The document is a resume for Lee Longin Hakizimana detailing his work experience in the hospitality industry over the past 7 years. It outlines his roles as a butler at Madinat Jumeirah in Dubai and previous positions as a waiter and restaurant worker at various hotels in Dubai and Rwanda. It also lists his skills and qualifications including excellent communication skills in multiple languages and strong customer service abilities.

1. Resume of Lee Longin Hakizimana / Page 1 of 4
Name: HAKIZIMANA Lee Longin
Nationality: Rwanda
Marital Status: Single
Profession: Hospitality professional
Mob: +971554159962
E-mail: haleelongin@gmail.com
Hearth Condition: Excellent
Personal profile : With more than seven years experience working in Hospitality industry , helping by
achievement of customer satisfaction
I have a good interpersonal skills , respect for peoples’ dignity and an ability to establish good working
relationships with collegues and customers ,a well motivated patient and compassionate, individual
qualified and experienced ,recognizes the importance of developing existing skills and willing to
undertake necessary training to achieve a high quality service and to meet the company set goals ,smile
is to be a part of my uniform.
Key skills :
 Excellent Communication skills both oral and written in, French ,English , Kinyarwanda
,Lingala,Swahiili ,
 Customer focused and pity
 Excellent listening skills, quickly able to develop trust and rapport
 Providing an empathic and supportive environment
 Caring and understanding of individual needs and disabilities
 Maintaining guests independence with discretion and respect
 Encouraging mobility and making guests feel as comfortable as possible
 Excellent IT skills including word, Excel, Power point ,Fidelio express (Hotel management
software )) ,Opera , and use of the internet and email
 Able to work equally well alone and with a team , using my own initiative as part of a team
:attention to detail which can make a difference , Leadership and Management Skills,
PROFESSIONAL EXPERIENCE
Madinat Jumeirah /Dar Al Masyf , The Arabian resorts August From 2014 up to date
Serving as : Butler Services Rooms Division Department
Reports to :Guest Service Managers & Front Office Manager
Main Duties :
Primarily coordinate with front office team members to ensure efficient and smooth
operations for producing excellent feedbacks and guest satisfaction. Responds in a
professional and courteous manner to arriving, departing and in-house guests by providing
accurate and timely information and services.As a Dar Al Masyf Butler , I am a role model,
sharing my expertise and continually inspiring the Dar Al Masyf team. I also ensure hotel
charges are processed diligently to guest's accounts, invoices are accurate, billing instructions
are verified, all necessary supporting bills and vouchers are attached for direct settlements.
 Comprehensive knowledge of resort including ll departments and outlets
 Provides assistance and information to all guests
 Build a rapport with all in house guests ,ensure the guests are recognized and obtain specific
individual preferences and ensure all guest requirement are met , with coordination with Butler
order taker and leaders .
 Maintain privacy and security of in house guests and full responsible of villa ,
 Prepare and check in arrival rooms , in house and departure rooms as required and verify all
information for accuracy;Post payments and depositsaccordingly;Process gift card purchases and
redemptions and postaccordingly;
 ,upsell rooms/suites and cross sell all duties within the resort and jumeirah international
 Adhere to the jumeirah grooming standard , participte in daily briefing ,
 Be thoroughly knowledge of all in room services , amenities , functions , systems s well s Opera ,
Hotsos and Micros ..and provide full cashier and currency exchange
 Support and assist Senior management nd perform duties and responsibilities ,
 Provide information of local attractions and activities, with a good general knowledge of the
community and surrounding area
Serving as Banqueting Waiter (C&I)
Some duties :

2. Resume of Lee Longin Hakizimana / Page 2 of 4
 Acting with honesty and sincerity in daily activities by following the company Hallmarks and Guiding
principles ,
 Ensure that all service standards , departemental policies are followed by part time collegues (
SBUs and Aganies )
 Acting as single point of contact with the banquet host ,event manager in charge during the function
 Supervise the events and team members throught the service
 Guide the team members in proper setup of tables and place setting following the events order,be
familiar with all current and upcoming events details
 Responsible for allocating the team members and ensuring the suffient operating guest suppliers ,
beverage suppliers and operation equipements for functions assigned
 Fixing and addressing any question or concerns comes up before or during setup or service ,
quickly and efficiently ,
 Ensure the settlement of billing by collaboration with cordinators or hosts and events exectuve
 Allocating tasks to the overtime staff
Holiday Inn Express Dubai 2012 up August 2014
Served as restaurant Waiter
Job Profile:
 Report to work on time and in a neat, clean and pressed uniform including name badge, Daily Basics
card, pen, pad, bottle opener, lighter and pieces of cork
 Follow self cashiering procedures
 Report problems immediately to a supervisor,
 Set up the restaurant efficiently and accurately, including the tables, bar and anti-pasta/fish counter
 Actively participate in daily stand up briefings and taste panels
 Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards, and ensure
these are followed
 Take and serve guest orders promptly and according to IHG Brand Standards, sequence of service, and
sales dialogue
 Answer any guest questions about the menu items, daily specials and beverages, including knowledge of
the ingredients, preparation methods and garnishes with making appropriate suggestions to suit guest
needs and proactively up-sell items.
 Check food before serving it to the guest to ascertain that appearance, temperature and portions are
correct.
 Operate the MICROS and POST OF SALES system accurately:
 Ensure accurate and informative punching of orders
 Have any voids or adjustments initialed by a supervisor
 Do all necessary set-up and side work as assigned.
MTN Rwanda From 2010 to Jully 2012
Served as call center Agent
Some duty and responsibility :
 Determines requirements by working with customers.
 Answers inquiries by clarifying desired information; researching, locating, and providing
information.
 Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
 Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
 Sells additional services by recognizing opportunities to up-sell accounts; explaining
new features.
 Maintains call center database by entering information with MTN set standard
 Keeps equipment operational by following established procedures; reporting
malfunctions.

