E Learning Hospitality Training Certication

1. Introducing the
FrontSUMMIT™
E-Learning Center
© 2009 July FDRP – V2

2. Agenda
 E-Learning versus Online Learning
 Why e-Learn with FrontSUMMIT™?
 FrontSUMMIT™ and FDRP Certification Path
 The FrontSUMMIT™ Solutions
 Conclusion
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© 2009 FDRP

3. E-Learning vs Online Learning
Understanding the definitions
E-learning is a broad term used interchangeably in a wide
variety of contexts. A simple definition is:
• E-learning (electronic learning): Any technologically mediated
learning, whether from a distance or in face to face classroom
setting (computer assisted learning). It includes the delivery of
content via Internet, audio- and videotape, satellite broadcast,
interactive TV, CD-ROM, and more.
Online learning: Any learning experience or environment that relies
upon the Internet as the primary delivery mode of communication
and presentation.
As learning methods continue to grow exponentially, e-Learning
is often being used synonymously with online learning.
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4. Why E-Learn with FrontSUMMIT™?
Overview
The FrontSUMMIT™ e-Learning
Center brings an efficient new
approach to help you and your
organization achieve greater
success.
By giving managers / instructors
and staff / students easy access
to the tools they need to do their
jobs more effectively,
FrontSUMMIT™ helps to develop
a strong and talented workforce.
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5. Why E-Learn with FrontSUMMIT™?
Benefits
Cost Effective Management Tracking
 Lessen disruption to work  Track the individual levels of
schedules learning
 Shrink travel and related  Objective and inexpensive way
training costs to test skill proficiency of
existing staff or job applicants
 Increased buying power with
the Toolbox™ options that  Send automated email
groups both Instructor and notifications
Student material
Interactive Standardize Messaging
 Enhances comprehension  Ensure that lessons are taught
and speeds knowledge in a clear and consistent
transfer manner
 Voiceovers augment the Grow Your  Keep terminology and
learning experience Business with standards uniform, even across
unit types
 Interspersed questions aid FrontSUMMIT™
retention  Eliminate possibility of skipping
key information
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© 2009 FDRP

6. FrontSUMMIT™ E-Learning Offerings
FDRP Certification Path
All the FDRP Hospitality Certification Programs are available on
FrontSUMMIT™:
Professional Certification Program
 Provides for a Career Path by Translating
Experience into Credentials
 Industry Recognized Standards
 Progressive, Automatic Certification
Associate Certification Program
 Establish line level employees performance standards
 Alcohol and Service modules
 Self study or instructor led, with Bilingual Versions
 Assessment tool for dining room hospitality courses use by top
academic institutions
Apprentice Certification Program
 Designed for underage culinarians, with its alcohol-free program
teaching to basic functions, e.g. bussing, coffee making, etc.
 Utilized by high schools to help connect operators to communities
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© 2009 FDRP

7. FrontSUMMIT™ E-Learning Offerings
Side and Custom Courses
In addition to the FDRP Certification Programs, the e-Learning
center offers the additional types of educational material:
- Side Courses
- Want to learn how to recognize the different Meat
Temperatures?
- How about understanding customers’ needs who
are from different generations?
- Custom Course
- Need a current manual or presentation material put
into an online, interactive session?
- Want your content to remain your content? Your
staff has exclusive access to the course, but most
of all -- your course will not be used or sold to any
other customer!
Let us create a course for you –
It’s easier and less expensive than doing it yourself!
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© 2009 FDRP

8. FrontSUMMIT™ E-Learning Offerings
Instructor ToolBox™
For customers who use traditional education methods and are
struggling with the need to provide for enhanced staff careers with
shrinking training dollars, the Instructor Toolbox™ is designed to
help you:
– Eliminate expensive educational facilities plus course
development costs;
– Reduce individual training oversight by staff or
management and eliminate turnover expense;
– Simplify and standardize course material updates,
availability and delivery options;
– Achieve business needs by providing a flexible training
system with minimal management time commitment.
No More Taking Your Best Staff or Managers Out of the Workforce
Simply To Train Others!
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© 2009 FDRP

9. FrontSUMMIT™ E-Learning Offerings
Instructor ToolBox™ Options
The FrontSUMMIT™ ToolBox™ solution is a strategic approach to
training that helps businesses get the most out of their learning
environment. Accessed through a customer-unique FrontSUMMIT™
account, you receive:
• A perpetual license (pay only once!) that entitles the campus or
corporate entity to unlimited downloads of Student manuals /
handbooks in English or Spanish languages (where available)
• The complete collection of training tools includes all items in the
Instructor Toolkit™, which contains:
• FDRP Instructor Guide
• Motivational DVD by LeftVIEW™ Productions, created
exclusively for FDRP
• MS/Powerpoint® presentation, which supports the material in
the Instructor Guide
• Apprentice and Associate programs are available, with the
Apprentice offered exclusively to Educational Institutes
• Free replacements and maintenance upgrades are included
for 3-years!
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© 2009 FDRP

10. FrontSUMMIT™ E-Learning Offerings
Instructor ToolBox™ Combinations
For enhanced value and adaptability to your teaching and hiring needs, the
FrontSUMMIT™ ToolBox™ can be combined with other e-Learning courses and
certification credentials. Consider these scenarios:
Resort A has an average dining room staff of 15 that grows to 50+ during their busy
season. In the off-season, the establishment provides training using the ToolBox™
solution.
• When employees are hired during or after the standard training time, they can
easily make up any missed sessions (or entire training) by using the online,
interactive FrontSUMMIT™ course corresponding to the missed information.
• Following training should an employee need more review of certain material,
they can easily refresh or boost their skills using the same method mentioned
above.
• For new hire validation of skills, a Certification Exam can be added to the
customer account. Prior to the interview, the prospect goes to the
FrontSUMMIT™ e-Learning center, uses the provided login information, takes
the ‘New Hire’ test, and upon completion simply emails or brings the Certificate
of Completion or Certification to the hiring manager.
The FrontSUMMIT™ ToolBox™ Never Stops Working For You!
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© 2009 FDRP

11. FrontSUMMIT™ E-Learning Offerings
Restaurant Collection Options
To maximize your purchasing power, we offer two restaurant groupings:
- Restaurant Collection™ (21-90 staff members)
• Certified Dining Room Associate (CA)™ course and exam bundle
• Add the Certified Associate Wine Steward (WSA)™ at a discounted rate
• Manuals in English, Spanish or both languages
• The Instructor ToolBox™ option allows unlimited downloads – and you
need to purchase one per restaurant concept – not one per restaurant!
- Hospitality Group Collection™ (91+ staff members)
• Receive all of the above items plus all available Side Courses for one
low fee per position
• Professional Certification Programs can be added for managers
• Only purchase for the number of staff positions you have, turnover
within the same position is included at no extra charge!
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© 2009 FDRP

12. FrontSUMMIT™ E-Learning Offerings
Conclusion
Learning is more than courses, reading and test-taking.
It is the process that enriches and empowers - and it takes place
throughout the establishment and across the corporation.
Your people are your greatest asset.
Invest in them to gain an edge over your competition and
reap the rewards of achieving expectations.
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© 2009 FDRP

13. Thank You for Your Attention
© 2009 July FDRP – V2