Let Me Touch It: Don’t Demo Your Training
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We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.
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Let Me Touch It: Don’t Demo Your Training
- 1. Let Me Touch It: Don’t Demo Your Training Why a demo is not training just as porn is not sex Viqui Dill TechComm Leader at American Woodmark Senior STC Member STC New England InterChange STC Summit 2015 3/25/2015 1| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 2. Icebreaker • What is this? How does it taste? https://instagram.com/viqui_dill/ 3/25/2015 2| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 3. Icebreaker • This is my trainer, Andrea Poe. If I watch her work out, how many calories does that burn? 3/25/2015 3| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 4. Expectations for today 3/25/2015 4| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 5. Watching is not doing • Most of us learn by doing – We don't want to just watch somebody else do something – We want to try it out for ourselves 3/25/2015 5| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 6. Death by PowerPoint? • Why a slow death-by-PowerPoint? – Easier on trainer – Faster – Portable – Structure • PowerPoint Karaoke – Karaoke is FUN! 3/25/2015 6| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 7. Worth the effort • Rethink our own training programs so students get to – Touch – See – Hear https://www.brainscape.com/blog/2011/08/your-learning-style/ 3/25/2015 7| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 8. The point is mastery • Which of these matters ? – Color – Graphics – Flow – Engagement – Stickiness 3/25/2015 8| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 9. Good relationships In person • Trust • History • Support • Lasting Online • Trust • History • Support • Lasting 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 9
- 10. It’s about building a relationship • Our software is sexy – Make the bed – Hook up with the one you love – Hook up with a stranger – Dim the lights – Plan a happy ending – Send flowers • Make a backup plan 3/25/2015 10| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 11. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 11| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 12. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 12| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 13. Make the bed • Make the bed: – Plan ahead so that any new hardware is ready before training starts • Cabling • Wireless – Arrange a test environment so that students don’t have to worry about mistakes impacting the business • User IDs and passwords • Test data 3/25/2015 13| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 14. Make the bed • Make the bed: – Plan ahead so that any new hardware is ready before training starts • Cabling • Wireless – Arrange a test environment so that students don’t have to worry about mistakes impacting the business • User IDs and passwords • Test data 3/25/2015 14| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 15. Hook up with the one you love • Students with laptops or mobile devices should bring them – Have them running during the training 3/25/2015 15| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 16. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 16| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 17. Hook up with a stranger • Students without laptops could use a loaner during the training – Plan ahead so that these will be ready 3/25/2015 17| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 18. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 18| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 19. Dim the lights • Give students a chance to explore – Without much direction – Have the experience of being self-guided 3/25/2015 19| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 20. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success – Send flowers 3/25/2015 20| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 21. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success 3/25/2015 21| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 22. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success 3/25/2015 22| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 23. Make a backup plan • If you absolutely can't get real computers and mobile devices into the training – Consider giving a handout with lots of space for notes and responses to questions 3/25/2015 23| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 24. Support can be beautiful • You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it. • With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system. 3/25/2015 24| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
- 25. Stories? • Concur training – What’s my password? – Where’s the app? • Kronos training – Connection speed = satisfaction 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 25
- 26. Questions? 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 26
- 27. Connect with me • Bio http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/ • Blog https://viquidill.wordpress.com/ • Email social_media@stcwdc.org • @viqui_dill https://twitter.com/viqui_dill • Linked In http://www.linkedin.com/pub/viqui-dill • Facebook https://www.facebook.com/viqui.dill 3/25/2015 27| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
Editor's Notes
- Abstract * We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.
- Abstract * We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.
- Abstract * We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.
- Abstract * We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.
