MISA Cloud Workshop _Reimagining Services delivery in the cloud
Re-imagining servicesdelivery with the cloud John Weigelt National Technology Officer Microsoft Canada
COMPUTING ERAS: PAUCITY TO PLETHORAMainframe Pre-PC Era PC Era Internet Era Consumer Era Era (1980) (1995) (2000) (Today+) 21st century implicit and natural computing • Increasingly natural interfaces • Embedded intelligence in everyday objects • Ubiquitous network access and cloud services
OPPORTUNITIES• Increased Productivity & Agility• Performing IT more cheaply• Capitalizing on new ways to address individuals and business• Benefitting from further democratization of IT• Operating services without IT limits• Leveraging the cloud to reach a world wide audience• Developing transformative experiences and solutions
Microsoft’s Datacenter Evolution Datacenter Co- Quincy and San Chicago and Dublin Modular Datacenter Location Antonio Generation 3 Generation 4 Generation 1 Generation 2 Facility PAC Deployment Scale Unit Server Rack Containers IT PAC Density Capacity and Deployment Scalability and Time to Market …Sustainability Lower TCO7
Cloud & Mobile is revolutionizing commerce 3. Enabling emerging market businesses 4. Balancing the competitiveness of nations 9
Canada Cloud Context Unaware Simply not in theyre using the cloud Cloud 17% 19% Don’t know enough to get in the cloud Using Cloud 35% Services 29% “ Cloud computing may feel like a lastWhile 61% of Canadian Businesses say they don’t know enough resort to many CIOs and IT managersabout the Cloud, 80% agree that there is value in moving to the because they are running out of options tocloud Microsoft Canada & Leger Marketing Survey of Canadian Business, Oct 2011 deal with the ever-growing deluge of data, the complexity of making enterprise applications work together and what mustHowever according to the IT World the biggest sometimes feel like the grunt work ofchallenge to acceptance in Canada is determining managing multiple data centres.”how to write the ROI model.
SALESFORCE.COM IT as a SERVICE ORACLECUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE
CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE12
CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE13
“The Questionnaire (of the business community) indicated the occurrence of misperceptions within the business community regarding the USA Patriot Act, and how the lack of clarity surrounding this piece of legislation has resulted in lost opportunities.” “While the USA PATRIOT Act does not create a restriction on the movement of data across borders, misperceptions surrounding it appear to be negatively impacting data flows” The likelihood of the (US) government resorting to searches of personal data from provincial Canadian public sector authorities held by, or accessible through, service providers in the United States as a reliable law enforcement or counterterrorism tool is “vanishingly small.” – Fred Cate – paper to trilateral committee on transborder data flowhttp://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00520.html
How to quantify Cloud BenefitsDescribe in Government Value terms Public Value Policy Outputs Quality of Service Efficiency Public Trust and Outcomes Experience Accessible CitizenImproved Faster Variable Services Engagement Enhanced Greater policy policy Lower cost cost Transparency and and security sustainabilityoutcomes delivery base data participation
Public Value Framework–Connecting the dots for Government Cloud Ultimate Business Goal: PUBLIC VALUEExecutive KPIs Policy Outcomes Service Quality Efficiency Public Trust CoreFinancial KPI CAPITAL COST BusinessInitiatives Energy efficiency & Centralized security Reduce real estate costs Decrease technology costs More data & apps on-line sustainable infrastructure certificationOperating Reduce Cost Improve Speed Improve Service Quality/ Improve Security KPIs SLA adherence Decrease Carbon of delivering IT services of app deployment of apps & infrastructure ITSM and BSM; Footprint deployment Data center Application automation, Outsourced servicesProcess / consolidation/optimization Data center services app-ready infrastructure shared services Enterprise securityFunction Innovation Communication Whole-of-government Analytics Cloud Mobility Solutions & Collaboration Platform Solutions
1. COST – Reduce CapexUniversity of TorontoCloud Services to meet student demandObjective Approach Results IT improvements• Reduce costs • U of T conducted an extensive business • Email system consolidation• Reduce complexity analysis prior to deciding on the cloud • Office 365 available to all students• Reduce number of # email • incl. • Addressed Student demand for systems • Privacy Impact Assessment modern services• Increase security • Technical assessment • Addressed strict compliance requirements • Extensive consultation Business Outcomes • Using a staged roll out to clients • Significantly reduced costs
4. Flexibility Government of Ontario Sees Waves of Potential After Testing Private Cloud Solution As Ontario sought to modernize its aging infrastructure, its government Challenge wanted to test the feasibility of setting up a private cloud. The Government of Ontario collaborated with Microsoft to test the feasibility of expanding a chosen set of IT services to a private cloud built Solution on Windows Server® 2008 R2 with Hyper-V™ technology and Microsoft® System Center data centre solutions. Results • Updated IT infrastructure and aligned with introduction of new data centre • Architected services to share underlying infrastructure resources without losing privacy and security • Brought agencies onboard in a cost-effective manner • Aligned with industry best practices to keep Ontario at the forefront of the digital world
8. Rapid Development of New Business Aer Lingus Airline Improves Service Offerings, Developer Opens Opportunities with Cloud Services Aer Lingus wanted to make their online static route-maps more Challenge dynamic and actionable without consuming significant bandwidth. Aer Lingus teamed with iPlanit and used the Windows Azure Solution platform to develop the Dynamic Route Maps application which leverages a hybrid cloud to deliver business results. Quickly brought the solution to market and opened new Results opportunities to improve offerings, while avoiding capital infrastructure costs.
Data-Intensive Scientific DiscoveryPhyloD is Statistical tool developed by MicrosoftResearch used to analyze DNA of HIV from largestudies of infected patients• 100’s of HIV and HepC researchers actively use it• Typical job: 10 – 20 CPU hours;• Extreme jobs: 1K – 2K CPU hours• Large number of test runs for a given job (1 – 10M tests)• Highly compressed data per job ( ~100 KB per job)
Benefit Drivers: CASE STUDY • Efficiency • Reduced its hosting costs by two orders of magnitude by eliminating the need for physicalLocation Data and Services Firm Speeds Performance Six servers and expensive licenses • Increased speed of its location-based services byTimes with Cloud Services six times • Agility“It is two orders of magnitude cheaper for us to host our web services on Windows • Improved ability to focus on core businessAzure than with a hosting provider.”—Arthur Berrill, Vice President of Technology,DMTI Spatial Situation/Solution: Looking to replace expensive Oracle database software that it used for its location-based services and that it hosted with a third-party provider, DMTI Spatial turned to the Windows Azure™ platform.Company Profile: Key Advances: By using the Windows Azure platform, including Microsoft® SQL Azure™ and Windows Azure Marketplace DataMarket, DMTI reduced its hosting costs, improved the performance of its service, and can now better focus on its core business.Founded in 1994 and based in Toronto, Ontario, DMTI Spatial is anindependent software vendor that offers location-based business intelligencesolutions and web services to businesses in Canada.