SlideShare a Scribd company logo
Employee Retention
What are the two to three most important
qualities that keep you at Group Dekko?
Why do people leave?
Poor relationship with manager/supervisor or
co-workers
Bored or unchallenged at work
Company stability
Company and culture not a
good fit
NationalAverage – 1.8%
Why do people leave?
Top 5 reasons we lose employees
(Voluntarily quit)
1. Higher paying job/New job opportunity
2. Perception of instability of the company
3. Not enough training and development
opportunities
4. No opportunity to advance
5. Not getting along with boss/problems with
co-workers
Why should we care?
Why people Stay?
What do you think would
improve our employee
engagement?
Team Activity (45 minutes)
• Draw a category from the hat
– Benefits/Wellness
– Workplace Culture/Employee Morale/recognition/engagement
– Job performance/Career Planning/Training
– Improving Manager/Co-worker work relationships
• Research and develop one best practice/idea for
your category
• Prepare a 5 minute presentation on your best
practice
Employee Engagement…
“…is about how we create the conditions in
which employees offer more of their capability
and potential.” – David Macleod
Research claims “disengagement”
(burnout, boredom, lateness,
lackluster performance and
workplace conflict) affects as many
as 9 in 10 employees.
Gallup pegs the cost of lost
productivity due to absence,
illness and stress-related work
problems in excess of $350
billion per year nationwide.)
24 hour employee gym
Nap area’s
Massage Chairs
Video Game Stations
Movie Breaks
Paid trips
Shuttle Service
Creativity Time
Car Care (Oil Changes, Car Washes)
Child Care
4 day work week
Employee Sabbatical
Choosing 2 Ideas
Come to a consensus as a group
on which ideas we think we can
implement in the coming year
Vote for favorites
Employee Retention and Culture
Employee Retention and Culture

More Related Content

What's hot

Employee retention (od)
Employee retention (od)Employee retention (od)
Employee retention (od)
Ashwini Ashu
 
Employee retention
Employee retentionEmployee retention
Employee retention
bhawnajha091
 
Employee Attrition
Employee AttritionEmployee Attrition
Employee Attrition
Vinay sattur
 

What's hot (20)

Employee Retention
Employee RetentionEmployee Retention
Employee Retention
 
Understanding Employee Attrition
Understanding Employee AttritionUnderstanding Employee Attrition
Understanding Employee Attrition
 
Optimising Team Performance
Optimising Team PerformanceOptimising Team Performance
Optimising Team Performance
 
Bringing the human being back to work
Bringing the human being back to workBringing the human being back to work
Bringing the human being back to work
 
Unit 3—Optimising Team Performance
Unit 3—Optimising Team Performance Unit 3—Optimising Team Performance
Unit 3—Optimising Team Performance
 
Optimising Team Performance
Optimising Team PerformanceOptimising Team Performance
Optimising Team Performance
 
Positive psychology and building on strengths
Positive psychology and building on strengthsPositive psychology and building on strengths
Positive psychology and building on strengths
 
Employee retention (od)
Employee retention (od)Employee retention (od)
Employee retention (od)
 
Employee retention
Employee retentionEmployee retention
Employee retention
 
Performance Management: Influencing High Performance in Human Resource Manage...
Performance Management: Influencing High Performance in Human Resource Manage...Performance Management: Influencing High Performance in Human Resource Manage...
Performance Management: Influencing High Performance in Human Resource Manage...
 
