This document contains a summary and detailed work experience of Ashwini Kumar Raj. He has over 14 years of experience in roles such as Delivery Monitoring, Program Management, Pre-Sale Support, Operation Management, Alliance Management, Client Relationships, and Talent Management. Raj currently works as General Manager of Learning and Development at AlmaMate Info Tech Pvt Ltd in Noida, where he provides leadership and technology vision. Prior to this, he held several positions with increasing responsibility at NIIT Ltd, such as Senior Manager of Delivery and IS, Manager of Delivery and IS, and Assistant Manager of various functions. He has received multiple awards for delivery excellence and training management.

1. Ashwini Kumar Raj
New Delhi| (M): +91 9717004702 |: rajashwini@hotmail.com
Summary
Dedicated, action and result oriented Learning and Development Head with proven management experience and a
strong technical background. Award winner for Delivery Monitoring and professional achievements at organization
level. Proven leadership abilities across multiple teams with technical expertise and leadership skill with total 14 Years
of industry exposure.
Multi-faceted career in Delivery, Operation, Program Management and academics. A Team Player and a Customer
Buddy. Looking for leadership roles to contribute to the business success.
 Enterprise Content Mgmt
 Account Management
 Delivery Monitoring
 Program Management
 Pre-Sale Support
 Operation Management
 Alliance Management
 Client Relationships
 Talent Management
Professional Avatars
As a General Manager- Learning & Development | AlmaMate Info Tech Pvt Ltd , Noida | Dec 2010 To Till
Date
Responsibilities
 Provided leadership and technology vision for the
Academics and Delivery to the organization.
 Ensured Consulting and operational excellence to
deliver reliable and responsive services
 Resolved critical issues and providing guidance
 Managed risks and associated mitigation plans
 Worked with team to achieve Consulting Targets.
 Maintain good working relationships with
Customers, corporate management, vendors, and
strategic partners.
 Support in Pre-sale activities.
 Coordinated multiple work groups to ensure
internal agreement, cost, and delivery capability
 Built relationships with key analyst organizations
 Customized Content Management for customer
need.
 MIS management and analysis.
 Operation Management
 Talent Management
As a Sr. Manager- Delivery & IS | NIIT Ltd, Corporate Head Office, Gurgaon, | April 2008 To Nov 2010
Responsibilities and Expertise
 Ensuring Quality of education Delivery by meeting the
Norms of Delivery Parameters
 Program Management
 Technology Partner Aliance management
 Training plan as per the Faculty Skill Development
and ensure Faculty ] Certifications as per Norms
 Developing and Implement Strategic initiatives to be
rolled out
 Faculty Skill Development
 Planning and managing Customer Satisfaction Survey
 Channel Managements for International Business
Partners
 Managing Technical Services for
students and staff members

 Conducting and Managing TOT for
International Faculty community
 Rolling out new products and
monitoring education delivery for the
same for different international clients.
 Interacting with Global Design &
Development team for product
enhancements
 Managing Information System through
internal software eNCORE
Manager- Delivery & IS | NIIT Ltd , Regional Office, Pune | April 2007 To Mar 2008
Responsibilities and Expertise
 Ensuring Quality of education Delivery by meeting the
Norms of Delivery Parameters
 Training plan as per the Faculty Skill Development and
ensure Faculty Certifications as per Norms
 Implement CSS Action Plans as per CSS findings
 Implement Strategic initiatives Rolled Out by HO
 Ensure Process Adherence by ensuring compliance in
QMS, Encore ,Infra
 Student Performance
 Faculty Development
 Process Compliance
 Enabling Delivery @ OWN Centres
 Enabling PP and Placements
 Channel Managements
 CTEC centre managements
Asst Manager, Training & Product Deployment | NIIT Ltd , Regional Office, Kolkata, | April
2006 To Mar 2007
Responsibilities and Area of Expertise
 Managing and co-coordinating training for
the faculty members.
 Looking after Product Deployment of the
region
 Guiding and monitoring Education Delivery of
NIIT Centres under east region
 Maintaining ISO level documentation for
knowledge Solution Delivery
 Acting as TOT for the new curriculum being
part of SEED nationally.
 Planning and Designing Curriculum (Industry
Endorsed Curriculum) for NIIT with GDD
(Global Design and Delivery)
 Conducting Technical Interview in the
recruitment process.
 Faculty Competency Development.
 Assisting Team Members for quality
education delivery for improving Pass%,
Mean, Slippage, CSS etc.
0
1
2
3
4
5
6
No Of Years
Experience (# Yrs)in Multi-Faceted Job
Functions (Overalpping)
PreSale
Assistance
Program
Management
Delivery &
Operation
Training
(Corporate)
Training ( TTT)
Training
(Individuals)
Talent
Management
Technology based Expertise Level (1 to
10)
Oracle
. Net
Java
UML
PMP
MS Office
2010
Award Of Excellence for Delivery Excellence &
Innovation @ NIIT Ltd. International Education
Business
2007
Award of Excellence for best Training
Manageent & Product Deployment nationally
@ NIIT Ltd, East, Individual Learning Business
2006 Award of Best Trainer @ NIIT Ltd Regional
Office, Kolkata
15%
8%
69%
8%
Employer Based Break up of Around 15 Yrs of
Total Experience
Cosmic Computers IIS Infotech
NIIT AlmaMate

