SlideShare a Scribd company logo
Learning 2012 Webinar Series:
  “How PS Changes a Learning Organization"
        Dr. Conrad Gottfredson                                   Bob Mosher
       Chief Learning Strategist          Chief Learning &Strategy Evangelist
                  Ontuitive, US                                 Ontuitive, US
c.gottfredson@ontuitive.com                       b.mosher@ontuitive.com




            Copyright Conrad Gottfredson, Bob Mosher 2012
 How PS Changes a Learning Organization – TODAY!!
  (Recorded!!)
 Success Stories: Examples from those who are making it
  WORD! – Feb. 29th, 1-2 PM EST
 Picking the RIGHT first Project – Mar, 2012
 MSupport: The REAL Mobile Learning – Apr, 2012
 Measuring the Business Impact of Performance Support –
  May, 2012
 Multi Channel Publishing/ Single Source Authoring:
  Authoring Once Outputting to Many – June, 2012
 Is the ADDIE model dead when designing Performance
  Support – Sept,2012
2
               Copyright Conrad Gottfredson, Bob Mosher 2012
EPSS 1.0
                  2.0

    Embedded Performer Support Solution




3
   An “Embedded Performer Support
        Solution” provides intuitive, tailored aid to a
        person at his or her moment of need to
        ensure the most effective performance.”




4
Aligned      to deliver ROI and specific business benefit


    Embedded      in the workflow and readily available at the moment of apply.

                  According to specific roles and varying access needs (role and
    Contextual
                  circumstance)
                  Only what’s needed in the form needed to effectively perform
    Just enough
                  inside the business process
                  with formal learning to compliment and extend current learning
    Integrated
                  investments

      Trusted     and current in every place.


     Scalable     to all audiences and for the lifecycle of the outcome
5
                  Copyright Conrad Gottfredson, Bob Mosher 2012
   Which of the following roles can be found in
    your learning organization?
     CLO – Chief Learning Officer
     Training Manager
     Trainers
     Instructional Designers
     E-Learning Developers
     Other

                 Copyright Conrad Gottfredson, Bob Mosher 2012
   How do you feel these roles change or are
    impacted by the introducing EPSS into your
    training offerings?
       CLO – Chief Learning Officer
       Training Manager
       Trainers
       Instructional Designers
       E-Learning Developers
       Other

                 Copyright Conrad Gottfredson, Bob Mosher 2012
   Instructional Design approach and EPSS
    Engagement Methodology
   Classroom and the Trainer’s Role
   Instructional Designer’s Role




             Copyright Conrad Gottfredson, Bob Mosher 2012
EPSS Project Engagement Model
                       1. Analyze Organizational Impact (Performance Gap Analysis, Business value
Initiate the project      alignment, change impact Analysis)
                       2. Initiate the project plan (change leadership/management
                          planning, stakeholder/governance analysis, )

                       1.   Map the workflow (Rapid Task Analysis, Audience Analysis, Process Analysis)
Scope and proof the    2.   Define the Pyramid (Learning & Reference Asset Analysis)
                       3.   Determine key contexts (Access analysis)
      Project
                       4.   Establish a LEaP Blueprint (CSA,5 decisions, Deliverables Analysis)
                       5.   Proof the Project (Incorporate fundamental principles of PS Design)

                       1.   Set a detailed project plan
   Produce the         2.   Prototype and Assess
     Solution          3.   Author collaboratively within structure
                       4.   Conduct milestone checks


                       1. Rollout the Solution (following the change management plan)
  Implement the        2. Train to independence (Ramp-up/Ramp-down)
    Solution



Measure & Optimize     1. Monitor with metrics
                       2. CroudSource for maintenance and enrichment
   the Solution
                        Copyright Conrad Gottfredson, Bob Mosher 2012
Copyright Conrad Gottfredson, Bob Mosher 2012
Copyright Conrad Gottfredson, Bob Mosher 2012
Process
                                                                          Identified through
                                                 Steps
                                                 (quick/
                                                                          Rapid Task
                                                detailed)                 Analysis (RTA)
                                              Concepts


Brokering these                        Reference Resources
                                      (Documents, Policies, Job
Learning assets need                  Aids, FAQs, Tools, Data, Ca
to be identified &                          tegory Search.)
                                        Learning Resources
brokered                                (Simulations, Learning
                                    Bursts, eLearning Topics, Quick
appropriately based                            Checks)
on the task they are                     Human Resources
supporting                        (Wikis, Blogs, Chat, Social Networks)




                       Copyright Conrad Gottfredson, Bob Mosher 2012
   What is its “new” role in the
         Classroom when considering a
         “5 Moments of Need” approach and
         adding PS to your offerings?




13
               Copyright Conrad Gottfredson, Bob Mosher 2012
   They have to believe that the “support ecosystem” works!
         (tools and culture)
        Expectation setting Before and EARLY in class
          Emails and Prework
          Scripted setup as part of orientation to class
        Provide a Support Framework in class that’s is posted, taught
         and modeled in class
          Post Pyramid/framework – (steps, deeper reference, Related
           Resources, Peers/TL)
          Teach effective coaching skills (Post this)
          Activities support the model moving from guided to unguided
          Support Materials that match the need/context
        Cognitive Apprenticeship
          Effective guiding questions
          Rampup and Rampdown methodology
14
                          Copyright Conrad Gottfredson, Bob Mosher 2012
Instructor Aided Learning




                                                                                         Self-Directed Learning
                                       EPSS
                                                                              Informal
                                   Deliverables                               Learning

                             Support
                             Material
                            Peers



                                 Instructional Time
                              Copyright Conrad Gottfredson, Bob Mosher 2012
What are the “ideal”
 characteristics of a PS
 Developer/Designer?