Getting the best from the people you lead
Getting the best from the people you leadGetting the best from the people you lead
Getting the best from the people you lead
 
Retention
RetentionRetention
Retention
 
Unit 6 Facilitating Effective Meetings
Unit 6 Facilitating Effective MeetingsUnit 6 Facilitating Effective Meetings
Unit 6 Facilitating Effective Meetings
 
The roadmap for turning an organisation into an employer of choice
The roadmap for turning an organisation into an employer of choiceThe roadmap for turning an organisation into an employer of choice
The roadmap for turning an organisation into an employer of choice
 
Facilitating Effective Meetings
Facilitating Effective Meetings Facilitating Effective Meetings
Facilitating Effective Meetings
 
Employee Attrition
Employee AttritionEmployee Attrition
Employee Attrition
 
Converting Job Descriptions to Role Descriptions
Converting Job Descriptions to Role DescriptionsConverting Job Descriptions to Role Descriptions
Converting Job Descriptions to Role Descriptions
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 
The Ingredients of Effective Feedback
The Ingredients of Effective FeedbackThe Ingredients of Effective Feedback
The Ingredients of Effective Feedback
 

Viewers also liked

Employee Retention
Employee RetentionEmployee Retention
Employee Retention
humaapkeliye
 
2003 organizational culture and job satisfaction
2003 organizational culture and job satisfaction2003 organizational culture and job satisfaction
2003 organizational culture and job satisfaction
Henry Sumampau
 
159680836 retention
159680836 retention159680836 retention
159680836 retention
Vaibhav .
 
Make It Work! Building & Sustaining Relationships
Make It Work! Building & Sustaining RelationshipsMake It Work! Building & Sustaining Relationships
Make It Work! Building & Sustaining Relationships
koshea084
 
How to create a strategic israel program
How to create a strategic israel programHow to create a strategic israel program
How to create a strategic israel program
The_David_Project
 
0514 james 34 driven by strong winds power point church sermon
0514 james 34 driven by strong winds power point church sermon0514 james 34 driven by strong winds power point church sermon
0514 james 34 driven by strong winds power point church sermon
PowerPoint_Sermons
 
Qué es un diagnóstico en la promoción
Qué es un diagnóstico en la promociónQué es un diagnóstico en la promoción
Qué es un diagnóstico en la promoción
6224
 
Retaining Talent
Retaining TalentRetaining Talent
Retaining Talent
Fred Lange
 

Viewers also liked (19)

Innovation culture for retention
Innovation culture for retentionInnovation culture for retention
Innovation culture for retention
 
Employee Retention
Employee RetentionEmployee Retention
Employee Retention
 
New Era Consulting skills
New Era Consulting skillsNew Era Consulting skills
New Era Consulting skills
 
领导和管理大规模的组织变革
领导和管理大规模的组织变革领导和管理大规模的组织变革
领导和管理大规模的组织变革
 
Acquisition and Retention in the War for Talent
Acquisition and Retention in the War for TalentAcquisition and Retention in the War for Talent
Acquisition and Retention in the War for Talent
 
2003 organizational culture and job satisfaction
2003 organizational culture and job satisfaction2003 organizational culture and job satisfaction
2003 organizational culture and job satisfaction
 
Cooleaf intro
Cooleaf introCooleaf intro
Cooleaf intro
 
159680836 retention
159680836 retention159680836 retention
159680836 retention
 
Culture, Engagement & Performance
Culture, Engagement & PerformanceCulture, Engagement & Performance
Culture, Engagement & Performance
 
Make It Work! Building & Sustaining Relationships
Make It Work! Building & Sustaining RelationshipsMake It Work! Building & Sustaining Relationships
Make It Work! Building & Sustaining Relationships
 
Genius hmc70-li
Genius hmc70-liGenius hmc70-li
Genius hmc70-li
 
Attracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of ChoiceAttracting and Retaining Talent: Becoming an Employer of Choice
Attracting and Retaining Talent: Becoming an Employer of Choice
 
How to create a strategic israel program
How to create a strategic israel programHow to create a strategic israel program
How to create a strategic israel program
 
0514 james 34 driven by strong winds power point church sermon
0514 james 34 driven by strong winds power point church sermon0514 james 34 driven by strong winds power point church sermon
0514 james 34 driven by strong winds power point church sermon
 
