This document discusses the benefits of performance support over traditional training. It begins by showing statistics on how training is ineffective at transferring knowledge to job performance. It then defines performance support as an integrated system that provides on-demand guidance to enable high performance. It discusses measuring learning outcomes versus measuring performance outcomes. Examples are provided of organizations successfully using performance support solutions embedded within business systems and processes to improve employee productivity, reduce costs, and drive better business results.
Stephen Hale, Ogilvy Earth, National Green Brands Forum, June 17th 2010, Melb...3 Pillars Network
Stephen Hale facilitated a highly interactive workshop session as part of the National Green Brands Forum, working with attendees to delve deeper into how we can embed sustainability in a brand from the inside out.
This program was designed for those Maintenance and Reliability Engineers who are ready to make a serious impact in asset reliability. This is a 7 Day Workshop Coupled with 52 iLearning Modules plus a Coach. 10:1 ROI is expected from all students.
Improve the perception of your organization:
Create organizational alignment with corporate strategy
Establish and communicate business goals and metrics
Understand and close barriers to execution
Corporate University Summit Presentation
May 2007
Stephen Hale, Ogilvy Earth, National Green Brands Forum, June 17th 2010, Melb...3 Pillars Network
Stephen Hale facilitated a highly interactive workshop session as part of the National Green Brands Forum, working with attendees to delve deeper into how we can embed sustainability in a brand from the inside out.
This program was designed for those Maintenance and Reliability Engineers who are ready to make a serious impact in asset reliability. This is a 7 Day Workshop Coupled with 52 iLearning Modules plus a Coach. 10:1 ROI is expected from all students.
Improve the perception of your organization:
Create organizational alignment with corporate strategy
Establish and communicate business goals and metrics
Understand and close barriers to execution
Corporate University Summit Presentation
May 2007
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...Human Capital Media
Despite an abundance of attention, the failure of learning transfer continues to afflict the workforce, organizations and their learning leaders. It is an issue that has become increasingly expensive over the years with the rising cost of training along with the financial implications of not applying new knowledge and skills in the workplace. Whether it’s the retail associate who lacks specific product knowledge that results in a lost sale or the manufacturing employee who suffers an injury for not following safety guidelines, the cost adds up to billions of dollars a year. This webinar will uncover key reasons for lack of learning transfer in training along with the implications. It will then introduce three strategies that are not only proven to work, but can be implemented in your environment quickly and cost effectively.
Learning Objectives:
Uncovering the implications of learning transfer failure.
Understanding the root causes of learning transfer failure.
Three strategies to increase learning transfer success that attendees can take away and start implementing immediately and cost effectively.
"Information needs for the lean organization" by Jean CunninghamOperae Partners
The traditional cost statements and metrics will derail a lean transformation. Standard cost systems drive production to capacity rather than customer demand. Providing simple, easy, Jean Cunningham's presentation at the 1st European Lean IT Summit held in Paris in October 2011.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Mr. Tanaka is an expert of the “Oobeya” method used to visually manage complex, transversal projects. At the European Lean IT Summit 2012, he presented his latest innovation: the “digital oobeya”, or how to combine technology and this state-of-the-art project management method in a distributed team context.
Performance management, Post Credit CrunchChris Sheader
This is the results of my primary research for my recent MA.
Essentially I was interested in whether we needed a new perspective - from Taylorism to Systems Thinking?
20 best tools to retain your talent pool sarabjeet kaurEmploywise
20 Best Tools to Retain Your Talent Pool was presented as part of the HR@EmployWise™ webinar
It was presented by our subject matter expert, Sarabjeet Kaur. To learn more please visit http://www.employwise.com
The interactive Kanban Pizza Game demonstrates how a Kanban System works. While common Kanban games usually focus only on the flow of an existing Kanban system, our new Kanban Pizza Game goes beyond that, demonstrating the path from an existing process to Kanban. Learning by doing and having fun at the same time - that‘s what our Kanban Pizza Game is all about.
_______
Here are the links for the printouts for the orders, the oven plate and the point-system, which I used in this set up:
https://www.dropbox.com/s/0wvbblo65lyndht/Kanban%20Pizza%20Game%20-%20Orders.pdf?dl=0 https://www.dropbox.com/s/wghw809788go0iq/Kanban%20Pizza%20Game%20-%20pizza%20plate.pdf?dl=0
https://www.dropbox.com/s/tyj08gm510pkjkk/Kanban%20Pizza%20Game%20-%20Point%20System.pdf?dl=0
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
Slides from a presentation intended to stimulate our thinking about how we might adopt, adapt, combine, repurpose, and use technology to create content, share information, and strengthen relationships
The Secret to Learning Transfer Success: Introducing Three Practical Strategi...Human Capital Media
Despite an abundance of attention, the failure of learning transfer continues to afflict the workforce, organizations and their learning leaders. It is an issue that has become increasingly expensive over the years with the rising cost of training along with the financial implications of not applying new knowledge and skills in the workplace. Whether it’s the retail associate who lacks specific product knowledge that results in a lost sale or the manufacturing employee who suffers an injury for not following safety guidelines, the cost adds up to billions of dollars a year. This webinar will uncover key reasons for lack of learning transfer in training along with the implications. It will then introduce three strategies that are not only proven to work, but can be implemented in your environment quickly and cost effectively.