       Copyright Conrad Gottfredson, Bob Mosher 2012
 A Strong ID Background
 An Open Mind – They need to demonstrate that they can look at
  design differently.
 A Technology Background - specifically around XML. We use XML
  a lot in our PS software because of the design issues, resuse, and
  maintenance involved in PS work - as well as multiple
  modality/output issues
 Consulting/Communication Skills - PS is new for many so they
  will have to play a coaching and consulting role with your
  customer as they educate and guide them through this new
  discipline.
 Strong Project Management Skills - Since they will be working
  with more stakeholders then these ID"s are typically used to
  because of the reuse issue and implementation AFTER the
  training, being a good PM is key.


                 Copyright Conrad Gottfredson, Bob Mosher 2012
Learning Experience and
  Instructional Design              Performance (LEaP) Design




The systematic design of learning     The systematic design of learning
            events                  experiences that may include multiple
                                       learning events and the support
                                      infrastructure to sustain effective
                                                 performance
                                                                            18
Before the Event             During the Event               After the Event



               Prepare for                               Support
 eLearning                                                transfer
               (or bypass)
                 learning                                during &          Coaching
  Blogs           events                                 after lrng
                                                           events
                                                                               Perf
Prescriptive
                                                                             Support
  Assmt                      Problem-Based Learning
                              Authentic job situations
                               Collaborative learning
  Perf                          On the job resources
Support        Vodcasts      Performance-based assmt     Team Activities
                               Performance Support

                                  Reinforcement



                                                                                       19
20
that’s a sure win and can prove the process – “Don’t Boil the
       Pick a Project
                         Ocean!!”

     Choose Software     that brokers, publishes, maintains and scales.


     Proof the Concept to show what it can be and do. Seeing is believing!!!


       Get a Budget      so you can see it through. Commitment follows dollars

        Check your       to optimize development of true blended learning. The
       Methodology       pyramid’s the game changer.


      Shift Ownership    and governance to the lines of business.


21
                          Copyright Conrad Gottfredson, Bob Mosher 2012
• Attend a “Team-based Virtual Workshop” on
  Building Your Own Embedded Performance
  Support Solution – Q2, 2012 – Email if interested
• Join the PS blog and contribute a comment
  Send us an email and we’ll send you and invitation
• Follow-up with us regarding any specific project
  help you may need



             Copyright Conrad Gottfredson, Bob Mosher 2012
b.mosher@ontuitive.com
     cgottfredson@ontuitive.com

   See you next month!
     Success Stories: Examples from those
     who are making it WORK!
         ▪ Feb 29th, 1-2 PM EST



    23
                      Copyright Conrad Gottfredson, Bob Mosher 2012

More Related Content

What's hot

ASTD 2012 ICE: Great Webinars
ASTD 2012 ICE: Great WebinarsASTD 2012 ICE: Great Webinars
ASTD 2012 ICE: Great Webinars
Cynthia Clay
 
Great Webinars - ASTD Rocky Mt.
Great Webinars - ASTD Rocky Mt.Great Webinars - ASTD Rocky Mt.
Great Webinars - ASTD Rocky Mt.
Cynthia Clay
 
KM & HPT: USCG 2010 HPT Conference
KM & HPT: USCG 2010 HPT ConferenceKM & HPT: USCG 2010 HPT Conference
KM & HPT: USCG 2010 HPT Conference
jcichelli
 
Navigating The World of E-Learning
Navigating The World of E-LearningNavigating The World of E-Learning
Navigating The World of E-Learning
Cornerstone OnDemand Foundation
 
Great Webinars (ASTD PS)
Great Webinars (ASTD PS)Great Webinars (ASTD PS)
Great Webinars (ASTD PS)
Cynthia Clay
 
Strengthening Quality Management with High Impact Training
Strengthening Quality Management with High Impact TrainingStrengthening Quality Management with High Impact Training
Strengthening Quality Management with High Impact Training
Karl Kapp
 
Implementation strategies lp
Implementation strategies lpImplementation strategies lp
Implementation strategies lpChristian Smith
 
How AI is transforming learning
How AI is transforming learningHow AI is transforming learning
How AI is transforming learning
Sprout Labs
 
Digital Learning Sample Metrics
Digital Learning Sample MetricsDigital Learning Sample Metrics
Digital Learning Sample Metrics
Judy Albers
 
E-learning Organistional Capability Checklist
E-learning Organistional Capability ChecklistE-learning Organistional Capability Checklist
E-learning Organistional Capability Checklist
clintos
 
To the Agile Go the Spoils: Why Lear
To the Agile Go the Spoils: Why LearTo the Agile Go the Spoils: Why Lear
To the Agile Go the Spoils: Why LearHuman Capital Media
 