Qué es un diagnóstico en la promoción
Qué es un diagnóstico en la promociónQué es un diagnóstico en la promoción
Qué es un diagnóstico en la promoción
 
Michigan CASA - Fundraising with a Board of Directors
Michigan CASA - Fundraising with a Board of DirectorsMichigan CASA - Fundraising with a Board of Directors
Michigan CASA - Fundraising with a Board of Directors
 
Retaining Talent
Retaining TalentRetaining Talent
Retaining Talent
 
Understanding People and their Personality
Understanding People and their PersonalityUnderstanding People and their Personality
Understanding People and their Personality
 
OD Employee Engagement and Orgn Culture
OD   Employee Engagement and Orgn CultureOD   Employee Engagement and Orgn Culture
OD Employee Engagement and Orgn Culture
 

Similar to Employee Retention and Culture

1MGMT 428Team ProcessesFall 2015Team Processes –.docx
1MGMT 428Team ProcessesFall 2015Team Processes –.docx1MGMT 428Team ProcessesFall 2015Team Processes –.docx
1MGMT 428Team ProcessesFall 2015Team Processes –.docx
hyacinthshackley2629
 
Employee_Retention_Neha
Employee_Retention_NehaEmployee_Retention_Neha
Employee_Retention_Neha
Neha More
 
Being seriously happy at work and improving levels of job satisfaction June 2012
Being seriously happy at work and improving levels of job satisfaction June 2012Being seriously happy at work and improving levels of job satisfaction June 2012
Being seriously happy at work and improving levels of job satisfaction June 2012
Timothy Holden
 
Question 4How would you show support for and commitment to the.docx
Question 4How would you show support for and commitment to the.docxQuestion 4How would you show support for and commitment to the.docx
Question 4How would you show support for and commitment to the.docx
wraythallchan
 
OL 751 Module ThreePerformance ManagementThis m.docx
OL 751 Module ThreePerformance ManagementThis m.docxOL 751 Module ThreePerformance ManagementThis m.docx
OL 751 Module ThreePerformance ManagementThis m.docx
vannagoforth
 

Similar to Employee Retention and Culture (20)

Employee induction programme
Employee induction programmeEmployee induction programme
Employee induction programme
 
Toastmasters - Mentoring Program
Toastmasters - Mentoring ProgramToastmasters - Mentoring Program
Toastmasters - Mentoring Program
 
Kick starting levels of employee engagement in your organization January 2011
Kick starting levels of employee engagement in your organization January 2011Kick starting levels of employee engagement in your organization January 2011
Kick starting levels of employee engagement in your organization January 2011
 
Recruitment and selection
Recruitment and selectionRecruitment and selection
Recruitment and selection
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
The 7 Hidden Reasons Employee Leave
The 7 Hidden Reasons Employee LeaveThe 7 Hidden Reasons Employee Leave
The 7 Hidden Reasons Employee Leave
 
1MGMT 428Team ProcessesFall 2015Team Processes –.docx
1MGMT 428Team ProcessesFall 2015Team Processes –.docx1MGMT 428Team ProcessesFall 2015Team Processes –.docx
1MGMT 428Team ProcessesFall 2015Team Processes –.docx
 
Executive Coaching Brochure
Executive Coaching BrochureExecutive Coaching Brochure
Executive Coaching Brochure
 
Singapore 11 15-11
Singapore 11 15-11Singapore 11 15-11
Singapore 11 15-11
 
Engaging Non Engaged Employees
Engaging Non Engaged EmployeesEngaging Non Engaged Employees
Engaging Non Engaged Employees
 
Employee_Retention_Neha
Employee_Retention_NehaEmployee_Retention_Neha
Employee_Retention_Neha
 
Lesson 9 employee empowerment2
Lesson 9 employee empowerment2Lesson 9 employee empowerment2
Lesson 9 employee empowerment2
 
