A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne Lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
1. Nicole Willis
2442 Raleigh Ct. Unit 6
Schaumburg IL, 60193
Phone (610)999-8275 Nickyw314@gmail.com
Qualifications
I am a results driven and detailed tenured manager with years of senior management
experience. I have a talent for maintaining profitable retail operations with the ability to
think outside the box and resolve problems creatively. I place a huge emphasis on
capitalizing growth opportunities while implementing and promoting marketing
strategies. Well respected and trusted manager who upholds highest ethical standards.
Work Experience
LEGOLAND Discovery Center Chicago
Merlin Entertainments
Schaumburg IL
Commercial Manager 10/2013 – Present
• Manage operations of the Retail, Photo, and Food & Beverage departments,
while insuring efficiency, safety and customer service for internal and external
guest.
• Responsible for Profit and Loss awareness to establish clear and consistent
targets for the business
• Manage payroll budget, annual commercial revenue, KPI’s and inventory
• Develop Commercial supervisors and trainers to ensure clear succession
planning within the Commercial department and wider attraction.
• Able to identify short and long term objectives and show sufficient knowledge of
the overall business objectives.
• Work directly with corporate, personnel and business units to develop supplier
relationship management programs that focus on quality, productivity and
innovation
• Proficiently use creative methods to manage inventories, monitor shipments and
supply agreements
• Negotiate supplier price reductions in accordance with customer cost reduction
initiatives
• Analyze and monitor sales records, trends and economic conditions to anticipate
consumer buying patterns
2. Madame Tussauds
Merlin Entertainments
District of Columbia
Operations/Retail Specialist/Product Excellence 01/2009-October 2013
• Responsible for Profit and Loss awareness to establish clear and consistent
targets for the business
• Implement marketing strategies and introduce new brand product to increase
guest numbers, balance commercial aspirations, and maximize peak hour
opportunities
• Facilitate the delivery of daily team briefings to entire staff to insure brand
awareness
• Create development and training strategies for direct reports
• Manage payroll budget, annual commercial revenue, KPI’s and inventory
Site Purchasing Buyer 04/2009-Present
• Work directly with corporate, personnel and business units to develop supplier
relationship management programs that focus on quality, productivity and
innovation
• Proficiently use creative methods to manage inventories, monitor shipments and
supply agreements
• Negotiate supplier price reductions in accordance with customer cost reduction
initiatives
• Analyze and monitor sales records, trends and economic conditions to anticipate
consumer buying patterns
3. Banana Republic
Columbia, MD
Event Staffing 3/2009-Present
• Responsible for the visual work out on display points and floor layout
• Merchandising of promotional events, window designs and internal displays, ect
• Design, plan and implement community events
Human Resource /Customer Experience Manager 10/2004-3/2009
• Implement action plans to improve key performance indicators to maximize
business opportunities
• Review and adjust Staff works System and daily payroll planner to ensure
appropriate floor coverage to maximize sales
• Create development and training strategies for direct reports
• Recruit, hire, train and enhance development of supervisors
• Implement shortage action plan to minimize loss and achieve shrinkage goal
• Prepare and analyze LOD tracking sheets to optimize Peak Hour opportunities
• Responsible for all personnel files in conjunction with state and company
compliance audits
• Promote community involvement to drive brand awareness and loyalty
Computer Experience
Microsoft Office, Excel, Staff works System, Personal Management Systems, Citrix,
Galaxy systems, ADP (payroll manger), and Web sphere
Education
Delaware County Community College
Graphic Design and Marketing 8/1994-5/1995
Moore College of Art and Design
Fashion Design 9/1993-12/1993
Additional references available upon request