3. Resume of Lee Longin Hakizimana / Page 3 of 4
 Updates job knowledge by participating in educational opportunities.
 Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
BOURBON COFFE SARL from September 2010 to 2nd
August 2009
As Logistician
Job Profile:
 Analyze and coordinate the logistical functions of or organization. Responsible for the entire life
cycle of product, including acquisition, distribution, internal allocation , delivery and final disposal
of resources
 Collaborate with other departments as necessary to meet customer requirements, to take
advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on
business
 Develop an understanding of customers needs , and take actions to ensure that such needs are
met.
 Explain proposed solutions to customers management , or other interested parties through written
proposals and oral presentations.
 Maintain and develop positive business relationships with a customer’s key personel involved in or
directly relevant to a logistics activity.
 Manage subcontractor activities, reviewing proposals , developing performance specifications, and
serving as liaisons between subcontractors and organizations.
 Protect and control proprietary materials
June 2009 to 2nd
August 2008 As BARISTA (Coffee maker) And Waiter
Job Profile:
 Making and mixing different varieties of coffee hot or cold coffee, and good presentation depending
on the customer’s desire,
 Check opening and closing stock,
 Follow up on roasting( with the help of F&B controller) is done properly (green coffee roasted) and
make a requisitions from roasting room for all coffee needs ( coffee beans, espresso beans,,,,,,,)
 Set-up stations andcoffee machines according to set standards,
 Great the guest according to the standards.
 Communicate with the guest and assist captain in presenting the menu,
 Making recommendations for up selling the varieties of coffee and taking orders accordingly ,
 Follow up on billing and checking procedures.
 Co-ordinate and assist the clearing of machines , and perform for closing duties
LAKE KIVU SERENA HOTELS AND RESORT from December 2007 to March 2008
As WAITER, AND ROOM SERVICE IN CHARGE
Job Profile:
 Answer the telephone with standard greetings ( With serena set standard )
 Taking the room service orders of food and beverage and send the orders taken to the kitchen
 To ensure all the orders from the Doorknob menu are delivered on time
 Make sure that there is no pending bills on daily basis to avoid the unpaid bills for check out guests
 Report and record manually all the signed bills to the front office and F&B office
 Responsible for the receiving, greeting ,welcoming, and seating of guests,
 Responsible for taking guest order for food and beverage and serving them,
 Attentive to guest needs when ordered or required,
 Presenting the guest bill when asked by the guest,
 Keeping proper stock of servicing equipments in side station,
 Seeing off the guest and telling them to visit again in future or hope to see you again, soon
,etc.
 Proper usage of company equipment and tools to avoid wastage/ breakages
EDUCATION
 Bachelor Degree in International Marketing Management (in Progress )from
Westford school of management Sharjah Campus ,United Arab Emirates (UAE)
 High National Diploma in Business Management From Westford school of
management (in
progress ) from Sharjah UAE
 Diploma A2 In Electronic and Telecommunication
5 GCSE’s gained for secondary level certificate

4. Resume of Lee Longin Hakizimana / Page 4 of 4
 Succesfully completed Lobsterink training customer service skills
 Succesfully completed Bulter training in Dar Al Masyaf .
 ICT Implementation of ICT from Rwanda Information Technology Authority (RITA )
 Basic food and beverage service skills form (WDA )Remera Hospitality Academy
 Academia Peroni Trained (Peroni Nastro Azzuro Bar Staff)
 Stay Real trained living IHG (Intercontinental Hotels Group) Brand experience
 Be My Guest trained for Value of the Guests
 Dubai Orientation trained
 Telephone etiquette trained
 Problem free stay trained
 Handling Guest Complains trained
 Basic Food Hygiene trained from Foundation food safety
 Promises kept IHG Brand standards
 Be the Talent ( Jumeirh International )
Acheivements :
 Successfully achieved government submit 2015 held at Madinat jumeirah
hotel
 Successfully achieved Dubai International film festival and World
Economic Forum , 2014 held at Madinat jumeirah
 Successfully achieved Emirates Gala Dinner 2014at Madinat Arena
 Start up of SOPs that matches Lake Kivu Serena F&B Departmental
operations (SOPs for Kiyaga Restaurant, Lake View Bar, Banqueting,
Room Service & Beach Bar)
 Successfully achieved NEPAD(New Partnership for African Development )
Function 2010 held in Kigali Serena Hotel
 Successfully achieved COMESA (Common Market for East and Sourthern
Africa )Function 2008 Held in Kigali Serena Hotel
 Successfully achieved Gorilla Naming Beach Dinners 2008 held in Lake
Kivu Serena Hotel
 Introduction and implementation of daily F&B cost report in all Bourbon
Coffee Stores in Rwanda
HOBBIES AND INTERESTS
I enjoyed staying with friends and meeting new friends on the public area and watching TV, Playing
kungfu
REFERENCES
References available upon request
I hereby declare that the above information provided is true as per my knowledge