Employee retention
Employee retentionEmployee retention
Employee retention
 
The Future of Talent Development
The Future of Talent DevelopmentThe Future of Talent Development
The Future of Talent Development
 
Cipd Coaching For Managers
Cipd Coaching For ManagersCipd Coaching For Managers
Cipd Coaching For Managers
 
Being seriously happy at work and improving levels of job satisfaction June 2012
Being seriously happy at work and improving levels of job satisfaction June 2012Being seriously happy at work and improving levels of job satisfaction June 2012
Being seriously happy at work and improving levels of job satisfaction June 2012
 
Question 4How would you show support for and commitment to the.docx
Question 4How would you show support for and commitment to the.docxQuestion 4How would you show support for and commitment to the.docx
Question 4How would you show support for and commitment to the.docx
 
Creating a High Performance Culture for Competitive Advantage
Creating a High Performance Culture for Competitive AdvantageCreating a High Performance Culture for Competitive Advantage
Creating a High Performance Culture for Competitive Advantage
 
How to Effectively Mentor in the Workplace
How to Effectively Mentor in the WorkplaceHow to Effectively Mentor in the Workplace
How to Effectively Mentor in the Workplace
 
OL 751 Module ThreePerformance ManagementThis m.docx
OL 751 Module ThreePerformance ManagementThis m.docxOL 751 Module ThreePerformance ManagementThis m.docx
OL 751 Module ThreePerformance ManagementThis m.docx
 

More from Jennifer Atienzo-Fisher

Jennifer L. Fisher Resume and Portfolio 2015
Jennifer L. Fisher Resume and Portfolio 2015Jennifer L. Fisher Resume and Portfolio 2015
Jennifer L. Fisher Resume and Portfolio 2015
Jennifer Atienzo-Fisher
 
Working with differnent generations 7-8-13
Working with differnent generations   7-8-13Working with differnent generations   7-8-13
Working with differnent generations 7-8-13
Jennifer Atienzo-Fisher
 
The Uses and Misuses of Social Media in your Job Search
The Uses and Misuses of Social Media in your Job SearchThe Uses and Misuses of Social Media in your Job Search
The Uses and Misuses of Social Media in your Job Search
Jennifer Atienzo-Fisher
 
Surviving and Thriving in a Multi-Generational World
Surviving and Thriving in a Multi-Generational WorldSurviving and Thriving in a Multi-Generational World
Surviving and Thriving in a Multi-Generational World
Jennifer Atienzo-Fisher
 

More from Jennifer Atienzo-Fisher (20)

Surviving and thriving in a growing multi generational workplace
Surviving and thriving in a growing multi generational workplaceSurviving and thriving in a growing multi generational workplace
Surviving and thriving in a growing multi generational workplace
 
The Power of Passion: At Work, At Home, and In Life
The Power of Passion: At Work, At Home, and In LifeThe Power of Passion: At Work, At Home, and In Life
The Power of Passion: At Work, At Home, and In Life
 
The Power of Opportunity
The Power of OpportunityThe Power of Opportunity
The Power of Opportunity
 
Surviving and Thriving in a Multi-Generational Workplace 11.17.16
Surviving and Thriving in a Multi-Generational Workplace 11.17.16Surviving and Thriving in a Multi-Generational Workplace 11.17.16
Surviving and Thriving in a Multi-Generational Workplace 11.17.16
 
Top tips for negotiating your salary
Top tips for negotiating your salaryTop tips for negotiating your salary
Top tips for negotiating your salary
 
Surviving and thriving in a multi-generational workplace - 2016
Surviving and thriving in a multi-generational workplace - 2016Surviving and thriving in a multi-generational workplace - 2016
Surviving and thriving in a multi-generational workplace - 2016
 
Successfully leading multiple generations in the workplace
Successfully leading multiple generations in the workplaceSuccessfully leading multiple generations in the workplace
Successfully leading multiple generations in the workplace
 
Jennifer L. Fisher Resume and Portfolio 2015
Jennifer L. Fisher Resume and Portfolio 2015Jennifer L. Fisher Resume and Portfolio 2015
Jennifer L. Fisher Resume and Portfolio 2015
 
Surviving and thriving in a multi generational workplace - Wells County Leade...
Surviving and thriving in a multi generational workplace - Wells County Leade...Surviving and thriving in a multi generational workplace - Wells County Leade...
Surviving and thriving in a multi generational workplace - Wells County Leade...
 