- Here are a few tips to help your next training session be one that lasts: Make the bed: Plan ahead so that any new hardware is ready before training starts. If possible, arrange a test environment so that students don’t have to worry about mistakes impacting the business. Hook up with the one you love: Students with laptops or mobile devices should bring them and be encouraged to have them running during the training. Hook up with a stranger: Students without laptops could use a loaner during the training. Plan ahead so that these will be ready. Dim the lights: Give the students a chance to explore without much direction so they have the experience of being self-guided. Plan a happy ending: Give the students an assignment to complete in class so they have the experience of performing an actual task with success. Make a backup plan: If you absolutely can't get real computers and mobile devices into the training, consider giving a handout with lots of space for notes and responses to questions. You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it. With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system. Bio * Viqui would love to connect with you: social_media@stcwdc.org @viqui_dill https://twitter.com/viqui_dill http://www.linkedin.com/pub/viqui-dill/15/79/7a5 https://www.facebook.com/viqui.dill Also see my bio on the STC WDCB website http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/ and my Linked In profile http://www.linkedin.com/pub/viqui-dill/15/79/7a5/
- Session Proposal * Yes, we presenters love us some PowerPoint. But passively viewing slides is not the most effective way for students to learn. Students need to interact with our applications to truly master them. And this interaction should start with the training we give them at launch. Let's face it: our software is sexy. Users want to touch it and explore it. Our training should be sexy too, allowing students to explore and experience the application as we give them the instructions they need.
- Session Proposal * Yes, we presenters love us some PowerPoint. But passively viewing slides is not the most effective way for students to learn. Students need to interact with our applications to truly master them. And this interaction should start with the training we give them at launch. Let's face it: our software is sexy. Users want to touch it and explore it. Our training should be sexy too, allowing students to explore and experience the application as we give them the instructions they need.
- Make the bed: Plan ahead so that any new hardware is ready before training starts. If possible, arrange a test environment so that students don’t have to worry about mistakes impacting the business.
- Make the bed: Plan ahead so that any new hardware is ready before training starts. If possible, arrange a test environment so that students don’t have to worry about mistakes impacting the business.
- Hook up with the one you love: Students with laptops or mobile devices should bring them and be encouraged to have them running during the training.
- Session Proposal * Yes, we presenters love us some PowerPoint. But passively viewing slides is not the most effective way for students to learn. Students need to interact with our applications to truly master them. And this interaction should start with the training we give them at launch. Let's face it: our software is sexy. Users want to touch it and explore it. Our training should be sexy too, allowing students to explore and experience the application as we give them the instructions they need.
- Hook up with a stranger: Students without laptops could use a loaner during the training. Plan ahead so that these will be ready.
- Session Proposal * Yes, we presenters love us some PowerPoint. But passively viewing slides is not the most effective way for students to learn. Students need to interact with our applications to truly master them. And this interaction should start with the training we give them at launch. Let's face it: our software is sexy. Users want to touch it and explore it. Our training should be sexy too, allowing students to explore and experience the application as we give them the instructions they need.
- Dim the lights: Give the students a chance to explore without much direction so they have the experience of being self-guided.
- Plan a happy ending: Give the students an assignment to complete in class so they have the experience of performing an actual task with success.
- Plan a happy ending: Give the students an assignment to complete in class so they have the experience of performing an actual task with success.
- Plan a happy ending: Give the students an assignment to complete in class so they have the experience of performing an actual task with success.
- Make a backup plan: If you absolutely can't get real computers and mobile devices into the training, consider giving a handout with lots of space for notes and responses to questions.
- You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it. With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system.
- Viqui would love to connect with you. Email her at social_media@stcwdc.org, follow her on twitter @viqui_dill https://twitter.com/viqui_dill, connect with her on Linked In http://www.linkedin.com/pub/viqui-dill/15/79/7a5, or make her your friend on Facebook https://www.facebook.com/viqui.dill.