Learning Objectives:
Uncovering the implications of learning transfer failure.
Understanding the root causes of learning transfer failure.
Three strategies to increase learning transfer success that attendees can take away and start implementing immediately and cost effectively.
"Information needs for the lean organization" by Jean CunninghamOperae Partners
The traditional cost statements and metrics will derail a lean transformation. Standard cost systems drive production to capacity rather than customer demand. Providing simple, easy, Jean Cunningham's presentation at the 1st European Lean IT Summit held in Paris in October 2011.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Mr. Tanaka is an expert of the “Oobeya” method used to visually manage complex, transversal projects. At the European Lean IT Summit 2012, he presented his latest innovation: the “digital oobeya”, or how to combine technology and this state-of-the-art project management method in a distributed team context.
Performance management, Post Credit CrunchChris Sheader
This is the results of my primary research for my recent MA.
Essentially I was interested in whether we needed a new perspective - from Taylorism to Systems Thinking?
20 best tools to retain your talent pool sarabjeet kaurEmploywise
20 Best Tools to Retain Your Talent Pool was presented as part of the HR@EmployWise™ webinar
It was presented by our subject matter expert, Sarabjeet Kaur. To learn more please visit http://www.employwise.com
The interactive Kanban Pizza Game demonstrates how a Kanban System works. While common Kanban games usually focus only on the flow of an existing Kanban system, our new Kanban Pizza Game goes beyond that, demonstrating the path from an existing process to Kanban. Learning by doing and having fun at the same time - that‘s what our Kanban Pizza Game is all about.
_______
Here are the links for the printouts for the orders, the oven plate and the point-system, which I used in this set up:
https://www.dropbox.com/s/0wvbblo65lyndht/Kanban%20Pizza%20Game%20-%20Orders.pdf?dl=0 https://www.dropbox.com/s/wghw809788go0iq/Kanban%20Pizza%20Game%20-%20pizza%20plate.pdf?dl=0
https://www.dropbox.com/s/tyj08gm510pkjkk/Kanban%20Pizza%20Game%20-%20Point%20System.pdf?dl=0
Recipe for a Lean IT Service by Tata Consultancy Services - European Lean IT ...Institut Lean France
Anju Saxena and Vivek Goel's presention at the European Lean IT Summit 2012. The success story of a service provider which partnered with its client, a global bank, to measurably improve customer satisfaction, quality of service and transparency in operations. 6 months after running a focused Lean project, a value chain of improved, transparent service delivery and 27% productivity savings were recorded.
More Lean IT presentations and videos on www.lean-it-summit.com
Slides from a presentation intended to stimulate our thinking about how we might adopt, adapt, combine, repurpose, and use technology to create content, share information, and strengthen relationships
These slides accompany Larry Edelman's session on using "Using Digital Technology for Professional Development and Technical Assistance" at the 7th Annual National Training Institute on Effective Practices: Supporting Young Children's Social Emotional Development on March 19, 2010. The session is designed to stimulate our thinking about how we might use digital technology to enhance professional development activities and provide technical assistance. The session will illustrate a number of tried-and-true and emerging applications that can help us build relationships, create content, and disseminate recommended practices. The session will offer guidance for determining when to use technology (and when not to) and considerations regarding specific applications.
Estudo realizado nos Estados Unidos com o objetivo de descobrir como as pessoas definem “bem-estar”, o que precisam para alcançá-lo, quais as barreiras que enfrentam e de que forma as marcas estão ajudando seus públicos neste objetivo. As entrevistas foram realizadas com 1.053 norte-americanos, entre 11 e 26 de novembro de 2015. Os principais achados da pesquisa foram a base para identificar tendências de comportamento e aprofundamento nas questões mais presentes da realidade brasileira. Por meio de desk research, foram monitoradas matérias, artigos e publicações por 6 meses (dez/15 maio/16) a respeito dos eixos correlacionados a definição e obtenção do “bem-estar”.
A partir de 13 mil entrevistas em 13 países, o mais novo estudo da Edelman mede a força da relação entre marcas e pessoas por meio da métrica Edelman Brand Relationship Index.
