Laurie C. Hrupek is seeking a new opportunity where she can contribute as a strong team member and help a company thrive. She has over 15 years of experience in customer service, order fulfillment, and project management. Her skills include Excel, Access, and experience with QAD, SAP, SalesLogix, and other applications. She currently works as a Senior Order Fulfillment Administrator at Anritsu Company, where her accomplishments include process improvements and representing the company with key customers.

1. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
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Objective: To be a strong contributor on a winning team and to be a vital part of a
reputable and thriving company. Seek understanding of operations and opportunity to
identify, simplify and implement process improvements.

2. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
Skills:
Excel - Pivot tables, charts, intermediate understanding of standard functions. Access -
Database creation and report development. Extensive customer service training. Some
project management training. Other Attributes - Customer focused, Team player, Skilled
problem solver, analytical, organized, self-starter, strong work ethic and high degree of
integrity. Reporting, data analysis and shipping forecast.
Application Experience:
QAD 2009 Standard Edition – Expert level in Sales and Distribution, working knowledge of
Purchasing module and browse creation; SAP - Quote and Service Modules; SalesLogix;
Front Page 2003. Previous experience with MANMAN, Siebel and Quickbase.
Professional Experience
Anritsu Company January 2005 – Present
Senior Order Fulfillment Administrator:
Order Fulfillment Functions:
Check customer Purchase Orders for accuracy and compliance with Anritsu Terms and
Conditions. Input customer orders into QAD and SAP. Monitor Sales Order Backlog.
Coordinate with multiple departments to expedite orders, release holds, and resolve issues
to facilitate timely delivery that meet or exceed customer expectations. Direct interaction
with customers, salesmen, and external sales representatives. Handle inbound calls to 1-
800-ANRITSU. Assist and support related teams/departments as required.
Procurement Functions: Issue purchase orders to buy customer equipment from other
divisions within the company. Input orders for Americas Sales Region to acquire regional
capital equipment, demonstration equipment and inter-divisional transfers.
Planning Functions: Monitor and order 3rd
Party inventory for consolidation with Instruments
manufactured in Japan. Logistics coordination with ASR Inventory Control Personnel and
Service Centers to complete complicated orders.
Key Accomplishments
 GEEP Program - Travelled to Japan on the Anritsu GEEP program to observe our
Japanese colleague’s processes, discuss common practices, develop more efficient
processes and strengthen relationships. Helped host visitors from Japan for the
same purpose
 Invited with members of upper management to a Key Anritsu Customer to discuss
and resolve troublesome issues related to order processing, billing and payment.
 QAD Upgrade Core Team member – Responsible for testing general functionality and
specific processes pertaining to Order Fulfillment Department functions as well as
providing training and on-going support for members of my team
 Participant on the Configurator Project Team
 Served as member of the Office 2010 Pilot Group

3. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
 Served on the Customer Advocate Team – Investigation of customer dissatisfaction
issues related to Sales and Shipping. Worked with various departments to identify
possible causes, then solutions and corrective action
 Instrumental in idea generation for streamlining order fulfillment processes.
Examples include: Development of coversheets & checklists to assist in the
management of complicated processes
 Streamline RMA process for distributor stock rotations and customer new product
returns
 Implemented processes for maintaining centralized electronic documents to simplify
record management and eliminate redundant paperwork
 Recognized by Anritsu’s #1 customer for Support (Qualcomm)
Leybold Vacuum USA, Inc. July 1997– December 2004
Customer Service Representative: Process Return Material Authorizations and perform all
administrative aspects of repair jobs. Received incoming repairs, input all work details, order
parts, obtain approvals, shipping and billing of all jobs. Answer all incoming calls. Perform all
other miscellaneous office duties.
Key Accomplishments:
 Managed front office of repair facility
 Created Access Database to manage consignment inventory (owned by parent
company in Germany) for large OEM customer (Thermo Finnigan)
 Tracked and charted data concerning repairs including labor and revenue
Star Temps April 1997-
July1997
Olympus America National Repair Center - Medical Division (Temporary Assignment)
Customer Service Representative: Expedited the processing of incoming and outgoing
loaner, demo, and trade-in medical devices.
Rose and Crown Pub. Omaha, NE May 1996-July
1996
Business Consultant: Consulted in partnership with owner to establish a restaurant
accompaniment for existing downtown bar.
Key Accomplisments:
 Refurbished kitchen interior and purchased all necessary equipment to create a
workable environment
 Developed signature recipes, additional pub food menu items and designed menus to
owner’s specifications
 Created job descriptions, staffed and trained cooks, and distributed flyers to market
restaurant opening
Patron feedback and returning busy downtown office crowds indicative of successful launch!
Data Transmission Network. Omaha, NE June 1995-May 1996

4. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
Buyer - Subscriber Equipment: Responsible for scheduling delivery of electronic components
to an off-site manufacturer.
Key Responsibilities:
 Tracked and maintained component and finished goods inventory in excess of
$4,000,000.
 Created monthly inventory balance and invoice reconciliation reports that directly
affected corporate profitability
Data Transmission Network. Omaha, NE June 1992-June 1995
Customer Service Representative: As a Help Desk Technician in the Energy Division, I
advised on the installation of satellite equipment on customer premises, troubleshot and
diagnosed reception problems related to time sensitive data that our customer base
depended on for pricing that directly affected their daily profits.
Key Responsibilities:
 Determined if reception problems were user, weather, network system related errors,
or equipment failure
 Worked with end users to resolve problems
 Located and dispatched certified installers upon request
 Documented and followed through with individual customers until problem solved
 Initiated and developed an extensive service manual used by all CSR’s
Eddie’s Catering. Omaha, NE June 1983-July 1996
Banquet Captain: Responsible for all aspects of a top quality catering service: decorations,
seating, table settings, supervision of food servers, wait staff and cleaning crews, interaction
with guests, preparation of foods and beverages, as well as, full service delivery of all above
mentioned amenities.
Key Responsibilities:
 Prepared food for all parties
 Involved with the planning, timing and logistics, often being multiple events on a
single day
Education:
Bachelor of Arts / Business Management, GPA 3.8
University of Phoenix Online Course Study
Associates Degree: Business / Liberal Arts, GPA 3.8
Gavilan College, Gilroy & Morgan Hill Campuses
Associates Degree: Computer Science / Systems Analyst, GPA 3.5
Gateway Electronics Institute, Omaha, Nebraska

5. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
Other Coursework: Business Management
Metropolitan Technical College, Omaha, Nebraska

6. Laurie C. Hrupek
791 Maria Way
Gilroy, California 95020
Cellular (408)612-6584
Other Coursework: Business Management
Metropolitan Technical College, Omaha, Nebraska