Learning Meets Big Data
Learning Meets Big DataLearning Meets Big Data
Learning Meets Big Data
Xyleme
 
Delivering The Next Generation LMS Experience
Delivering The Next Generation LMS ExperienceDelivering The Next Generation LMS Experience
Delivering The Next Generation LMS Experience
Tribridge
 
How to implement an lms - webinar slides
How to implement an lms - webinar slidesHow to implement an lms - webinar slides
How to implement an lms - webinar slides
Sprout Labs
 
The Performance Support Storm
The Performance Support StormThe Performance Support Storm
The Performance Support Storm
Jos Arets
 
Web Based Solutions For Developing Exceptional Leaders And Teams
Web Based Solutions For Developing Exceptional Leaders And Teams Web Based Solutions For Developing Exceptional Leaders And Teams
Web Based Solutions For Developing Exceptional Leaders And Teams
Meghan Daily
 
Caterpillar Single Source
Caterpillar Single SourceCaterpillar Single Source
Caterpillar Single SourceXyleme
 
Global Virtual Teams Teigland
Global Virtual Teams TeiglandGlobal Virtual Teams Teigland
Global Virtual Teams Teigland
Robin Teigland
 
Facilitating Online - 5 Easy Pieces
Facilitating Online - 5 Easy PiecesFacilitating Online - 5 Easy Pieces
Facilitating Online - 5 Easy Pieces
Rick Stamm
 
The Change Practitioner's Toolkit: Tools, Techniques, Traps, & Takeaways
The Change Practitioner's Toolkit:  Tools, Techniques, Traps, & TakeawaysThe Change Practitioner's Toolkit:  Tools, Techniques, Traps, & Takeaways
The Change Practitioner's Toolkit: Tools, Techniques, Traps, & Takeaways
Trish Uhl, PMP, CPLP
 

What's hot (20)

ASTD 2012 ICE: Great Webinars
ASTD 2012 ICE: Great WebinarsASTD 2012 ICE: Great Webinars
ASTD 2012 ICE: Great Webinars
 
Great Webinars - ASTD Rocky Mt.
Great Webinars - ASTD Rocky Mt.Great Webinars - ASTD Rocky Mt.
Great Webinars - ASTD Rocky Mt.
 
KM & HPT: USCG 2010 HPT Conference
KM & HPT: USCG 2010 HPT ConferenceKM & HPT: USCG 2010 HPT Conference
KM & HPT: USCG 2010 HPT Conference
 
Navigating The World of E-Learning
Navigating The World of E-LearningNavigating The World of E-Learning
Navigating The World of E-Learning
 
Great Webinars (ASTD PS)
Great Webinars (ASTD PS)Great Webinars (ASTD PS)
Great Webinars (ASTD PS)
 
Strengthening Quality Management with High Impact Training
Strengthening Quality Management with High Impact TrainingStrengthening Quality Management with High Impact Training
Strengthening Quality Management with High Impact Training
 
Implementation strategies lp
Implementation strategies lpImplementation strategies lp
Implementation strategies lp
 
How AI is transforming learning
How AI is transforming learningHow AI is transforming learning
How AI is transforming learning
 
Digital Learning Sample Metrics
Digital Learning Sample MetricsDigital Learning Sample Metrics
Digital Learning Sample Metrics
 
E-learning Organistional Capability Checklist
E-learning Organistional Capability ChecklistE-learning Organistional Capability Checklist
E-learning Organistional Capability Checklist
 
To the Agile Go the Spoils: Why Lear
To the Agile Go the Spoils: Why LearTo the Agile Go the Spoils: Why Lear
To the Agile Go the Spoils: Why Lear
 
Learning Meets Big Data
Learning Meets Big DataLearning Meets Big Data
Learning Meets Big Data
 
Delivering The Next Generation LMS Experience
Delivering The Next Generation LMS ExperienceDelivering The Next Generation LMS Experience
Delivering The Next Generation LMS Experience
 
How to implement an lms - webinar slides
How to implement an lms - webinar slidesHow to implement an lms - webinar slides
How to implement an lms - webinar slides
 
The Performance Support Storm
The Performance Support StormThe Performance Support Storm
The Performance Support Storm
 
Web Based Solutions For Developing Exceptional Leaders And Teams
Web Based Solutions For Developing Exceptional Leaders And Teams Web Based Solutions For Developing Exceptional Leaders And Teams
Web Based Solutions For Developing Exceptional Leaders And Teams
 
Caterpillar Single Source
Caterpillar Single SourceCaterpillar Single Source
Caterpillar Single Source
 
Global Virtual Teams Teigland
Global Virtual Teams TeiglandGlobal Virtual Teams Teigland
Global Virtual Teams Teigland
 
Facilitating Online - 5 Easy Pieces
Facilitating Online - 5 Easy PiecesFacilitating Online - 5 Easy Pieces
Facilitating Online - 5 Easy Pieces
 
The Change Practitioner's Toolkit: Tools, Techniques, Traps, & Takeaways
The Change Practitioner's Toolkit:  Tools, Techniques, Traps, & TakeawaysThe Change Practitioner's Toolkit:  Tools, Techniques, Traps, & Takeaways
The Change Practitioner's Toolkit: Tools, Techniques, Traps, & Takeaways
 

