Jay Robertson is a hospitality management professional with over 20 years of experience managing various hotels, restaurants, and healthcare facilities. He has a proven track record of increasing revenues and profits through strategic leadership, budgeting, training employees, and ensuring high quality customer service. His most recent role was as General Manager of a Holiday Inn Express where he oversaw daily operations and achieved $5 million in annual revenues.

1. JAY ROBERTSON
20 Parkside Drive Phone: 828.446.8276
Bluffton, SC 29910 Email: jaybrobertson@yahoo.com
HOS PIT ALIT Y MANAG E M E NT PROFE S S IONAL
An outgoing and self-motivated Hospitality Management Professional credited with combining finance and
management expertise to consistently ensure high quality customer service and satisfaction within budgetary
restraints. Strong expertise in building quality customer relationships, growing revenue, hiring and training staff
members and managing daily operations of hospitality venues. Demonstrated leadership skills that enhance employee
productivity and drive sustained business performance.
AREAS OF EXPERTISE
 Management & Leadership
 Employee Training
 Budgeting
 Financial Analysis
 Operating Standards
 Data Reporting & Analysis
 Revenue Growth
 Customer Service
 Team Building
 Problem Solving
 Communication
 Organization
KEY SKILLS ASSESSMENT
BUDGETING & FINANCIAL ANALYSIS – Effectively analyze data, budgets and financial reports to identify opportunities for
cost savings and revenue growth, as well as consistently meet financial objectives.
LEADERSHIP & TRAINING – Committed to successfully training internal teams to provide high-level customer service,
developing initiatives to increase staff retention and creating opportunities for continual staff development and
improvement.
PROFESSIONAL EXPERIENCE
HOLIDAY INN EXPRESS, HILTON HEAD ISLAND, SC (2016 –PRESENT) 2016 - 2016
 New IHG property located 1 street from Coligny Beach
 Manage and supervise all hotel operations Team.
 Oversee the budget, revenues and expenses for the 153-room hotel.
 Implemented all IHG requirements and company standards.
 $5 Million annual revenues with at 39% GOP
PIEDMONT CENTER ASSOCIATES, HICKORY, NC 2010 – 2016
CROWNE PLAZA GENERAL MANAGER (2012 – 2016)
 Increased profits by 600% from 2012 to 2013.
 Manage and supervise hotel operations.
 Oversee the budget, revenues and expenses for the 200 room, full-service hotel.
MARRIOTT COURTYARD GENERAL MANAGER (2010 – 2012)
 Significantly improved guest satisfaction over the course of two years, to be ranked as 19th in the Southeast region.
 Increased gross operating profit between 5-7% during tenure, and increased average daily rate by 10%.
 Supervised the budget, revenues, expenses and daily operations for the 140 room, full-service hotel.
COOK OUT RESTAURANTS INC., CONOVER, NC 2007 – 2010
GENERAL MANAGER
 Hired, trained and mentored new employees and created effective plans for staff retention and development.
 Acted as the store opener for three units and as an employee trainer for five units.
 Oversaw daily restaurant operations and effectively problem solved when necessary.
BACKSTREET’S RESTAURANT,HICKORY, NC 2007
MANAGEMENT, BARTENDER & SERVER
 Essential representative tasked with providing customer service for the multimedia department in conjunction
with facilitating inventory control for multimedia departments.

2. Jay Robertson Resume, Page 2
 Steered negotiations of pricing with customers on open item products.
CATAWBA VALLEY MEDICAL CENTER, HICKORY, NC 2000 – 2006
ADMINISTRATOR OF FACILITIES & HOSPITALITY SERVICES
 Directed and managed a variety of hospitality departments, including Nutritional Services, Environmental Services,
Laundry Operations, Communications, Public Safety and Plant Operations.
Administrator of Facilities & Hospitality Services, Catawba Valley Medical Center, Continued…
 Coordinated and executed 75 capital construction projects annually.
 Developed innovative plans and procedures to increase quality while meeting budgetary restraints.
 Acted as the Chairman of the Hazardous Material Committee.
TV4TODAY.COM, HILTONHEAD, SC 2000
REGIONAL DIRECTOR
DEL WEBB CORPORATION,BLUFFTON, SC 1998 – 2000
DIRECTOR OF FOOD & BEVERAGE
 Oversaw the daily food and beverage operations of two country clubs, three social pavilions and bars and
restaurants for 4,000 residents.
 Increased annual revenues by $500,000 through development of a catering program.
 Hired and trained new employees, and developed plans to focus on staff retention and development.
WESTIN HOTELS & RESORTS, SC, NC, MI 1989 – 1998
DIRECTOR OF ROOMS, CHARLOTTE, NC (1998)
 Managed planning and day-to-day operations of rooms and related areas to ensure customer satisfaction and high
quality service while meeting financial objectives.
FRONT OFFICE MANAGER, DETROIT, MI (1997 - 1998)
 Essential representative tasked with providing customer service for the multimedia department in conjunction
with facilitating inventory control for multimedia departments.
 Steered negotiations of pricing with customers on open item products.
FRONT OFFICE MANAGER, HILTON HEAD, SC (1994 - 1997)
 Ensured successful operations of the Front Office, Concierge, PBX, Service Express, Guest Services and Fitness areas
for the 412 room, 100 villa resort.
SERVICE EXPRESS MANAGER, HILTON HEAD, SC (1994)
 Managed the switchboard, luggage assistance, concierge information, room service, housekeeping, laundry,
maintenance and motor garage to ensure customer satisfaction and a high quality customer experience.
FOOD & BEVERAGE OPERATIONS ANALYST, HILTON HEAD, SC (1992 - 1994)
 Acted as the Financial Analyst for the division, which included budgeting, cost control, revenue growth, corporate
reporting, inventories, purchasing procedures, loss prevention measures and profit and loss statements.
CAROLINA CAFÉ MANAGEMENT, HILTON HEAD, SC (1989 - 1992)
 Provided effective management for the full-service restaurant, with over 40 employees and revenues of $2.4
million.
EDUCATION & TRAINING
Master of Healthcare Administration, University of North Carolina, Chapel Hill, NC
Bachelor of Science, Business Administration, Appalachian State University, Boone, NC