This document discusses self-organizing teams and how they function. It defines a self-organizing team as one that determines its own processes for responding to its environment, rather than having processes dictated by management. Self-organizing teams operate like complex adaptive systems and emerge behaviors through the interactions of independent agents. While control is still exercised, it is more indirect and subtle. Effective levers for guiding self-organizing teams include selecting the external environment, defining performance, managing meaning, choosing people and reconfiguring networks, and energizing the system. The challenges of not adopting self-organizing teams include relying on traditional top-down management and needing frequent direction and attention.
2. What is a self-organising team?
Self organising does not mean
• The team gets to decide what goal they pursue
• Even necessarily who is on the team
“Self-organization is about the team determining how they will respond
to their environment (and management can influence that
environment).
3. CAS
“Complex adaptive systems
are a 'complex macroscopic
collection' of relatively
'similar and partially
connected micro-structures'
– formed in order to adapt
to the changing
environment, and increase
its survivability as a macro-
structure.”
4. Example: CAS
• Ant colony or bee hive
• Flock of geese heading south
• A family preparing, eating,
and cleaning up after a meal
• Us right now
• A crowd queued up to get into
a concert or sporting event
• Cars on a highway
• A software team
5. “Self-organisation does not mean letting
people do whatever they want to do.”
“It means that management commits to guiding the evolution of
behaviors that emerge from the interaction of independent agents
instead of specifying in advance what effective behavior is.”
—Philip Anderson, The Biology of Business
7. To be sure, control is still exercised;
but, it is subtle and much of it is indirect.
—Peter DeGrace & Leslie Stahl Wicked Problems,
Righteous Solutions
8. How Effective are They?
As one of the principles behind the Agile Manifesto states,
“The best architectures, requirements, and designs emerge
from self-organizing teams.”
Better, faster communication
More trust between client &
product team
Less conflict
Increased motivation
Informed decision-making
9. Shape the Path
• Self-organization is not something that happens one time
• A team is never done doing it
• The team continually re-organizes in a sense and-respond manner to its environment
• As you see the team self-organize you can influence, but not control or direct, its
path
• We can view this as the evolution of a team
10. levers of influence
1. Selecting the external environment
2. Defining performance
3. Managing meaning
4. Choosing people & Reconfiguring the network
5. Energizing the system
- Philip Anderson, “Seven Levers for Guiding the Evolving Enterprise.”
11. How do you do this?
Environment
• Enlarge or shrink teams
• Enlarge or shrink the responsibility boundary of teams
• Change team membership
• Create new teams or groups
12. How do you do this?
Nurture Diversity
• Don’t require consensus
• Creativity comes from tension
• Quiet disagreement is not as good as fierce debate that leads to behavior change
• Ask hard questions
• Then expect teams to find solutions
13. How do you do this?
Enforce Collaboration
• Encourage communication between teams and groups
• Who isn’t talking who should?
• Add or remove people from exchanges
• Change reporting relationships
• Relocate people
• Compliance with external groups
• Encourage learning
14. What are the challenges of not doing it ?
Traditional top down management
Needs frequent attention in terms of direction
Can be Very Demanding on the Users Time
Costs can Increase
Harder for new Starters to Integrate in the Team
It’s a response to a Problem thrown at the team!
All of us determine what's that challenge is going to be..
Although project teams are largely on their own, they are not uncontrolled. Management establishes enough checkpoints to prevent instability, ambiguity, and tension from turning into chaos. At the same time, management avoids the kind of rigid control that impairs creativity and spontaneity.
—Takeuchi & Nonaka “The New New Product Development Game”
Simple rules or incentives are used to guide or direct behavior “Drive this direction and on this side of the highway.”
For bioteams, these are provided by nature “Produce honey”
For our teams,
Rules and incentives can be added by managers or leaders…or in some cases by team members
the key is the balance of, “an appropriate level of direction coupled with suitable delegation and trust.”
From my own experience, self-managed teams make better decisions for the product and, therefore, for the business.
For example, a Leadership Team can be brought together by anybody in the company to deal with almost any type of issue. The results have been very positive
What business are we in? (OK, maybe you can’t influence this one, but someone can The company’s approach to innovation Fast follower or innovator? Are mistakes OK? When? Types of projects worked on and the rate at which they are introduced to the organization
The principle of selection tells us that the traits that help us survive will be the ones retained Managers and leaders send messages about which traits should survive
Leaders can push messages into the system e.g., putting the team in touch with customers Or keep messages out Meaning often comes from the stories, myths and rituals that are repeated “We will become profitable this quarter.”
Clearly, who is on the team influences how they self-organize Adjust Some people are like “glue” and pull a team together and keep it there 4 Team Size Location Background Experience Decision-making style Gender Motivation Skepticism
Communication paths (formal and informal) can be more important than the individuals You can introduce or remove flows To other teams, experts in the organization, customers
Make sure the group has a “clear, elevating goal”† or an “igniting purpose”‡ Project chartering: Vision box, press release, magazine review, elevator statement Opportunity To learn, a bigger role, to go onto even better projects, and so on Information Customer visits, training, conferences, brown-bags
Low confidence on problem solving for the business
TAT
Testers Required all the Time at the End