Viewers also liked

Webinar: "Smart" Performance Support
Webinar: "Smart" Performance SupportWebinar: "Smart" Performance Support
Webinar: "Smart" Performance SupportOntuitive
 
Cuadro filosofia
Cuadro filosofiaCuadro filosofia
Cuadro filosofia
Jabethmay Chavez
 
Pms System Training
Pms System TrainingPms System Training
Pms System Training
vkmalik
 
Astd 2014 - the Performance Support Storm
Astd 2014 - the Performance Support StormAstd 2014 - the Performance Support Storm
Astd 2014 - the Performance Support Storm
Tulser
 
Performance Management Example
Performance Management ExamplePerformance Management Example
Performance Management Example
harbine
 
Resume objective example
Resume objective exampleResume objective example
Resume objective example
santhose menon
 
Performance appraisal in wipro
Performance appraisal in wiproPerformance appraisal in wipro
Performance appraisal in wipro
butterangela123
 
Performance appraisal of 5 companies done by shweta-bebarta
Performance appraisal of 5 companies  done by shweta-bebartaPerformance appraisal of 5 companies  done by shweta-bebarta
Performance appraisal of 5 companies done by shweta-bebarta
Shweta Bebarta
 
Performance Management presentation
Performance Management presentationPerformance Management presentation
Performance Management presentation
Laurie Armstrong
 
Performance appraisal concepts and method
Performance appraisal  concepts and methodPerformance appraisal  concepts and method
Performance appraisal concepts and methodPranav Kumar Ojha
 
Project report on Performance Appraisal of BSNL
Project report on Performance Appraisal of BSNLProject report on Performance Appraisal of BSNL
Project report on Performance Appraisal of BSNLVipul Sachan
 
Performance appraisal
Performance appraisalPerformance appraisal
Performance appraisal
Mohamad Sharan
 
Performance management and appraisal of Coca-cola
Performance management and appraisal of Coca-colaPerformance management and appraisal of Coca-cola
Performance management and appraisal of Coca-cola
Lîãkàŧ LîkhõÑ বাংলাদেশী
 
Performance management ppt
Performance management pptPerformance management ppt
Performance management ppt
simicheriyan
 
Performance appraisal
Performance appraisalPerformance appraisal
Performance appraisal
Madhuri Bind
 
Performance Appraisal ppt [hrm]
Performance Appraisal ppt [hrm]Performance Appraisal ppt [hrm]
Performance Appraisal ppt [hrm]angel01021990
 

Viewers also liked (16)

Webinar: "Smart" Performance Support
Webinar: "Smart" Performance SupportWebinar: "Smart" Performance Support
Webinar: "Smart" Performance Support
 
Cuadro filosofia
Cuadro filosofiaCuadro filosofia
Cuadro filosofia
 
Pms System Training
Pms System TrainingPms System Training
Pms System Training
 
Astd 2014 - the Performance Support Storm
Astd 2014 - the Performance Support StormAstd 2014 - the Performance Support Storm
Astd 2014 - the Performance Support Storm
 
Performance Management Example
Performance Management ExamplePerformance Management Example
Performance Management Example
 
Resume objective example
Resume objective exampleResume objective example
Resume objective example
 
Performance appraisal in wipro
Performance appraisal in wiproPerformance appraisal in wipro
Performance appraisal in wipro
 
Performance appraisal of 5 companies done by shweta-bebarta
Performance appraisal of 5 companies  done by shweta-bebartaPerformance appraisal of 5 companies  done by shweta-bebarta
Performance appraisal of 5 companies done by shweta-bebarta
 
Performance Management presentation
Performance Management presentationPerformance Management presentation
Performance Management presentation
 
Performance appraisal concepts and method
Performance appraisal  concepts and methodPerformance appraisal  concepts and method
Performance appraisal concepts and method
 
Project report on Performance Appraisal of BSNL
Project report on Performance Appraisal of BSNLProject report on Performance Appraisal of BSNL
Project report on Performance Appraisal of BSNL
 
Performance appraisal
Performance appraisalPerformance appraisal
Performance appraisal
 
Performance management and appraisal of Coca-cola
Performance management and appraisal of Coca-colaPerformance management and appraisal of Coca-cola
Performance management and appraisal of Coca-cola
 
Performance management ppt
Performance management pptPerformance management ppt
Performance management ppt
 
Performance appraisal
Performance appraisalPerformance appraisal
Performance appraisal
 
Performance Appraisal ppt [hrm]
Performance Appraisal ppt [hrm]Performance Appraisal ppt [hrm]
Performance Appraisal ppt [hrm]
 

Similar to How Does Performance Support Change a Learning Organization

ASTD NYC Informal Learning Session
ASTD NYC Informal Learning SessionASTD NYC Informal Learning Session
ASTD NYC Informal Learning SessionOntuitive
 
Putting the Ready in Business Readiness
Putting the Ready in Business ReadinessPutting the Ready in Business Readiness
Putting the Ready in Business Readiness
Darren Nerland
 
Lecture2 2
Lecture2 2Lecture2 2
Lecture2 2
soloeng
 
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...Xyleme
 
Strategic Implementation
Strategic Implementation Strategic Implementation
Strategic Implementation
Jo Balucanag - Bitonio
 
