Blythenia Nichole Weatherspoon has over 15 years of experience in customer service, technical support, administrative roles, and project management. She currently works as a Product Support Specialist providing technical support for software and hardware used in gastroenterology. Previously she has held roles in tax preparation, technical support engineering, communications officer, account management, and customer service. She has a bachelor's degree in psychology and is pursuing a master's degree in business. Blythenia has strong technical skills, customer service skills, and a proven track record of exceeding sales quotas.
Grupo Reifs se centra en mejorar la calidad de vida de las personas mayores con necesidades asistenciales, desarrollando la promoción y gestión de los recursos necesarios.
Grupo Reifs se centra en mejorar la calidad de vida de las personas mayores con necesidades asistenciales, desarrollando la promoción y gestión de los recursos necesarios.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Connector Corner: Automate dynamic content and events by pushing a button
Bnw2016 fullresume
1. Blythenia Nichole Weatherspoon
Linked In: https://www.linkedin.com/in/b-nichole-weatherspoon-54a7ab28
Email: bnw_spoon@yahoo.com Cell: (757)448-8245
Personal Statement: I am a results-driven team player who is eager to be challenged with the discipline to work solely. I have strong
customer service, technical support,administrative and communication skills and would be well suited to a dynamic and progressive
industry where innovative hard work is acknowledged.
EXPERIENCE
Product Support Specialist III 4/2015-Present contract Randstad/ Medtronic
Provide technical support for Rapid Software and Hardware used by Gastroenterologists, nursing specialists,sales
and support teams.
Conduct video re-imagining for GI professionals using CISCO, SAP technology otherproprietary systems
Handle an average of 1200 calls monthly, resulting in 82% closed on the initial call and the remaining within 30
days
Tax Service Preparer 1/2015-3/2015 seasonal Capital Tax Service
Assisted with the preparation of government documents including Schedule A/B/C/D/SE, 1040, W -2, W-4, 1098 and
1099 forms to ensure timely submission and Assisted consumers with obtaining legal documentation for United States
Citizenship Status and compliance with DACA guidelines specific to deferred action
Assisted consumers with compliance in the Affordable Care Act to eliminate future tax liability
Handled 160 cases monthly, resulting in 90% processed during initial interview and remaining 10% within 20 days
Network Control Tech II Engineer 8/2014-11/2014 temporary PRG/NCR Silver 24/7 Call Center
Provide Level 2 customer service, sales and help desksupport for businesses using NCR Silver software and hardware
Provide technical support for Point of sales registers, Apple I-pads, printers, cash drawers and Bluetooth scanners and
software using proprietary systems
Trained businesseson software setup,inventory management , reporting, data analysis, and discount /loyalty programs
while interpreting data to enrich program effectiveness
Setup credit processors with banking institutions to establish positive B2B relationships.
Handled escalated calls to ensure voice of the customer is heard, understood and resolved
Improved Quality assurance results by evaluating data, and re-designing processes
Handled an average 700 monthly calls with an 86% closure on initial encounterand remaining 14% within 10 days.
Technical Support Coordinator II 8/2007-2/2014 Verizon Wireless/Alltel Communications Call Center
Provided level 2 technical support for consumers using Blackberry, Android, LG, Samsung and Apple devices
Assisted consumers with purchasing equipment, troubleshooting and configuring mobile devices/messaging - VoIP/
voicemail/email/ TCP/IP internet broadband setup/Google applications/Wifi/ Integrated cloud and T1 monitoring services/
processed trouble tickets for network concerns using Remedy and communicated with Network Operations Control teams
to identify and rectify issues thereby creating customer loyalty, preventing retention, increasing first call resolution, and
saving company expense
Provided tool utilization of Verizon’s EVDO/Rev-A/CDMA/4GLTETechnology, ACSS, ASP, Asp.net,html webhosting
programs, MySQL and Windows Microsoft Server and Linux platforms to ensure Verizon services for voice, messaging,
backup, home and location based services were working.
Provided information on products and completed sales, which led to contractual upgrades new business procurement and
increase company profitability.
I operated in a Lead capacity in training new representatives which increased company morale by aligning employees with
company objectives and reduced the demand on senior management
Consistently exceeded quarterly sales quotas by 60%, reduced churn by 85%, increasing shareholders profits by 2%
annually and earning title of best performer and MVP. Handled and average of 900 calls monthly with an 91% closure on
first call and remaining 9% within 7 days.
