Blythenia Nichole Weatherspoon has over 15 years of experience in customer service, technical support, administrative roles, and project management. She currently works as a Product Support Specialist providing technical support for software and hardware used in gastroenterology. Previously she has held roles in tax preparation, technical support engineering, communications officer, account management, and customer service. She has a bachelor's degree in psychology and is pursuing a master's degree in business. Blythenia has strong technical skills, customer service skills, and a proven track record of exceeding sales quotas.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
1. Blythenia Nichole Weatherspoon
Linked In: https://www.linkedin.com/in/b-nichole-weatherspoon-54a7ab28
Email: bnw_spoon@yahoo.com Cell: (757)448-8245
Personal Statement: I am a results-driven team player who is eager to be challenged with the discipline to work solely. I have strong
customer service, technical support,administrative and communication skills and would be well suited to a dynamic and progressive
industry where innovative hard work is acknowledged.
EXPERIENCE
Product Support Specialist III 4/2015-Present contract Randstad/ Medtronic
Provide technical support for Rapid Software and Hardware used by Gastroenterologists, nursing specialists,sales
and support teams.
Conduct video re-imagining for GI professionals using CISCO, SAP technology otherproprietary systems
Handle an average of 1200 calls monthly, resulting in 82% closed on the initial call and the remaining within 30
days
Tax Service Preparer 1/2015-3/2015 seasonal Capital Tax Service
Assisted with the preparation of government documents including Schedule A/B/C/D/SE, 1040, W -2, W-4, 1098 and
1099 forms to ensure timely submission and Assisted consumers with obtaining legal documentation for United States
Citizenship Status and compliance with DACA guidelines specific to deferred action
Assisted consumers with compliance in the Affordable Care Act to eliminate future tax liability
Handled 160 cases monthly, resulting in 90% processed during initial interview and remaining 10% within 20 days
Network Control Tech II Engineer 8/2014-11/2014 temporary PRG/NCR Silver 24/7 Call Center
Provide Level 2 customer service, sales and help desksupport for businesses using NCR Silver software and hardware
Provide technical support for Point of sales registers, Apple I-pads, printers, cash drawers and Bluetooth scanners and
software using proprietary systems
Trained businesseson software setup,inventory management , reporting, data analysis, and discount /loyalty programs
while interpreting data to enrich program effectiveness
Setup credit processors with banking institutions to establish positive B2B relationships.
Handled escalated calls to ensure voice of the customer is heard, understood and resolved
Improved Quality assurance results by evaluating data, and re-designing processes
Handled an average 700 monthly calls with an 86% closure on initial encounterand remaining 14% within 10 days.
Technical Support Coordinator II 8/2007-2/2014 Verizon Wireless/Alltel Communications Call Center
Provided level 2 technical support for consumers using Blackberry, Android, LG, Samsung and Apple devices
Assisted consumers with purchasing equipment, troubleshooting and configuring mobile devices/messaging - VoIP/
voicemail/email/ TCP/IP internet broadband setup/Google applications/Wifi/ Integrated cloud and T1 monitoring services/
processed trouble tickets for network concerns using Remedy and communicated with Network Operations Control teams
to identify and rectify issues thereby creating customer loyalty, preventing retention, increasing first call resolution, and
saving company expense
Provided tool utilization of Verizon’s EVDO/Rev-A/CDMA/4GLTETechnology, ACSS, ASP, Asp.net,html webhosting
programs, MySQL and Windows Microsoft Server and Linux platforms to ensure Verizon services for voice, messaging,
backup, home and location based services were working.
Provided information on products and completed sales, which led to contractual upgrades new business procurement and
increase company profitability.
I operated in a Lead capacity in training new representatives which increased company morale by aligning employees with
company objectives and reduced the demand on senior management
Consistently exceeded quarterly sales quotas by 60%, reduced churn by 85%, increasing shareholders profits by 2%
annually and earning title of best performer and MVP. Handled and average of 900 calls monthly with an 91% closure on
first call and remaining 9% within 7 days.