Favorites
FavoritesFavorites
FavoritesISD191
 
11-12 favorites
11-12 favorites11-12 favorites
11-12 favoritesISD191
 
SMBs & Social Media sponsored by Sum Total
SMBs & Social Media sponsored by Sum TotalSMBs & Social Media sponsored by Sum Total
SMBs & Social Media sponsored by Sum Total
Janet Clarey
 
Short Introduction to Large Scale Scrum LeSS
Short Introduction to Large Scale Scrum LeSSShort Introduction to Large Scale Scrum LeSS
Short Introduction to Large Scale Scrum LeSS
Anton Skornyakov
 
Principal VT September 15
Principal VT September 15Principal VT September 15
Principal VT September 15ISD191
 
FLiPD Technologies
FLiPD TechnologiesFLiPD Technologies
FLiPD Technologies
Daniel Novak
 
Instructional Design
Instructional DesignInstructional Design
Instructional Design
Gerry Hassan
 
Student-centred KM strategies
Student-centred KM strategiesStudent-centred KM strategies
Student-centred KM strategiesSIKM
 
Agile Education
Agile EducationAgile Education
Agile Education
DUONG Trong Tan
 
Accelerating Learning for Business Impact - NuVeda Corporate Presentation
Accelerating Learning for Business Impact - NuVeda Corporate Presentation Accelerating Learning for Business Impact - NuVeda Corporate Presentation
Accelerating Learning for Business Impact - NuVeda Corporate Presentation
Balasubramanian Krishnan
 
Managing The Development Process
Managing The Development ProcessManaging The Development Process
Managing The Development Process
dneimke
 
Learning Management Systems for Nonprofits – Net2van July 9 2019
Learning Management Systems for Nonprofits – Net2van July 9 2019Learning Management Systems for Nonprofits – Net2van July 9 2019
Learning Management Systems for Nonprofits – Net2van July 9 2019
NetSquared Vancouver
 
Fostering Learning Beyond the Classroom
Fostering Learning Beyond the ClassroomFostering Learning Beyond the Classroom
Fostering Learning Beyond the Classroom
Human Capital Media
 
Developing a digital mindset - recording
Developing a digital mindset - recordingDeveloping a digital mindset - recording
Developing a digital mindset - recording
Sprout Labs
 

Similar to How Does Performance Support Change a Learning Organization (20)

ASTD NYC Informal Learning Session
ASTD NYC Informal Learning SessionASTD NYC Informal Learning Session
ASTD NYC Informal Learning Session
 
Putting the Ready in Business Readiness
Putting the Ready in Business ReadinessPutting the Ready in Business Readiness
Putting the Ready in Business Readiness
 
Lecture2 2
Lecture2 2Lecture2 2
Lecture2 2
 
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...
Webinar: "Let's Get Mobile: Changing Your Concept of Mobile Content Design an...
 
Strategic Implementation
Strategic Implementation Strategic Implementation
Strategic Implementation
 
Favorites
FavoritesFavorites
Favorites
 
11-12 favorites
11-12 favorites11-12 favorites
11-12 favorites
 
Hubert Managing The Content Explosion
Hubert Managing The Content ExplosionHubert Managing The Content Explosion
Hubert Managing The Content Explosion
 
SMBs & Social Media sponsored by Sum Total
SMBs & Social Media sponsored by Sum TotalSMBs & Social Media sponsored by Sum Total
SMBs & Social Media sponsored by Sum Total
 
Short Introduction to Large Scale Scrum LeSS
Short Introduction to Large Scale Scrum LeSSShort Introduction to Large Scale Scrum LeSS
Short Introduction to Large Scale Scrum LeSS
 
Principal VT September 15
Principal VT September 15Principal VT September 15
Principal VT September 15
 
FLiPD Technologies
FLiPD TechnologiesFLiPD Technologies
FLiPD Technologies
 
Instructional Design
Instructional DesignInstructional Design
Instructional Design
 
Student-centred KM strategies
Student-centred KM strategiesStudent-centred KM strategies
Student-centred KM strategies
 
Agile Education
Agile EducationAgile Education
Agile Education
 
Accelerating Learning for Business Impact - NuVeda Corporate Presentation
Accelerating Learning for Business Impact - NuVeda Corporate Presentation Accelerating Learning for Business Impact - NuVeda Corporate Presentation
Accelerating Learning for Business Impact - NuVeda Corporate Presentation
 
Managing The Development Process
Managing The Development ProcessManaging The Development Process
Managing The Development Process
 
Learning Management Systems for Nonprofits – Net2van July 9 2019
Learning Management Systems for Nonprofits – Net2van July 9 2019Learning Management Systems for Nonprofits – Net2van July 9 2019
Learning Management Systems for Nonprofits – Net2van July 9 2019
 
Fostering Learning Beyond the Classroom
Fostering Learning Beyond the ClassroomFostering Learning Beyond the Classroom
Fostering Learning Beyond the Classroom
 
Developing a digital mindset - recording
Developing a digital mindset - recordingDeveloping a digital mindset - recording
Developing a digital mindset - recording
 

More from Ontuitive

AGILE Session 1
AGILE Session 1AGILE Session 1
AGILE Session 1Ontuitive
 
WEBINAR: Research Principles Behind the Need for Performance Support
WEBINAR: Research Principles Behind the Need for Performance SupportWEBINAR: Research Principles Behind the Need for Performance Support
WEBINAR: Research Principles Behind the Need for Performance Support
Ontuitive
 
