Make It Work!
Using Twitter to Build & Sustain
        Relationships
Me.
• What is it?
• How does it work?
• Why would I use this?
• How can I make it work for me?
Microblog

what is it?
140
what is it?
Conversation

what is it?
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Tweet
  @
 Follow
  DM
  RT
#Hashtag
Short URL
how does it work
Why?
Audience
Goal
Branding &        Feedback &
 Message           Support

       Call for Action



G O A L
Connector v. Broadcaster



G O A L
• Active
• Equal Ratio
• Thank You’s
• Not too many RT’s
• Not too many @’s


Connector
• Static
• Strictly Message
• URL’s
• No interaction



Broadcaster
• 100% Content Sharing, 0% Engagement
  • 75% Content Sharing, 25% Engagement
  • 25% Content Sharing, 75% Engagement
  • 0% Content Sharing, 100% Engagement



            via Forrest W. Kobayashi



Connector v. Broadcaster
Analytics
How can I make it work for me?
• Followers
 • @’s
 • RT’s           What’s Important to YOU??

 • Hashtags
 • Clicks
 • Web Traffic

How can I make it work for me?
• bit.ly
 • seesmic
 • twitpic
 • tweetstats
 • twinfluence
 • twittergrader

Twitter Toolkit for Beginners
Questions?
@kevinoshea

Make It Work! Building & Sustaining Relationships