The document discusses the importance of knowledge management in achieving project management success within organizations. It emphasizes that effective knowledge management systems are essential for decision-making, resource optimization, and the promotion of innovation processes. The conclusion asserts that knowledge management is crucial for enhancing overall project management effectiveness.

1. CLEGI – Universidade Lusíada de Vila Nova de Famalicão
Knowledge Management:
The key on Project Management success
José António Henriques Dinis
Carlos Tavares Ribeiro
1 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

2. Project Management
Why ?_
THE KEY ON PROJECT MANAGEMENT SUCCESS
KNOWLEDGE MANAGEMENT:
2 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

3. AGENDA_
⇒ Project management in the organizations
environment
⇒ Knowledge management paradigm
THE KEY ON PROJECT MANAGEMENT SUCCESS
⇒ Knowledge and projects management
KNOWLEDGE MANAGEMENT:
⇒ Conclusion
3 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

4. Organizations < > Open Systems
Innovation No Disappear!...
?
Competitiveness
Yes Knowledge
THE KEY ON PROJECT MANAGEMENT SUCCESS
Management
Change
KNOWLEDGE MANAGEMENT:
Project
Projects Management
4 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

5. “We were in the seventies
starting the temporary
products era, where
products were manufactured
through temporary methods
THE KEY ON PROJECT MANAGEMENT SUCCESS
for temporary needs”
Alvin Toffler, in Furure Shock, 1970.
KNOWLEDGE MANAGEMENT:
5 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

6. “in the seventies many
organizations had a
structure to solve
problems that didn’t arise
anymore”
THE KEY ON PROJECT MANAGEMENT SUCCESS
Alvin Toffler, in Furure Shock, 1970.
KNOWLEDGE MANAGEMENT:
6 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

7. IKM Supports Decision Making_
“80% of senior managers in industry have difficulty
finding information to support decision making”
Executive
Decision Making
THE KEY ON PROJECT MANAGEMENT SUCCESS
System...
KNOWLEDGE MANAGEMENT:
7 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

8. Functional Matrix Project
100% 0%
Project-based
Non-project-based organizations
organizations
THE KEY ON PROJECT MANAGEMENT SUCCESS
Weak Strong
KNOWLEDGE MANAGEMENT:
Matrix Matrix
0% 100%
Part- Full- Project
No time time Project Management
Coordinator Management Office
Coordinator (PMO)
8 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

9. ON
AC
TI
TI
PA
ON
CI Project
TE
THE KEY ON PROJECT MANAGEMENT SUCCESS
Manager
AN
Intangible Skills
KNOWLEDGE MANAGEMENT:
ADAPTATION
9 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

10. Project Management Office
(PMO)_
CEO
Functional Functional Functional
PMO
Manager Manager Manager
(Product) (Product) (Product) Manager
THE KEY ON PROJECT MANAGEMENT SUCCESS
Staff Staff Staff Project Manager Project
Management
KNOWLEDGE MANAGEMENT:
Staff Staff Staff Project Manager
Office
Staff Staff Staff Project Manager (PMO)
Project Coordinator
Bolles, 1998: 36 (adapted).
10 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

11. Project Management Office
(PMO)_
⇒ Institutionalize the project management, giving
an overview of projects and optimize use of
resources, which provides:
→ Time reduction to put new products on the market;
→ Address the development of innovation processes;
THE KEY ON PROJECT MANAGEMENT SUCCESS
→ Strengthen continuous improvements;
→ Improve the organization communication system;
KNOWLEDGE MANAGEMENT:
→ Facilitates proactive management (anticipate/react);
→ Ensure better management skills in the business
organization. Bolles, 1998: 36 (adapted).
11 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

12. Symbols
Concepts
HIGH Answer to Question:
Wisdom Why?
Understanding the Principles
Beliefs
Justifications
Level Structure
Answer to Question:
Knowledge How?
Understanding the Standards
THE KEY ON PROJECT MANAGEMENT SUCCESS
Background
Meaning
Answer to Questions:
Information
Dados What? Who? When?
KNOWLEDGE MANAGEMENT:
Understanding the Relationships
LOW Data
LOW Human Intervention Level
HIGH
(Comprehension/Understanding)
Dinis (2005: 26) (adapted)
12 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

13. Organizational Knowledge Creation
Spiral SECI_
Epistemological
Dimension Externalization
Explicit
Knowledge Combination
THE KEY ON PROJECT MANAGEMENT SUCCESS
KNOWLEDGE MANAGEMENT:
Tacit
Knowledge Socialization
Internalization
Ontological
Individual Group Organization Inter-organization Dimension
Knowledge Level
Nonaka e Takeuchi, 1995: 73.
13 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

14. Information and Knowledge Management
WHY ?_
it!
oing
WHY BOTHER_ otd
fn
s to
co
the
d to
are
mp
THE KEY ON PROJECT MANAGEMENT SUCCESS
co
ing
noth
, is
it
KNOWLEDGE MANAGEMENT:
g
oin
ofd
in
pa
the
14 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

15. Knowledge management systems_
⇒ Organizations, in general, and project-based
organizations, in a special way, need a vision
about the value of institutional knowledge:
→Knowledge should be seen as an asset to
THE KEY ON PROJECT MANAGEMENT SUCCESS
account and to preserve;
→Information and knowledge management
KNOWLEDGE MANAGEMENT:
systems are essential in modern organizations.
Ajmal & Koskinen, 2008
15 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

16. Knowledge bases
for projects implementation_
⇒ Organization knowledge base – to store and
provide information and expertise to meet the
needs of the organization within the
environment where projects are developed.
⇒ Project-management Knowledge – to store and
THE KEY ON PROJECT MANAGEMENT SUCCESS
provide information and knowledge about the
theory and application of project management.
KNOWLEDGE MANAGEMENT:
⇒ Project-specific knowledge – to store and
provide information and knowledge on a specific
project.
Ajmal & Koskinen, 2008
16 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

17. Specific knowledge of a project
three categories_
⇒ Technical knowledge – techniques, technologies,
work processes, costs and other factors that are
involved in specific aspects of each project.
⇒ Project management knowledge – methods and
THE KEY ON PROJECT MANAGEMENT SUCCESS
procedures needed for managing the projects.
⇒ Project-related knowledge – knowledge about
KNOWLEDGE MANAGEMENT:
the customer and other stakeholders in the
project.
Ajmal & Koskinen, 2008
17 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

18. Future Businesses
Information and Knowledge Management Systems
Consistent Decision Sustainment
and
Effects Superiority Internationalization
Objective Objective Objective
Development of Projects and Innovation Processes
THE KEY ON PROJECT MANAGEMENT SUCCESS
Business Planning
Effective
Information Internationalization
Envelopment
Superiority Strategies
Partnership
KNOWLEDGE MANAGEMENT:
Integrated Logistics
Networking Chain
Communication
Transformation/Change Objective Areas
Effects-Based Approach to
Projects
Based and adapted from (NATO, 2004).
18 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

19. Conclusion_
THE KEY ON PROJECT MANAGEMENT SUCCESS
KNOWLEDGE MANAGEMENT:
19 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

20. The role
of the knowledge management
is a key to achieve success levels
THE KEY ON PROJECT MANAGEMENT SUCCESS
of project management
in the organizations.
KNOWLEDGE MANAGEMENT:
20 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

21. Thanks
***
THE KEY ON PROJECT MANAGEMENT SUCCESS
Obrigado
José Dinis
KNOWLEDGE MANAGEMENT:
jhdinis@sapo.pt
21 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009