WEBINAR: "Agile Development"
WEBINAR: "Agile Development"WEBINAR: "Agile Development"
WEBINAR: "Agile Development"
Ontuitive
 
Webinar: The Power of Mobile Support
Webinar: The Power of Mobile SupportWebinar: The Power of Mobile Support
Webinar: The Power of Mobile SupportOntuitive
 
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom Line
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom LineWEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom Line
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom LineOntuitive
 
Webinar: The Performance Support Spectrum
Webinar: The Performance Support SpectrumWebinar: The Performance Support Spectrum
Webinar: The Performance Support SpectrumOntuitive
 
PRESENTATION: You teach swimming or prevent drowning?
PRESENTATION: You teach swimming or prevent drowning?PRESENTATION: You teach swimming or prevent drowning?
PRESENTATION: You teach swimming or prevent drowning?
Ontuitive
 
Making a success of performance support (webinar deck)
Making a success of performance support (webinar deck)Making a success of performance support (webinar deck)
Making a success of performance support (webinar deck)
Ontuitive
 
ROI: Enabling your Learning Initiatives to Connect to the Bottom Line
ROI: Enabling your Learning Initiatives to Connect to the Bottom LineROI: Enabling your Learning Initiatives to Connect to the Bottom Line
ROI: Enabling your Learning Initiatives to Connect to the Bottom LineOntuitive
 
Webinar: mSupport - The REAL Mobile Learning
Webinar: mSupport - The REAL Mobile LearningWebinar: mSupport - The REAL Mobile Learning
Webinar: mSupport - The REAL Mobile LearningOntuitive
 
Webinar Slides SharePoint is Not PS
Webinar Slides SharePoint is Not PSWebinar Slides SharePoint is Not PS
Webinar Slides SharePoint is Not PS
Ontuitive
 
Ls xchange deck.2012.
Ls xchange deck.2012.Ls xchange deck.2012.
Ls xchange deck.2012.Ontuitive
 
Ls xchange deck.2012.
Ls xchange deck.2012.Ls xchange deck.2012.
Ls xchange deck.2012.
Ontuitive
 
Get Started with Performance Support
Get Started with Performance SupportGet Started with Performance Support
Get Started with Performance Support
Ontuitive
 
M support mosher- 0511
M support mosher- 0511M support mosher- 0511
M support mosher- 0511
Ontuitive
 
Informal learning c
Informal learning cInformal learning c
Informal learning c
Ontuitive
 
Informal learning slides
Informal learning slidesInformal learning slides
Informal learning slidesOntuitive
 

More from Ontuitive (18)

AGILE Session 1
AGILE Session 1AGILE Session 1
AGILE Session 1
 
WEBINAR: Research Principles Behind the Need for Performance Support
WEBINAR: Research Principles Behind the Need for Performance SupportWEBINAR: Research Principles Behind the Need for Performance Support
WEBINAR: Research Principles Behind the Need for Performance Support
 
WEBINAR: "Agile Development"
WEBINAR: "Agile Development"WEBINAR: "Agile Development"
WEBINAR: "Agile Development"
 
Webinar: The Power of Mobile Support
Webinar: The Power of Mobile SupportWebinar: The Power of Mobile Support
Webinar: The Power of Mobile Support
 
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom Line
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom LineWEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom Line
WEBINAR: ROI: Enabling Your Learning Initiatives to Connect to the Bottom Line
 
PS Spectrum
PS SpectrumPS Spectrum
PS Spectrum
 
Webinar: The Performance Support Spectrum
Webinar: The Performance Support SpectrumWebinar: The Performance Support Spectrum
Webinar: The Performance Support Spectrum
 
PRESENTATION: You teach swimming or prevent drowning?
PRESENTATION: You teach swimming or prevent drowning?PRESENTATION: You teach swimming or prevent drowning?
PRESENTATION: You teach swimming or prevent drowning?
 
Making a success of performance support (webinar deck)
Making a success of performance support (webinar deck)Making a success of performance support (webinar deck)
Making a success of performance support (webinar deck)
 
ROI: Enabling your Learning Initiatives to Connect to the Bottom Line
ROI: Enabling your Learning Initiatives to Connect to the Bottom LineROI: Enabling your Learning Initiatives to Connect to the Bottom Line
ROI: Enabling your Learning Initiatives to Connect to the Bottom Line
 
Webinar: mSupport - The REAL Mobile Learning
Webinar: mSupport - The REAL Mobile LearningWebinar: mSupport - The REAL Mobile Learning
Webinar: mSupport - The REAL Mobile Learning
 
Webinar Slides SharePoint is Not PS
Webinar Slides SharePoint is Not PSWebinar Slides SharePoint is Not PS
Webinar Slides SharePoint is Not PS
 
Ls xchange deck.2012.
Ls xchange deck.2012.Ls xchange deck.2012.
Ls xchange deck.2012.
 
Ls xchange deck.2012.
Ls xchange deck.2012.Ls xchange deck.2012.
Ls xchange deck.2012.
 