2. Ashwini Kumar Raj
New Delhi| (M): +91 9717004702 |: rajashwini@hotmail.com
Asst Manager, Technical Head | NIIT Ltd ,Regional Office, Kolkata, | April 2005 To Mar 2006
Responsibilities and Area of Expertise
 Giving training to the Faculty of NIIT Ltd.
Nationally as SEED (School Of Employee
Education Division) TOT (Trainer of
Trainer)
 Giving Technical Support to the centres
in East region
 Maintaining ISO level documentation for
knowledge Solution Delivery
 Guiding and monitoring Education
Delivery of NIIT Centres
 Doing ClassRoomQuality Audit(CRQA),
MachineRoomQualityAudit(MRQA) for the
faculty
 Conducting MOCK, Sit-through of the faculty
 Conducting Technical Interview in the
recruitment process.
 Planning and monitoring Faculty Competency.
 Doing Infra Audit for the centers
Group Leader | NIIT Camac Street, Kolkata | Mar 2004 To Mar 2005
Group Leader cum Centre Incharge | NIIT Maligaon Centre, Guwahati | June 2002 To Dec 2004
Sr. Trainer | IIS Infotech Pvt. Ltd. | Apr 2001 To Mar 2002
SW Trainer | Cosmic Computer Academy, Kolkata | July 1999 To Mar 2001
Project JPK Project, Malaysia
Customer IT professors of APITI, Malaysia
Role Course Accreditation, Conducting and Coordinating the TTT. Program
Management, Delivery Monitoring. Year 2008-2009
Project KZN Project, SA
Customer Students selected under DED under KZN project
Role Course accreditation. Managing operation at initial stage. Infra set up,
conducting and coordinating TTT. Managing education delivery. Managing
Tech Services to students and staff members. Program Management. Under
BE, DED & MKI. 2008-2010
Project Project Sikkhya, Essar, Paradeep
Customer Graduate & Diploma Engineers of Essar, Paradeep, Odisha
Role Understanding client requirements, doing TNA, Proposing training
deliverables, recruitment, academics, training coordination, operation
management, client management, delivery monitoring. Modules on Soft
skills & IT Fundamentals
Projects Undertaken
Project SAMRIDHI
Customer Engineer College professors
Role Imparted and coordinated training on.net to engineering college professors
of east region of India. A Joint venture by NIIT and Microsoft.. Year 2004
Project Tech Evangelist: niitstudent.com
Customer Students of NIIT
Role Acting as Technical experts to answer the technical query raised by the
students of NIIT within 24 hrs. Year 2005-2006
Project Jiangshu Project, China
Customer
University Profession of China
Role
Conduct TTT program for the University professors of China. Year 2007
Technology Certification
MCP, MCSD, MCAD, MCPD, MCT
SCJP
OCA, OCP
IBM- UML
ITIL-V3
Professional Strengths & Expertise
Operation Corp Communication
Pre-sales Alliance & Partnering
Training Strategic Initiatives
Program Management Innovation
Client Engagement Presentation
Channel Management Risk Analysis
Tech Assessment Client Service
Vendor Management Planning
Vendor Evaluation Networking
Behavioral Strengths
Problem Solving Analytical
Learning Training
Mentoring Motivating
Confident Innovative
Situation Analysis Open for Ideas
Adaptable Creative
Entrusting Dependable
Team Spirit Assertive
Certifications and Training
Personality Development Program
Leadership Skill
Time Management
Six Sigma Program Management Methodology
Project Management Program (35 PDUs)
International Foot Prints
China
South Africa
Malaysia
Srilanka
Nigeria
Indonesia
Vietnam
M. Sc.(IT) | KSOU, Karnataka | 2005
GNIIT(SW Eng) | NIIT | 2000
B. Sc (PCM) | Utkal University, Orissa | 1998
MBA(HR) | SCDL, Pune | 2012
Date Of Birth | 20-Jan-1977
Passport No | G0424214
Education
Personal Information