You Can't Win the Lottery, if You Don't Buy the Ticket!
You Can't Win the Lottery, if You Don't Buy the Ticket!You Can't Win the Lottery, if You Don't Buy the Ticket!
You Can't Win the Lottery, if You Don't Buy the Ticket!
 
Internship Programs that Rock!!
Internship Programs that Rock!!Internship Programs that Rock!!
Internship Programs that Rock!!
 
The Importance of Internships
The Importance of InternshipsThe Importance of Internships
The Importance of Internships
 
The Art of Networking
The Art of NetworkingThe Art of Networking
The Art of Networking
 
Working with Different Generations
Working with Different GenerationsWorking with Different Generations
Working with Different Generations
 
Working with differnent generations 7-8-13
Working with differnent generations   7-8-13Working with differnent generations   7-8-13
Working with differnent generations 7-8-13
 
Millennials and the Church 6-6-13
Millennials and the Church 6-6-13Millennials and the Church 6-6-13
Millennials and the Church 6-6-13
 
Millennials and the Church
Millennials and the ChurchMillennials and the Church
Millennials and the Church
 
The Uses and Misuses of Social Media in your Job Search
The Uses and Misuses of Social Media in your Job SearchThe Uses and Misuses of Social Media in your Job Search
The Uses and Misuses of Social Media in your Job Search
 
Surviving and Thriving in a Multi-Generational World
Surviving and Thriving in a Multi-Generational WorldSurviving and Thriving in a Multi-Generational World
Surviving and Thriving in a Multi-Generational World
 
Interviewing Like a Pro
Interviewing Like a ProInterviewing Like a Pro
Interviewing Like a Pro
 

Recently uploaded

Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
seri bangash
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
creerey
 

Recently uploaded (20)

Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
 
Event Report - IBM Think 2024 - It is all about AI and hybrid
Event Report - IBM Think 2024 - It is all about AI and hybridEvent Report - IBM Think 2024 - It is all about AI and hybrid
Event Report - IBM Think 2024 - It is all about AI and hybrid
 
Evolution and Growth of Supply chain.pdf
Evolution and Growth of Supply chain.pdfEvolution and Growth of Supply chain.pdf
Evolution and Growth of Supply chain.pdf
 
Memorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.pptMemorandum Of Association Constitution of Company.ppt
Memorandum Of Association Constitution of Company.ppt
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Global Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdfGlobal Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdf
 
12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf
12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf
12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf
 
Special Purpose Vehicle (Purpose, Formation & examples)
Special Purpose Vehicle (Purpose, Formation & examples)Special Purpose Vehicle (Purpose, Formation & examples)
Special Purpose Vehicle (Purpose, Formation & examples)
 
sales plan presentation by mckinsey alum
sales plan presentation by mckinsey alumsales plan presentation by mckinsey alum
sales plan presentation by mckinsey alum
 
Hyundai capital 2024 1quarter Earnings release
Hyundai capital 2024 1quarter Earnings releaseHyundai capital 2024 1quarter Earnings release
Hyundai capital 2024 1quarter Earnings release
 
The Inspiring Personality To Watch In 2024.pdf
The Inspiring Personality To Watch In 2024.pdfThe Inspiring Personality To Watch In 2024.pdf
The Inspiring Personality To Watch In 2024.pdf
 
TriStar Gold Corporate Presentation May 2024
TriStar Gold Corporate Presentation May 2024TriStar Gold Corporate Presentation May 2024
TriStar Gold Corporate Presentation May 2024
 
