Performance Support: From Theory to Practice

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Slides from Mosher's and Gottfredson's recent webinar.

View the full webinar recording here:
http://learningguide.adobeconnect.com/p2rzwdfplty/

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Performance Support: From Theory to Practice

  1. 1. Performance Support: From Theory to Practice PS Webinar Series 1 Dr. Conrad Gottfredson Masie Fellow & Chief Learning Strategist LearningGuide Solutions US c.gottfredson@learningguide.us Bob Mosher Masie Fellow & Chief Learning Evangelist LearningGuide Solutions US b.mosher@learningguide.us© Conrad Gottfredson, Bob Mosher 2011
  2. 2.  Regroup from Learning 2011 What’s in a PS Solution? Sample PS Projects Quick look at some PS Software Next Steps © Conrad Gottfredson, Bob Mosher 2011
  3. 3. Acquisition of1. When Learning for the First Time Knowledge2. When Wanting to Learn More Formal Instruction3. When Trying to Apply Application & and/or Remember Maintenance of4. When Something goes Wrong Knowledge5. When Something Changes Performance Support © Conrad Gottfredson, Bob Mosher 2011
  4. 4. Aligned to deliver ROI and specific business benefitEmbedded in the workflow and readily available at the moment of apply.Contextually According to specific roles and varying access needs Delivered in the form needed to effectively perform inside the businessJust Enough process with formal learning to compliment and extend current learning Integrated investmentsTrustworthy and current in every place © Conrad Gottfredson, Bob Mosher 2011
  5. 5. Time = 0Trying to Apply/ Remember ? Time = 1-10 seconds Just the right amount of learningSomething Goes Wrong At the moment of needSomething Changes Productive work continues End User Interface Enterprise Mobile Web ERP CRM Application Application PortalUser Context: Role, Workflow, Most Appropriate System state Learning Asset Performance Support Software Business Process Rules PS Broker Existing Learning and Reference Assets New Learning Assets Content Baseline Standard LMS KMS SME Designer Stores Content Content © Conrad Gottfredson, Bob Mosher 2011
  6. 6.  Procedure-based  Supports Enterprise Application Adoption, Cross-Application use, etc. Soft skills-based  Supports Competency Adoption, Leadership skills development, Sales skills development, etc. Product-based  Supports Sales-force, Customer Direct-Sales, Supply-chain etc. Reference-based  Supports Medical, Legal, Customer Service/Help Desk Workflow Process/Scenario-based  Supports Onboarding, Collaborative Workflows, Regulatory Compliance, etc. 6
  7. 7. 7 © Conrad Gottfredson, Bob Mosher 2011
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  9. 9. 9 © Conrad Gottfredson, Bob Mosher 2011
  10. 10. 10 © Conrad Gottfredson, Bob Mosher 2011
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  13. 13. Learning Object based Multi-Channel interface designed to Publishing help you structure • Embedded Single-Source to Brokering of existing content according • best practices Authoring learning assets PS Web • Mobile • PrintMore details at optional “Getting Started” Webinar – December 13th © Conrad Gottfredson, Bob Mosher 2011
  14. 14. that’s a sure win and can prove the process – “Don’t Boil the Pick a Project Ocean!!”Choose Software that brokers, publishes, maintains and scales.Proof the Concept to show what it can be and do. Seeing is believing!!! Get a Budget so you can see it through. Commitment follows dollars Check your to optimize development of true blended learning. The Methodology pyramid’s the game changer. Shift Ownership and governance to the lines of business. © Conrad Gottfredson, Bob Mosher 2011
  15. 15. Optional Webinar – December 13th 12:00 – 1:00 PM ESTGetting Started with Performance Support – Full demo of Performance Support Software – Quick-start options – More customer examples Register now at: www.learningguide.us/start30 Minute One-On-One – Discuss your initiatives – Share relevant customer examples Let us know if you’d like to chat!Webinar Series Continues January of 2012! © Conrad Gottfredson, Bob Mosher 2011

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