2. Communications Officer I 10/2006-5/2007 City of Virginia Beach-Virginia inbound 911 call center
Interviewed 911 emergency and non-emergency calls and Dispatched appropriate emergency facilities to ensure safety of
citizens/ officers and city officials utilizing Multi-line, Microsoft applications, GPS and CAD technology
Provided emergency response instructions,issued warrants,while awaiting arrival of service facilities (police, fire and/or
emergency medical services). Handled 375 calls monthly.
Obtained VCIN/CPR/HAZMAT/NCIC Certifications and was awarded 8 ON THE SPOT Achievement Awards.
Senior Account Analyst 3/2006-10/2006 The Contract Company-Virginia Call Center
Trained/ managed sales teams in the advertising field which increased performance levels over 80%.
Exceeded monthly sales quotas by 2.5%
Serve as the primary point of contact for businesses and assisted with business plan for advertising strategies
Administrative Analyst Assistant 10/2000 to 2/2006 Children and Family Services-Ohio
Assisted Social Workers with in home studies,risk assessments to ensure safety of children and assisted with project
management which developed new resources for citizens in need and saved government money
Maintained daily logs, bookkeeping, filing, records distribution using AP/AR software to maintain intake budgets,
Distributed emergency cases and mail, assisted with secretarial functions as needed (supply orders, typing,office support)
and assisted supervisors with special projects which ensured case accuracy for court. Awarded 5 Certificate of Achievement
Serve as the primary point of contact for records an intake and recommend Quality Control procedure for record
management and retrieval processes, Processed monthly expense reports, and time off scheduling to ensure staff
reimbursement and coverage
Assistant Manager 01/1998 to 10/2000 Rite Aid –Ohio
Assisted customers with purchases / questions/ escalations/ lottery entry/ payout,stocked shelves,prepared film
development, and maintained store cleanliness and Assisted pharmacy when applicable
Opened/closed store,trained workers processed price changes inventory and rain checks which prevent customer wait time
and escalations and ensured product availability
Managed store cash /deposits/scheduling/ payroll to ensure staff for daily shifts
Customer service specialist 4/1996-10/1997 MBNA Marketing Bank -Ohio Call Center
Provided customer service for major business accounts,administrative and sales support,generated consumer leads, educated
consumers about credit card/balance transfers/loans, followed up on customer service issues,and processed new
orders/renewals and ensured policies and procedures were met with regard to credit approval/ credit activation, continuously
updated knowledge of credit products/services and industry trends,attended quarterly sales meetings.
Trained new customer service personnel,authorized adjustments,monitored team goals, developed strategies for acquiring
new business,and provided ideals to increase sales productivity through use of charts and metrics, held monthly meetings to
discuss metrics and quarterly improvements through data analysis and statistics reducing the demand on management and
increasing morale.
Maintained a 94% close ratio on first call, achieved a multi-million dollar balance transfer level, consistently remained on top
20 performers list, recipient of MBNA's Annual Mawod Place Winner for new ideas, quarterly obtained MBNA's Most
Valuable Player, and MBNA's annual Captain’s Club award for highest sales ranking 25-40 calls per hour
EDUCATION:
2014 Graduate CompTIA A+ Certification Fayetteville Technical College
expires March 24, 2017
2010 in progress Ashford University Clifton, Iowa
Master’s Program Business with HR Focus
2009 Graduate Cleveland State University Cleveland, Ohio
Bachelor of Arts: Psychology with minors in Communications & Criminal Justice
3. PROFESSIONAL SKILLS:
Strong customer service, math , decision making, sales,writing skills, project management and organizational skills
Advanced Microsoft Office suite, Linux/Unix IOS, Cisco IOS, CAD Systems (Tiburon, Vista), Cisco- binary, SAP,
PRI/Trunking knowledge
Accounting Systems (PROMAS, QuickBooks AP/AR), VoIP training, TCP/IP knowledge, DSL, DUN, Broadband , ASP
Programming
Experience with Siebal, Outlook, TAMS, CRM Tools, VMWare, SQL, TCP/IP, salesforce and understanding ofsocial
media and networking platforms , extensive device knowledge of android, blackberry, Apple I-Phone/ Ipad products.Over
10 years in customer service, 8 years technical experience, 2 years project management and multi-tasking skills, B2B Skills,
Current typing speed is 40.3 wpm