Briefing TEI (Transformation, Efficiency, Innovation) - The evolution of client collaboration technologies and the impact of people, process, clients, culture and technology on the delivery of legal services.

1. Ben Wightwick
Global Director of Client Success

2. The HighQ journey
Expanding capabilities over time with new premium capabilities being added
o
5.0 unified
platform
Unified HighQ platform for
seamless client experience
Integrated workflow engine
Collaborate 2.0
Project management,
social collaboration,
modern UX
2010
2011
Publisher 3.0
Dashboards, channels,
microsites and video
Collaborate 3.0
Mobile responsive design,
private messaging, personal task
and file management
2015
2015
Publisher 4.0
Mobile responsive design and
personalised content delivery
2014
2014 2016
Collaborate 4.0
UX overhaul, multi-lingual,
intranet features, hundreds of
refinements
2017
2017
Agile task
management,
DocuSign, Adobe
Sign integration
2013
2012
Single Sign-On
(SSO)
EKM, Hybrid, HighQ
Drive, Office
integration, events
calendar
Secure file transfers,
document automation, APIs,
site templates, AD sync and
localisation
2012
5.x
Collaborate and Publisher unified
and new functionality added:
Historic Current Future
Publisher
Content management,
publishing and client
engagement platform
2018
Data viz, AI Hub,
Office 365, G Suite,
task timeline, doc
comparisons
2018
Improved project and
transaction management

6. “Collaboration between law
firms and in-house teams is
often ineffective due to the
failure to properly leverage
available technology - resulting
in poor value delivery, limited
productivity, low efficiency and
reduced transparency”

7. ...where tech enabled collaboration is
the new norm, enhanced user
experience and full integration of
technologies exists, is adaptable in
real time and delivers planned value
to all stakeholders.
…an easy to use standardised / flexible
solution that meets data security and
confidentiality requirements of clients and
firms that adds value to both sides. Allowing
users a single point of entry to multiple sites /
portals, that integrates where required with
other clients / firm systems
…effective collaboration between
firms and in-house teams can be
achieved through tech that addresses
people’s interactions, processed,
culture and change appetite.

8. Causes

9. Top 3 causes

11. Ideas

12. Top 3 ideas

15. The evolution

16. The platform vision
Cloud Based
Systems
Guided
Workflows
Integrations
Including MSFT
Common
Standards
Analytics
& Insights
A Built-in
Marketplace

17. Photo by Johannes Plenio on Unsplash
Photo by Ross Findon on Unsplash
Photo by Perry Grone on Unsplash
Photo by Kym Ellis on Unsplash
Ben Wightwick
Global Director of Client Success
Twitter - @BenWightwick
LinkedIn https://www.linkedin.com/in/benwightwick/