WHAT’S ON THE MENU IN 2017: Global Food and Beverage TrendsEdelman
Look ahead to what’s next for food and drink around the world, and what it means for consumers and brands.
Prepared by Edelman's Global Food and Beverage sector.
Digital Trends in 2017: Making Business Impact in a Changing WorldEdelman
Edelman Digital's 2017 report focuses on what we see as the
growing considerations that will impact brands.
Based on changes we observed in 2016, we’ll explore areas such as paid, search, influencers, conversational technologies, B2B
and others.
Accelerating Learning for Business Impact - NuVeda Corporate Presentation Balasubramanian Krishnan
Accelerating Learning for Business Impact - NuVeda is an end-to-end learning solution provider for Corporates, Universities and educational institutions.
Contact us at info@nuvedalearning.com
Keynote from Architecture World 2009 in Bangalore.
Explores the migration to Outside-In and its impact on the way we measure performance. More on this theme in the webinar series at http://www.bpgroup.org
To foster a learning environment that builds upon formal learning, engages employees and creates competitive differentiation, organizations must embrace and support learning wherever it occurs. To do so, we need to provide the tools and technology that enable this to happen, as well as an understanding of how the role of learning professionals is evolving to support learning beyond the classroom. Join us for this one-hour webinar to discover how you can keep your training and development initiative up to pace with the rapidly evolving dynamics of how, when and where employees acquire knowledge. This webinar will cover an introduction to the SuccessFactors learning product and how the acquisition of Plateau Systems has propelled SuccessFactors into a leadership position.
Creating a high-performance culture — as learning and talent management professionals, this is something we hear about often. But how to do it? Join this webinar to learn how you can get the most out of an integrated human capital management system by connecting performance and learning to create a high-performance culture.
WEBINAR: Research Principles Behind the Need for Performance SupportOntuitive
As we all know, training is a well-researched and vetted learning discipline. Well-known theorists have validated the need for, design of, and delivery of training for years now. One of the more misunderstood views of performance support is that it is too new to be justified by similar bodies of work. The good news is that this is simply not true. There are a host of research backed theories supporting the need for, and design of, performance support.
In this webinar we will examine the newest and most powerful research found across the Five Moments of Need so you can better sell and position performance support within the organizations you serve.
Join Bob Mosher and Conrad Gottfredson as they discuss Agile development in this month's webinar!
Software development is shifting to Agile development practices due to the speed of change within organizations, and therefore creating the demand for such shifts. These same compelling reasons are pushing learning groups to challenge their current methodologies and become more adaptive. This can’t be accomplished without a Performance Support strategy, methodology, and technology.
Our charge is not only to keep up with Agile software development, but to keep up with the adaptive performance requirements of organizations to be “Agile": to grow, change, and innovate at or above the speed of their markets – in other words, the need to: “learn at the speed of change.”
Making a success of performance support (webinar deck)Ontuitive
Organizations increasingly recognise the value of performance support, but beyond the theory and the methodology, where are the examples of it in use? Join Bob Mosher, Chief Learning Evangelist with Ontuitive, as he walks us through a series of organizations that are putting performance support into action. See first-hand examples of the different ways organizations are supporting performance, and the resulting impact.
This webinar will help you visualize implementing performance support in your organization, moving from a theoretical understanding to a solid grasp of how to make it work for you.
■Better understand the current state of Strategic PS
■Show the 5 stages of the Performance Support (PS) Spectrum
■Understand the design principles that help to create effective PS
■Discuss the technical specifications of today’s PS authoring software
2013 is the Year for Performance Support: Breaking Down Traditional BarriersOntuitive
We heard you loud and clear last year. You are hungry to work Performance Support into your strategy. You realize that training alone is limited and that the future of L&D is supporting employees in the workflow, at the moment of need.
You want to get started, but there are barriers (perceived or actual). Beginning with this webinar, and throughout 2013, our plan is to help you develop the appropriate strategies that break down the barriers and move your organization beyond training to performance! 2013 IS the year of performance support.
January’s webinar will be a bit more interactive than usual – we want to hear from you! What barriers are you facing? Take a moment, after registering for the webinar, to answer our poll question on this topic – results will be discussed next week during the webinar. Additional webinar discussion topics include:
•Facts, figures, and industry trends surrounding barriers;
•Open discussion, with live polls, on what you, as an organization, are experiencing; and,
•Share solution ideas and tactics on how to begin breaking down the barriers.
Join Bob Mosher and Conrad Gottfredson as they kick-off the year with this interactive and informative webinar!
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Support is mostly based on information stored in websites and content repositories, and may leverage systems like a Learning Management System (LMS) or SharePoint. This type of support is not yet embedded into the workflow, so users have to go looking for it, almost like a scavenger hunt. Without any context related to the workflow, it's a random search, and when workers find something that might be relevant, they still have to read through it to find the specific help and actionable steps they need. Although it's well intended, it often spirals out of control.