- Session Title: Let Me Touch It: Don’t Demo Your Training Why a demo is not training just as porn is not sex http://summit.stc.org/call-for-proposals/ http://summit.stc.org/call-for-proposals/summit-topics-and-ideas/ http://summit.stc.org/call-for-proposals/session-types/ https://operations.woodmark.com/content/training-lasts-touchy-subject Session Type: Lightning Talk (5 minutes) These 5-minute talks are on interesting and thought-provoking topics of interest to technical communicators. Each speaker has 20 slides, automatically displayed at 15 seconds per slide. Timing is strictly enforced so you should plan to practice your presentation several times to get your timing in place. Expect to have your oratory skills tested. The Society will provide a reduced conference registration for a lightning talk. Abstract * We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort. Session Proposal * Yes, we presenters love us some PowerPoint. But passively viewing slides is not the most effective way for students to learn. Students need to interact with our applications to truly master them. And this interaction should start with the training we give them at launch. Let's face it: our software is sexy. Users want to touch it and explore it. Our training should be sexy too, allowing students to explore and experience the application as we give them the instructions they need. Here are a few tips to help your next training session be one that lasts: Make the bed: Plan ahead so that any new hardware is ready before training starts. If possible, arrange a test environment so that students don’t have to worry about mistakes impacting the business. Hook up with the one you love: Students with laptops or mobile devices should bring them and be encouraged to have them running during the training. Hook up with a stranger: Students without laptops could use a loaner during the training. Plan ahead so that these will be ready. Dim the lights: Give the students a chance to explore without much direction so they have the experience of being self-guided. Plan a happy ending: Give the students an assignment to complete in class so they have the experience of performing an actual task with success. Make a backup plan: If you absolutely can't get real computers and mobile devices into the training, consider giving a handout with lots of space for notes and responses to questions. You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it. With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system. Skill Level: All Prerequisites Recommended reading, skills, or knowledge for advanced presentations. Required if Advanced was selected above. None Session Keywords * Provide 3 – 5 keywords (or phrases) to describe your session (e.g., content strategy, editing, emerging technology, coding). training, instructional design, remote learning, demo, roll out Audience Keywords * Provide 3 – 5 keywords (or phrases) to describe attendees who will benefit from your session (e.g., new managers, lone writers, copywriters). trainers, instructional designers, project managers, help desk, managers Bio * Tell us about yourself. Why are you the best person for this presentation? As a technical writer for American Woodmark in Winchester, VA, Viqui is passionate about continued education and lifelong learning for those in our field. Sharing the tips and tricks she has gathered in her 15 years as a writer, she is actively promoting networking with other writers to help us all learn and stay connected. Viqui describes herself as "Technical writer, wife and mom, bass player, worship leader, I'm happiest when folks sing along with me." Viqui would love to connect with you: social_media@stcwdc.org @viqui_dill https://twitter.com/viqui_dill http://www.linkedin.com/pub/viqui-dill/15/79/7a5 https://www.facebook.com/viqui.dill Also see my bio on the STC WDCB website http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/ and my Linked In profile http://www.linkedin.com/pub/viqui-dill/15/79/7a5/ Examples of Presentations Enter a URL to Slideshare, Lanyrd, or other speaker site to share examples of your past presentations. STC Summit 2014 Lightning Talks 2 Social Media Is Not The Devil http://lanyrd.com/scxtdy http://www.slideshare.net/viqui_dill/social-media-is-not-the-devil InterChangeNE 2014 Social Media Success Stories: How I used a picture of my pastor naked to pack the church http://stcnewengland.org/page-1750761? http://www.slideshare.net/viqui_dill/social-media-success-stories-32881634 STC Leadership Webinar November 14, 2013 Websites, Wikis, Email, and Social Media - Part 2 http://www.slideshare.net/viqui_dill/social-media-webinar-stc-cac-websites-wikis-part-2 http://stc.adobeconnect.com/p3z90v0ib8h/ STC WDCB Summer Vision Day 2013 Super Power Survey http://www.slideshare.net/viqui_dill/2013-stc-wdcb-super-power-survey STC Summit 2013 Leadership Program Expose Yourself Online Part Two: Social Media http://lanyrd.com/scbxhk http://www.slideshare.net/viqui_dill/stc13-ld-communications-publicity Writing and Editing Progression Every Topic Is Page One http://lanyrd.com/scfpkq http://www.slideshare.net/viqui_dill/every-topic-is-page-one-33442063 60th Anniversary Celebration Party Rough Drafts http://lanyrd.com/scgbbm http://www.slideshare.net/viqui_dill/rough-drafts-set-list-stc13-atl STC WDCB Competitions Celebration 2013 March 13, 2013 I’m a SuperHero Icebreaker http://www.slideshare.net/viqui_dill/im-a-super-hero-icebreaker STC Summit 2012 Leadership Program Do You Want That Tweeted, Posted, or Emailed? http://www.slideshare.net/viqui_dill/stc-social-mediasurvey Education Progression Tutorial Pacing http://stcsummit.zerista.com/event/member/51771 http://www.slideshare.net/viqui_dill/tutorial-pacing Music Jam http://stcsummit.zerista.com/event/member/51648 http://www.slideshare.net/viqui_dill/rough-drafts-stc-2012-jam-sets