Get Started with Performance Support
Get Started with Performance SupportGet Started with Performance Support
Get Started with Performance Support
 
M support mosher- 0511
M support mosher- 0511M support mosher- 0511
M support mosher- 0511
 
Informal learning c
Informal learning cInformal learning c
Informal learning c
 
Informal learning slides
Informal learning slidesInformal learning slides
Informal learning slides
 

Recently uploaded

web-tech-lab-manual-final-abhas.pdf. Jer
web-tech-lab-manual-final-abhas.pdf. Jerweb-tech-lab-manual-final-abhas.pdf. Jer
web-tech-lab-manual-final-abhas.pdf. Jer
freshgammer09
 
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
kywwoyk
 
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
kywwoyk
 
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
Amil baba
 
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
PinkySharma900491
 
F5 LTM TROUBLESHOOTING Guide latest.pptx
F5 LTM TROUBLESHOOTING Guide latest.pptxF5 LTM TROUBLESHOOTING Guide latest.pptx
F5 LTM TROUBLESHOOTING Guide latest.pptx
ArjunJain44
 
Cyber Sequrity.pptx is life of cyber security
Cyber Sequrity.pptx is life of cyber securityCyber Sequrity.pptx is life of cyber security
Cyber Sequrity.pptx is life of cyber security
perweeng31
 
Drugs used in parkinsonism and other movement disorders.pptx
Drugs used in parkinsonism and other movement disorders.pptxDrugs used in parkinsonism and other movement disorders.pptx
Drugs used in parkinsonism and other movement disorders.pptx
ThalapathyVijay15
 
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
eemet
 

Recently uploaded (9)

web-tech-lab-manual-final-abhas.pdf. Jer
web-tech-lab-manual-final-abhas.pdf. Jerweb-tech-lab-manual-final-abhas.pdf. Jer
web-tech-lab-manual-final-abhas.pdf. Jer
 
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
 
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
一比一原版UVM毕业证佛蒙特大学毕业证成绩单如何办理
 
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
NO1 Uk Amil Baba In Lahore Kala Jadu In Lahore Best Amil In Lahore Amil In La...
 
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
MATHEMATICS BRIDGE COURSE (TEN DAYS PLANNER) (FOR CLASS XI STUDENTS GOING TO ...
 
F5 LTM TROUBLESHOOTING Guide latest.pptx
F5 LTM TROUBLESHOOTING Guide latest.pptxF5 LTM TROUBLESHOOTING Guide latest.pptx
F5 LTM TROUBLESHOOTING Guide latest.pptx
 
Cyber Sequrity.pptx is life of cyber security
Cyber Sequrity.pptx is life of cyber securityCyber Sequrity.pptx is life of cyber security
Cyber Sequrity.pptx is life of cyber security
 
Drugs used in parkinsonism and other movement disorders.pptx
Drugs used in parkinsonism and other movement disorders.pptxDrugs used in parkinsonism and other movement disorders.pptx
Drugs used in parkinsonism and other movement disorders.pptx
 
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
一比一原版SDSU毕业证圣地亚哥州立大学毕业证成绩单如何办理
 

