64787400, +91-129-4025058
Cell: +91-8527199161, +91-8527199163, +91-8527199165
http://prolansys.co.in

14. Qualifications:
Masters from MNIT Allahabad – 2nd Rank
PGDBM in Technology Management
SMP from IIM Calcutta
Organizations Worked for:
BU Head – CDOT
Vice President Reliance Communications
Vice President Reliance Tech Services
Director – Prolansys Technologies
Experience:
Building Technology Centers, Operational Management, Strategic Planning
Innovation & New Product Dev, Web Enabled Applications, Vendor Mgmt
Business Dev, People Management, Budget Planning, Project Mgt, Mobile
Telephony, IMS, GSM/CDMA/IP, VAS Switching Systems SS7,ISDN
System Architecture Multi-Platform Dev
Ishita Sen
Director – Prolansys Technologies

15. Qualifications:
B.E (Electrical Engineering)
B.E. (Electronics & Communication)
M.S. (Software Systems) from BITS, Pilani
SMP from IIM Calcutta
Certifications:
RDBMS Design from IIT Kharagpur
OCP 8i, OCP 9i,
Oracle 9i AS, Oracle 10g RAC
Oracle 11i Apps,
SAP- BI
ITIL v2 and v3
Organizations served in:
Indian Air Force
India Today
HCL Technologies
Prolansys Technologies
Experience:
Power Plants, Missile Guidance,
Oracle Databases, SAP, Siebel,
Navision, Vignette,
ITSM, Project Management
Corporate Strategy
Service Delivery Management
in US & Europe
Team Formation
Business Development
Niladri Bhattacharya
CEO & Founder – Prolansys Technologies