Jeremy R. Brown has over 20 years of experience in hospitality management, including positions at the Ritz-Carlton in Florida and Amelia Island Plantation. He is currently the Special Event Planner for the President's Office and University Club Manager at Oklahoma State University. Brown has a proven track record of excellent customer service and leadership. He is focused on improving efficiency and productivity. Brown is anticipated to graduate from Oklahoma State University with a B.S. in Hotel and Restaurant Administration in December 2018 with a 3.86 GPA.

1. Jeremy R. Brown
(405) 714-2148 · willhamhouse@okstate.edu · LinkedIn profile
Professional Profile
 20+ years of resort, F&B, lodging and special event experience
 9 years of hospitality management & leadershipexperience
 Driven to provide outstanding customer service
 Focused and detailedorganizer enabling improved efficiency and productivity
 Established consultant for restaurant and golf clubhouse management
Hospitality Experience
Oklahoma State University - Stillwater, OK | Jan 2010 - present
Special Event Planner for President’s Office / University Club Manager
 Plannedreceptions, dinners andVIP events.
 Managedhousekeeping andmaintenance staff for OSU president’s residence.
 Coordinatedandprovidedconcierge service for the President’s Suite during home football games.
 Developed& implementedprogramming for the University Club, featuring weekly andannual
activities, such as spirit/beer tastings, live entertainment,andprivate dinners.
 Increased University Club membershipby over 50% and added five new corporate sponsors.
Special projects:
 Coordinatedandimplemented special amenity for sale andgiveaway in collaboration with OSU’s
First Cowgirl. Proceeds benefit a scholarshipprogram of the College of Hotel Restaurant
Administration.
 Evaluatedwait staff andoverall service for The Rancher’s Club. Provideddetailedrecommendations
for improvement. Creatednew hire employee handbook and phone etiquette dialogue. Established
“Steps of Service” training certification for all restaurant server positions.
Ritz-Carlton - Amelia Island, FL |Nov 1999 – Dec 2009
Destination Services Manager / Café Captain / Fine & Casual Dining Certified Waiter
 Nominatedfor “Employee of the Quarter” twice.
 Rated “Outstanding” in employee evaluations for customer interaction andsatisfaction.
 Special event sales coordinator for all groupandsocial business at the Ritz-Carlton.
 Regularly exceededquarterly sales quotas.
 Cross-trainedandservedin all F&B departments.
Amelia Island Plantation - Amelia Island, FL | May 1995 – Oct 1999
Front Office Manager
 Employee of the Year: 1998 and 1999
 Led a staff of 50 customer service personnel, including Front Desk,Valet, Bellman, andDoorman
across resort andhotel operations.
 Overhauledandimplementedtraining programs for all Front Office departments.
 Revisedtraining resultedin improvedcomprehensive customer service & overall guest satisfaction.
 Conductedhiring, budgeting, training andcoaching of the departmental staff.
Education
Oklahoma State University, Stillwater | Anticipatedgraduation: Dec 2018
B.S. – Hotel & Restaurant Administration ~ Cumulative GPA: 3.86
 College of Human Sciences Academic Scholarships: Fall 2015 - present
 Coach Kurt Budke Scholarship (inaugural recipient): Fall 2015 - present
 National Society of Collegiate Scholars: Fall 2015 – present