Elizabeth Montalvo is seeking a career opportunity where she can utilize her skills in customer service and ultimately advance to upper management. She has over 10 years of experience in hotel and resort management, having held positions such as Kids Experience Manager, Guest Relations Coordinator, and Supervisor of Recreation. Montalvo has received several awards and achievements for her performance, including promotions, nominations for Manager of the Quarter, and Employee of the Year. She is bilingual in English and Spanish and has strong skills in customer service, financial management, and Microsoft Office applications.

1. Elizabeth Montalvo
851 Three Islands Blvd. Apt.#209  Hallandale Beach, Florida, 33009  Phone: (787) 525-7731  E-Mail: elzbtor5@aol.com
Objective
MY CAREER OBJECTIVES ARE TWO-FOLD: IT IS MY GOAL TO DELIVER MY DUTIES TO THE FULLEST
SATISFACTION OF ALL MEMBERS OF THE COMPANY BY USING MY SKILLS WITH CUSTOMER SERVICE, AND
TO ULTIMATELY CONTINUE MY COMMITMENT TO THE COMPANY AS AN INTEGRAL PART OF UPPER
MANAGEMENT.
Awards & Achievements
 Promoted within 90 days in Kids Experience Manager – Trump International Beach Resort, Miami Fl
 Nominated for Manager of the Quarter 1st
and 2nd
quarter – Trump International Beach Resort, Miami Fl
 Recipient of Manager of the Quarter for the 2nd
quarter – Trump International Beach Resort, Miami Fl
 Legendary Performer of the month: April 2011 – St. Regis Bahia Beach, Puerto Rico
 Legendary Performer: Employee of the Year 2011 - St. Regis Bahia Beach, Puerto Rico
 Certified Behavioral Interviewer - St Regis Bahia Beach and Trump International Beach Resort
 Certificate Management Training Completion – Krispy Kreme
 Certified in First Aid and CPR
 State licensed slot combo professional
Experience
Gulfstream Park Racing and Casino
Guest Service Manager: 2015 –
Present
 Oversee casino daily operations
 Supervise a team of twenty associates
 Assist with all casino promotions
 Assist VIP guests and ensure customer satisfaction
Trump International Beach Resort, Miami Florida
Kid’s Experience and Hotel Activities Manager: 2013 - 2015
 Supervise youth camp counselors and recreation program
 Respond to all guest inquiries and opportunities related to the children’s and recreation programming.
 Actively market recreation and children’s programs.
 Conduct daily pre shift/communication meetings
 Conduct budgeting, hiring of vendors, and scheduling of staff
 Preplan, coordinate, staff and host all guest activities including pool, beach, bar, ballroom and lobby areas.

2. References will be furnished upon request.
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 Housekeeping inspector during peak season.

3. References will be furnished upon request.
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Guest Relations Coordinator: 2013-2015
 Work closely with the Office Management team in assisting all aspects of guest relations and front office
operations by performing the following duties:
 Provide pertinent guest information to respective departments to ensure a seamless guest experience
 Handle guests amenities and special requests
 Ensured the use of all professional and service standards.
 Ensure that all VIP’s are pre-registered according to standards and perform quality control for all arriving VIP
rooms.
 Respond to negative correspondence and feedback in a concise and timely manner.
The St. Regis, Bahia Beach Resort, Puerto Rico
Supervisor of Recreation 2010 - 2013
 Coordinate and supervise the recreation program including planning, scheduling and implementing recreational
activities in specific program areas and during peak and holiday seasons.
 Assist in the development, recommendation and implementation of goals, objectives, policies, procedures and
work standards for the assigned recreation area(s)
 Participate in the preparation and administration of assigned recreation programs and budgets.
 Hiring and scheduling for a team of 10 employees
 Evaluate and control of payroll for the department.
Related Work Experience
Toys R’ Us/Babies R’ Us, Puerto Rico: Local Marketing Specialist 2007 -
2009
Worked closely with the District Marketing Manager, District Manager, Store Managers and Selling Assistant
Managers to develop a local marketing strategy for the multiple store market. Partnered with the District Marketing
Manager to ensure the strategy met objectives and national and district marketing initiatives. I worked with the Store
Managers (SM) on all marketing initiatives and gained support from the SMS and Store Teams.
Krispy Kreme, Caguas, Puerto Rico: Assistant General Manager 2006-
2007
Support of the General Manager in the daily operations of store, led a team of lower management members such as
Supervisors, Team Leaders and staff. Trained perspective employees. Directed and controlled the store by
implementing the skills acquired during a six week Management Training created to provide Managers with the
knowledge and the tools to create magic moments for their customers as well as their employees. Maintained daily
inventory and balanced financial and business transactions, as well as credit transactions. Finally, ensured and created
mentoring relationships with Krispy Kreme’s employees and customers.

4. References will be furnished upon request.
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Skills
Customer Service Bilingual: Highly Fluent in English and Spanish
Financial Management Proficient in Microsoft Office and various other
applications