In any training concept, either eLearning or not, you need right content. trainingPLUS is helping you to create and deploy the learning content. It is not an authoring tool or eLearnning management platform. It was developed specially for retail environment, with complex infrastructures and lots of employees which should be trained. It is web base any it can be used in any browser.

1. www.serviceplus-it.com
Service Plus Group
trainingPLUS

2. CREATIVE RETAILING
Human resources in retail stores
Employees
 high number of employees
 high fluctuation of
employees
 lower level of education
 no transparency of
existing knowledge level … and even
international!
Education
 high costs for education
(trainings)
 recurrent costs for education
 less efficiency of employees

3. CREATIVE RETAILING
Human resources in retail stores
Not well-trained cashier does mean Not well-trained sales person does mean
 longer queues and waiting time at  No competent consulting of customer
POS  Bad image of complete company
 bad image in consumers’ eyes (incompetent retailer)
 higher rate of hotline calls  Loosing customer (they will not come
 higher rate of service interventions back)
 higher number of broken POS/POS  Less sales
components
Not well-trained employee does mean
 Processes are not followed like they
should
 Needed time for certain activities are … and even
much longer international!
 Mistakes are happening
 Optimization of the business is not
possible

4. CREATIVE RETAILING
As always, You can run the lectures, but …
After 10 minutes You’ve lost 35% of your
audience.

5. CREATIVE RETAILING
As always, You can run the lectures, but …
After 25 minutes You’ve lost 75% of your
audience.

6. CREATIVE RETAILING
As always, You can run the lectures, but …

7. CREATIVE RETAILING
The way to go
Using the right education concept for Your
employees can significantly reduce the business
risks and increase directly Your profit.

8. CREATIVE RETAILING
eLearning
• Virtual class room
• Online learning
• Rapid eLearning All of them
• Mobile learning need right
• Self-learning content
CDROM/DVD
• Intranet/Extranet
training documents
All of them
need right
distribution
platform

9. CREATIVE RETAILING
What is trainingPLUS?
trainingPLUS is not:
• Just another Learning
Management System
• Just another Learning Content
Management System
• Just another authoring tool
trainingPLUS is:
• Technology used for creation of
Learning Contents (Elements)

10. CREATIVE RETAILING
trainingPLUS
• Template based - any html-file can be
templated of the learning content
• Css can be used to influence the design of the
learning content
• Learning content is fully described in the xml-
file
• Any kind of structuring of the content and
content elements is possible
• Support of the internationality (languages and
encoding)
• Every element can be edited by the standard
tools
• Browser independent (Firefox, Internet
Explorer, Safari and others)

11. CREATIVE RETAILING
trainingPLUS
Use your favorite editor
Use your
favorite
tools
Deploy as you like

12. CREATIVE RETAILING
trainingPLUS
• Present as many as wanted content blocks on one
learning page
• Support following content blocks: information,
question
• Send results of the test as xml to the server
address (if not embedded in LMS)
• Check if answers are ok during answering
• Show statistics about lesson at the end (needed
time, collected points, questions …)
• Create navigation within learning content
• Enlarge used images and move them around
screen for better visibility
• Use timer to switch to start of the content
(needed for Kiosk operation)

13. CREATIVE RETAILING
trainingPLUS
• Supported question types:
• Text area input
• Radio
• Checkbox
• Dropdown
• Text input
• Unlimited number of answer options
• Each question has own points which can be
earned
• Supported elements:
• Html
• Images
• Videos
• Sound
• Online resources: youtube and
slideshare

14. CREATIVE RETAILING
trainingPLUS
Can be used easily to:
- bundle content elements in bigger entities (lessons,
trainings, books, libraries) without additional tools
- Publish:
- As CDROMs/DVDs
- On internet/intranet/extranet
- Publish on any Learning Management Systems
(SCROM 1.2)
- As app for iPhone (Safari is supported)

15. CREATIVE RETAILING
Example of concept where trainingPLUS is used
Self Training Employee Training
Material
 100 Multiple Choice
Questions
 Deficits
 Additional trainings
 Hotline preparation and training
 …….
Analysis Test

16. CREATIVE RETAILING
Example of trainingPLUS concept
If self training materials are existing
 the cashier can learn before and after training sessions.
If cashiers know that there will be a test:
 they are better prepared for training  trainings are shorter
 they will be able to ask concrete questions during training.
 they are more concentrate during the training  more knowledge will be
transferred
If there is a test at the end:
 the quality of the training can be analyzed  concept can be adapted
 transfer of the knowledge is transparent  additional trainings can be
planned
 based on results  Support can prepare themself better for concrete
expected problems

17. CREATIVE RETAILING
Service Plus is specialist for Trainings in Retail
Content
• We are creating and maintaining the Multimedia
Content for trainings.
• We are implementing self-training materials for
CDROMs/DVDs, Kiosks or Internet/Intranet based on
own application
• We are creating and maintaining all written content.
• We are distributing the training materials to target
persons.
Integrated Concept
Training for Your Trainings
• We are organizing and running trainings for You.
• We are analyzing the results of the training by
implementing tests at the end of the training.
After Training
• We are analyzing the results and efficiency of the
training.
• We are suggesting improvements.
• We are describing expected problems for your support
structures

18. CREATIVE RETAILING
Use cases
Training of the inventory taker for periodical
inventories with mobile devices
Migration of the existing stores to the new store
solution (back office and front office)
Training of the store employees:
- Two countries (3 fiscal solutions)
- 3 languages