At this stage, efforts to provide support begin to emerge as stand-alone solutions. They are narrow and generally targeted to a specific category of information such as product information, or policies. It's a great step out of the information chaos. With metadata search, lots can be done, but the information is still limited and it's still assumed that workers already know how to perform. These kinds of solutions provide rapid access to specific information in support of that performance, but they are still information-driven not support-driven.
This is the biggest step in the PS spectrum. It's where support moves from information to true performance. Support is now embedded into the workflow and business process. Performers access (within 2-clicks) a specific task they need to follow via contextual triggers such as job role, workflow process, a specific timeline, etc.. Cascading levels of support provide “Just Enough” information to understand what to do within 10 seconds and get back to work.
The benefits grow exponentially with true automated performance support. At this level, support is nested even more deeply into the applications used within a business process. Support automatically adjusts based on the actual step the worker is on. It also is driven by business rules to ensure that the user not only can perform the task within the software, but can do so with the expected output that the business needs. Integrating business rules into the performance support logic, which then watches the workers and uses the rules to make recommendations based on their actions, helps users perform effectively with a minimum amount of waste, expense, or unnecessary effort. It delivers significant business impact to the organization.
“Smart” performance support delivers Transformational business impact to organizations. It integrates all the power of “Targeted Performance Support” and “Automated Performance Support” and makes it available as people move through the broader workflow process. When a performer moves from application to the workflow, to a different application, and then back to the first application, the PS solution tracks where they are and provides what they need. It also learns and gets smarter based on the performance patterns of others. It's very similar in the way that companies such as Amazon use data to learn from buying patterns in order to recommend new things. The capacity to support performance across applications in a broader workflow process is in place today. However, the ability for a PS solution to learn and adapt is still in its early stages. Stay tuned, though. PS is getting smarter.
This summary show how performance support evolves across the Spectrum.<click>
Customer ProfileOne of the top 10 healthcare service companies in the US by revenueInsures 12.5M individuals30,600 employeesSlide 1: Performance Support for SFDC CRM: Healthcare Insurance Payer -- BackgroundChallengeCIGNA’s presales process was highly varied; in some cases there were 15 different versions of processes used across the organization. As part of an effort to create unified platforms and processes, CIGNA rolled out SFDC across the sales organization and wanted to use the change management opportunity to train to a unified process.SolutionLearningGuide’s salesforce.com performance support solution was embedded into CIGNA’s SFDC platform and was used to generate training guides for use in the rollout of the platform. The solution included the following elemnetsLG Baseline Content for SFDCBaseline content customization for CIGNA’s SFDC implementationCustom LG content documenting CIGNA’s Sales SOPsApplication embedded learning content linked to from SFDC based on user’s contextSingle-source authoring enabled publishing to PS and PDF
Slide 3: Embedded Learning and SupportLearningGuide’s Technical Consultants embedded the PS content into CIGNA’s SFDC platform in two ways. First, we added the LearningGuide tab to the interface. The tab presents all of the business process and support information within the SFDC interface. Secondly, we provided context-sensitive support within the application. For example, if a SFDC user is on the Opportunities screen, they can click the LearningGuide button to see a menu of options, categorized into Overview (or Concepts), Tasks, and Processes. If the user needs support on a specific task like “Locate an Opportunity”, he or she can click the Locate Opportunity link to see steps, details, or external resources that will help the user locate an opportunity.The LearningGuide Professional Services team used LGM’s single-source authoring, multi-channel publishing capacity to deliver the content as a PDF for use in formal, instructor-led training events or as a reference guide.
Slide 4: Business Process SupportAs part of CIGNA’s effort to develop a unified approach to sales across the organization, LearningGuide’s Professional Services team developed a business process broker that guides the user through the sales engagement process and presents relevant information based on the phases and tasks that the user selects. Users click the phases and task graphics and are presented with links to resources that are located on disparate systems.As with the embedded support aspect of the solution, the content was published to PDF and was used as documentation supporting SOPs across the organization.
Slide 2: Performance Support for SFDC CRM: Healthcare Insurance Payer – Results6 months after the rollout of LearningGuide’s PS solution, CIGNA performed some internal measurement to quantify the value of the solution. The results included:84% of enterprise sales force uses the solution DAILY6% increase in DAILY work productive (i.e. – finding correct information, waiting for answers, etc.)2.4 hours saved per week 454K saved based on an audience of 104 respondents of 3,000 usersSE Regional Presale Manager, called it a “quantum leap” for CIGNA in terms of how process information is organized and easy to use. “LearningGuide will be a great help for new hires learning the presale process.”