2. Communications Officer I 10/2006-5/2007 City of Virginia Beach-Virginia inbound 911 call center
Interviewed 911 emergency and non-emergency calls and Dispatched appropriate emergency facilities to ensure safety of
citizens/ officers and city officials utilizing Multi-line, Microsoft applications, GPS and CAD technology
Provided emergency response instructions,issued warrants,while awaiting arrival of service facilities (police, fire and/or
emergency medical services). Handled 375 calls monthly.
Obtained VCIN/CPR/HAZMAT/NCIC Certifications and was awarded 8 ON THE SPOT Achievement Awards.
Senior Account Analyst 3/2006-10/2006 The Contract Company-Virginia Call Center
Trained/ managed sales teams in the advertising field which increased performance levels over 80%.
Exceeded monthly sales quotas by 2.5%
Serve as the primary point of contact for businesses and assisted with business plan for advertising strategies
Administrative Analyst Assistant 10/2000 to 2/2006 Children and Family Services-Ohio
Assisted Social Workers with in home studies,risk assessments to ensure safety of children and assisted with project
management which developed new resources for citizens in need and saved government money
Maintained daily logs, bookkeeping, filing, records distribution using AP/AR software to maintain intake budgets,
Distributed emergency cases and mail, assisted with secretarial functions as needed (supply orders, typing,office support)
and assisted supervisors with special projects which ensured case accuracy for court. Awarded 5 Certificate of Achievement
Serve as the primary point of contact for records an intake and recommend Quality Control procedure for record
management and retrieval processes, Processed monthly expense reports, and time off scheduling to ensure staff
reimbursement and coverage
Assistant Manager 01/1998 to 10/2000 Rite Aid –Ohio
Assisted customers with purchases / questions/ escalations/ lottery entry/ payout,stocked shelves,prepared film
development, and maintained store cleanliness and Assisted pharmacy when applicable
Opened/closed store,trained workers processed price changes inventory and rain checks which prevent customer wait time
and escalations and ensured product availability
Managed store cash /deposits/scheduling/ payroll to ensure staff for daily shifts
Customer service specialist 4/1996-10/1997 MBNA Marketing Bank -Ohio Call Center
Provided customer service for major business accounts,administrative and sales support,generated consumer leads, educated
consumers about credit card/balance transfers/loans, followed up on customer service issues,and processed new
orders/renewals and ensured policies and procedures were met with regard to credit approval/ credit activation, continuously
updated knowledge of credit products/services and industry trends,attended quarterly sales meetings.
Trained new customer service personnel,authorized adjustments,monitored team goals, developed strategies for acquiring
new business,and provided ideals to increase sales productivity through use of charts and metrics, held monthly meetings to
discuss metrics and quarterly improvements through data analysis and statistics reducing the demand on management and
increasing morale.
Maintained a 94% close ratio on first call, achieved a multi-million dollar balance transfer level, consistently remained on top
20 performers list, recipient of MBNA's Annual Mawod Place Winner for new ideas, quarterly obtained MBNA's Most
Valuable Player, and MBNA's annual Captain’s Club award for highest sales ranking 25-40 calls per hour
EDUCATION:
2014 Graduate CompTIA A+ Certification Fayetteville Technical College
expires March 24, 2017
2010 in progress Ashford University Clifton, Iowa
Master’s Program Business with HR Focus
2009 Graduate Cleveland State University Cleveland, Ohio
Bachelor of Arts: Psychology with minors in Communications & Criminal Justice
3. PROFESSIONAL SKILLS:
Strong customer service, math , decision making, sales,writing skills, project management and organizational skills
Advanced Microsoft Office suite, Linux/Unix IOS, Cisco IOS, CAD Systems (Tiburon, Vista), Cisco- binary, SAP,
PRI/Trunking knowledge
Accounting Systems (PROMAS, QuickBooks AP/AR), VoIP training, TCP/IP knowledge, DSL, DUN, Broadband , ASP
Programming
Experience with Siebal, Outlook, TAMS, CRM Tools, VMWare, SQL, TCP/IP, salesforce and understanding ofsocial
media and networking platforms , extensive device knowledge of android, blackberry, Apple I-Phone/ Ipad products.Over
10 years in customer service, 8 years technical experience, 2 years project management and multi-tasking skills, B2B Skills,
Current typing speed is 40.3 wpm