Aileen Perez is a student at Florida International University studying hospitality management. She has worked in various hospitality roles including at hotels, restaurants, and Disney World. Perez is fluent in Spanish and English and has experience with point-of-sale systems, Microsoft Office, and social media. She is expected to graduate from FIU in December 2016 with a Bachelor's degree in hospitality management.

1. Aileen Perez
Pembroke Pines, Florida/ Phone: Cell phone Number: 786-516-8901
Email: aileenp355@gmail.com
EDUCATION
Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management
Bachelor of Science Degree in Hospitality Management December 2016 (expected graduation date)
Universidad Autonoma de Barcelona, Barcelona, Spain Spring 2016
Credited Coursework of Hospitality Management
Student Exchange Semester Abroad in Barcelona, Spain
EXPERIENCE
Hampton Inn by Hilton Blue Lagoon August 2016
Guest Service Agent
 Respond to requests from guests for assistance and information about the local area.
 Trained to enter/change reservations.
 Trained to make necessary corrections to guest’s accounts.
Pummarola, Coral Gables, Florida May 2015- November 2015
Cashier
 Assisted customers by placing orders (50-150 per shift) and answering phone calls thus ensuring customer’s needs
are met.
 Increased restaurant sales by promoting new items on the menu (pizzas, desserts,drinks) to the customers and by
summarizing our most popular dishes.
Juiceblendz, Miami, Florida January 2015- May 2015
Sales associate
 Trained to prepare food and beverages according to standards and procedures of the brand to assure that the
quality has been met for guest satisfaction.
 Greeted customers with the signature welcome phrase of the brand and by memorizing their names to improve
guest satisfaction and maintain customer loyalty.
 Maintained the area of food preparation cleaned and organized by following the safety procedures guided by
Aramark.
Victoria Secret, Miami, Florida April 2014-January 2015
Sales Support Associate
 Assisted the sales associates with stock checks by following an organized system of communication between the
employees to ensure merchandise was readily available on the floor to increase sales.
 Prepared the new merchandise every morning by applying the standards designated by the brand for every item
with the support of the sales support team to market items in an efficient way to customers.
 Organized the stock room alphabetically and used color guidance for every product endorsed by the brand to
ensure proper order of merchandise to maintain efficiency in the facility.
Crown Plaza Hotel, Santo Domingo, D.R May 2013-August 2013
Intern
 Assisted the front desk staff with check-ins and check-outs (50-100 per shift) by following the designated
procedures use by the company to help them minimize rushes.
 Operated the PBXdepartment of the hotel by following the guidelines assigned to improve guest satisfaction.
 Assisted the staff of the restaurant as a host and as a server maintaining the quality of the service and ensuring that
the guest was feeling welcome.
Walt Disney World, Orlando, Florida August 2012-January 2013
International College Program
 Trained to work with kitchen appliances like fryers, grills and ovens to deliver food to the customer by following
the guidelines designated to ensure every item is under a specific quality standard.
 Prepared the food necessary for the next day of operation by planning according to the safety procedures
designated by the company to avoid any food poisoning.
 Trained to use the cashier and help the customer with any demand making sure that the guest always felt
welcome.
 Organized a designated area for the parade time directing the guest and helping them find a safe spot to see the
parade at the Animal Kingdom Park.

2. ADDITIONAL INFORMATION
 Languages: Fluent in Spanish and English.
 Software Skills: Microsoft Office, P.O.S and Social Media systems
 Volunteer at S.O.B.E festival in 2014
MEMBERSHIPS
 Global Community Engagement Member Fall 2014-Spring2015