1. Mathew Allen Hepp 480.266.4741
mathew.hepp@me.com
25261 N Ranch GateRoad
Scottsdale, AZ 85255
Profile:
I am a strong charismatic person who enjoys working with and leading a strong team. I have several years of retail
sales experience, including leadership and management roles. I am able to effectively coach and build a strong team,
drive results, manageand project revenue, and recover from difficult situations. With my knowledge and experience I
would be a valuable asset to your teamand continued success.
Education:
Arizona State University, Business Management/Geography Tempe, AZ
2008-2012
Work Experience:
LZ Delta, LLC. Scottsdale, AZ
Customer Liaison/Service Manager, June 2015 - Current
I work with all of our business and private customers to maintain positive relationships while selling our products
locally and nationally. Through reporting I track and forecast our monthly sales as well as managing revenue and
accounts. My additional responsibilities include assisting the general manager in daily operations, supporting our
staff through effective communication, and scheduling work for greater efficiency.
Showcase Honda Phoenix, AZ
Customer Loyalty/Operations Manager, February 2015 – July 2015
My responsibilities included selection and purchasing of new inventory from the factory as well as the RDR process of
all finalized sales. I also kept track of customer retention and satisfaction for all vehicle sales, through follow-up
contact and surveys. My Human Resource related responsibilities included processing and training all new hire
employees and ensuring their certification with American Honda before they are able to sell, as well as maintaining
employee satisfaction in the workplace.
BergeMazda-Volkswagen Gilbert, AZ
Customer Relations Manager, July 2014 - February 2015
I was responsible for maintaining all customer relationships, and assisting all departments with customer operations.
I met with and interviewed candidates, as well as processed all new hire paperwork. My largest responsibility is to
coach all management teams to surpass standard metrics, in order to achieve higher standards within our region.
Nordstrom Scottsdale, AZ
Assistant Department Manager, October 2011 – July 2014
As the Assistant Department Manager in Women’s Shoes, I assisted in leading, teaching and coaching a team of
twenty sales people. My core responsibilities were; driving results with two specific branches of our business through
gaining product knowledge and providing feedback of sales, successfully planning and executing events throughout
the year, and growing our sales team’s selling skills and productivity.
CarMax Auto Superstore Colorado Springs, CO
Sales Manager in Training, September 2009 – September 2011

2. In the Sales Manger in Training position at CarMax, I was responsible for training new sales consultants and effectively
on boarding them using our systems and processes, focusing on our core values and how to implement them through
the sales process. I led training courses for our management team, and provided feedback on how to grow our
business and market share in the region. As a sales coach for CarMax, I gained knowledge in developing a successful
sales team, earning trust in our product and brand, and providing excellent service through our sales and coaching
services.
References:
Scott Paullin Gina Marra Crystal Lopez
480.244.8697 734.358.1155 719.210.4935