The document is a resume for Hannah Ilesanmi-Olotuah summarizing her administrative experience, skills, education, and work history. It highlights over 6 years of experience in sales, banking, and customer service. It also lists skills in areas such as cash management, customer service, computer programs, and adaptability to new technologies. Her work history includes roles in credit, administration, customer service and training at various banks and companies in Nigeria and Canada.

1. Hannah Ilesanmi-Olotuah
67 Mount Allison Bay
Winnipeg, MB R3T 3L4
(204) 9636340
hannad4christ@yahoo.com
SUMMARY
 Six years of administration experience in sales, banking and customer service
 Cash management experience
 Above average interpersonal communication skills
 Computer skills: Microsoft Office (Word/Excel/Access/Outlook & PowerPoint)
 Advanced knowledge of management operations and procedures
 Adept at using new technologies
 Meticulous
 Team player who can also work independently
 Bondable and trustworthy
SKILLS AND ABILITIES
Administrative Skills
 Greeted customers on the phone and in person in a friendly manner
 Handled customers refunds and exchanges
 Inventory control and maintained accurate levels of supplies
 Ensured deliveries and shipments were properly processed
 Managed all financial activities including bank reconciliation activities
Customer Service Skills
 Greeted incoming customers and directed them to appropriate place
 Operated cash register and processed cash, debit and credit card payments
 Assisted customers in locating items in the store
 Resolved customers complaints in a timely and efficient manner
 Remained customer service focused at all times

2. Work EXPERIENCE
Credit Officer 2008-2011
Skye Bank Public Liability Company
Akure, Nigeria
Administrative Officer 2007-2008
Ombroke Davies Company
Akure, Nigeria
Graduate Trainee 2006-2007
Spring Bank Public Liability Company
Ibadan, Nigeria
Industrial Trainee 2003-2004
Omega Bank Public Liability Company
Akure, Nigeria
Customer Service 2001-2002
Ombroke Davies Company
Akure, Nigeria
EDUCATION AND TRAINNING
Certificate for Customer Service Professional Training 2016
Manitoba Customer Association
Certificate for Communication Essentials in Work Place 2015
Work Place Education Manitoba
Certificate for Business Analysis 2015
Topron Consulting
First Aid and CPR 2013
Find First Aid
Higher National Diploma in Business Administration and Management (HND) 2006
Rufus Giwa Polytechnic, Owo Nigeria
Ordinary National Diploma in Business Administration 2003
And Management (OND) Rufus Giwa Polytechnic, Owo Nigeria