LinkedIn Masterclass Techweek 2024 v4.1.pptx
LinkedIn Masterclass Techweek 2024 v4.1.pptxLinkedIn Masterclass Techweek 2024 v4.1.pptx
LinkedIn Masterclass Techweek 2024 v4.1.pptx
 
Easy Way to Download and Set Up Gen TDS Software on Your Computer
Easy Way to Download and Set Up Gen TDS Software on Your ComputerEasy Way to Download and Set Up Gen TDS Software on Your Computer
Easy Way to Download and Set Up Gen TDS Software on Your Computer
 
Team-Spandex-Northern University-CS1035.
Team-Spandex-Northern University-CS1035.Team-Spandex-Northern University-CS1035.
Team-Spandex-Northern University-CS1035.
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
 
Byrd & Chen’s Canadian Tax Principles 2023-2024 Edition 1st edition Volumes I...
Byrd & Chen’s Canadian Tax Principles 2023-2024 Edition 1st edition Volumes I...Byrd & Chen’s Canadian Tax Principles 2023-2024 Edition 1st edition Volumes I...
Byrd & Chen’s Canadian Tax Principles 2023-2024 Edition 1st edition Volumes I...
 
April 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products NewsletterApril 2024 Nostalgia Products Newsletter
April 2024 Nostalgia Products Newsletter
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
 
Understanding UAE Labour Law: Key Points for Employers and Employees
Understanding UAE Labour Law: Key Points for Employers and EmployeesUnderstanding UAE Labour Law: Key Points for Employers and Employees
Understanding UAE Labour Law: Key Points for Employers and Employees
 

Employee Retention and Culture

  • 2. What are the two to three most important qualities that keep you at Group Dekko?
  • 3. Why do people leave?
  • 4. Poor relationship with manager/supervisor or co-workers
  • 6.
  • 7.
  • 8.
  • 10.
  • 11. Company and culture not a good fit
  • 12.
  • 14. Why do people leave?
  • 15. Top 5 reasons we lose employees (Voluntarily quit) 1. Higher paying job/New job opportunity 2. Perception of instability of the company 3. Not enough training and development opportunities 4. No opportunity to advance 5. Not getting along with boss/problems with co-workers
  • 16. Why should we care?
  • 17.
  • 19.
  • 20.
  • 21. What do you think would improve our employee engagement?
  • 22. Team Activity (45 minutes) • Draw a category from the hat – Benefits/Wellness – Workplace Culture/Employee Morale/recognition/engagement – Job performance/Career Planning/Training – Improving Manager/Co-worker work relationships • Research and develop one best practice/idea for your category • Prepare a 5 minute presentation on your best practice
  • 23.
  • 24. Employee Engagement… “…is about how we create the conditions in which employees offer more of their capability and potential.” – David Macleod
  • 25. Research claims “disengagement” (burnout, boredom, lateness, lackluster performance and workplace conflict) affects as many as 9 in 10 employees.
  • 26. Gallup pegs the cost of lost productivity due to absence, illness and stress-related work problems in excess of $350 billion per year nationwide.)
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. 24 hour employee gym Nap area’s Massage Chairs Video Game Stations Movie Breaks Paid trips Shuttle Service Creativity Time Car Care (Oil Changes, Car Washes) Child Care 4 day work week Employee Sabbatical
  • 32. Choosing 2 Ideas Come to a consensus as a group on which ideas we think we can implement in the coming year Vote for favorites

Editor's Notes

  1. Ability to use skills and abilities
  2. Feeling like what they do does not matter to the overall success of the organization.
  3. Lack of autonomy and independence in job
  4. Concerns of stability of organization
  5. Ask the group to brainstorm reasons why we lose people at Group Dekko. Ask one person to write the reasons up on the board. Rank the reasons by the most critical. How do we measure that?