1. Lex Mundi
The Evolving Role of Knowledge Management’s
Impact on the bottom Line: KM as a Tool for
Business Development
highqsolutions.com

2. Introduction
Ben Wightwick
Head of Consulting, HighQ
‣ Background in legal, technology and social
‣ HighQ is a leading provider of secure
enterprise collaboration and publishing
platforms to the legal, banking and
government sectors.
Photo by Ben Wightwick

3. HighQ
Global client base
‣ Offices in UK, Europe, US, Australia, India
‣ 70+ deployments worldwide
‣ Legal, financial, government sectors
‣ 17 of the top 20 UK law firms

4. HighQ
Secure cloud-based solutions
‣ HighQ Collaborate
Unique combination of secure document exchange and
enterprise social collaboration tools
‣ HighQ Publisher
Integrated marketing and publishing platform for
professional services organisations
‣ HighQ Dataroom
High performance ad-hoc data room service for legal,
financial, life sciences and other sectors
highqsolutions.com

5. Some of our clients
highqsolutions.com

6. Vision
“ To provide an integrated tool set to
enable the conversion of expertise
and knowledge in to services and
products to improve client
engagement and internal sharing.
highqsolutions.com

7. The market has changed
Photo by Mike Kirtley

8. Profitability
‣ Rates
‣ Realisation
‣ Utilisation
‣ Leverage
Photo by doug88888

9. Opportunity knocks
Align your LKM efforts with your
firms pain points to add value.
Photo by Yvesen

10. What can you do?
‣ Educate
‣ Expose
‣ Manage
Photo by Snapclicktripod

11. Key trends
‣ The changing client
‣ Cloud computing
‣ Social
Photo by Kevin Dooley

12. Clients
“ A client is a recipient of goods or
services in return for monetary
or other valuable considerations.
highqsolutions.com
Wikipedia
”

13. Get to know your client
Photo by Marta Mela

14. Client Expectations
‣ More for less
‣ More control
‣ Transparency
‣ Reduce information & inbox overload
‣ Better UX
Photo by Ben Wightwick

15. Context
Photo by Ben Wightwick

16. Premium
‣ Quality
‣ Quantity
‣ Price
‣ User experience
‣ Accessibility
Photo by Ben Wightwick

17. Client control
‣ Spamming clients is not cool
‣ Self service model
‣ Alert and site preferences
Photo by Steve Jurvetson

18. Consumerisation
“ Today's highly mobile, social cloud
has set everyone's expectations
for how easy, powerful, and
simple IT can be. The genie will
never be put back into the bottle.
Dion Hinchcliffe
Photo by Ben Wightwick

19. Focusing on the client
‣ Fosters engagement
‣ Builds trust
‣ Longer and stronger relationships
‣ Increase your competitive advantage
Photo by Ben Wightwick

20. Cloud computing
“ The use of computing resources
that are delivered as a service
over a network… and entrusts
remote services with a user's
data, software and computation.
Wikipedia
highqsolutions.com
Photo by The Planet

21. Cloud computing
‣ Reduce costs & time to market
‣ Increase flexibility and scalability
‣ Glue for consumer web services
‣ Enables mobility and connectivity
Photo by The Planet

22. Popular misconception
“ The cloud is less secure than
an in-house solution hosted
in my own data centre.
Photo by Martin Sharman
”

23. Public vs private cloud
‣ Don’t have to use consumer cloud
‣ Specialist private cloud providers
‣ Focused on the enterprise
‣ High-grade security & control
‣ Independently audited and tested
Photo by Steven Shorrock

24. Social
“ If what you are doing in IT or KM
doesn't have social in it then stop and
start again. It’s as simple as that.
highqsolutions.com
Pete Williams, Deloitte
”

25. What “social” really means
‣ Emphasising people and connections
‣ Create and share in the same system
‣ Convert work product into knowledge
‣ Gain a corporate peripheral vision
Photo by Hans Põldoja

26. Accelerating adoption of social tools
‣ Increase workforce productivity
‣ Collaboration with colleagues & clients
‣ Project, matter & task management
‣ Share knowledge and best practice
‣ Break-down knowledge and data silos
‣ Reduce information & inbox overload
‣ Blur lines between intranet & extranet
Image by Gregory Williams

27. Other trends
‣ UX
‣ Consumerisation
‣ Gamification
‣ Mobile / responsive design
‣ Shadow IT
Photo by Kevin Dooley

28. Focus on the user experience
highqsolutions.com
Image by Kevin Dooley

29. User experience
“ User experience (UX) is not just
design. It’s the key to relevance,
innovation and growth.
Photo by Phillip Klinger
Jesse James Garret
”

30. Combine consumer with enterprise
‣ Take best ideas from consumer tools
‣ Put them into the enterprise
‣ Add high-grade security and control
‣ The best of consumer and enterprise
highqsolutions.com
Image by Kevin Dooley

31. Gamification (lite)
‣ Connect
‣ Contribute
‣ Cultivate
Photo by Ben Cardy

32. Mobile
‣ Computers in our pockets
‣ We’re constantly connected
‣ We can communicate instantly
‣ The internet is at our finger tips
‣ Influences our habits & decisions
‣ Changes the way we live & work
Photo by Robert Scoble

33. Responsive web design
‣ Web site that adapts to device
‣ Provides an optimal experience
on desktop, tablet and mobile
‣ Can reduce need for native apps
‣ Builds on “mobile first” strategy
highqsolutions.com

34. Responsive web design
highqsolutions.com

35. Shadow IT
‣ Unsanctioned software
‣ Outside of IT's control
‣ An alternative IT underworld
‣ In the cloud or under a desk
‣ Bypass red tape & purchasing
‣ Security and compliance issues
Photo by Johan.V

36. “Freemium” tools cause headaches
‣ Sign-up and use is free
‣ Premium services chargeable
‣ CIOs don’t control or like them
‣ Often blocked at the firewall
‣ Proves demand for better tools
highqsolutions.com

37. Summary
‣ KM is morphing
‣ Delivery methods are changing
‣ Value proposition is changing
‣ KM can make a difference
Photo by Ben Wightwick

38. Questions
info@highqsolutions.com
@BenWightwick
http://www.slideshare.net/benwightwick

39. Demo