How Does Performance Support Change a Learning Organization

  • 1. Learning 2012 Webinar Series: “How PS Changes a Learning Organization" Dr. Conrad Gottfredson Bob Mosher Chief Learning Strategist Chief Learning &Strategy Evangelist Ontuitive, US Ontuitive, US c.gottfredson@ontuitive.com b.mosher@ontuitive.com Copyright Conrad Gottfredson, Bob Mosher 2012
  • 2.  How PS Changes a Learning Organization – TODAY!! (Recorded!!)  Success Stories: Examples from those who are making it WORD! – Feb. 29th, 1-2 PM EST  Picking the RIGHT first Project – Mar, 2012  MSupport: The REAL Mobile Learning – Apr, 2012  Measuring the Business Impact of Performance Support – May, 2012  Multi Channel Publishing/ Single Source Authoring: Authoring Once Outputting to Many – June, 2012  Is the ADDIE model dead when designing Performance Support – Sept,2012 2 Copyright Conrad Gottfredson, Bob Mosher 2012
  • 3. EPSS 1.0 2.0 Embedded Performer Support Solution 3
  • 4. An “Embedded Performer Support Solution” provides intuitive, tailored aid to a person at his or her moment of need to ensure the most effective performance.” 4
  • 5. Aligned to deliver ROI and specific business benefit Embedded in the workflow and readily available at the moment of apply. According to specific roles and varying access needs (role and Contextual circumstance) Only what’s needed in the form needed to effectively perform Just enough inside the business process with formal learning to compliment and extend current learning Integrated investments Trusted and current in every place. Scalable to all audiences and for the lifecycle of the outcome 5 Copyright Conrad Gottfredson, Bob Mosher 2012
  • 6. Which of the following roles can be found in your learning organization?  CLO – Chief Learning Officer  Training Manager  Trainers  Instructional Designers  E-Learning Developers  Other Copyright Conrad Gottfredson, Bob Mosher 2012
  • 7. How do you feel these roles change or are impacted by the introducing EPSS into your training offerings?  CLO – Chief Learning Officer  Training Manager  Trainers  Instructional Designers  E-Learning Developers  Other Copyright Conrad Gottfredson, Bob Mosher 2012
  • 8. Instructional Design approach and EPSS Engagement Methodology  Classroom and the Trainer’s Role  Instructional Designer’s Role Copyright Conrad Gottfredson, Bob Mosher 2012
  • 9. EPSS Project Engagement Model 1. Analyze Organizational Impact (Performance Gap Analysis, Business value Initiate the project alignment, change impact Analysis) 2. Initiate the project plan (change leadership/management planning, stakeholder/governance analysis, ) 1. Map the workflow (Rapid Task Analysis, Audience Analysis, Process Analysis) Scope and proof the 2. Define the Pyramid (Learning & Reference Asset Analysis) 3. Determine key contexts (Access analysis) Project 4. Establish a LEaP Blueprint (CSA,5 decisions, Deliverables Analysis) 5. Proof the Project (Incorporate fundamental principles of PS Design) 1. Set a detailed project plan Produce the 2. Prototype and Assess Solution 3. Author collaboratively within structure 4. Conduct milestone checks 1. Rollout the Solution (following the change management plan) Implement the 2. Train to independence (Ramp-up/Ramp-down) Solution Measure & Optimize 1. Monitor with metrics 2. CroudSource for maintenance and enrichment the Solution Copyright Conrad Gottfredson, Bob Mosher 2012
  • 10. Copyright Conrad Gottfredson, Bob Mosher 2012
  • 11. Copyright Conrad Gottfredson, Bob Mosher 2012
  • 12. Process Identified through Steps (quick/ Rapid Task detailed) Analysis (RTA) Concepts Brokering these Reference Resources (Documents, Policies, Job Learning assets need Aids, FAQs, Tools, Data, Ca to be identified & tegory Search.) Learning Resources brokered (Simulations, Learning Bursts, eLearning Topics, Quick appropriately based Checks) on the task they are Human Resources supporting (Wikis, Blogs, Chat, Social Networks) Copyright Conrad Gottfredson, Bob Mosher 2012
  • 13. What is its “new” role in the Classroom when considering a “5 Moments of Need” approach and adding PS to your offerings? 13 Copyright Conrad Gottfredson, Bob Mosher 2012
  • 14. They have to believe that the “support ecosystem” works! (tools and culture)  Expectation setting Before and EARLY in class  Emails and Prework  Scripted setup as part of orientation to class  Provide a Support Framework in class that’s is posted, taught and modeled in class  Post Pyramid/framework – (steps, deeper reference, Related Resources, Peers/TL)  Teach effective coaching skills (Post this)  Activities support the model moving from guided to unguided  Support Materials that match the need/context  Cognitive Apprenticeship  Effective guiding questions  Rampup and Rampdown methodology 14 Copyright Conrad Gottfredson, Bob Mosher 2012
  • 15. Instructor Aided Learning Self-Directed Learning EPSS Informal Deliverables Learning Support Material Peers Instructional Time Copyright Conrad Gottfredson, Bob Mosher 2012
  • 16. What are the “ideal” characteristics of a PS Developer/Designer? Copyright Conrad Gottfredson, Bob Mosher 2012
  • 17.  A Strong ID Background  An Open Mind – They need to demonstrate that they can look at design differently.  A Technology Background - specifically around XML. We use XML a lot in our PS software because of the design issues, resuse, and maintenance involved in PS work - as well as multiple modality/output issues  Consulting/Communication Skills - PS is new for many so they will have to play a coaching and consulting role with your customer as they educate and guide them through this new discipline.  Strong Project Management Skills - Since they will be working with more stakeholders then these ID"s are typically used to because of the reuse issue and implementation AFTER the training, being a good PM is key. Copyright Conrad Gottfredson, Bob Mosher 2012
  • 18. Learning Experience and Instructional Design Performance (LEaP) Design The systematic design of learning The systematic design of learning events experiences that may include multiple learning events and the support infrastructure to sustain effective performance 18
  • 19. Before the Event During the Event After the Event Prepare for Support eLearning transfer (or bypass) learning during & Coaching Blogs events after lrng events Perf Prescriptive Support Assmt Problem-Based Learning Authentic job situations Collaborative learning Perf On the job resources Support Vodcasts Performance-based assmt Team Activities Performance Support Reinforcement 19
  • 20. 20
  • 21. that’s a sure win and can prove the process – “Don’t Boil the Pick a Project Ocean!!” Choose Software that brokers, publishes, maintains and scales. Proof the Concept to show what it can be and do. Seeing is believing!!! Get a Budget so you can see it through. Commitment follows dollars Check your to optimize development of true blended learning. The Methodology pyramid’s the game changer. Shift Ownership and governance to the lines of business. 21 Copyright Conrad Gottfredson, Bob Mosher 2012
  • 22. • Attend a “Team-based Virtual Workshop” on Building Your Own Embedded Performance Support Solution – Q2, 2012 – Email if interested • Join the PS blog and contribute a comment Send us an email and we’ll send you and invitation • Follow-up with us regarding any specific project help you may need Copyright Conrad Gottfredson, Bob Mosher 2012
  • 23. b.mosher@ontuitive.com cgottfredson@ontuitive.com  See you next month!  Success Stories: Examples from those who are making it WORK! ▪ Feb 29th, 1-2 PM EST 23 Copyright Conrad Gottfredson, Bob Mosher 2012