1. D O R O T H E A C . H O L C O M B
1170 Stoneham Drive, Groveland, FL
34736
H: 352-429-
0573
C: 407-765-
6424
DorotheaHolcomb@cfl.rr.com
S UMMARY
More than 20 years of experience providing guests and clients with outstanding service and product
knowledge, including all aspects of sales, marketing, and front desk operations. Seeking a part-time,
ground floor opportunity to return to the hospitality industry in a deluxe property since taking time off
to raise a family.
HIGHLIGHTS
 Award-winning guest service
 Front desk operation experience at
two Walt Disney World Resort hotels
 Exceptional sales and marketing skills
including upselling, cross-selling,
total retailing, and personal service
 Outgoing personality; team player
 Fast learner with commitment to
product knowledge
 Effective and targeted problem-solving skills
 Experienced with resort property management
systems and revenue management
 Attentive to detail
 Cash handling, credit processing and budget
management experience
 Proficient in all major Microsoft Office
Programs
ACCOMPLISHMENTS
Career
Guest Service Awards: Disney's Partners In Excellence (lifetime achievement award), Disney's Gold
Dream Pin (resort award), Disney's Confirmation of Excellence (front desk award) ; Macy's Customer
Service Award.
Delivered sales presentations exhibiting thorough product knowledge and ability to meet sales goals in
a team environment.
Created effective sales and marketing collateral and tools to increase product knowledgeand
awareness.
Developed, executed and managed the first travel agent incentive contest in Walt Disney Parks and
Resorts history with great success.
Post-Career
Home schooled two sons
Volunteer teacher of 10-15 students in home school organization
Chairperson of preschool school board
Volunteer marketing consultant on several projects
WORK EXPERIENCE
Walt Disney Parks and Resorts: Mar. 1993–Sept. 2005
 Marketing Manager, Walt Disney Travel Company (3 years)
o Managed the development and execution of various marketing campaigns to promote
vacation packages and increase room night and ticket sales directly through travel
agents.
2.5
years
2.5
years
1.3
years
1.5
years
1.5

2.  Travel Industry Account Coordinator, Domestic Wholesale Sales and Marketing
o Worked with Domestic Wholesaler accounts to develop marketing and sales
initiatives and incentive designed to increase theme park admissions and resort room
nights.
 Travel Industry Marketing Coordinator, Travel Industry Sales and Marketing
o Created proposals to promote and secure participation of both internal and external
partners in various travel industry related projects. Effectively maintained these vital
partnerships through quality guest service and product knowledge.
DOROTHEA C. HOLCOMB
Page 2
 Front Desk/Concierge, Disney's BoardWalk Resort opening team
o Assisted guests in all areas of front desk operations of this dual deluxe resort/Disney
Vacation Club property including processing resort room payments and ticket sales.
Exceeded guest expectations as part of the concierge team anticipating guest needs,
maintaining concierge lounge, and resolving issues quickly and successfully.
 Front Desk/Training Coordinator, Disney's Port Orleans Resort
o Greeted and registered guests in this 2,048-room moderate property. Responsibilities
included problem-solving, maintaining accurate cash balance, room assignment, and
superior product knowledge on all vacation packages. Developed communication
materials on new product information and created a new front desk training program
that was adopted by all Walt Disney World Resorts.
 Vacation Planner/Ticket Sales - Magic Kingdom Park
o Assisted guests in choosing theme park tickets, including upselling or cross-selling
ticket media. Provided guests with accurate park and resort information and assisted in
resolving any concerns related to ticket media.
American Express Travel Related Services, New York, NY: Sales Promotions Coordinator; Sept.
1989–Feb. 1993
Saatchi & Saatchi Advertising, New York, NY: Production Assistant; Feb. 1988–Sept. 1989
Macy’s, New York, NY: Sales Clerk; Mar. 1984–Aug. 1987
EDUCATION
City University of New York – Queens College
 Bachelor of Arts: Communications; 1987